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Reviews of Baymont by Wyndham Florence/Muscle Shoals

2.5 out of 5
Baymont by Wyndham Florence/Muscle Shoals
115 Ana Drive, Florence, AL

Reviews

7.4

Good

Rating 10 - Excellent. 192 out of 645 reviews" "
Rating 8 - Good. 215 out of 645 reviews" "
Rating 6 - Okay. 119 out of 645 reviews" "
Rating 4 - Poor. 63 out of 645 reviews" "
Rating 2 - Terrible. 56 out of 645 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Marshell, Smyrna

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
People hanging out playing loud music as if they live in the hotel… A bunch of loud noise.
Stayed 1 night in Apr 2024

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We’ve stayed here several times in the past few years, floors in the rooms cold use some work as the are deteriorating.
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Meghan

Liked: Staff & service
Disliked: Amenities
The tv on our room didn't work. I checked in about 9 pm the lobby was closed had to go to a window. Didn't feel safe
Stayed 1 night in Apr 2024

6/10 Okay

Michelle

Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Beds were amazing.The staff was awsome. Breakfast was great.. if we are up this way again we will definitely return!
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Stayed 2 nights in Mar 2024

4/10 Poor

Howard

I drove half the day and checked in the hotel hoping to get some rest. In the evening the men in the next unit were hanging outside talking, laughing and using a lot of profanity, loudly. The evening desk clerk joined them, using foul language, as well. I turned the TV volume as high as it would go and couldn't drown them out. The next moring I went to the office and asked to be moved to another room. The clerk checked and said the men were checking out that day. In the evening, the same thing. I found the clerk and asked if the morning clerk lied, she said the men checked back in. I told her I can't get any rest and she said she cant control what the guests do outside. I said Ok, I'll call the police. Then she went and talked to the men. Terrible customer service. It didnt help that the mattress had two depressions with no support. I am a Wyndham reward subscriber but may have to stop. Baymont used to be decent hotels compared to other Wyndham units like Days Inn.
Stayed 2 nights in Mar 2024

8/10 Good

Billy

Liked: Amenities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Bourgeois

Liked: Cleanliness, staff & service, property conditions & facilities
Like
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 2 nights in Feb 2024

10/10 Excellent

Anthea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service
Stayed 1 night in Feb 2024

2/10 Terrible

Teri

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place didn’t look like the pictures posted. There was no hot breakfast except a pancake machine. When I asked where all the food was they told me that every time the workers come in early and eat it all. Ok fine, then supply more food for the people who come in after 7 am. Ridiculous!
Stayed 1 night in Feb 2024

2/10 Terrible

Jordan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Roaches all over
Stayed 2 nights in Feb 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility, bed, bathroom, no stains or anything, hot water, fridge, outside and in all very presentable. Staff friendly and welcoming. Will definitely use this place again in the future.
Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 2 nights in Feb 2024
Response from amanda on 5 Feb,2024
Thank you for leaving feedback. We are happy to hear you enjoyed your stay with us.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property and grounds were clean. The room was very comfortable and the staff was great. The reason I did not give 5 stars for cleanliness was that the were a couple of small bugs. Aside from that everything was Great
Stayed 1 night in Feb 2024
Response from amanda on 5 Feb,2024
Thank you for leaving a review. We are happy to her you enjoyed your stay with us and look forward to seeing you again in the future.

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Bri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and super nice rooms!
Stayed 1 night in Jan 2024
Response from amanda on 28 Jan,2024
Thank you for leaving a review. I am happy to hear that you enjoyed your stay with us.

6/10 Okay

Jackie

Travelled with partner
Disliked: Property conditions & facilities
Convenient location. Excellent price.
Stayed 2 nights in Dec 2023
Response from amanda on 28 Jan,2024
Thank you for leaving a review.

2/10 Terrible

April

Stayed 2 nights in Dec 2023

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from amanda on 28 Jan,2024
Thank you for leaving a review.

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from amanda on 28 Jan,2024
Thank you for leaving a review.

2/10 Terrible

Richard

Stayed 2 nights in Nov 2023

6/10 Okay

William, Smithwick

Disliked: Amenities, property conditions & facilities
Sadly the age is showing at this location. From the simple things like lamp shades and clothes hangers broken, very load air conditioning units to disregard of maintenance of bathrooms and poorly fitting doors. The digital TV would only tune 3 stations with all others extremely pixilated or just freezing on an image. The property needs a serious remodeling to be able to justify the cost per night.
Stayed 7 nights in Nov 2023

6/10 Okay

Carman

Liked: Staff & service
Disliked: Property conditions & facilities
We had 2 rooms and roaches were in both rooms. Informed front desk and they didn't seem to be concerned.
Stayed 1 night in Nov 2023

10/10 Excellent

SHARON, REED

Stayed 1 night in Nov 2023
Response from amanda on 28 Jan,2024
Thank you for leaving a review. I am happy to hear that yo enjoyed your stay with us.

2/10 Terrible

Braxton

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was so nasty.
The room was dirty, there were roaches all around the floor and it was disguisting. After going to the front desk they were nice enough and agreed to refund my money but it has not hit my account yet.
Stayed 2 nights in Nov 2023

2/10 Terrible

Evlynn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
The room was dirty. Refrigerator leaked water. Bathroom had black mold and fan was falling off ceiling. Apple juice and Coffee maker In breakfast room both dispensed water not coffee or juice. Floors in room were filthy and turned our socks black. Tv kept freezing.
Mold in bathroom
Fan falling out of ceiling
Fridge leaked water
Filthy windows
Stayed 3 nights in Nov 2023

2/10 Terrible

Taylor

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Yikes
Roach infestation. The bed was comfortable. But otherwise, minimal choices for breakfast and there were random hairs on my towels. Not impressed at all. I checked out after the first night.
Stayed 3 nights in Nov 2023

4/10 Poor

ira

Disliked: Cleanliness, property conditions & facilities
place is just not appealing
Stayed 1 night in Nov 2023

2/10 Terrible

James

Business traveller
Disliked: Amenities
Bugs, bugs and more bugs. Not worth the price they charge.
Stayed 2 nights in Nov 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities
While i was booked for a first floor in front room upon arrival i was told i only room availble was 2nd floor in back.
Stayed 2 nights in Nov 2023
Response from management on 6 Nov,2023
Thank you for leaving a review. I am sorry the room you booked was unavailable. I know that is frustrating as a guest. It is frustrating for us as well.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hospitality
Amanda is the most welcoming and respectful hotel staff I've encountered in all my travels across the country. I would definitely recommend this hotel compared to others in the Muscle Shoals area. She's always accommodating and makes sure guests are well taken care of when they stay at her hotel. 10/10
Stayed 1 night in Oct 2023
Response from management on 2 Nov,2023
Thank you for leaving a review. We look forward to seeing you again.

6/10 Okay

Patches

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The pictures online were deceiving. The sink was stopped up. Not what I was expecting
Stayed 1 night in Oct 2023
Response from management on 30 Oct,2023
Thank you for leaving a review. I will look into your concerns.

10/10 Excellent

Ryan

Travelled with partner
Liked: Amenities
This hotel was wonderful. I’ll most definitely use it again
Stayed 2 nights in Oct 2023
Response from management on 30 Oct,2023
Thank you for leaving a review. We are happy to hear that you enjoyed your stay with us.

4/10 Poor

Sandra

Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room ,great service it’s just the grounds outside could be kept cleaner
Stayed 1 night in Oct 2023
Response from management on 27 Oct,2023
Thank you for leaving a review. We are happy to hear you enjoyed your stay with us.

8/10 Good

Walter

Stayed 1 night in Oct 2023
Response from management on 19 Nov,2023
Thank you for leaving a review.

2/10 Terrible

Charlotte G

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cable didn't work the whole time we were there (4 days). This made traveling with a child very inconvenient. We were told at check in that it would be on the next day but even when we checked out it didn't work. We also watched a drug deal go down in the middle of the day. Random people would knock on the door. All hours of the night people were talking outside my door. Definitely won't be staying here in the future.
Stayed 3 nights in Oct 2023
Response from management on 9 Oct,2023
Thank you for leaving a review. This is not the experience I want for our guests. The cable was out due to a box issue. I am sorry that you were here without cable during your stay.

2/10 Terrible

Rwanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from management on 3 Oct,2023
Thank you for leaving a review. I would love to hear more about your stay. Please reach out to me at the hotel.

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
The room was comfortable and the area was quiet.
Stayed 2 nights in Sep 2023
Response from management on 25 Sept,2023
Thank you for leaving a review.

4/10 Poor

David

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower head taped to pipe with electrical tape. Hair in the shower…. Room was supposed to be smoke free. Smelled of cigarettes.
Stayed 1 night in Aug 2023
Response from management on 25 Sept,2023
I am sorry to hear things did not go well with your stay. I will look into your concerns. Thank you for letting me know.

6/10 Okay

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from management on 26 Sept,2023
Thank you for leaving a review.

2/10 Terrible

ALLEN

Disliked: Staff & service, room comfort
don't stay here
We had reserved a room with a roll-in shower as shown on the website. We did not get a roll-in shower and I don't even think this hotel had any roll-in showers.
Stayed 1 night in Sep 2023
Response from management on 26 Sept,2023
Thank you leaving a review. I am sorry that the room was not what you needed. We do have roll in showers available. I would have been happy to move you to another room.

8/10 Good

Jesse

Beds could be bigger
Stayed 1 night in Sep 2023
Response from management on 26 Sept,2023
Thanks for leaving a review.

6/10 Okay

Erin

Travelled with family
Disliked: Amenities, property conditions & facilities
We reserved a non-smoking room. Our first room was clearly smoked in recently. We were able to move rooms but the second smelled of stale smoke also.
Stayed 1 night in Sep 2023
Response from management on 26 Sept,2023
I am sorry that your room smelled like smoke. I will look into your concerns.