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Reviews of Staybridge Suites East Stroudsburg - Poconos, an IHG Hotel

3 out of 5
Staybridge Suites East Stroudsburg - Poconos, an IHG Hotel
561 Independence Rd, East Stroudsburg, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 947 reviews" "
Rating 8 - Good. 267 out of 947 reviews" "
Rating 6 - Okay. 97 out of 947 reviews" "
Rating 4 - Poor. 52 out of 947 reviews" "
Rating 2 - Terrible. 50 out of 947 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here really went the extra mile to be courteous and take good care of all aspects of service. The common areas, including the lobby, breakfast area, pool, and gym were clean and well-cared for. While some aspects of the room were a bit dated and could use some updating/routine maintenance, it was spacious, included kitchen amenities, and it was clean. Good price and convenient location, too. We'd gladly stay here again.
Stayed 2 nights in May 2024
Response from Staybridge on 19 May,2024
Good Morning Thank you for your feedback hopefully will see you again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in May 2024
Response from Staybridge on 13 May,2024
Thank you for taking time to complete online survey regarding your recent stay at Staybridge Suite.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Staybridge on 7 May,2024
Thank you for staying at Staybridge Suites and your feed back is very important for us.

4/10 Poor

Ajah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They added a miscellaneous charge to my card and said it wasn’t a charge but no return on the money after checking out
Stayed 1 night in Apr 2024
Response from Staybridge on 29 Apr,2024
we are sorry for any inconvenient you may have it. usuallycharge was for incidental only for authorization its all up to your bank may takes 5 to 7 working day to get back.

10/10 Excellent

Danielle

Stayed 1 night in Apr 2024

10/10 Excellent

Ok kyoung, Flushing

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staybridge on 29 Apr,2024
Thank you for your time to feedback to us

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful kitchen and loved that it had a dishwasher. Room had everything we needed without asking. Breakfast was good too.
Stayed 2 nights in Apr 2024
Response from Staybridge on 14 Apr,2024
Good Mourning Christina Thank you for your time to feedback to us besides if any inconvenient you may have have we apologize for it

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staybridge on 10 Apr,2024
Thank you for your feed back and staying at Staybridge Suite

2/10 Terrible

Ivette

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
I booked this overnight stay to rest and view homes the next day, coming from NYC. Was woken up at 3:30am by a couple of men that were yelling at each other, one of them screaming for help! And asking his partner why he stabbed him. The police eventually came and the conversation then continued for what seemed forever. Very scary! I reported to the front desk clerk who was on her 2nd shift there and there was no manager on duty. I’m expecting to at least have some kind of credit for this stay.
Stayed 1 night in Apr 2024
Response from Staybridge on 11 Apr,2024
we apologize for ant inconvenient about your stay but we can't control other guest behavior we contact police and remove from property so we can't able to do any compensation.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Staybridge on 25 Mar,2024
Thank you for your time to feed back hope will see you again.

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Response from Staybridge on 19 Mar,2024
Thank you for your feedback.we try to follow all IHG policy

10/10 Excellent

Hasan N.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your property was close to the outlets we wanted to visit, amazing staff and delicious breakfast. Our room had a couple of ladybugs in there though.
Stayed 3 nights in Feb 2024

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good and the price was ok.
Stayed 1 night in Feb 2024

8/10 Good

Gregory

Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melissa at the front desk was super friendly and helpful. Bed and pillows were very comfortable and clean. Kitchen was nice. Free breakfast was wonderful. Only complaints are:the sofa bed was beyond terrible and there was no restaurant or bar in the hotel (which was disappointing because it was implied that there was in reviews and pictures). Also ate at Trackside first night and did like at all. Overall a great stay and very convenient to Shawnee.
Stayed 2 nights in Feb 2024

2/10 Terrible

Tino

Stayed 1 night in Feb 2024

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Parris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had so much fun going snow tubing locally, and staying at the staybridge! The pool was super cold but still had a fun time! Definitely will be back .
Stayed 1 night in Jan 2024

10/10 Excellent

BTS Pro

Business traveller
Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024

2/10 Terrible

Stacey

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

semen

Stayed 2 nights in Dec 2023

8/10 Good

Binh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sofa bed is too hard.
Stayed 2 nights in Dec 2023

6/10 Okay

Rick M

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property needs updating. Furniture is old, carpet nets to be replaced. We got stuck in the elevator. They got it fixed, but it still sound like it going to break down again. It is very nosie. Staff during the day was very nice. Second shift staff not very friendly. It is the worst Staybridge we ever stay in.
Stayed 3 nights in Nov 2023

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, very nice “Great Room”
Stayed 1 night in Nov 2023

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and convienient the best in the area that I've been to.
Stayed 1 night in Nov 2023

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place will be coming again . Its a hidden jem.
Stayed 1 night in Nov 2023

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

John

Stayed 2 nights in Nov 2023

8/10 Good

Osayuwame

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was good, the safe are friendly and the breakfast was good. The one thing i didn’t like was the thermostat was set at a default temperature that i couldn’t change and i was kind of cold. But everything else was good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Hiroshi

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your kindness. We spent a great time.
Stayed 1 night in Nov 2023

8/10 Good

Nicky

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in room was clean
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Furniture uncomfortable and worn out. Could not sit on it. Marks on carpeting in room. Strong odor of detergent in room as if trying to cover another smell. Entire place needs an update. No USB chargers in room. Could not charge our phones. Light bulbs blown in room. We were only there for 1 night so we didn’t bother changing rooms. Would not stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Staybridge
Beautiful location for several places we frequent. Also nice to have a stocked kitchenette. Adjustable air/heat. Reasonable priced although they charge a $50.00 a night incidental fee. They do reverse it but it takes days. It’s a lot to put on your credit card immediately. Every other hotel we’ve stayed at (Hilton, Hyatt etc.) only charge $50.00 once. Luckily we could afford it this time but don’t know about future visits. We have always stayed here many times but may have to call around & check policies. Thank you.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Oct 2023

10/10 Excellent

Tammy

Stayed 2 nights in Oct 2023

8/10 Good

Aram, Holon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel. Good for "long staying" if... Clean and comfort.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, love rhe set up a.d kitchenette very friendly, clean. But the bed was so hard with a bump on the right side and pillows are lumpy
Stayed 1 night in Oct 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is as just we needed to relax and decompress from moving away from our childhood home!
Stayed 1 night in Oct 2023

10/10 Excellent

renee

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

john

Stayed 1 night in Sep 2023

10/10 Excellent

Coleen

Travelled with group
Liked: Staff & service, property conditions & facilities
Friendly helpful staff. Nice breakfast included. Very clean accommodations.
Stayed 1 night in Sep 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities
It was good with nice ammeniities
Stayed 3 nights in Aug 2023

6/10 Okay

Rodney

Travelled with partner
Liked: Cleanliness, staff & service
The AC was extremely loud when active and my friend and I had throat irritation and which led to constant coughing while in room but wasn't as bad when we weren't in the room. The elevator seemed like it would break down any moment! I hate to say it but I would never recommend this hotel for any of my family or friends!
Stayed 2 nights in Sep 2023

10/10 Excellent

Elena

Stayed 2 nights in Sep 2023