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Reviews of The Shore Club Wisconsin, Ascend Hotel Collection

2.5 out of 5
The Shore Club Wisconsin, Ascend Hotel Collection
276 Victorian Village Drive, Elkhart Lake, WI

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 91 reviews" "
Rating 8 - Good. 21 out of 91 reviews" "
Rating 6 - Okay. 13 out of 91 reviews" "
Rating 4 - Poor. 7 out of 91 reviews" "
Rating 2 - Terrible. 7 out of 91 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
First the staff could not confirm the reservation. Wanted to charge me even though it was pre paid was quoted a different amount than advertised. Second I get it’s off seasons but why stuff is on the second floor? The pool had no towels the fitness center was closed and full of crap. They said the was a confidential breakfast but it was granola bars and bananas. The coffee machine wasn’t even turned on. Upon checkout no one was even around. Place is terrible
Stayed 1 night in May 2024
Response from Management SCW on 11 May,2024
Matthew, we regret any inconvenience you experienced during your stay. Just to clarify, we do not provide a continental breakfast; however, we offer a grab-and-go breakfast during the summer season (June - September). We have checked and confirmed that you were not charged any additional fees. Regrettably, we currently do not have pool towels available, and our fitness room is temporarily closed. Our operating hours are limited during off season, but we have staff on call 24 hours a day. We would like to make it right for you, so please reach out to us to arrange another visit.Best,

8/10 Good

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
The lake is beautiful. The food and restaurants are lovely
Stayed 1 night in Apr 2024
Response from Management - SCW on 11 May,2024
Thank you very much, we hope to see you again.

2/10 Terrible

Cheryl

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The advertising was a lie!!!!! No hot tub, no restaurants, no staff after 8, no bar, no free continental breakfast, parking was ridiculous, no microwave, poorly lit. Very expensive for NOT having what they claimed to have.
Stayed 1 night in Apr 2024
Response from SCW Staff on 7 Apr,2024
Dear Cheryl, We are truly sorry to hear about the issues you've experienced during your stay. Please accept our sincerest apologies for any inconvenience and disappointment. We take your feedback seriously and will address any discrepancies in our advertised amenities and on-site services immediately. Once again, we apologize and hope to earn back your trust. Warm regards,

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and comfortable king sized bedding. Walk in shower and two spray heads, one hand held was great. Hotel location was waling dustance to dining and shops.
Stayed 2 nights in Mar 2024
Response from SCW Staff on 7 Apr,2024
Thank you Glen for choosing to stay with us and leaving a very kind review! We are happy to hear that you enjoyed your stay. We hope to see you again soon. Take care,

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Spencer

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The place is great and you can’t beat the location, but there is no soundproofing at all. I could hear the conversations in the next room over like I was in the room with them. This means everything your neighbors do, from snoring to chatting to getting down and dirty, you will get to be a part of. Every door that opens and closes and every footstep above and beside, is a chance to wake up.
Stayed 4 nights in Sep 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely grounds, pristine lake!
The grounds are beautiful. The lake is stunning and pristine. Staff are friendly and helpful. Rooms are ok, clean but not luxurious. The hotel is pet friendly which is awesome. I recommend this hotel and it's wonderful location!
Stayed 4 nights in Aug 2023

6/10 Okay

Raquel

Travelled with group
Liked: Cleanliness, property conditions & facilities
First off this is a quiet, quaint, peaceful place that is a bit whimsical and boutique like. The lake is beautiful and the little town is cute with the little restaurants and shops. The room was very clean. The negatives are the parking. You cannot park next to where the rooms are, the lot is reserved for other properties so you have to park on the opposite end of the building where you need a different key to enter, but they do not give you that key so that’s an issue. The beds are very uncomfortable. They need to be replaced because there are large dips in the middle of them from overuse. The food that is offered is just “okay”, it is nothing special. The best items were the pot stickers and the cheese curds. The Social and the Tiki bar both were just adequate. There were about 20-30 bees at the different tables at the tiki bar which is sort of an issue. Two of us were stung. The bathrooms at the outdoor pool are very dirty and if you want to shower post lake or pool there, good luck because the water pressure isn’t more than a sprinkle. The pools are heated and the hot tub is a nice temperature. The staff was not the most helpful, I felt like a bit of an inconvenience at times. The bartender at the social was drinking the entire time we were there which is whatever, but he was mixing up drinks and making things incorrectly. The office staff were the most helpful and pleasant of the entire property.
Stayed 2 nights in Aug 2023

8/10 Good

Terrina

Travelled with family
Liked: Cleanliness, staff & service
Great location, beautiful scenery. Drinks at the Tiki bar are very strong, bartenders not very friendly. The rooms were clean and updated, but the beds were horribly uncomfortable and the walls are so thin you can hear the TV and conversation in the next room and above you making sleep difficult.
Stayed 2 nights in Jul 2023

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very dated property with no services or food amenities. The room was ok but the building needs a lot of work. No room service, no housekeeping. For $300+ per night it was really weak
Stayed 4 nights in Jul 2023

10/10 Excellent

Sandra

Stayed 3 nights in Jun 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the updated room decor, super nice and large outdoor patio! One suggestion I would make is lose the country music at the tiki bar, completely out of place.
Stayed 2 nights in Jun 2023

8/10 Good

lexie

Liked: Cleanliness, property conditions & facilities
BEAUTiful property in serene setting , great for families with beach and pools all within walking distance. new management of property must need some time to work out the kinks but we will be back. bring towels and all necesscities. food and service was not great at tiki bar, they missed meals in our order both times we ate there but I am sure they will get better. overall worth the stay and we will be back.
Stayed 3 nights in Jun 2023

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vintage resort with all the amenities. Walkable town setting with good restaurants.
Stayed 1 night in Jun 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Donald

Stayed 3 nights in Jun 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There is no elevator which was a problem getting items to the 2nd floor. The railings are boards and not round so that one can hold on. If you would start to fall there is nothing to hold onto to prevent the fall.
Stayed 3 nights in May 2023

8/10 Good

David

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms have been remodeled and our clean and inviting. The staff was great and loved the surrounding community and lake. Would have liked to have the heated pool, warmer, but could be just my preference.
Stayed 2 nights in Apr 2023

10/10 Excellent

Brian

Stayed 2 nights in Jan 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Need some attention
The hotel is nice, the linen on the bed are very good. My problem was that there was nobody at the front desk to check in. We finally called the number of the hotel and a lady said she will be there in five minutes. We had a room with a king size bed but there was nothing else to sit on, no chair of any kind. Shortly after check in there was somebody above us with kids. The children were running back and forth all evening. I called the front desk to complain to see if something could be done, but Nobody again at the front desk. What is going on??????? A little later the people next to us had a party with a lot of noise, but again nobody at the front desk. When we checked out the girl at the desk said she just listened to our message and was sorry for all the trouble. I would think that after all the trouble we had they would compensate us somehow but nothing was done. If you spend $200 for a room you expect everything would be nice. Needless to say we are not happy.
Stayed 1 night in Dec 2022

10/10 Excellent

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is limited
Stayed 1 night in Oct 2022

6/10 Okay

Adam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful grounds and well located. Tiki bar is great, the lawns are gorgeous and the game room and pool were a big hit with the kids. All the games worked and the big leather couch was comfy. After hours there is no staff available and while they might say there is a text concierge service, I got no reply to my two texts about needing a hair dryer or there being vomit all over the mens toilet at the pool. Went for the “grab and go” breakfast, but even at 8:15 no staff in the check in area and door locked and lights were out. So after you check in, you’re kinda on your own.
Stayed 1 night in Sep 2022

6/10 Okay

Scott

Travelled with group
It's OK
Booked the hotel for a 4 night stay. Not overly impressed. Parking is tight as the lot listed for parking was blocked off indicating reserved. Back side view from room is parking lot, Front side is nice park like. No maid service at all during our stay. Helped ourselves to coffee and clean towels. The room was good, bed good, bathroom, good.
Stayed 4 nights in Sep 2022

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Shore Club
Nice location. The property is in the village so shopping and dining are within walking distance. The property has a private beach with seating. The Tiki bar is between the beach and the outdoor gated pool area which is nice. Towels were difficult to get. They do not want you using any hotel towel for the indoor or outdoor pool, let alone the beach front. I didn't pack for that so it was a little inconvenient. Drinks were good at the Tiki bar, go anywhere else for food.
Stayed 2 nights in Sep 2022

6/10 Okay

Amy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Walking to the bathrooms up hill was very dangerous . We had a work event and the food was very good but very cold due to the employee not watching the heat on the warmers.
Stayed 1 night in Sep 2022

8/10 Good

Kim, Beaver Dam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rachel at the front office was super nice and helpful. Room was very nice.
Stayed 1 night in Aug 2022

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Sheena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Angela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the location for its proximity to Road America for the Indycar race weekend. Enjoyed the beach access to the lake and the cute tiki bar. We used the indoor pool and game room with our 9-year-old son. The complimentary breakfast in the lobby/office area was nice but basic. It was super easy to walk to anywhere in downtown Elkhart Lake. The room was nice and comfortable. Only minor complaint is the sliding door on the bathroom would not stay closed on its own which made privacy when you needed it a little difficult. We figured out how to stuff a sock in between the door and the wall to get it to stay closed all the way! We'd definitely stay again.
Stayed 4 nights in Jun 2022

10/10 Excellent

Kimberly

Stayed 1 night in Jul 2022

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY FROM THIS HOTEL!!!! We booked two rooms for our family of 6 on Expedia. Long story short, this hotel was unwilling to give us two rooms next to each other, even with 4 little kids. They wanted to give us two rooms Each on different floors!!!!! They're answer to everything is NO, literally, I wanted water, answer was no, wanted towels: I received a lot of attitude from a worker, Lisa, about this, and continued attitude even after I asked for toilet paper, attitude continued on after she dropped it off to my room. I even had to tell her to stop with her attitude. Pam at the front desk claimed she did everything to get our rooms together. Ok fine... so this family of 6 squished into 1 room with two beds and 1 bathroom. We didn't even take the other room.... With our family situation we couldn't.... Obviously. My husband told Pam we would squeeze into 1 room And told her to credit us for the other room. She agreed, but hasn't done it. Now this is going to be another fight. Aside from that, sheets were unclean... had multiple disgusting stains…. Clearly they don’t change the sheets if they “look” ok on the outside. This hotel is a joke. Where the kindness and customer service? We will never stay at this hotel again and do not recommend it at all to others. We are big on customer service and friendliness, and did not find it here. This hotel has ruined our family vacation. We like to support small businesses, which is why we stayed here, but will not approve
Stayed 5 nights in Jun 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Lisa

Stayed 4 nights in Jun 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Walls are very thin we could hear everthing next door
Stayed 2 nights in May 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

KAREN

Stayed 1 night in May 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. close to all the action.
Stayed 3 nights in May 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The shower floor was extremely slippery No chairs in room No Tissues in room No electrical outlets near desk Poor lighting in halways
Stayed 1 night in May 2022

10/10 Excellent

M

Travelled with group
Liked: Cleanliness
Friendly and very accomadsting.
Stayed 2 nights in May 2022

10/10 Excellent

Terressa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The updated room are nicely renovated. The location of the hotel is convenient to restaurants and shopping. The owners are very gracious, and accommodating. We had a fabulous stay.
Stayed 2 nights in Apr 2022

8/10 Good

Tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay with a couple glitches
Beautiful place but the bed was very very uncomfortable. I had 1 issue and they sent an employee to my room right away which was amazing. My room had a door to adjoin it to the next room and the deadbolt did not work so the 2 were accessible to each other all the time. This was creepy since i could hear someone on the other side..... besides that the place was beautiful and the room was very nice.... just an fyi.... no place delivers food in the area. i tried several places, even the ones the staff suggested for delivery, and they did not deliver.
Stayed 1 night in Mar 2022

10/10 Excellent

don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , excellent service will return
Stayed 1 night in Mar 2022

10/10 Excellent

Amy

Stayed 1 night in Feb 2022

10/10 Excellent

Casey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here last year and came back as it was awesome! Rooms were all redone and so modern, feels like you are in a nice bedroom not hotel room. Quiet halls and super nice staff. Walking distance to anything in Elkhart Lake
Stayed 1 night in Jan 2022