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Air conditioning far too excessively cold. Staff at all levels were professional, very helpful , impressive
Reg
Stayed 5 nights in May 2024
8/10 Good
Pamela
Travelled with partner
12 May,2024
Liked: Staff & service, amenities
It has become very dated and hasn't changed much over the last 10 years. Some double glazing would help with all the noise each night when the boys take their toys out around and around the roads, hour after hour. It is really noisy every night with the cars. Some updates and a small scubbing brush in bathroom corners would improve the look. We were there 10 days. We had lots of fresh towel, but not once were the sheets changed, which was a surprise. Location is great and close to needs. The bar on the ground floor that leads to the Oasis has great food and staff. We do recommend be it seriously needs an upgrade.
Great location for a short trip. Plenty of dining options are around the local area.
The buffet breakfast was fantastic with a wide variety of hot and cold options which my 13 year old really enjoyed.
Scott
Stayed 3 nights in Mar 2024
10/10 Excellent
Cas
20 Feb,2024
Professional friendly service
Cas
Stayed 3 nights in Feb 2024
6/10 Okay
Des
Travelled with family
18 Feb,2024
Liked: Cleanliness, staff & service
Good location
The overall condition of the hotel good do with an upgrade
Des
Stayed 1 night in Feb 2024
6/10 Okay
Iriene
Travelled with partner
17 Feb,2024
Liked: Staff & service
Rooms need to be updated n one of the lights were flicking and it was annoying
the hotel met my expectations as advertised in terms of cleanliness etc.. I didn't really utilise the facilities of dining, bar or swimming with Oasis and Pacific Fair close by but found guest laundry most useful. I found the staff most helpful when I did have a few questions.
Good size room, extremely helpful front desk staff and concierge. Great location for beach/ restaurants. Easy travel links for taxis and trams. Good breakfast buffet.
Would stay again and recommend!
Property is in good location, but rooms old, staff hopeless apart from doorman, lifts didn't work, got charged $100 a day for mini bar, really?
wont stay there again.
tony
Stayed 10 nights in Jan 2024
6/10 Okay
Rick
Business traveller, Travelled with group
14 Jan,2024
Liked: Staff & service
Disliked: Cleanliness
Very convenient to all that Broadbeach offers. Concierge was excellent and very helpful.
Daily room cleaning was pretty average
WiFi didn't work even as a member of Accor
Rick
Stayed 4 nights in Jan 2024
2/10 Terrible
Ramesh John
12 Jan,2024
Ramesh John
Stayed 7 nights in Jan 2024
8/10 Good
Verified traveller
9 Jan,2024
Liked: Cleanliness, room comfort
Verified traveller
Stayed 3 nights in Jan 2024
10/10 Excellent
Briar
7 Jan,2024
Briar
Stayed 2 nights in Dec 2023
2/10 Terrible
Shallu
3 Jan,2024
Shallu
Stayed 5 nights in Dec 2023
6/10 Okay
Jacqui
Travelled with family
3 Jan,2024
Liked: Staff & service
Disliked: Amenities
My husbands words were “worst 5 star hotel I have ever stayed in!”. Staff were lovely and helpful, rooms were dated but comfortable. Pool dated and dirty (clumps of hair and food scraps floating around), no free wifi or streaming on TV, no mini bar or access to water fountain to refill own water bottles. Pretty disappointed.
Location is great hotel needs upgrades out of 4 lifts only one worked for 3 days.on common areas it was very very cold.rooms smelled on dampness.room
Furniture outdated .Carpark boom gate closed on my car.
its well situated in the heart of Broadbeach. its also walking distance and close to shops and restaurants and of course the beach. i will be staying there next time we go to Broadbeach.
Well this little getaway was planned for a long time but then I went and injured my ankle badly and could not actually leave my bed to enjoy the trip with my friend. HOWEVER Katerina on reception was so lovely and kind and helped change the booking details (as it was already paid for in advance) and my daughter and my friend were able to enjoy the visit. Thanks for being so helpful Sofitel. They had a wonderful time at GROUNDWATER festival instead of me.
It was such a great place to stay in Broadbeach so close to everything I was happy and highly recommend to anyone gong to Broadbeach to stay at Sofitel. So many good restaurants and close to the beach.
We thought we’d try to stay the Sofitel for a change. We usually stay at crowne plaza so we are use to shaving mirror in the bathroom, and night lights under the bathroom sink, softer mattress. The mattress was extremely hard I had sore back for 3 days. The pool was not heated which is a big shame and my fault I should’ve checked that before booking so we won’t stay at Sofitel again unfortunately the only positive thing was it was close to restaurants and beach but there are lots of other hotels near by so we’ll go to them next time. I think we’ve been spoilt staying at higher class of hotels.
The location was great. Close to eating places and the light rail station.
Glenis
Stayed 5 nights in Oct 2023
6/10 Okay
Kevin
Business traveller, Travelled with family
3 Oct,2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overnight stay
We were lucky as the room was ready when we arrived and checked in early.
Room and Hotel is outdated.
Feels like back in the late 80s early 90s
Really don't feel like it match the quality or other sofitel overseas.
Breakfast in the morning was nice. Better then the others in the Boardbeach area.
We really enjoyed our time at the Sofitel. Breakfast was lovely. Pool and pool bar service very good. Friendly and helpful staff. Fantastic location close to restaurants and beach.