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Reviews of The Northwick Arms

3 out of 5
The Northwick Arms
Waterside, Evesham, England

Reviews

7.8

Good

Rating 10 - Excellent. 141 out of 411 reviews" "
Rating 8 - Good. 150 out of 411 reviews" "
Rating 6 - Okay. 64 out of 411 reviews" "
Rating 4 - Poor. 37 out of 411 reviews" "
Rating 2 - Terrible. 19 out of 411 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Dawn on 20 May,2024
Thank you

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room. Noisy corridor alongside of room, unfortunately. Very clean. Friendly staff.Good location.
Stayed 2 nights in Apr 2024
Response from Dawn on 18 Apr,2024
Thank you

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dawn on 18 Apr,2024
Thank you

2/10 Terrible

Matt

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room was not as advertised. The pictures shown on Expedia looked nothing like the room when we turned up. The room was severely outdated and arguably hadn’t been modernised since the 80s. Horrendous decor. Bed was extremely uncomfortable and noisy. Price was extremely expensive for such a low quality room. Would really advise booking elsewhere as there are far better options at lower price points.
Response from Manager of Northwick on 17 Mar,2024
Dear guest. After checking your reservation record, you booked a budget room which is our lowest end of room type. Also we hope you are not confused the picture with our premium room type. Moreover, be advised, it is Cheltename Race Week, so every room was taken quickly and the room rate was higher than usual season. We have checked our price in the region, acutally there was no far better options at that time.

10/10 Excellent

Samantha, Plymouth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stop overnight, within easy walking distance of the train station and shops
Stayed 1 night in Feb 2024
Response from Manager of Northwick on 3 Mar,2024
Thank you for your wonderful comments.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good
Wife had recently been ill and they moved us to a room on the first floor rather than the second to make it easier. They cannot install a lift as it’s a listed building. Brilliant service all round. Very nice staff. No hesitating in recomending this hotel.
Stayed 2 nights in Feb 2024
Response from Dawn on 23 Feb,2024
Thank you for your lovely review, we hope to welcome you both back very soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dawn on 8 Feb,2024
Thank you Angela

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty old place
This could be a great hotel just a shame it’s been left to rack and ruin. Our room No 18 was a trek across old and tatty corridors to be greeted by the smell of damp and wet from the leaking roof outside our room…. On entering our room it was cold very cold radiator lukewarm so had to turn on the electric heater that came within….even this had a faulty foot /stand so had the worry of it falling in the night and setting fire to the place. The bathroom was large but ice cold no heating in here at all But I think the worst was the yellow pee stains still left around the toilet from the previous sloppy customers
Stayed 1 night in Jan 2024
Response from Duty Manager on 15 Jan,2024
Dear Guest, We are sorry to hear that you have not had a good experience at Northwick. We have forwarded all issues to relevant department to be rectified.We would however strongly recommend you book our permier/superior rooms instead of the budget room (which is further discounted on our lowest rate room) for a better experience. Room quality are refIssues you have pointed out such as insufficient heating (it might be the radiator needs bleeding) and unsteady heater (we would replace it straight away) could have been fixed if we had been informed while you were in house. Thank you for your comment.Best Regards

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A simple, quiet, quality hotel, located in a great area, with a short walk to the entertainment areas. Always a pleasure staying there, and treated ourselves to a suite on New Year’s Eve/ Day … exceptional!!!
Stayed 1 night in Dec 2023
Response from Dawn on 9 Jan,2024
Thank you Andy, we look forward to your next visit!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dawn on 9 Jan,2024
Thank you Charlotte

10/10 Excellent

John Arvids

Stayed 1 night in Dec 2023
Response from Dawn on 9 Jan,2024
Thank you John

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Stayed 1 night in Dec 2023
Response from Dawn on 9 Jan,2024
Thank you Tricia

8/10 Good

Katherine

Response from Dawn on 23 Feb,2024
Thank you

6/10 Okay

Verified traveller

Stayed 16 nights in Dec 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dawn on 9 Jan,2024
Thank you Mark

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dawn on 18 Dec,2023
Thank you Angela

10/10 Excellent

Barry

Stayed 1 night in Dec 2023
Response from Dawn on 18 Dec,2023
Thank you Barry

6/10 Okay

Julia

Liked: Cleanliness, staff & service, room comfort
Northwick Arms Evesham
On arrival check in smooth receptionist 5* Upgraded to duplex. Windows had been left open , no heating was on and room cold. We told receptionist and straight away she switch heating on and room heated quickly. Unfortunately the curtain rings had come loose in 110 which made the room look very untidy and we had to pull the curtain across further to fit window. 8 of us had Christmas meal and the service was *5. Anything we asked for it was addressed immediately. Unfortunately when going for shower in morning we only had cold water. The basin tap had hot water. It is the first morning I have had to start day without a shower for 60years. This added to feeling uncomfortable until reaching home and having a lovely warm shower to feel clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Garfi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dawn on 18 Dec,2023
Thank you Garfi

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large,very clean room,free parking 5 minutes walk to town and river.
Stayed 1 night in Dec 2023
Response from Dawn on 18 Dec,2023
Thank you Roger

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location....good friendly staff
Stayed 1 night in Dec 2023
Response from Dawn on 9 Dec,2023
Thank you John

8/10 Good

MISS

Stayed 1 night in Dec 2023
Response from Dawn on 9 Dec,2023
Thank you

6/10 Okay

Jacqueline

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were late to check-in, so I phoned the hotel to warn them we’d be arriving late. I was told that arriving after 2300 would incur a late check-in fee, thankfully I didn’t have to find out how much this would be. The lady I spoke to gave clear instructions for our after hours arrival and was helpful throughout. I paid extra for a superior room. The bed was king size and fairly squeezed into the room, which you couldn’t swing a cat in. At double the price of the standard room, I expect more for my money, I’m sorry. I’d also paid for 2 full breakfast only to be told Mondays were continental breakfast only. I did get a partial refund. The locks on the doors are a pain. You hold the key card against the handle mechanism and wait for it to say ‘unlocked’. Unfortunately, the mechanical voice is inside the room so you can’t hear it when you’re outside trying to get in unless you have bat ears. On a positive, it is well located and the staff (well, receptionist, we didn’t meet anyone else) was helpful.
Stayed 1 night in Nov 2023

6/10 Okay

karen

Stayed 1 night in Nov 2023
Response from Dawn on 18 Dec,2023
Thank you Karen

10/10 Excellent

Jo

Stayed 1 night in Nov 2023
Response from Dawn on 18 Dec,2023
Thank you Jo

8/10 Good

Sophie

Liked: Staff & service
Disliked: Property conditions & facilities
Last minute booking
Staff were lovely and had a nice big duplex room. The breakfast was also really good. The issue we had was the shower did not have hot water. The room was also a bit dusty in places.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Dawn on 20 Nov,2023
Thank you

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Dawn on 20 Nov,2023
Thank you

10/10 Excellent

Glynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for business travellers
A traditional hotel designed to give the best possible value for money for short stay travellers. Does everything that really matters well enough without costing too much. Everything was just fine, although I could have done without the mattress protector under the bedsheet.
Stayed 1 night in Oct 2023
Response from Dawn on 20 Nov,2023
Thank you for your valued comments.

8/10 Good

Darran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dawn on 20 Nov,2023
Thank you

4/10 Poor

Steph

Stayed 1 night in Sep 2023

10/10 Excellent

Hollie

Stayed 1 night in Sep 2023
Response from Manager of Northwick on 21 Sept,2023
Thank you for your review.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Manager of Northwick on 15 Sept,2023
Thank you for your review.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager of Northwick on 18 Sept,2023
Thank you for your review.

8/10 Good

Chris

Liked: Cleanliness, staff & service
Fit for what we needed
The exterior of the hotel looked like it could do with a freshen up, but the interior was basic but clean. Looks like the money has been spent on the inside. Staff were helpful, but the bar closed at 9.30. Although the hotel overlooks the river and close to the town centre the local surrounding area was very run down. Felt a little uneasy walking around both at night and early in the morning. The park opposite seemed to be a drinking gathering site. We only stayed here as it was local to a wedding we attended.
Stayed 1 night in Aug 2023

10/10 Excellent

Maximillian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel and would stay here again
Stayed 1 night in Aug 2023
Response from Manager of Northwick on 15 Sept,2023
Thank you for your review.

6/10 Okay

Denise

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Overnight en route to Devon
This was our second visit to this hotel and unfortunately it has deteriorated .The lady behind reception appeared to be running the hotel almost singlehanded, juggling all the jobs apart from cooking breakfast. Which on a positive note was plentiful and good. We had a room in the annex. The bed was comfy but the room lacked basics eg a mirror, sufficient coat hangers and there was a loose electrical socket. The bathroom was very grubby and dated. There was a shower over the bath. The bath was very old and surround cracked, the shower screen mouldy and no handrail and it appeared to cut out every time water was run else where in the annex. The towels were well worn too.
Stayed 1 night in Aug 2023

2/10 Terrible

john

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Room disappointing, Bath panel badly damaged, Shaver socket not working, no lift, too many stepps to carry bags with no assistance, breakfast utensells dirty, very small breakfast ,salt and pepper on food without asking ,overall very bad.
Stayed 1 night in Aug 2023
Response from Manager of Northwick on 16 Aug,2023
Dear guest. Thanks for your comment. You booked a economy room at the annex building. There is only one floor up to the bedroom. The breakfast is semi-buffet with unlimited coffee/tea, pastries, yoghurt, fruit, cereal, and upto 7 fresh cooked items like eggs, sausage, bacon, tomato, mushroom, hashbrown. With only GBP10.50 per person, most of our guests find it is really good value for a more than adequate breakfast.

6/10 Okay

David

The water pipes after flushing were noisy.
Stayed 1 night in Aug 2023
Response from Manager of Northwick on 16 Aug,2023
Thanks for your comments. We will look into this issue.

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023
Response from Manager of Northwick on 16 Aug,2023
Thank you for your comments

10/10 Excellent

Joana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, beautifully decorated reception area, spacious rooms, comfortable bed.
Stayed 2 nights in Aug 2023
Response from Dawn on 13 Aug,2023
Looking forward to welcoming you back to the Hotel Joana. Thank you for your lovely comments

8/10 Good

Dai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Dawn on 13 Aug,2023
Thank you Dai

2/10 Terrible

Janine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty property
The rooms were not clean, we complained about cleanliness of room 18 , bathroom was dirty.. then got moved to room 17 & was the same !!!
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Manager of Northwick on 16 Aug,2023
Thank you for your comments

8/10 Good

Michelle

Stayed 1 night in Jul 2023
Response from Manager of Northwick on 17 Aug,2023
Thank you for your comments

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and welcoming staff.
Stayed 1 night in Jul 2023
Response from Manager of Northwick on 24 Jul,2023
Thank you very much for your wonderful comment.

8/10 Good

Roy

Stayed 1 night in Jul 2023
Response from Dawn on 26 Jul,2023
Thank you Roy

8/10 Good

David

Stayed 1 night in Jul 2023
Response from Manager of Northwick on 24 Jul,2023
Thank you for your wonderful comment

8/10 Good

Stuart

Stayed 1 night in Jul 2023
Response from Dawn on 22 Jul,2023
Thank you

6/10 Okay

Derek

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room 17. Needs a complete refurbishment. Dirty windows, television out of date, only two 13amp wall sockets, bathroom radiator pipes requiring attention, loo seat needs replacing, Hand towel holder falls off.
Stayed 2 nights in Jul 2023
Response from Dawn on 26 Jul,2023
Thank you Derek for your comments which the hotel has taken on board.