In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Cityroomz Edinburgh

3 out of 5
Cityroomz Edinburgh
25-33 Shandwick Place, Edinburgh, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 408 out of 1000 reviews" "
Rating 8 - Good. 392 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Renate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Makda

Disliked: Cleanliness, amenities, property conditions & facilities
Only good thing i can say about this hotel is the convenient location and friendly receptionist. Everything else was terrible especially hygiene & cleanliness . My room wasn’t clean. Funky smell. Stains and dust were seen almost everywhere. Mainly in the toilet, cabinets and remote control. Hair in the bath. I couldn’t put any of my stuff down because the furniture was dirty. Had to use a plastic bag as cover to use the remote. The mini circular cartons of milk for the coffee/tea making station were expired & dates were clearly not checked. I have never seen a dirty room like this in all my time of staying at a hotel. I paid almost £200 for 1 night. Definitely not worth the money and i will not be staying here again. Very disappointed.
Stayed 1 night in May 2024

6/10 Okay

Rick, Falls Church

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
No amenities.
Stayed 2 nights in May 2024
Response from JC on 9 May,2024
Dear Rick Thank you for leaving the review with us, Regarding your comments about no amenities, we do provide tea, coffee shampoo and shower gel and have iron and iron boards in the room. We have a 24-hour reception which we could have provided if you ran out at the reception desk. Kind Regards

8/10 Good

Katey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Staff was very helpful.
Stayed 4 nights in Apr 2024
Response from JC on 6 May,2024
Dear Katey Thank you for leaving a review with us, We're thrilled to hear that you enjoyed our location and found our staff to be helpful!

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar cómodo, el staff muy amable, me guardaron mi equipaje antes del check in. El trato muy bueno. La habitación limpia, calientita, con tv. El baño en buenas condiciones. Está entre la ciudad nueva y la vieja, así que puedes caminar a donde quieras. Adecuada relación calidad/precio
Stayed 2 nights in Apr 2024
Response from JC on 6 May,2024
Dear Diana Thank you for sharing your experience! We're thrilled to hear that you found our place comfortable and our staff friendly. It's great to know that you appreciated our convenient location and the amenities in the room

6/10 Okay

Dennis, Saskatoon

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Cityroomz on 6 May,2024
Dear Dennis Thank you for taking the time to review us. We appreciate your feedback and will continue to work on improving our guest’s experience while visiting Edinburgh.Kind regards,Cityroomz

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was as expexted. The front desl staff were amazing and super helpful. Loved that they held your bags for you
Stayed 2 nights in Apr 2024
Response from JC on 6 May,2024
Dear Jasmine Thank you for your review! We're thrilled to hear that our property met your expectations and that you found our front desk staff amazing and helpful. It's great to know that you appreciated our bag-holding service.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel in the heart of town. Easy!
Stayed 3 nights in Apr 2024
Response from DM on 27 Apr,2024
Dear Scott, Thank you for your feedback. We are glad you enjoyed our location, as it's very close to the city centre and all the main attractions. Kind regards, Cityroomz

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 7 nights in Apr 2024
Response from DM on 27 Apr,2024
Dear William, thank you for your lovely review. We are thrilled to hear that you had an excellent stay with us and hope to welcome you again in the future. Best regards, Cityroomz

10/10 Excellent

Julie

Stayed 3 nights in Apr 2024

10/10 Excellent

Thanarat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really closed to train station and most of the main attractions.
Stayed 1 night in Apr 2024
Response from DM on 23 Apr,2024
Dear Thanarat, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

10/10 Excellent

Gemma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was very a taco restaurant that played music until midnight but didn't bother us too much. Staff super helpful, location brilliant! Rail link and buses fab! Would recommend
Stayed 2 nights in Apr 2024
Response from DM on 14 Apr,2024
Dear Gemma,We appreciate you taking the time to share your feedback with us. Your experience is valuable to us and we are glad to hear that you enjoyed our convenient location and the friendliness of our staff.We would like to apologize for any inconvenience caused by noise during your stay. We understand that this can be disruptive, but please keep in mind that our hotel is located in the centre of Edinburgh.Your feedback will help us to improve our services and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank you again for choosing Cityroomz.Kind regards, Cityroomz

10/10 Excellent

Faith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful.
Stayed 2 nights in Apr 2024
Response from S.G on 11 Apr,2024
Dear Faith,Thank you for your kind feedback. We hope to welcome you again in the future.Kind regards,S.G.

6/10 Okay

Michelle, La Verne

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
It’s definitely an older hotel. Maybe I didn’t read it completely but it feels a bit more like a hostel. It was extremely hot in the hallways and rooms. There’s an oscillating fan you can use though. The staff was very pleasant.
Stayed 2 nights in Apr 2024
Response from DM on 8 Apr,2024
Dear Michelle,Thank you for sharing your review with us. We are happy to hear that you found our team pleasant. However, we apologize that your experience at the hotel did not meet your expectations and that you found the room and corridor to be hot. Please note that you can regulate the temperature in your room with the thermostat, and if you need any assistance, the reception is open 24 hours and our team members are always happy to help.Kind regards, Cityroomz

4/10 Poor

Steve

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
More bath towels, not hand towels
Stayed 5 nights in Mar 2024
Response from JC on 6 Apr,2024
Dear SteveThank you for taking the time to review us. We appreciate your feedback and will continue to work on improving our guest’s experience while visiting Edinburgh.Kind regards,Cityroomz

8/10 Good

Kirk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was close enough to everything I needed, hence my selection of the property. I found myself needing laundry facilities, while none were conveniently available, the property did have selectable "pay for" laundry services
Stayed 3 nights in Mar 2024
Response from S.G on 5 Apr,2024
Dear Kirk,Thank you for leaving us a great feedback. We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back.Kind regards,S.G.

8/10 Good

Eugene

Stayed 3 nights in Mar 2024
Response from DM on 16 Apr,2024
Dear Eugene, Thank you for your kind review. We are thrilled to hear that you enjoyed your stay with us and hope to see you again. Best regards, Cityroomz

6/10 Okay

Adrienne

Travelled with family
Liked: Staff & service
Great location that was walkable to the Royal Mile and transit. Staff was very friendly as well. Our room could use an update, it was looking a little tired and we found the beds to be very uncomfortable. The bathroom was in desperate need of a remodel. The half wall/door meant to contain the water in the shower would not seal properly which meant water would go all over the floor in the bathroom every time someone took a shower. To make it usable, we had to put extra towels on the floor to soak up the water.
Stayed 4 nights in Mar 2024
Response from SS Cityroomz on 29 Mar,2024
Dear Adrienne,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our convenient location and friendly staff. However, we apologise for any inconvenience you experienced with the condition of your room. Your feedback is important to us, and we will address the issues you mentioned as best as we can.Kind regards, SS Cityroomz

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff at check in. Lovely room facilities and plenty of space.
Stayed 1 night in Feb 2024
Response from SS Cityroomz on 29 Mar,2024
Dear Tracey,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our prime location and found our staff welcoming. It's wonderful to know that you found your room comfortable with ample space. Kind regards,SS Cityroomz

8/10 Good

Alexander

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a perfect location I’d stay here again
Stayed 3 nights in Mar 2024
Response from DM on 22 Mar,2024
Dear Alexander, thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our prime location. We look forward to welcoming you back soon. Best regards, Cityroomz

4/10 Poor

Hyojung

Stayed 1 night in Mar 2024
Response from SG on 2 Apr,2024
Dear Guest,We are sorry to hear that you did not enjoy your stay with us. Please be assured that your feedback is valuable to us.Kind regards,Reception Team

4/10 Poor

Antony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great but relatively cheap
Stayed 1 night in Mar 2024
Response from JC on 6 May,2024
Dear Anthony Thank you for taking the time to share your feedback. We're glad to hear that you found our accommodations to be affordable.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near busses and lots within walking range. Rooms very clean and staff friendly and professional.
Response from SS Cityroomz on 9 Mar,2024
Dear Rod,We're thrilled you enjoyed your stay with us! Our convenient location and clean rooms are just the beginning of what we offer. We take great pride in our friendly and professional team, who are always here to ensure you have a comfortable and enjoyable experience. Kind regards,SS Cityroomz

2/10 Terrible

Wendy

Stayed 2 nights in Feb 2024
Response from Cityroomz on 23 Mar,2024
Dear Wendy, Thank you for taking the time to review us.

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Staff were brilliant. Great location. Exactly as stated. Walls quite thin.
Stayed 1 night in Feb 2024
Response from DM on 13 Feb,2024
Dear Barry, We are thrilled to hear that you had a fantastic stay with us. Your feedback is highly appreciated as it helps us improve our services continuously. I will forward your kind comments to our staff members. Thank you so much for taking the time to share your valuable insights with us. Best regards, Cityroomz

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money for an Edinburgh stay. Convenient for city centre attractions, bus services especially for airport. Sad to see deterioration of state of surrounding area, dirty, litter but that's not the fault of Cityroomz. Happening all over UK as Tory national government cuts local budgets. Scotland needs independence
Stayed 1 night in Feb 2024
Response from DM on 13 Feb,2024
Dear Sue, Thank you for your kind words and positive feedback! We are delighted to hear that you had a wonderful experience and enjoyed our prime location. We look forward to welcoming you back soon. Best regards, Cityroomz

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful! They noticed we had a lot of luggage and helped us take it to our room.
Stayed 2 nights in Feb 2024
Response from DM on 7 Feb,2024
Dear Steven, We are thrilled to hear that you had a fantastic stay with us. Your feedback is highly appreciated as it helps us improve our services continuously. I will forward your kind comments to our staff members. Thank you so much for taking the time to share your valuable insights with us. Best regards, Cityroomz

10/10 Excellent

Benita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
Really enjoyable stay with my Grand daughter doing our belated Christmas shopping together… The hotel room was cosy, clean and welcoming..
Stayed 3 nights in Jan 2024
Response from JC on 6 Feb,2024
Dear Benita Thank you for staying with us and sharing your lovely feedback! We're delighted to hear that you and your granddaughter enjoyed your time with us and that you found your room cosy, clean, and welcoming. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind RegardsCityroomz

10/10 Excellent

Sofia Perez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DM on 18 Jan,2024
Dear Sofia, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

8/10 Good

Bobby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DM on 16 Jan,2024
Dear Bobby, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The great parts : The hotel is in a great location! Coffee and grocery are right across the street, great pubs and super walkable, and transportation, tram, are directly outside. The staff was super friendly and helpful of any questions or recommendations. If you're looking for a spot to basicslly rest, it's a great choice. Cons : it's super basic. No fridge, no lobby/restaurant/bar, they do provide coffee kettle. The walls are thin so definitely hear your neighbors. The showers, in the double room, are TINY! All in all, I did enjoy my stay. It provided what I needed. I recommend Cityroomz, again for a place to rest in between all the things!
Stayed 9 nights in Dec 2023
Response from DM on 16 Jan,2024
Dear Natalie,Thank you for your kind words and for choosing to stay at our hotel. We are thrilled to hear that you enjoyed the attentive service provided by our staff. Your feedback means a lot to us, and we will share it with our team to ensure that they receive the recognition they deserve.We appreciate your suggestion about soundproofing, and we will look into ways to enhance that aspect in the future to provide a better experience.We look forward to welcoming you back to our hotel soon.Kind regards, Cityroomz

8/10 Good

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy
Lovely room, could not open the window. Lot's of base noise due to disco down below our room.
Stayed 1 night in Jan 2024
Response from DM on 16 Jan,2024
Dear Barbara, Thank you for your feedback! We are glad to know that you had a comfortable stay with us. However, we apologize for the inconvenience caused due to the noise level from the club. We want to assure you that although it was beyond our control, we will do our best to address the issue in the future. Thank you for choosing to stay with us, and we hope to welcome you back soon! Best regards, Cityroomz

10/10 Excellent

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff :)
Stayed 1 night in Jan 2024
Response from DM on 16 Jan,2024
Dear Nidia, We are thrilled to hear that you had a fantastic stay with us and enjoyed our prime location. Your feedback is highly appreciated as it helps us improve our services continuously. I will forward your kind comments to our staff members. Thank you so much for taking the time to share your valuable insights with us. Best regards, DM Cityroomz

8/10 Good

Scott

Travelled with family
Liked: Staff & service
A very convenient location. A decent enough room fir a short stay. Friendly and helpful staff.
Stayed 4 nights in Jan 2024
Response from DM on 10 Jan,2024
Dear Scott, Thank you for your kind words and positive feedback! We are delighted to hear that you had a wonderful experience and enjoyed our prime location and clean, comfortable rooms. Our team always strives to be as helpful as possible, and it's great to know that their efforts have been recognized. We look forward to welcoming you back soon. Best regards, Cityroomz

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice rooms, great value
Friendly staff, nice rooms, great value.
Stayed 1 night in Jan 2024
Response from DM on 8 Jan,2024
Dear Andrew,Thank you for taking the time to share your thoughts with us. We are delighted to hear that you enjoyed your stay at our hotel. Our staff always strives to provide the best service to our guests, and we are pleased to know that they were friendly and helpful during your stay.We hope you had a wonderful time exploring the city, and we look forward to welcoming you back on your next visit!Best regards, Cityroomz

6/10 Okay

Jose

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location but what is offered is not worth the price.
Stayed 11 nights in Dec 2023
Response from DM on 8 Jan,2024
Thank you for your feedback, Jose. We apologize that the hotel did not meet your expectations. We value your input and look forward to welcoming you back in the future. Best regards, Cityroomz

8/10 Good

Ann

Stayed 1 night in Dec 2023
Response from DM on 1 Jan,2024
Dear Ann, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

2/10 Terrible

Shohreh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
False promise of parking. Had to pay for NPC parking ourselves. Terrible room conditions. Indifferent staff. Avoid this hotel!
Stayed 3 nights in Dec 2023
Response from AG on 28 Dec,2023
Dear Shohreh, Thank you for your feedback. We are truly sorry for any misunderstanding with regards to parking. The closest parking is at NCP Castle Terrace, and we provide our guests with discount price of 13.50 for 24hrs stay. We do not advertise a free parking space. We do apologize for any inconvenience with the room conditions, we will definitely address these to the Management Team for further review. We are sorry if you felt ignored by our Staff. We always try to be as engaging as possible with our guests with a smile, and we are always happy to chat & help. We do hope you will visit us again for a better experience. Kind regards,

10/10 Excellent

Reka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
The location was great! Nice, spacious room. Clean, comfortable bed. The stuff are really nice and friendly. Opportunity to leave the luggage after the check out if you want. ( Someone started to clean our windows outside at 8 a.m.! I’m impressed! )
Stayed 4 nights in Dec 2023
Response from AG on 28 Dec,2023
Dear Reka, Thank you for your positive feedback! We are delighted to hear you have enjoyed our rooms and beds. Thank you for sharing your thoughts regarding Cityroomz Staff - we are always happy to help! We hope you will visit us again soon! Kind regards,

10/10 Excellent

Cong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cityroomz on 28 Dec,2023
Dear Cong Thank you for leaving a review with us. Kind RegardsCityroomz

8/10 Good

Ronnie

Stayed 1 night in Dec 2023
Response from Cityroomz on 28 Dec,2023
Dear Ronnie Thank you for leaving a review with us.Kind RegardsJC Cityroomz

2/10 Terrible

Allie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from DM on 24 Dec,2023
Thank you for your feedback, Allie. We apologize that the hotel did not meet your expectations.We value your input and look forward to welcoming you back in the future. Best regards, Cityroomz

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DM on 15 Dec,2023
Dear Jack, Thank you for your review. We are delighted to know that you enjoyed your stay with us and we hope to have you as our guest again soon. Kind regards, Cityroomz

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from DM on 13 Feb,2024
Dear Andy, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

8/10 Good

Philip

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from DM on 8 Dec,2023
Dear Philip, Thank you for your review. We are delighted to know that you enjoyed your stay with us and we hope to have you as our guest again soon. Kind regards, Cityroomz

8/10 Good

Winifred

Liked: Cleanliness, staff & service, amenities
Great location near in city center and close to castle. Airport bus 100 stops right in front of hotel. Room was small but fully equipped, even with bathtub. Room was chilly. I complained and was told it was fixed, but still was too cold...
Stayed 3 nights in Dec 2023
Response from DM on 8 Dec,2023
Dear Winifred,I would like to express my gratitude for your kind words and positive feedback! We are thrilled to hear that you enjoyed our prime location and clean, comfortable rooms. However, we are sorry to hear that you found the room to be cold despite reporting it. Please note that the reception is always open, and our friendly staff is happy to provide an additional heater if you need one.We look forward to welcoming you back soon.Best regards, Cityroomz

10/10 Excellent

Suman

Stayed 1 night in Dec 2023
Response from DM on 8 Dec,2023
Dear Suman, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from S.G. on 6 Dec,2023
Thank you for your great feedback. We look forward to welcoming you again. Kind regards, Cityroomz Reception

8/10 Good

Jack

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from DM on 7 Dec,2023
Dear Jack, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from JC on 5 Dec,2023
Hello, JCThank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us.We hope to see you in the future.Kind regards,JC