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Reviews of Holiday Inn Express Devils Lake, an IHG Hotel

2.5 out of 5
Holiday Inn Express Devils Lake, an IHG Hotel
875 Hwy 2, Devils Lake, ND

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 240 reviews" "
Rating 8 - Good. 64 out of 240 reviews" "
Rating 6 - Okay. 20 out of 240 reviews" "
Rating 4 - Poor. 12 out of 240 reviews" "
Rating 2 - Terrible. 7 out of 240 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, especially Nathan at check in. The hot tub was not very warm and jets not working properly. The carpet in the room was worn and needs to be replaced.
Stayed 1 night in May 2024

4/10 Poor

Thomas

Disliked: Staff & service
Terrible offerings in the am. coffee was the worst ate a bluberry muffin, ended up puking, old moldy, will never go back to that place again, no one at the front desk,
Stayed 3 nights in Apr 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our favorite place to stay in Devils Lake. The staff is so kind and caring, willing to help if you need anything. The rooms are clean, the breakfast is always good and hot.
Stayed 1 night in Feb 2024

10/10 Excellent

Taylor

Stayed 1 night in Jan 2024

10/10 Excellent

Laurie

Liked: Cleanliness, property conditions & facilities
Located off the frontage road, easy access to food or beverage and shopping if you want.
Stayed 1 night in Jan 2024

8/10 Good

DEBRA, AURORA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Yong

Stayed 1 night in Nov 2023

8/10 Good

Kayla

Stayed 1 night in Oct 2023

8/10 Good

Michael

Stayed 1 night in Oct 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient.
Stayed 1 night in Sep 2023

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

KEITH

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Ice machine not working. Average hot breakfast. Water level in hot tub 18 inches low. Pool heavily chlorinated, tough on the eye. Curtain broken. Hotel nothing special.
Stayed 4 nights in Sep 2023

10/10 Excellent

TOM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable bed and pillows.
Stayed 2 nights in Sep 2023

10/10 Excellent

Janet

Stayed 2 nights in Sep 2023

8/10 Good

Elmer

Liked: Cleanliness, property conditions & facilities
good stopping point on are North Dakota trip
Stayed 2 nights in Aug 2023

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Friendly staff. Clean room. No problems.
Stayed 1 night in Aug 2023

6/10 Okay

NEAL

Travelled with family and small children
Disliked: Property conditions & facilities
Pool was not working.
Stayed 2 nights in Aug 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near restaurants you could walk to. Only 3 floors tall. Great common areas- pool, fitness centre and breakfast area
Stayed 1 night in Aug 2023

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

LAURA, LAKEVILLA

Stayed 1 night in Jul 2023

8/10 Good

Teng

Liked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

Geri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Paku

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I have stayed at this hotel before a few years ago and it was nice. This time the ac unit was broken in my room and when notified nothing was done about it. The place has been run down.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great parking. Easy check in
Stayed 1 night in Jun 2023

10/10 Excellent

Bradford

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was fast, friendly and easy. Room was clean and very comfortable.
Stayed 1 night in Jun 2023

4/10 Poor

Nola

Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was quiet and the rooms had ample space.
Stayed 2 nights in Jun 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A little too clean
Twice we were sent to rooms that had all of the furniture stacked up and carpeting was soaking wet because the carpets had been cleaned. Third time was the charm. Overall the hotel was clean, just annoying to be sent to rooms that weren't ready.
Stayed 1 night in Jun 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good and clean. The pool was open and it was awesome
Stayed 1 night in Jun 2023

10/10 Excellent

Carolyn Beth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely big room. Nothing fancy but very clean and adequate. Only complaint is that I like having my room made up everyday and they don’t there. We had to call the front desk to get dry/clean towels. And someone came up immediately with a huge stack of fresh ones!
Stayed 2 nights in Jun 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. The place was clean and well kept. Reasonably modern appointments. Breakfast was great (for a free hotel breakfast).
Stayed 1 night in May 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Brian

Stayed 1 night in Feb 2023

6/10 Okay

Kayleigh

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Ryan

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice but can get a little wild with children on the weekend. The only disappointment was the hot tub was down.
Stayed 16 nights in Mar 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service
Room was clean and nice
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness
Ok stay
Never towels for the pool. When I asked the front desk they stated ‘Oh and walked away’. I thought are you brining me some?Room had left over sauce packets behind the fridge. Room service gave extra towels but did not remove all garbage. Cleaning could have been more through. Breakfast attendant was very helpful and kind! My child struggles with the pancake maker and he helped (and stayed) until the machine made him the pan cakes properly. Be aware if your skin is sensitive to chlorine, the pool has A LOT.
Stayed 2 nights in Mar 2023

10/10 Excellent

Dedra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, amenities
It worked for our visit to the area. Unfortunately, there was a hockey team staying there too so there were kids running up and down the hall ways. Shower had awesome pressure. Hotel is just a bit worn out as we had a spot missing in the carpet and the comforter was lumpy. We would stay again but it could use a little TLC.
Stayed 1 night in Feb 2023

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We normally always use Holiday Inn's and I have stayed at this hotel in the past several times. In my last two stays, I have really seen a dropoff and hope they turn it around. Breakfast was not out at 7am on Sunday like they said (cold was but it was also almost all gone). The pool area was dirty along with the pool having particles floating in it. They just need to take some TLC to the property and it'd go a long ways!
Stayed 1 night in Feb 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Kris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
check in was slow. took 20 minutes and the front desk employee was struggling. Also, he didn't seem well. The Cable box never turned on only flashed a red light and we weren't able to connect to the internet in the room. The hotel looked clean and well maintained. Breakfast was typical heat and eat buffet.
Stayed 1 night in Jan 2023

2/10 Terrible

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Did not appreciate running out of hot water. Hotels should NEVER run out of hot water.

4/10 Poor

Brenda

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool not working, refused for give discount or any "sorry for the inconvenience " because according to the staff the hotel wasnt making money off us anyway

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice large room
Loved the size of the room and the beds. Was clean and staff was friendly. Only downside was the water never got warm for the shower.
Stayed 1 night in Nov 2022

10/10 Excellent

Jeanene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub was down but other than that it was very comfortable and clean.
Stayed 1 night in Nov 2022

4/10 Poor

David

Travelled with family
Disliked: Amenities
They don’t start serving breakfast until 7AM. Pretty much the reason we stay at HIE’s.
Stayed 1 night in Nov 2022