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Reviews of Quality Inn Florence Muscle Shoals

2.5 out of 5
Quality Inn Florence Muscle Shoals
150 Etta Gray Drive, Florence, AL

Reviews

7.0

Good

Rating 10 - Excellent. 81 out of 327 reviews" "
Rating 8 - Good. 111 out of 327 reviews" "
Rating 6 - Okay. 60 out of 327 reviews" "
Rating 4 - Poor. 39 out of 327 reviews" "
Rating 2 - Terrible. 36 out of 327 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abdulwahid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hallways smelled like cigarette smoke, bleached carpet instead of cleaned carpet, there were cheetos, a beer bottle, crumbs, and several coffee stirrers under the bed dust ruffle when we checked in, hair in the beds, stained bedspreads, sticky bathroom floor, unidentified substances on the walls, gross carpet, paper stuffed in the door peephole, etc. Just super gross. The person working the front desk when we checked in was super nice, but we still checked out early because the hotel was disgusting.
Stayed 3 nights in Jan 2024

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

EL REGINA, LAWRENCEVILLE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Kerry

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Yolanda.

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
There was roaches in the room. The hotel is old and in severe need of an update.
Stayed 1 night in Dec 2023

8/10 Good

Logan

Stayed 1 night in Dec 2023

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY Disgusting
This hotel is ABSOLUTELY disgusting! I would give it ZERO stars. The room smelled like mold, the a/c air smelled like mold when it was on and could not use the a/c, there was mold ALL in the bathroom along the ceiling and baseboards- it is honestly a health hazard. There were no other rooms available. The decor and furniture was so old and the walls had joint compound plaster that had not been fixed and repaired. We went to breakfast at 7 am and the floors were sticky and disgusting as well. Our shoes stuck to the floor. The cabinets in the eating area were falling off the hinges. There were bleach stains all over the hallway carpets leading from the main lobby to our room on the 1st floor. We should have been given a refund.
Stayed 2 nights in Dec 2023

6/10 Okay

Virginia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Decent but rundown and not clean
The hotel was okay, but the walls were nasty. The sheets were stained and overall, it didn’t feel clean. The carpets were bleached out and there was a residual skunk smell in the hallways.
Stayed 2 nights in Dec 2023

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Zachary

Stayed 1 night in Nov 2023

8/10 Good

Justin

Stayed 1 night in Nov 2023

2/10 Terrible

Loren

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front staff desk are wonderful. The building and rooms are filthy. There was mold in the bathroom. The floor boards are caked with grime. We don’t feel like we could shower. The headboards were wiped down with dirty rags. The door stopper was falling out of the wall and exposing far too many nails. There was trash in the room when we arrived. The hallways were filled with cigarette smoke. The breakfast was served from a warm fridge and a steam plate that warming. We took pictures and put them on Google reviews for the hotel.
Stayed 2 nights in Nov 2023

6/10 Okay

John

Property due for rehab
Stayed 3 nights in Nov 2023

6/10 Okay

Steve

Disliked: Amenities, property conditions & facilities
the bed was very comfortable
Stayed 1 night in Nov 2023

6/10 Okay

Samantha

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were roaches in my room.
Stayed 4 nights in Oct 2023

10/10 Excellent

Mason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn't like the over-all experience. We had to be moved to another roon because the bathroom flooresence light was "flickering" badly. The carpet in the hallway is badly worn. The maintenance has been neglected. The dack door was filthy and needs new paint. Don't know for sure but the bathroom baseboard looks like possible mold. The curtains had holes in them. I didn't see any security cameras. The breakfast they offered was ok but not great. The staff helped me when they could. They don't have a full time maintenance personnel. I would recommend finding another option before staying here.
Stayed 1 night in Oct 2023

8/10 Good

LaShaundra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and convenient location for the conference that I attended.
Stayed 3 nights in Oct 2023

2/10 Terrible

Joyce, Fairland

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lounge area was filthy. The room was overwhelmingly taken over by a nasty odor. Carpets were torn and place was unkept.
Stayed 1 night in Oct 2023

6/10 Okay

Terry

Stayed 1 night in Oct 2023

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awfull
When we arrived we were given keys to an occupied room which smoke hit us in the face when we opened the door. A woman had a cigarette in her mouth in the lobby. We asked for a refund and they told us to contact you for the refund. Please advice me about getting the refund please
Stayed 1 night in Sep 2023

8/10 Good

Edith

Stayed 1 night in Sep 2023

6/10 Okay

Edith

Stayed 1 night in Sep 2023

8/10 Good

Jerry

Business traveller
I enjoyed my stay. The hotel is pet-friendly, and the staff were accommodating.
Stayed 3 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality inn review September 23
A decent place to stay in Florence without an outrageous price in a very good area. I’ve stayed here multiple times.
Stayed 1 night in Sep 2023

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was dirty, shower curtain had mold, floor was not vacuumed.
Stayed 1 night in Sep 2023

6/10 Okay

Tabatha

Liked: Staff & service, amenities
Staff was very nice. Room needed vacuuming and bathroom needed swept and the toilet wasn’t clean on the outside of the seat. The rest of the room was okay though.
Stayed 3 nights in Aug 2023

2/10 Terrible

Joe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be closed. The bathroom was dirty with hair and a leaking tub. The lamp shade and room had dirt stains on them and the furniture had damage along with bad smell. Do not book this place they were nice enough to not give me a hassle on getting my money back
Stayed 1 night in Aug 2023

10/10 Excellent

Michael L

Travelled with family
Stayed 4 nights in Aug 2023

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Joshue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Aug 2023

4/10 Poor

Brandon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
I won’t be back.
My door didn’t latch shut. That alone is enough to give this hotel a terrible rating. When I told the front desk at checkout, he said “he said I know. People don’t like that.” “I’ll tell the maintenance guy to look at it again.” Also the noise on the first floor is unacceptable! I was awoken at 2 or 3 am to a loud BANG.
Stayed 1 night in Jul 2023

8/10 Good

GORDON

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Stefaun

Stayed 3 nights in Jul 2023

10/10 Excellent

Cindy

Stayed 1 night in Jul 2023

6/10 Okay

Phillip

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Ruben

Stayed 4 nights in Jun 2023

8/10 Good

Karen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would let me upload a picture.
This is the dirtiest hotel I've stayed at. Entire hotel needs a deep cleaning.
Stayed 2 nights in Jun 2023

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Find somewhere else to stay
Hotel is rundown. Front desk woman acted like it was a chore to speak up and clearly. It was late, we were hot, tired, and dirty from the ball field all day. All we wanted was a clean place to lay our head and a hot shower. Our impressions: paint peeling, furniture worn and stained, lobby smells strongly of chemicals, walking down hall in this NON-SMOKING hotel the stench of cigarette smoke was so strong it made our eyes water. Once we got to the room it took a bit to get in because the card reader was malfunctioning, got in the room and first thing, we noticed was the door stop completely ripped out of the wall, then the bed looked like someone had just crawled out of it and there was blood on the cover piece at the foot of the bed. I glanced in the bathroom which looked ok but the bed was where it ended. We rolled our cart of belongings right back to the lobby and asked for a refund. Since we paid cash (note to self: don’t do that again) they couldn’t access the safe to return our money and asked that we return the next day for our refund. Since we had to be back the next day that wasn’t too much of a deal but if that wasn’t going to be the case I would have been more upset about it. We then had to drive almost 2 hours back home for the night because there were no rooms available within an hour. Then we had to turn around the next morning and go back. Overall frustrating and disturbing experience.
Stayed 1 night in Jun 2023

10/10 Excellent

Tara ethridge

Stayed 1 night in Jun 2023

6/10 Okay

Sean

Travelled with family
Liked: Staff & service
I would say the hotel was okay/decent. It definitely could use some updating in the rooms. The lobby and breakfast area seemed to be updated but the rooms were not. It was a comfortable place to lay my head for the evening.
Stayed 2 nights in Jun 2023

4/10 Poor

Ashley

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty, in need of repairs. Outlets too loose to hold plugs. Damp. Smelled of marijuana smoke.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Never again
My keys would stop working I stayed for 5 nights and twice a day I would have to go down to get my keys redone for the room, and a few of the desk people would have an attitude with me over it and the person in the room next to me and my kids where very disrespectful and would have their door and wide open when having sex and would yell at my kids for laughing or crying and there were a lot of people outside smoking weed in the lobby, elevator and second floor with rink of it was like that the first 3 days
Stayed 5 nights in Jun 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

PHYLLICIA

Stayed 2 nights in Jun 2023

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel just looks like it needs to be upgraded or at least a coat of paint. The staff where helpful but did not seem to be “into” their job.
Stayed 1 night in May 2023

4/10 Poor

Miriam

Travelled with family
Disliked: Staff & service, property conditions & facilities
Check In staff was very rude upon arrival. Hallways have a sour smell. Room was clean but outdated. Will not stay here again.
Stayed 2 nights in May 2023

10/10 Excellent

PHYLLICIA

Stayed 1 night in May 2023

2/10 Terrible

Chongsuk

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets had reddish brown stains on them, and there were handprints all over the headboard. The tv was hanging crooked on the wall.
Stayed 1 night in May 2023