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Reviews of Ameristar Casino Hotel East Chicago

4 out of 5
Ameristar Casino Hotel East Chicago
777 Ameristar Blvd., East Chicago, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I didnt like that i could not check in early. The ice machine did not work on my floor, with the elevator key system made it very hard to get ice.
Stayed 1 night in May 2024

8/10 Good

Tom, southbury

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoky
Stayed 1 night in May 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Penny

It just needs some tlc.
Stayed 1 night in May 2024

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice casino hotel, room was very large
Stayed 1 night in Apr 2024
Response from Hotel management on 1 May,2024
Thank you for your review, we will share with the team!

4/10 Poor

Melanie

Liked: Staff & service
Disliked: Cleanliness
Staff was lovely. The room had crevices of caked in dirt and walls with specks of blood on it. The room needs a good steam cleaning.
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 1 May,2024
Thank you for your review we will share with the team!!

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May,2024
Thank you for your review we will share with the team!!

6/10 Okay

ebony

Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May,2024
Thank you for your review we will share with the team!!

6/10 Okay

Tramele

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff is rude room tubs are broken and leaks housekeeping service if u stay 2 or more nights soap is always empty an rooms are cleaned too quickly means a half job 😢 sad this place is falling apart also. Prices went from 59$ a night to 125$ a night plus a 50$ hold on a card
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May,2024
Thank you for your review we will share with the team!!

10/10 Excellent

Melisa, Prospect

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and casino! Staff were top notch. Casino is choppy but still enjoyed. This location is also surrounded by two additional casinos (Horseshoe & Hard Rock) one can visit during a stay. Would definitely come back and recommend.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 23 Apr,2024
Thank you for your review we will share with the staff.

10/10 Excellent

Debra, Evanston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are lovely for the price.
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr,2024
Thank you for your review we will share with the staff.

10/10 Excellent

Cabraz

Liked: Cleanliness
Good
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr,2024
Thank you for your review we will share with the staff.

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel management on 23 Apr,2024
Thank you for your review we will share with the staff.

10/10 Excellent

Dean, Sanger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room itself was great
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Apr,2024
Thank you for your review we will share with the staff.

10/10 Excellent

tiauna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s always a peaceful relaxing stay when we book this hotel. I always recommend staying here.
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Apr,2024
Thank you for your review we will share with the staff.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Apr,2024
Thank you for your review we will share with the staff.

8/10 Good

Danielle

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Coffee maker was not clean
Stayed 2 nights in Mar 2024
Response from Hotel Management on 23 Apr,2024
Thank you for your review we will share with the staff.

10/10 Excellent

Debra, Evanston

Business traveller
Liked: Cleanliness, amenities
Clean and modern furnishings.
Stayed 1 night in Mar 2024
Response from Hotel management on 23 Apr,2024
Thank you for your review we will share with the staff.

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt welcoming.
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Mar,2024
Thank you for your review, we will share with the team!!

8/10 Good

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Mar,2024
Thank you for your review, we will share with the team!!

4/10 Poor

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that the price when i checked out was more than the price i locked in when i booked the room
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Mar,2024
Thank you for your review, we will share with the team!!

10/10 Excellent

eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet and Bell Desk needs better communication due to arriving guest with needs and assistance with luggage and personal directions especially with senior citizens...
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Mar,2024
Thank you for your review, we will share with the team!!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room
Stayed 1 night in Mar 2024
Response from Hotel Management on 17 Mar,2024
Thank you for your review, we will share with the team!!

6/10 Okay

James

Stayed 1 night in Feb 2024
Response from Hotel Management on 23 Apr,2024
Thank you for your review we will share with the staff.

10/10 Excellent

Tonesha

Stayed 3 nights in Feb 2024
Response from Hotel Management on 1 May,2024
Thank you for your review we will share with the team!!

10/10 Excellent

Janine

The room was spacious and clean. Housekeeping needs to dust more. Valet was efficient and extremely helpful.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 17 Mar,2024
Thank you for your review, we will share with the team!!

4/10 Poor

Wanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The rooms have a bad musty smell. The shower door tracks are filthy. Nobody told me when I checked in that I would have to request housecleaning services the day before. So after being gone all day, I came back to a room with no fresh towels, full trash cans, and no cleaning. Spoke with a manager by the name of Wade. He was very rude and forgot I’m the customer. Other front desk staff was nice.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 25 Feb,2024
Thank you for your review, we will share with the team.

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is this guy, legend in my mind, of which every time I passed by him asked if he could help with something, anything. Probably passed by him like six times that morning until we actually needed some real help. James Bond, 20 year devote to his profession with this company, was absolutely dedicated to assisting with finding a treasured item that was misplaced. The calls were placed by James, my friend was escorted back to our room by Mr. Bond and his efforts were sooo much appreciated!!! Thankfully we were able to retrieve the elusive item, it was in another location but the depth of assistance that James provided was absolutely above and beyond. James Bond is the Brand Ambassador of which every company would DREAM of having!! Thank you!!
Stayed 1 night in Feb 2024
Response from Hotel Managment on 25 Feb,2024
Thank you for your review, we will share with the team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good experience.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 25 Feb,2024
Thank you for your review, we will share with the team.

4/10 Poor

Tramele

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Changed room deposit to 50$. And credit card only is allowed 😢. Nobody to me and I don't use credit cards so wow. Also lady staff has smart mouths and comments!! Over all not to happy with the Ameristar Security all Thur room area look someone stole something js was uncomfortable 😣. Water 💦 not hot. Sad . Price is higher as well ...
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

timithy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful 👍
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, just didn't like all the smoking
Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees are terrible.
Employees are terrible.
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

6/10 Okay

lamesha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The front desk manager gave me and my husband a food comp, due to a mishap in housekeeping thanks.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms are nice, but would love more dining options. Also, fridge in room didn’t work and there were no disposable cups for use available.
Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel Manager Shanika, was very nice and understanding about any cocerns we had on our stay.... and Friont desk personnel Lenett.is very understanding as weell.Kudos to.them
Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

Alicia

Stayed 1 night in Feb 2024
Response from Hotel Management on 1 May,2024
Thank you for your review we will share with the team!!

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food
Stayed 1 night in Jan 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

2/10 Terrible

Chris

Travelled with family
My 18 year old son not allowed in the room with me.
Stayed 1 night in Jan 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

Iris

Stayed 1 night in Jan 2024
Response from Hotel management on 1 May,2024
Thank you for your review we will share with the team!!

4/10 Poor

lamesha

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The male receptionist that checked me in was so rude and dismissive he should not be in customer service.
Stayed 1 night in Jan 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2024
Response from Hotel Mangement on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

Nadia

Stayed 1 night in Jan 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

Tiffany

Stayed 1 night in Jan 2024
Response from Hotel Management on 1 May,2024
Thank you for your review we will share with the team!!

4/10 Poor

SINDY

Stayed 1 night in Jan 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

Taras

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 20 Feb,2024
Thank you for your review we will share with the team!