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Reviews of Hampton Inn Cincinnati Airport South

2.5 out of 5
Hampton Inn Cincinnati Airport South
7393 Turfway Rd, (Adjacent to Cracker Barrel), Florence, KY

Reviews

8.4

Very good

Rating 10 - Excellent. 221 out of 475 reviews" "
Rating 8 - Good. 156 out of 475 reviews" "
Rating 6 - Okay. 60 out of 475 reviews" "
Rating 4 - Poor. 26 out of 475 reviews" "
Rating 2 - Terrible. 12 out of 475 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

angela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Broken air conditioner. Bathroom dirty
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean Staff and Service were great!
Stayed 1 night in May 2024
Response from GM on 16 May,2024
Anthony, thank you for your feedback. We are happy that you enjoyed your stay. Making you happy makes us happy!

10/10 Excellent

Entela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice and quiet hotel.Breakfast was good.Coffee in the loby all day.Very clean rooms.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr,2024
We would like to thank you for your five-star review. We are glad you enjoyed your stay. We hope you will come visit us the next time you are in our area. Thanks again.

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great room great
Stayed 1 night in Apr 2024
Response from GM on 29 Apr,2024
We would like to thank you for your five-star review. We are glad you enjoyed your stay. We hope you will come visit us the next time you are in our area. Thanks again.

10/10 Excellent

Zilmar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tim on 27 Apr,2024
We would like to thank you for your 5-star review.Making you happy makes us happy. We are glad you enjoyed your stay. Please come back and see us again soon.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great friendly room was clean
Stayed 1 night in Apr 2024
Response from Guest Services Manager on 26 Apr,2024
Thank you Wendy! Cleanliness and friendliness is what we do best! We appreciate your feedback and your business!

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient restaurants within walking distance
Stayed 1 night in Apr 2024
Response from Tim on 14 Apr,2024
Thank you for your 5-star review. We are glad you enjoyed your stay with us. We hope you will be able to come back soon. Thanks again.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway. Cracker Barrel right next door.
Stayed 1 night in Mar 2024
Response from Mick D - GM on 2 Apr,2024
Thank you David! We are happy that you had an excellent experience with us! We definitely have the best location surrounded by restaurants. Making you happy makes us happy! We appreciate your business very much.

10/10 Excellent

Sharon

Travelled with family
Friendly prompt service on check in Very clean room, comfortable bed and spotless bathroom…highly recommended
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 18 Mar,2024
Thank you Sharon! Making you happy is our mission and we are happy that you had an excellent stay here with us!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Great value. Clean and good service.
Stayed 1 night in Mar 2024
Response from Guest Services Manager on 11 Mar,2024
Thank you so much for the 5 star review! Super-friendly service and very clean rooms is our mission and livelihood. Thank you for staying with us. We appreciate your business very much.

2/10 Terrible

Michael

Stayed 1 night in Mar 2024
Response from Guest Services Manager on 1 Apr,2024
We are very sorry that your experience was not up to our extremely high standards that our guests expect from us and typically receive. We take great pride in providing the cleanest accommodations and the friendliest service in our area. On rare occasions, like this, we fall short. We sincerely hope you will give us another opportunity to host you the next time you are in our area.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 15 Mar,2024
hank you so much for the 5 star review! Super-friendly service and very clean rooms is our mission and livelihood. Thank you for staying with us. We appreciate your business very much.

10/10 Excellent

Mary, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 28 Feb,2024
Mary,Making you happy makes us happy! Clean rooms and friendly service is our mission! We appreciate you taking the time to leave us this feedback and we appreciate your business very much!

8/10 Good

Lynn

Liked: Cleanliness
Disliked: Property conditions & facilities
Average property - the gym was a wreck - both treadmills were broken, no water - I expected better.
Stayed 1 night in Feb 2024
Response from Guest Services Manager on 22 Feb,2024
Lynn,We thank you for your 4-star review and we apologize for the inconvenience of the treadmills. We have 2 new treadmills and 1 new elliptical machine on order and they will arrive next week! We hope you will consider staying with us the next time you are in our area!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great complimentary breakfast and we received a free goodies bag at check in with snacks and water bottles. Very thoughtful!
Stayed 1 night in Feb 2024
Response from GM on 22 Feb,2024
Thanks Kevin!We appreciate your feedback and we are happy to see that we made you happy!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay. Clean and spacious rooms. Near restaurants and Turfway. We would stay here again in the future.
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan,2024
Jonathan,Making you happy makes us happy! Clean rooms and friendly service is our mission! We appreciate you taking the time to leave us this feedback and we appreciate your business very much!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great, from the time I checked in to the time I left everyone did a great job
Stayed 1 night in Jan 2024
Response from Tim on 27 Jan,2024
Thank you for making our day. We appreciate your five-star review and kind words. Making you happy makes us happy. We are glad you enjoyed your stay. Thanks again.

10/10 Excellent

Melinda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and accommodations! We have stayed there twice and it will continue to be our go to when flying out of Cincinnati!
Stayed 1 night in Jan 2024
Response from GM on 22 Jan,2024
Melinda,Thank you for the 5-star review! Making you happy makes us happy! Clean rooms and super-friendly service is our mission here and we are happy that you enjoy our hotel. We appreciate your business very much!

10/10 Excellent

Laurel

Liked: Amenities
Friendly and helpful staff
Stayed 1 night in Jan 2024
Response from GM on 16 Jan,2024
Laurel,Thank you for your 5 star review. Clean rooms and super-friendly service is our mission here. Making you happy makes us happy. We appreciate your business very much.

10/10 Excellent

Melinda

Stayed 1 night in Jan 2024
Response from Guest Services Manager on 16 Jan,2024
MelindaThank you for your 5-star review. Clean rooms and super-friendly service is our mission here. Making you happy makes us happy. We appreciate your business very much.

8/10 Good

Gregory

Stayed 1 night in Jan 2024
Response from Guest Services Manager on 28 Jan,2024
Gregory,Thank you for your 4-star review. We appreciate your business and we're happy that you enjoyed your stay.

10/10 Excellent

DAndre

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 16 Jan,2024
DAndre,Thank you for your 5 star review. Clean rooms and super-friendly service is our mission here. Making you happy makes us happy. We appreciate your business very much.

10/10 Excellent

Rodney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan,2024
Rodney,Thank you for the perfect 10 score. Clean rooms and super-friendly service is our mission here. Making you happy makes us happy. We appreciate your business very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
It was great. Clean, friendly, nice breakfast and friendly. helpful staff
Stayed 1 night in Dec 2023
Response from Tim on 6 Jan,2024
Thank you for staying with us and for your Great review. We hope you enjoyed your stay. Please come back and see again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tim on 5 Jan,2024
We would like to give thanks for your great review. We pride ourselves on great service and clean rooms. We hope you will choose us the next time you are in our area.

10/10 Excellent

Brenda

Stayed 1 night in Dec 2023
Response from Tim on 2 Jan,2024
We would like to thank you for your review. It makes up happy to make you happy. We wish you the best in the New Year.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tim on 2 Jan,2024
We would like to thank you for your review. It makes up happy to make you happy. We wish you the best in the New Year.

10/10 Excellent

Stephen

Travelled with family
Easy check in. Courteous staff. Clean room
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec,2023
Stephen,Making you happy makes us happy! Clean rooms and super-friendly service is what we do here! We appreciate your 5 star review and your business very much! Happy New Year!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest services manager on 5 Dec,2023
Thank you!

10/10 Excellent

Pat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went above and beyond during check in….thank you!!
Stayed 1 night in Nov 2023
Response from Mick -GM on 30 Nov,2023
Thank you for taking the time to post your review. We are so happy that you had a greattime with us! Clean rooms and super-friendly service is our mission and we are glad that we made you happy here at our hotel.

10/10 Excellent

Cherie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Outdated. Bad odor from front lobby halls and the room
Stayed 1 night in Nov 2023
Response from Guest Services on 27 Nov,2023
Cherie,Thank you for the 5 star review. We are happy that you had a nice stay here despite the construction and installation of all new plumbing. Fortunately, this project will be wrapped up this week! We appreciate your understanding and you business very much!

8/10 Good

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older property. Smelled like smoke. Staff was fine and rooms were clean just a bit old and musty.
Stayed 1 night in Nov 2023
Response from Tim on 24 Nov,2023
Thank you for your feedback. Making you happy makes us happy! Clean rooms and friendly service is what we are all about. We are taking care of any odors in the lobby. We appreciate your business very much!!!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overnight front desk clerk was so helpful. I had signed up for a 4 a.m. airport shuttle and she helped me to make the shuttle as well as checkout over the phone from the airport due to an oversight on my part. She really went the extra mile. I am very grateful for your great customer service.
Stayed 1 night in Nov 2023
Response from GM on 20 Nov,2023
Thank you Barbara! Making you happy makes us happy and we are very happy that you had an excellent stay with us!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was for a friends group who spent the day at the Creation Museum and planned to visit the Ark Encounter the next day. Plenty of eating options close by. Lovely hot breakfast and very comfortable room and bed.
Stayed 1 night in Nov 2023
Response from General Manager on 16 Nov,2023
Thank you Karen! Clean rooms and super-friendly service is our mission and our livelihood. Making you happy makes us happy and we are very happy that you had an excellent stay here with us at Hampton Inn Cincinnati Airport South!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch .
Stayed 1 night in Nov 2023
Response from GM on 15 Nov,2023
Thank you! Clean rooms and friendly service is our mission here! Making you happy makes us happy and we appreciate your feedback very much!

10/10 Excellent

Fern Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kind, considerate associates
My husband and I came to Cincinnati to go to the Ark Encounter and Creation Museum. Sadly and to my horror he died from a heart attack in the room. The associates were so helpful and kind during this shocking event. They even had a signed sympathy card for me at checkout. I pray many blessings over this Hampton Inn's associates.
Stayed 3 nights in Nov 2023
Response from GM on 13 Nov,2023
Dear Louise, On behalf of the entire team, we are extremely sorry for your loss. I had the pleasure of checking you in that night and I remember you both. He was a super pleasant and nice man. Please contact us if there is anything we can do for you.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Guest Services Manager on 5 Dec,2023
5 stars! Making you happy makes us happy! Clean rooms and super-friendly service along with a fantastic free breakfast is what we're all about!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Services Manager on 7 Nov,2023
Thank you for your feedback. Making you happy makes us happy! Clean rooms and friendly service is what we are all about and we appreciate your business very much!!!

10/10 Excellent

Seung-Ho

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the airport
Stayed 1 night in Oct 2023
Response from Service Manager on 5 Nov,2023
Thank you! We are happy that we made you happy, and we appreciate the five star feedback!

10/10 Excellent

Stephanie N

Stayed 1 night in Oct 2023
Response from GM on 20 Nov,2023
Stephanie, Thank you for the 5 star review! Clean rooms and super-friendly service is what we are all about and we are happy to see that you had an excellent stay here with us. We appreciate your business very much.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 30 Oct,2023
We would like to thank you for your five-star review. Making you happy makes us happy. We appreciate your feedback and your business very much!!!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin. Easy parking near elevator. Great property.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 30 Oct,2023
Thank you! Making you happy makes us happy. We appreciate your feedback and your business very much!!!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn’t be happier with the hotel. Flew in at midnight and got picked up within 10 minutes. Check in was so easy and friendly. Room was clean and comfortable. Great breakfast and quick friendly checkout. Shuttle back to airport really fast and efficient. I would say you get more for your money for sure. Thanks for the stay!!!
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 30 Oct,2023
We would like to thank you for your five-star review. Making you happy makes us happy. We appreciate your feedback and your business very much!!!

10/10 Excellent

Diann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 22 Oct,2023
Making you happy makes us happy! Thank you for taking the time for this feedback and we are happy that you had an excellent stay here with us!

8/10 Good

brenda

Liked: Staff & service, amenities
The staff was very friendly. Plenty of places within walking distance to go eat at very close to the hotel. The hallway on the 2nd floor had a mess by the escalator since yesterday evening,still wasn't cleaned up when we left late morning today
Stayed 2 nights in Oct 2023
Response from Guest Services Supervisor on 16 Oct,2023
Thank you Brenda! We are happy that you had a great stay and found our staff to be very friendly! We appreciate your business very much!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great stay as always at a Hampton. Breakfast was well stocked. The location was perfect for our stay.
Stayed 1 night in Oct 2023
Response from Tim on 15 Oct,2023
Thank you for sharing your review. We are glad you enjoyed your stay. We look forward to seeing you again on your next visit.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Ok
Response from Tim on 15 Oct,2023
Thank you for sharing your review. We are glad you enjoyed your stay. We hope you will stay with us again the next time you are in our area.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Guest Services Supervisor on 16 Oct,2023
Thanks Rodney! We are happy that you had a 4-star experience here with us!

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 2 nights in Oct 2023
Response from Mick - GM on 9 Oct,2023
Thanks Carol! Clean rooms and super-friendly service is our job and we are happy that you had an excellent stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old but updated hotel, the staff was kind
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 9 Oct,2023
Thank you for the 10! Making you happy makes us happy and we appreciate your business very much!