Property grounds

Reviews of Belterra Casino Resort

3.5 out of 5
Belterra Casino Resort
777 Belterra Drive, Florence, IN

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Terri Sue, Morristown

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Manager on 21 May,2024
Thank you for your 5-star review, Terri Sue! We can't wait to welcome you back again in the future.

8/10 Good

Marc

Liked: Property conditions & facilities
Easy check in
Stayed 1 night in May 2024
Response from Guest Relations Manager on 20 May,2024
We appreciate your business and value your great feedback. If there is anything else we can do for you, please let us know!

4/10 Poor

jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Remote location Hotel itself very nice and Stadium sports grille was enjoyable
Stayed 2 nights in May 2024
Response from Guest Relations Manager on 20 May,2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

8/10 Good

Brenda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and great, clean, and the beds were very comfortable. Would love to have been able to eat at a buffet. I was told they dodnt have it any longer so has ro eat else where.
Stayed 1 night in May 2024
Response from Guest Relations Manager on 13 May,2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Managment on 9 May,2024
Thank you for your kind review we look forward to hosting you again in the future.

6/10 Okay

Kevin

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Guest Relations Manager on 8 May,2024
Thanks for taking the time to share your rating. We hope your next visit is even better than your last!

8/10 Good

Raffaele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No room service provided the entire stay...
Stayed 4 nights in May 2024
Response from AM on 6 May,2024
While we do not service your room during your stay if this is your preference, please let us know and we will be happy to arrange this for all future visits.

10/10 Excellent

Bartt

Liked: Cleanliness, staff & service, property conditions & facilities
Plan to return. Room was wonderful and enjoyed the dining options.
Stayed 1 night in May 2024
Response from AM on 6 May,2024
We are happy to learn that you had a great stay and look forward to seeing you again soon!

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is too noisy. Kids next door slaming doors and running in the hall way but that hotel was great.
Stayed 1 night in May 2024
Response from Liz on 5 May,2024
Thank you for your feedback!

10/10 Excellent

JULIA, MISSOURI CITY

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at Holiday Inn Express when we are traveling cross crountry. The indoor swimming pool is a nice relax time after a long travel day.
Stayed 1 night in Apr 2024

2/10 Terrible

Taneika

Travelled with partner
Disliked: Property conditions & facilities
I’ve never stayed at a hotel where you can’t take a shower because the water is so cold you’ll get pneumonia and you can’t use the restroom in your hotel room, so you have to run a mile and hope you don’t have an emergency because the toilet won’t flush in your room. That’s proper necessities you NEED for your customers to have a pleasant stay. Was comp. A free breakfast but that does not justify having to stay in a room with no hot water and no bathroom. Would really like to speak to a manager regarding these issues, I tried at the front desk at checkout and also tried to call at the front desk to speak to a manager was never told I could speak to any of the managing staff. I understand being busy, but that doesn’t explain why we had NO hot water or the bathroom not working… that’s maintenance, and to pay 300 for a room?? Something just doesn’t seem right here.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 30 Apr,2024
We're incredibly troubled to see your review, Taneika, as it is always our goal to provide a 5-star experience to all of our guests. We are very interested in speaking with you further regarding your visit, and we encourage you to reach out to us directly via our property website.

10/10 Excellent

Dan

Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 13 May,2024
Thank your for your generous review, Dan!

10/10 Excellent

shawn

Stayed 1 night in Apr 2024
Response from Liz on 5 May,2024
Thank you for your awesome rating!!

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
The river
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 15 Apr,2024
Thank you, Casey, for your feedback and your review. We hope to welcome you back again soon!

8/10 Good

Sheldon

Travelled with partner
Liked: Cleanliness, staff & service
It was very nice only down all I had was didn't say we had internet in the room or didn't have a microwave. Other than that I love it in the hotel. Say that I supposed to get $11 and some change back and I should check with you guys. Expedia
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 15 Apr,2024
Thank you, Sheldon, for your feedback and review. Please reach out to Expedia support for questions or concerns regarding your reservation. Otherwise, we hope to welcome you back for another great experience in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 12 Apr,2024
Thank you for your 5-star review, Amber!

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Had good time, nice hotel and dining options etc.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 10 Apr,2024
We're so grateful for your wonderful feedback! Your support means the world to us, and we can't wait to welcome you back with top-notch service.

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
The fridge didn't work we got that fixed then the TV was broke after we put all our stuff away so we moved rooms. I used my rewards card for the match of up to 300 in loses in the casino joined Boyd rewards used my card but it must not have been in all the way or something I spent 400 dollars and only received credit for 87 of them. It was my mom's birthday we went to dinner it was overly priced and not good at all very disappointed. The trip was not what I envisioned when I spent well over 700 dollars on the trip.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 8 Apr,2024
We sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please contact us directly through our official website so we can assist you further.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great except for we had no hot water. They did get it fixed but we were already dressed. They did comp us a free lunch and breakfast to apologize.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on 8 Apr,2024
Thank you, Robert, for your thorough feedback and review. We hope to welcome you back in the future for more great guest service.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Liz Scudder on 5 Apr,2024
Thanks for your feedback! we look forward to wlecoming you back to Belterrra.

2/10 Terrible

shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had to switch rooms because the air didn’t work , they want me to wait on maintenance but I’m not here to wait on them the room should of been checked before check in , still lost an hour packing and moving but the room was to way to hot to sleep in.
Stayed 1 night in Mar 2024
Response from Hotel Managment on 1 Apr,2024
We appreciate you making us aware of your recent experience at Belterra Casino Resort. Your feedback is important to us; by sharing your concerns, you will help us to improve our service and guest experience in the future.Our Boyd Style service philosophy strives to set high standards and we have relayed this information to the appropriate departments for review. Our team appreciates your insight and the opportunity to prevent similar situations in the future.We appreciate your understanding and look forward to welcoming you back to Belterra Casino Resort soon.

10/10 Excellent

Olufunke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Managment on 1 Apr,2024
Thank you for your kind review we look forward to hosting you again in the future.

6/10 Okay

Jerry

Liked: Cleanliness
The casino had mostly older machines. Our room looked over the roof. In order to use our credit card in the vending machine, it required a $50 deposit. We wanted to buy a bag of chips. Not giving them $50 for that.
Stayed 1 night in Mar 2024
Response from Hotel Managment on 1 Apr,2024
Hello, sorry for any confusion but our vending machines do not charge a 50 deposit, when you swipe your card, and it shows credit 50 it means it will allow you to charge up to 50 in the vending machine. Once you make your selection that total is all that hits your credit card. We hope to see you again in the future for the opportunity for a better stay.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good and clean. Bed had a broken spring at the bottom but did not effect sleeping. The casino floor was the problem. It was dirty, smoky, and multiple games were out of service. No video blackjack or poker. Limited table games, and overall poor gambling experience.
Stayed 1 night in Mar 2024
Response from Hotel Managment on 1 Apr,2024
We appreciate you making us aware of your recent experience at Belterra Casino Resort. Your feedback is important to us; by sharing your concerns, you will help us to improve our service and guest experience in the future.Our Boyd Style service philosophy strives to set high standards and we have relayed this information to the appropriate departments for review. Our team appreciates your insight and the opportunity to prevent similar situations in the future.We appreciate your understanding and look forward to welcoming you back to Belterra Casino Resort soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Managment on 1 Apr,2024
Thank you for your kind review we look forward to hosting you again in the future.

10/10 Excellent

lisa, middleport

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean quiet rooms, excellent entertainment.............Warrant!
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 26 Mar,2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

6/10 Okay

Bobbie

We were suppose to have a river view and got a view of the parking lot.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 25 Mar,2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 26 Mar,2024
Thank you for your 5-star review, Sally!

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room had a refrigerator, but no microwave. The shower ran for 5 minutes and never got hot.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on 25 Mar,2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

8/10 Good

dusty, dayton

Liked: Cleanliness, staff & service, property conditions & facilities
Food and service was good. The hot water pressue lacked efficient water pressure
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 22 Mar,2024
Thank you, Dusty, for your feedback and your review. We hope to welcome you back in the future for another great stay.

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff worked well on getting us into a room even though Expedia messed up my reservation
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 19 Mar,2024
We're happy to hear our staff could handle the Expedia issues you experienced, and we hope to welcome you back in the future for a 5-star stay.

2/10 Terrible

Adela

Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 8 Apr,2024
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

2/10 Terrible

Gairatjan

Stayed 1 night in Mar 2024
Response from Liz Scudder on 5 Apr,2024
Mr. Gairatjan,I apologize for the inconvenience at most recent stay. It appears that Expedia was having technical issues at the time which did not allow your reservation to flow through before your arrival. Than you for providing feedback so we can better address the issue with them.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Great food, comfortable bed. The ONLY negative is that if you are coming from the northwest of Florence, the only way to get there is narrow country lanes…. Would never attempt it in the dark if you are unfamiliar with area.
Stayed 1 night in Mar 2024
Response from Hotel Managment on 11 Mar,2024
Thank you for your kind review we look forward to hosting you again in the future.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Golf course attached
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on 4 Mar,2024
Thank you for your 5-star review, Nicole!

6/10 Okay

Joey

Travelled with partner
Liked: Cleanliness, staff & service
Water wouldn't get hot and housekeeping was very loud in the halls
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 4 Mar,2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

10/10 Excellent

Richard

Travelled with partner
Liked: Amenities
What a bathtub!
Stayed 1 night in Feb 2024
Response from Chris J on 29 Feb,2024
Richard, we are so pleased that you had a great experience at Belterra! We hope you'll come back and visit again soon.

8/10 Good

Georgia

Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 22 Mar,2024
Thank you for your review, Georgia. We hope to welcome you back again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Managment on 21 Feb,2024
Thank you for your kind review we look forward to hosting you again in the future.

10/10 Excellent

Sharon

Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 22 Mar,2024
Thank you for your 5-star review, Sharon!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Bowl weekend
Very nice room for our stay. The entire facility is clean and luxurious.
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 12 Feb,2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

8/10 Good

William

It was a good weekend getaway
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on 12 Feb,2024
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 29 Jan,2024
Thank you for your 5-star review, Gwendolyn!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 29 Jan,2024
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place
Stayed 1 night in Jan 2024
Response from liz on 27 Jan,2024
Thats what we like to hear! We look forward to welcoming you back soon. As always, Have a lucky day :)

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 22 Jan,2024
Thank you for your review, Curtis!

4/10 Poor

Rudy

Disappointed
Used to enjoy comming to Beltera but this time we were really disappointed. No longer have the buffet open and alot of the slots were unpluged or not working. Only two of the shops were open. Maybe they are remodeling?
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 8 Jan,2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

6/10 Okay

Janet

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 8 Jan,2024
Thank you, Janet, for your review. We hope we're able to welcome you back in the future for a 5-star experience.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on 8 Jan,2024
Thank you for visiting us! We look forward to welcoming you back for more "perfect ten" guest service very soon.

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on 8 Jan,2024
Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.