Have stayed at this hotel many times and usually happy with room and service. Decided this time to pay extra for the Executive Room… big mistake. Firstly walked in to trundle bed upstanding, hardly any room to put it down, which also obstructed the walkway to bathroom and front door. Ended up taking mattress off base and taking it upstairs to the lounge room. Every air con unit was leaking, with mould around the vent and light fitting, bathroom tiles were loose so when you walk on them water comes squelching through. Kitchen was filthy, old milk stains down the front of the dishwasher. Addressed issues with front desk, and they promised to send maintenance in the morning, no one turned up in the whole 7 days. Mentioned it all again on check out and was promised a phone call from the Manager. 16 days later and I’m still waiting!