Absolutely terrible service. I booked this hotel and arrived around 7pm. when I arrived, i was told my room was not ready and left to wait for 20 mins. The manager then told me they had over booked and there was no room for me. This was at 7pm, they had ample time to contact me so i could alter my plans. They obviously hoped i would not turn up. I was then sent to a differnt, much cheaper hotel despite not being refunded what i had paid for this hotel. On top of this, the manager ran away to a back room and refused to deal with my issue. I will never stay at this hotel again.