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Reviews of Jacy'z Hotel & Resort

5 out of 5
Jacy'z Hotel & Resort
Drakegatan 10, Gothenburg, Västra Götaland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 493 out of 647 reviews" "
Rating 8 - Good. 100 out of 647 reviews" "
Rating 6 - Okay. 28 out of 647 reviews" "
Rating 4 - Poor. 10 out of 647 reviews" "
Rating 2 - Terrible. 16 out of 647 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cara-Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Clara, Reception Jacy'z on 14 May,2024
Hej!Tack för att du tog dig tiden att ge oss ett omdöme, glad att höra att du hade en härlig vistelse. Vi ses snart igen!

8/10 Good

Kerry

Stayed 3 nights in Apr 2024
Response from Clara, Reception Jacy'z on 14 May,2024
Hej Kerry!Tack för att du tog dig tiden att ge oss ett omdöme, glad att höra att du hade en härlig vistelse. Vi ses snart igen!

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Multitude of things to do. Lovely staff and great atmosphere. Loved the interior and the breakfast. The pool club on a Friday night was absolutely sensational. I would definitely recommend this hotel as it was honestly amazing. It was like a mini resort.
Stayed 2 nights in Apr 2024

2/10 Terrible

saba

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't find anything I liked about this hotel. While the cleanliness was satisfactory, my overall experience was disappointing. The staff seemed unhappy and unhelpful. It was inconvenient not having a phone in my room; every time I needed something, I had to walk to the lobby. Despite being on the 17th floor, the view was not impressive. The breakfast was the worst part of my stay, with poor quality offerings. Overall, this hotel did not live up to its rating

6/10 Okay

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is new and very stylish, no complaints there. What took down the grading, dinner at Gogogaga, we asked for all the vegetarian dishes on the menu... two dished we didn´t get at all (they were forgotten) and two dishes were not adjusted (fish eggs and fish sauce). We were compensated, but I would rather have had a nice dinner... The papaya salad was a joke, grated carrots, bean sprouts and a tiny bit of papaya, toped with some soya sauce. The breakfast was another adventure, being vegetarian and having some food allergies it was not easy because no sign contained allergy information... not even in the special foods section...
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hi there Amanda, Thank you so much for leaving a review and helping us do better next time! So sorry to hear our restaurant GOGOGAGA did not live up to your expectations. Thank you for the feedback regarding the vegetarian options. We hope to have you as our guest again in the future!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Must try pool
Stayed 1 night in Dec 2023
Response from Clara, Reception Jacy'z on 20 Jan,2024
Daniel, Thank you so much for taking your time to give us a review - and I agree, the pools are worth a try!Hops to see you again sometime!

10/10 Excellent

Endless

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Endless!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It's ok.
No irons in rooms, downstairs restaurant had no tables available and the one upstairs an Asian fusion menu with very few veggie options.
Stayed 4 nights in Oct 2023
Response from Clara, Reception Jacy'z on 20 Jan,2024
Hi, Thank you for taking your time to give us your feedback regarding your stay with us, it helps us to become better in the areas that we need to improve! When you visit us next time, there are steamers in all our rooms and if you prefer to use an iron just let the front desk know before or during your stay and we will make sure you have one to use! On our website you can book a table for dinner before your arrive, or you can give us a call or send us an e-mail and we will gladly help you make a reservation! I will give GOGOGAGA, our asian fusion restaurant, the feedback regarding the veggie options. Again, thank you so much for taking your time and let us know where we can do better. Hope to see you here again in the future!

10/10 Excellent

NATHAN

Business traveller
Liked: Property conditions & facilities, room comfort
Amazing hotel and cannot fault it. A must stay for anyone in Gothenburg
Stayed 1 night in Oct 2023
Response from Clara, Reception Jacy'z on 18 Oct,2023
Dear Nathan, Thank you so much for your kind words and taking your time to give us a review. We hope to welcome you back to our hotel soon!Kind regards

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of this WORLD!
The most underrated hotel I have ever stayed in. Truly exceptional and the most amazing staff in every single function, cleaners, security, waiting staff, reception, croupier; all very friendly, helpful and welcoming. Food was amazing and the room was fabulous. The ONLY place to stay in Gothenburg!
Stayed 5 nights in Jul 2023
Response from Jeans / Reception on 15 Aug,2023
Hi Jason,Thank you vey much for your valued feedback! It means a lot to us :) We hope to welcome you back at Jacy'z Hotel & Resort again soon.Thank you once again and have a great day!

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Mari on 17 Jul,2023
Hej Adele,Tack för 5 av 5 :)Hoppas vi ses snart igen :)

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Tiny room. Weird upstairs breakfast.
Stayed 1 night in Jul 2023
Response from Sanja, reception on 16 Jul,2023
Hello,thank you for taking time and leaving a feedback, we appreciate it. We hope to welcome you again, maybe to another room category and to our lobby breakfast. Thank you again and welcome again!Kind regards,

10/10 Excellent

Jonathan

Stayed 1 night in Jun 2023
Response from Sanja, reception on 12 Jul,2023
Hej, vad roligt att du trivdes hos oss på Jacyz hotel and resort. Vi ser fram emot att välkomna dig igen!Med vänlig hälsning,

8/10 Good

Per

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please consider changing the lifts system that creates long waiting times for not understandable reasons.
Stayed 1 night in Jan 2023
Response from Micael on 7 Mar,2023
Thanks Per Our liftsystem is one of the best on the market with AI, so sorry that your experience was not what you imagined.But I am glad that the rest of your visit was to your satisfaction and that you recommend us to your friends.

10/10 Excellent

Josefin

Stayed 1 night in Dec 2022
Response from Micael on 7 Mar,2023
Hej Josefin, Tack för ditt fina betyg, härligt och glädjande att du vill rekommendera Jacyz Hotel & Resort till dina vänner. Vi hoppas du kommer tillbaka snart för fler upplevelser tillsammans med oss.

10/10 Excellent

Peter

Stayed 1 night in Nov 2022
Response from Micael on 7 Mar,2023
Hej Peter, Tack för ditt fina betyg, härligt och glädjande att du vill rekommendera Jacyz Hotel & Resort till dina vänner. Vi hoppas du kommer tillbaka snart för fler upplevelser tillsammans med oss.

10/10 Excellent

Ruth

Stayed 1 night in Nov 2022
Response from Micael on 7 Mar,2023
Hej Ruth,Tack för ditt fina betyg, härligt och glädjande att du vill rekommendera Jacyz Hotel & Resort till dina vänner. Vi hoppas du kommer tillbaka snart för fler upplevelser tillsammans med oss.

10/10 Excellent

Trond

Liked: Cleanliness, staff & service, property conditions & facilities
Trendy modern hotel with nice spa department
Stayed 2 nights in May 2024
Response from Clara, Reception Jacy'z on 16 May,2024
Hej Trond!Tack snälla för att du tog dig tiden att ge oss ett omdöme, vi blir så glada av att ni verkar haft en härlig vistelse hos oss. Varmt välkomna tillbaka!

10/10 Excellent

Timo

Liked: Cleanliness, staff & service, property conditions & facilities
Bra
Stayed 1 night in Mar 2024
Response from Clara on 14 May,2024
Hej!Tack för att du tog dig tiden att ge oss ett omdöme, glad att höra att du hade en härlig vistelse. Vi ses snart igen!

10/10 Excellent

Joakim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

sahar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Jeanette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mysigt ställe, annorlunda med incheckning i "bar"..
Stayed 2 nights in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Jeanette!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Mats

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bekvämlighet och service utöver det vanliga. Här blir man inte bara välkomnad, utan man blir omhändertagen. Utan att det därmed blir överdrivet.
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Mats!Vad härligt att du känner att du blev omhändertagen och bemött med bra service, då har vi lyckats!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Anna!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Rickard

Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Rickard!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Erik!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Ingela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbra!
Ytterst trevlig personal. Fick en rundvandring samt fin service i baren! Mycket trevligt boende. Den enda nackdelen är att det en bit från centrala stan.
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Ingela!Vad härligt med en rundvandring, lätt att man missar något annars i vårt stora hus!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

8/10 Good

Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Hugo!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

8/10 Good

Charlotte

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Charlotte!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Koram

Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Koram!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Daniel!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt bemötande av personal. Smakfull inredning med lyxig känsla.
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Henrik!Vad härligt att höra att vi levde upp till dina förväntningar, både gällande service och inredning!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Jonathan!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Johnny!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Love love It Recommended 10/10
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hi there Jasmine, Happy to hear you were satisfied with your stay with us, you are welcome back anytime!

8/10 Good

Felicia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Felicia!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Staffan

Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Staffan!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Mia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Mia!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Mikael

Stayed 2 nights in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Mikael!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Stefan!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Tobias!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Sargon

Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Sargon!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Diana Yaritza

Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Diana!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

8/10 Good

Jenny

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Jenny!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Marie

Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Marie!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Maria!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej Molly!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Clara, Reception Jacy'z on 12 Mar,2024
Hej!Tack för att du tog dig tiden att ge oss en recension, hoppas du hade en fin vistelse och att vi ses snart igen!