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The location is close to public transport and easy access to the airport, central railway station and fairground by S-Bahn, a lot of dining choices, a pleasant walking area
The staff are helpful, clean and comfortable property
This was our 4th stay, and right now there is ongoing renovation, so I believe that imperfections like burnt-out light bulbs (3 from 6) in the room and a missed towel set are a misunderstanding. Hopefully, after the renovation is finished, everything will come back to perfect condition!
The room very old and dirty, the furniture is old, and bedside light damage, the electrical sockets is separated from its place, and the wire is outside and exposed, and if anyone touches it, he will die.
Maher
Stayed 3 nights in Nov 2021
10/10 Excellent
Chukwumeka
13 Oct,2021
Chukwumeka
Stayed 1 night in Oct 2021
Response from Hotel Expo Frankfurt City Centre Team on 11 Nov,2021
Hallo Chukwumeka,
vielen Dank für deine Bewertung. Es freut uns sehr, dass dir der Aufenthalt bei uns so gut gefallen hat.
Liebe Grüße aus Frankfurt am Main
10/10 Excellent
Chukwumeka
12 Oct,2021
Chukwumeka
Stayed 2 nights in Oct 2021
Response from Hotel Expo Frankfurt City Centre Team on 11 Nov,2021
Hallo Chukwumeka,
vielen Dank für deine Bewertung. Es freut uns sehr, dass dir der Aufenthalt bei uns so gut gefallen hat.
Liebe Grüße aus Frankfurt am Main
6/10 Okay
Danielle
Travelled with group
30 Sept,2021
Liked: Staff & service
The location was great but the noise was excessive well into the early morning with people blasting music outside.
Danielle
Stayed 1 night in Sep 2021
Response from Hotel Expo Frankfurt City Centre Team on 11 Nov,2021
Dear Danielle,
thanks for the review. On the weekend it is a lit bit noise in the middle of the town. During the week you hear nearly no sounds of city life.
I hope to see you again soon.
Kind regards,
6/10 Okay
Ben
Business traveller
5 Aug,2021
Disliked: Staff & service, room comfort
Not good
Hotel is very dated, carpet is stained, climate control non existant. Kettle is in the room, but no tea, coffee or cups. Water glasses were available, but there was no water. Duvets and pillows were thin and not comfortable. Because the room was so warm (even though the weather was cold) the windows had to be kept open and the street noise is very loud. 2/10.
Ben
Stayed 1 night in Aug 2021
6/10 Okay
Lea Anita
3 Aug,2021
Liked: Cleanliness, staff & service
Lea Anita
Stayed 12 nights in Jul 2021
Response from Hotel Expo Frankfurt City Centre Team on 27 Sept,2021
Hello Lea,
thanks for your feedback!
Kind regards,
Hotel Expo Frankfurt City Centre Team
Fantastic Location. Room is clean and staff very friendly. The only thing which look strange to me I never saw it before: check in @ 15:00 o'clock, if you arrive early you have to pay 15 Euro to get a room even one hour or one hour and half which is strange.
Verified traveller
Stayed 1 night in Jan 2021
Response from Hotel Expo Frankfurt City Centre on 20 Feb,2021
Dear Guest,
thank you for your great Feedback. We are happy that you liked your stay in our house.
We hope to see you soon again. Until then we wish you all the best and a healthy time.
Kind regards,
Your Hotel Expo Frankfurt City Centre Team
This was the worst hotel I have stayed at for quite some time. So bad that my partner and I left after the first night. My main complaint is regarding cleanliness. We found a used condom in the drawer of the room and blood stains and hair on the sheet so we asked for a different room. The second room also had stains and hair on the sheets. The sheets in this hotel are clearly not washed or changed between occupants. When I asked to speak to a manager, the receptionist informed me that the manager will be at the hotel the following morning. But alas, next morning came and the new receptionist informed me that the manager is out of the country and that I can email a general hotel email regarding my complaints and request for refund for the night that I did not stay at the hotel. I never heard back and was never reimbursed. Cleanliness aside, the room is basic and bare- minimum. The hotel is conveniently situated close to the old town. But, I heard a lot of street noise from the room as it is on a busy street. Someone sprayed pepper spray outside the hotel and the effects could be felt in the lobby. This hotel is an embarrassment.
Verified traveller
Stayed 2 nights in Jul 2019
6/10 Okay
Nicholas
18 Aug,2019
Disliked: Staff & service
Room was not up to date, had no air conditioning and all the tv channels were in German.
Nicholas
Stayed 3 nights in Aug 2019
8/10 Good
Osama
14 Jul,2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great except missing air condition, rooms are really hot in summer but location is super perfect
Clean hotel, great location. No a/c, though so we kept the window partially open, and nighttime sounds and traffic were kinda loud, Otherwise, I’d still rate it good.
Bad service; When I told the first reception I cannot connect wifi in my room. He (the young guy) just said this is my phone problem. Then I asked the same question to the second reception (the old man). This time he told us it maybe the router issue. But I am very shocked that he did not come up to our floor to restart the router. Instead he asked us to restart the router on our floor. What a bad service!!
Also, the room is quite smelly. Looks like we were staying in the toilet. I strongly request travellers please dont consider this hotel
The hotel is in a great location, however, it's extremely outdated and dirty. The carpets in our room were filthy. Stains everywhere. Bathroom smelled of mold. The lobby is tiny and creepy.
Nothing good to say about this hotel, except its location.
This is a no frills hotel. It’s simple, clean and comfortable. The location can’t be beat. The rooms vary in size and space of room and bathroom. I always opt for this hotel if it’s available and within my budget. It’s basic and the service has got better over the last year and a half.
Location is amazing right next to everything and the Christmas markets are just down the street. However their was a odd stain on my sheet so had to cover it with my towel. Overall the hotel was lovely and was able to turn up the heating in room as it was winter ans outside was snowing
For the price it’s great. Unfortunately I arrived in town early in the morning and check in isn’t available until 3pm. But I was able to leave my bag at the front desk so that good. Over all it was exactly what I needed for 1 night. Close to shopping and dining, near the metro and clean nice sized room for a good price.
Only stayed one night. Checked in late and out early. No problems.
db
Stayed 1 night in Nov 2017
4/10 Poor
adrian
1 Nov,2017
Disliked: Property conditions & facilities
A basic 2* hotel
Expo is a small hotel just off the pedestrianised shopping area in Frankfurt. I stayed there as a late hotel booking for a trade show which meant they were charging an unbelievable €400 for an €80 night room. It has no facilities - no breakfast offered, no bar. Room was a fair size but woodchip wallpaper, a kettle but nothing else needed to make tea coffee (no cup, coffee....), a mini bar that was totally empty. On the plus side the shower room was OK & more modern but sink & toilet were too close.....a basic 2* hotel.
adrian
Stayed 2 nights in Oct 2017
8/10 Good
Verified traveller
14 Oct,2017
Liked: Staff & service
Good location. The room had a strong (old) cigarette smell. Not fancy but it is close to stuff. Reasonably worthwhile considering the price.
Great place to stay if on a budget. Every floor has its own wifi network, so signal was great. Room was clean, bathroom was clean. Bed was comfortable.