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Reviews of St Michael's Resort

4 out of 5
St Michael's Resort
Gyllyngvase Beach, Falmouth, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 347 out of 666 reviews" "
Rating 8 - Good. 210 out of 666 reviews" "
Rating 6 - Okay. 64 out of 666 reviews" "
Rating 4 - Poor. 31 out of 666 reviews" "
Rating 2 - Terrible. 14 out of 666 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Abigail

Stayed 3 nights in Apr 2024

8/10 Good

Amy

Travelled with partner
Liked: Amenities, property conditions & facilities
A lovely stay- hotel has a nice feel to it. Room Was very small and thin walls, but fine for us for one night. Spa facilities were great and we enjoyed all food and drink on site. A mixture of welcomes from The staff which slightly tainted it.
Stayed 1 night in Apr 2024

8/10 Good

Martin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our arrival for a 3 night stay! We felt at home. Staff were friendly and chatty. The meals were of good quality and choice. Use of the "health center"was included in the offer.
Stayed 3 nights in Mar 2024

6/10 Okay

Shaun

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed - and poor follow up
We stayed here on 21-22nd February (one night and a spa session), and on checkout, we shared the following observations: 1) There is an air gap on the patio door for the room we stayed in 2) As a result, with the heavy rain, we had a wet carpet by those patio doors 3) The hand wash was empty, which seems very poor when we are recovering from a global pandemic 4) The shampoo and shower gel dispensers were also empty 5) The mastic and grout around the shower was black in places 6) One cracked tile in the bath / shower When we left, the manager my wife spoke to declined a copy of our photos, and promised a response that afternoon. We then chased 2 weeks later for a response, but again, nothing other than being told our email had been shared to the manager. So, we enjoyed the Spa and everyone was friendly, but let down by the state of our room and the awful follow up from the senior management at the hotel.
Air gap on patio doors which leaked water onto the carpet during heavy rain.
Stayed 1 night in Feb 2024

8/10 Good

Morgan

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

NICHOLAS

Good
Lovely stay, great facilities, friendly staff and good location. Only let down by mold around the shower and bath.
Stayed 1 night in Feb 2024

6/10 Okay

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ciro

Stayed 2 nights in Jan 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idyllic setting
A very comfortable place to stay in a lovely area. Good room with a view. Breakfast was great. We were able to walk easily to Falmouth for restaurants and shops. Only drawback is the limited parking, but we found street parking nearby.
Stayed 2 nights in Jan 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach Balcony area and bathroom could do with a little attention
Stayed 2 nights in Jan 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovely room, comfy bed, great cocktails and the spa is one of the best we’ve ever used. We’ll be back!
Stayed 2 nights in Dec 2023

8/10 Good

Brett

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Vicky

Liked: Room comfort
Ok stay, would question 5 Star
Rooms very tired. Cleaning a bit sketchy in the bathroom. Cigarette ends all over the floor by entrance.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Warm welcome , comfortable room. Good facilities.
Stayed 2 nights in Dec 2023

8/10 Good

Lin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally competent and friendly. They made our stay a real pleasure. The atmosphere was warm and welcoming and the food excellent
Stayed 3 nights in Nov 2023

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cannot recommend enough!
2nd time staying here for business and it never disappoints. The standard or room and cleanliness is brilliant, you can tell a real effort is made to make the guests feel comfortable. Parking is always tight here and the gym and pool are used by non-residents too but the P&D car park over the road is fine. Evening food was brilliant and breakfast is one of the best around! The gym is fantastic, one of the best facilities ive used in a hotel and the pool never seems too busy. Will always stay here when in the area for work
Stayed 1 night in Nov 2023

10/10 Excellent

Aidibe

Stayed 1 night in Nov 2023

6/10 Okay

Christine

Liked: Cleanliness, room comfort
Disliked: Staff & service
Could have been better
Overall the hotel was nice and well located. The kitchen was going through some changes but this was never explained to us, just heard it from other guests complaining. Breakfast took about an hour and a half the first day, it was more timely on the other 2 days. But the whole breakfast experience just could have been so much slicker, plates and bowls were always scarce, the staff just seemed disorganised.
Stayed 3 nights in Nov 2023

8/10 Good

ROGER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
st michael's offer great deals for a break with pleasant helpful staff but you will be shocked at the prices for food and drinks particularly.I ended up eating out in Falmouth where i had great food and drinks at a fraction of the price
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023

8/10 Good

Gerard

Stayed 2 nights in Nov 2023

10/10 Excellent

Anita

Stayed 1 night in Nov 2023

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff great first room bed was not great but quickly sorted out with no fuss.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent but marred by some overpricing.
4 nights, rooms & hotel very clean indeed, bed very comfortable, bedroom quiet, heating in room good. Plenty of staff and all were really excellent. Breakfast was good, quite a lot of choice, reasonably cooked, although we have had slightly better elsewhere. Food in the Garden Room restaurant was very good and suitably priced. The main restaurant was totally overpriced for what was on offer, the service and environment were however good. I consider £5.00 for a bottle of still/sparkling water was rediculous. A single bottle was provided FOC in the room on our first night but was not replaced. A cheaper water, replaced nightly, would be more appropriate. Parking hardly sufficient and resticted space.
Stayed 4 nights in Nov 2023

10/10 Excellent

Vivienne

Stayed 1 night in Nov 2023

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful, great breakfast options
Stayed 1 night in Nov 2023

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Staff are great and the room was superb. Will definitely be back. Went to a local restaurant and wasn’t so good, however the restaurants in the hotel were great and a very quick walk to the beach and coop for any small needs. Overall very impressed with our stay.
Stayed 2 nights in Nov 2023

8/10 Good

Zaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Oct 2023

4/10 Poor

Jo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby room leaking ceiling.
We arrived and took our things to our room and we unpacked. My husband noticed that the room was shabby and the walls were dirty and marked and also that there was a large crack in the ceiling. Still we left our things and went out for the evening and didn’t return until later. When we returned we discovered that our bed was totally soaked as were most of my clothes which I had left in a neat like in the bed. We realised the crack in the ceiling was a leak coming from the room above. This was not the first time this must have happened. The bed and mattress were soaked. We had to find a night porter I was in my pjs and we had to wait until he could find a place for us. It is disgusting that they put us in this room. When they moved us we had no loo roll no toiletries or towels and no tea coffee facilities. It was very stressful and around 2am when we went to bed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, lovely location and food. Excellent facilities and helpful staff. Thoroughly enjoyed our stay.
Stayed 1 night in Oct 2023

4/10 Poor

Alan

Disliked: Staff & service
Not 4 star service asps far as I am concerned
Unfortunately we couldn’t go as my wife was taken ill. however the service I received was diabolical. It took them over 24 hours to respond to an email and I tried to phone on Saturday 21st October the answerphone message stated that their phone lines stopped at 4pm each day. I was amazed. As a past President of the Chartered Institute of Bankers I have stayed in many Hotels and have never heard of this. Judging by the level of service I think it is a good job we didn’t go.
Stayed 2 nights in Oct 2023

10/10 Excellent

Colin

Stayed 2 nights in Oct 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Andrew

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Stayed for 3 nights. I had really high expectations for this hotel and needed the R&R. The images and reviews boast blissful relaxation and feet-up mentality. When we arrived to the room, there were old/used dirty towels, that I can only imagine were from previous occupants - not a great start as instantly undermined confidence that any proper cleaning had taken place. The Safe also would not work and had an error which seemed to imply the previous occupants code was still registered and therefore left this unusable. I reported the safe issue, along with cleaning and towel issue to reception and was told someone would sort it while we were out and would make every effort to show good-will about these issues to regain trust and confidence in our stay. No-one came, no resolution to the safe was done. This fundamentally set the tone for the rest of the stay; Bitterly Disappointed. Good points: Location Breakfast Facilities (gym/pool were very busy) Adult-focused Bad points: Staff / Management. Clearly, some staff were there taking advantage of the feet-up mentality. Shared sundeck spaces. Beds=Rock hard (I have a firm bed at home, but these took firmness to an uncomfortable level). -Pillows=too soft/nothing to them. -Construction in the car park -Busy Gym and Pool facilities shared by locals Conclusion: I can't recommend St Michaels Resort, until some of the issues are resolved, I just felt not looked after, poorly rested and as a result, slightly annoyed / ripped-off.
Stayed 3 nights in Sep 2023

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and sea views.
Wanted to spend a few days in Falmouth and picked St Michael’s because the pool looked nice! It was. Nice hotel. Staff very friendly and helpful. Always happy to help. Lovely views from the front of the hotel. Not a lot of car parking. We only took the car out once on our 3 night stay. On return got a space that was awkward to get into.
Part of their garden
View from our window
Stayed 3 nights in Oct 2023

10/10 Excellent

Peter

Stayed 3 nights in Oct 2023

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. Bit of building works going on. Very nice indoor pool.
Stayed 2 nights in Oct 2023

8/10 Good

Alex

Stayed 3 nights in Sep 2023

8/10 Good

Mohinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was good
Stayed 4 nights in Sep 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falmouth stay
Great location. Friendly, comfortable hotel, with a lovely restaurant and good all round facilities.
Stayed 1 night in Sep 2023