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Reviews of El Tovar - Inside the Park

2.5 out of 5
El Tovar - Inside the Park
Grand Canyon Village, Grand Canyon, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is continently located in the Grand Canyon village. However these is no dedicated parking, even though parking is close it fills up quickly. This is a shame as they could easily make of dedicated as there is plenty of parking for other visitors who don’t have luggage. The room was great and very comfortable The staff could have been more helpful and available. Upon arrival a man at the desk asked if they could help and we said we’d like to check in but he then said he couldn’t help as was doing something time sensitive. When checking out there was no one at reception and no clear instructions as to whether to wait or leave our key cards on the counter
Stayed 1 night in May 2024
Response from Gabe on 16 May,2024
Thanks for your feedback! Looking forward to having you in the future again.

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular view of Grand Canyon on the rim in the park. Historic hotel.
Stayed 3 nights in Apr 2024
Response from Danielle on 13 May,2024
We're so glad you enjoyed the view! If you have a moment, please let us know what we can do to make your visit better next time. Thank you and we hope to see you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay for a Grand Canyon trip. No need to drive in and wait in line. You just wake up and walk outside. Also fun to go look at the stars over the canyon at night.
Stayed 1 night in May 2024
Response from Gabe on 10 May,2024
Thanks for your feedback! Looking forward to having you again in the future.

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for hiking and exploring the canyon. Great to come back and enjoy the restaurant and comfortable lodge. Highly recommend staying here. Lots of history.
Stayed 2 nights in Apr 2024
Response from Gabe on 9 May,2024
Thanks for your feedback.. looking forward to having you again in the future!

8/10 Good

Lina

Travelled with partner
Liked: Staff & service
Directly on the gran canyon El Tovar restaurant diner was very delicious No private parking for hotel guests Expensive rates
Stayed 1 night in Apr 2024
Response from Gabe on 30 Apr,2024
Thanks for your feedback! We look forward to seeing you again in the future.

10/10 Excellent

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gabe on 30 Apr,2024
Thanks for your feedback! We look forward to seeing you again in the future.

10/10 Excellent

Kanti

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Danielle on 27 Apr,2024
Thank you so much for taking the time to leave a review. We're so glad you enjoyed your visit! Please come see us again!

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
We couldn't get a parking spot after we checked in. For the amout the tiny room cost id expect parking near by.
Stayed 1 night in Apr 2024
Response from Gabe on 25 Apr,2024
Thanks for the feedback. I would really like to hear more about your experience please contact me directly at your earliest convenience.

8/10 Good

William

Liked: Property conditions & facilities
History
Stayed 2 nights in Apr 2024
Response from Gabe on 9 Apr,2024
Thanks for your feedback! Glad you enjoyed your stay.

6/10 Okay

Tammy

Stayed 1 night in Mar 2024
Response from Gabe on 25 Mar,2024
Thanks for your feedback. Please contact us about your experience.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the historic feel and views from restaurant. Beautiful spot!!
Stayed 2 nights in Mar 2024
Response from Gabe on 25 Mar,2024
Thanks for your feedback. Glad you enjoyed your stay with us!

6/10 Okay

Arlene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No parking area for guests whose is paying $$$ per night. Staff not very informative and not friendly.
Stayed 1 night in Mar 2024
Response from Gabe on 19 Mar,2024
Thanks for your feedback, please contact us in regard to your stay.

8/10 Good

Sergei

Stayed 1 night in Mar 2024
Response from Gabe on 21 Mar,2024
Thanks for your feedback, we're happy you enjoyed your stay and hope to see you again!

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel on the South Rim of the Grand Canyon
Stayed 1 night in Mar 2024
Response from Danielle on 17 Mar,2024
Thank you for sharing your experience. We're so glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danielle on 17 Mar,2024
We're so glad you enjoyed your stay and hope to see you again!

8/10 Good

Bernard

Stayed 1 night in Mar 2024
Response from Gabe on 5 Apr,2024
Thanks for your feedback! Glad you enjoyed your stay.

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. El Tovar was clean and the location could not be beat.
Stayed 2 nights in Mar 2024
Response from Gabe on 11 Mar,2024
Thanks for your feedback, Roger. Glad you liked it and we can't wait to see you again!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Heat/AC unit sounded like a jet taking off every 5 Minutes when it turned on….didnt sleep at all!’
Stayed 1 night in Mar 2024
Response from Gabe on 6 Mar,2024
Thanks for your feedback, please contact us directly in reference to your stay.

8/10 Good

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best views of the canyon.
Stayed 3 nights in Feb 2024
Response from Gabe on 28 Feb,2024
Thanks for your feedback! Looking forward to having you again.

10/10 Excellent

Jennifer, Moseley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, staff were so friendly, amazing views, great food at the restaurant. Wonderful stay!
Stayed 1 night in Feb 2024
Response from Gabe on 26 Feb,2024
Thanks for the feedback. We look forward to having you again!

8/10 Good

Michael

Response from Gabe on 25 Feb,2024
Thanks for the feedback, looking forward to having you again!

6/10 Okay

Deborah

Travelled with partner
Liked: Amenities, property conditions & facilities
This hotel is right on the rim of the Grand Canyon, so you have spectacular views if you just step out the back door. The dining room was excellent, but we only were able to have breakfast there, because it was all booked up for dinner. We booked the hotel only maybe a month in advance, so the only room available was a "standard room" with a queen bed. The room was quite small. Also, the hotel has apparently subscribed to the post-pandemic idea that daily housekeeping is not necessary. (I was told later that I could've asked for this, but I wasn't told that when we checked in.) We were there for three nights. When I went to the front desk after two nights and asked if there would be any housekeeping, I was informed it was "every three days". We could of course get extra towels, and they were brought promptly, but the result of this kind of housekeeping schedule is dirty glasses and towels around your (small) room. Si my overall impression was - great location, but the room - meh.
Stayed 3 nights in Feb 2024
Response from Gabe on 20 Feb,2024
Thank you for your feedback. We'd like to hear more about your experience, please contact us.

6/10 Okay

Carol

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Gabe on 19 Feb,2024
Thanks for your feedback! Please contact us in regards to your stay.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get the glimpse of what it was like in the 1900’s. The Fred Harvey story rings true. Basic amenities, but very upscale and yes, there is WiFi. 10 out of 10. The staff was amazing, the building is living history
Stayed 4 nights in Feb 2024
Response from Gabe on 18 Feb,2024
Thanks for your feedback! Looking forward to having you in the future.

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn’t care for the size of the bed, for two people a double bed, kind of small. Also the room was small, but that was okay. Checking in, they said they’d call when the room was ready, but no one did. The bar had people wait outside and no one came to tell you they had a spot. It was odd.
Stayed 1 night in Feb 2024
Response from Gabe on 18 Feb,2024
Thanks for your feedback. Please contact us in regards to your stay.

10/10 Excellent

Bradley, Carmel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Canyon is steps from the front door! You cannot get a better view at a hotel.
Stayed 1 night in Feb 2024
Response from Gabe on 14 Feb,2024
Thanks for your feedback! Look forward to seeing you again.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay inside the park, and views of the Grand Canyon were breathtaking. The only negative was dinner in the main restaurant. The service was ok, but the food really wasn't that good for the price. We ordered both of our steaks medium rare but they came out nearly raw. The broccolini was also tough and really undercooked.
Stayed 2 nights in Feb 2024
Response from Gabe on 14 Feb,2024
Thanks for your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic and classy
Stayed 1 night in Feb 2024
Response from Gabe on 12 Feb,2024
Thanks for the feedback! Look forward to having you again.

4/10 Poor

Matthew

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Gabe on 12 Feb,2024
Thanks for the feedback! Please message me so I can get some more details about your experience.

10/10 Excellent

Michele

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The history of the property and location in the park is fabulous
Stayed 1 night in Feb 2024
Response from Gabe on 11 Feb,2024
Thanks for your feedback! Looking forward to having you again.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Gabe on 21 Mar,2024
Thanks for your feedback, we're happy you enjoyed your stay and hope to see you again!

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Gabe on 11 Feb,2024
Thanks for your feedback! Looking forward to having you again.

10/10 Excellent

Harvinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dinning food quality and options were excellent
Stayed 3 nights in Feb 2024
Response from Gabe on 8 Feb,2024
Thanks for your feedback! Glad you enjoyed your stay and looking forward to seeing you again!

8/10 Good

Victoria

Stayed 1 night in Feb 2024
Response from Gabe on 21 Mar,2024
Thanks for your feedback, we're happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Karen

Stayed 2 nights in Feb 2024
Response from Gabe on 21 Mar,2024
Thanks for your feedback, we're happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Gabe on 21 Mar,2024
Thanks for your feedback, we're happy you enjoyed your stay and hope to see you again!

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yet another trip of a lifetime
This was either a first or second time to the south rim but we had never stayed in El Tovar. How lucky we were this time to be able to stay there for three nights. Initially the room we had was not conducive to being disabled, but Gabe from the front desk moved us for the second and third night to an ADA magnificent room. On the first floor right near the exit. A walk-in shower. Just what we needed to make this a perfect trip. Of course, the Grand Canyon itself is beyond compare. We are hoping to be able to get back there. We had three dinners which were wonderful. The breakfasts were great also, as was the lounge next to the dining room.
Stayed 3 nights in Feb 2024
Response from Gabe on 7 Feb,2024
Thank you so much for your feedback! Glad you both enjoyed your stay, hope to see you again!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice with a comfortable bed, bathrooms cramped (due to the age of the hotel). Restaurant food was very good, and very expensive. But all this pales to the location and having the Grand Canyon right outside your door to explore at all hours. Stars were incredible on a clear night! Would do this again!
Stayed 2 nights in Jan 2024
Response from Gabe on 7 Feb,2024
Thank you so much for your feedback! We hope to see you again.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent historical hotel that made the Grand Canyon experience even more exceptional.
Stayed 2 nights in Feb 2024
Response from Gabe on 7 Feb,2024
Glad you enjoyed your stay! We hope to see you again.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning place to stay & dine plus mere feet from rim of canyon. Sadly it snowed & was foggy or we would have had canyon view from room & dining room. Room was cozy but everything we needed. Excellent staff in lounge & restaurant. Loved learning the history too! Also a perfect central location to enjoy trails in both directions.
Stayed 1 night in Feb 2024
Response from Gabe on 7 Feb,2024
Thanks for your feedback! Awesome to hear you guys enjoyed your stay. Hope to see you again!

10/10 Excellent

pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the history, nostalgia and location. The best!
Stayed 1 night in Feb 2024
Response from Gabe on 7 Feb,2024
Thanks for your feedback and glad you enjoyed your stay. We look forward to seeing you again!

8/10 Good

Lisa, Mililani

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a bucket-list stay for me and it did not disappoint for the convenience of the location in the park right next to the canyon. The room is a bit dated, otherwise well worth the stay.
Stayed 2 nights in Jan 2024
Response from Gabe on 7 Feb,2024
Thanks for your feedback and glad you enjoyed your stay. We look forward to seeing you again!

4/10 Poor

Noel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the historic hotel architecture. Rooms are dated with very uncomfortable beds. Xanterra staff are hit and miss; some gave great service and others couldn't care less
Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb,2024
Thank you for your feedback and if you wouldn't mind I would like to hear more about your experience, please contact us. Thank you.

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic property and location.
Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb,2024
Thanks for your feedback and glad you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want see the Grand Canyon. Beautiful view within steps of the historic hotel.
Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb,2024
Thanks for your feedback and glad you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

peter

Travelled with family
Wonderful People, Wonderful Accomodations
Stayed 2 nights in Jan 2024
Response from Gabe on 7 Feb,2024
Thanks for your feedback and glad you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Firas

Stayed 1 night in Jan 2024
Response from Gabe on 7 Feb,2024
Thanks for your feedback and glad you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but it's charm and few hotels anywhere have the view!!!
Stayed 2 nights in Jan 2024
Response from Gabe on 7 Feb,2024
Thanks for your feedback and glad you enjoyed your stay. We look forward to seeing you again!

6/10 Okay

Adrienne

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Gabe on 17 Mar,2024
Thanks for the feedback, please contact me in regards to your stay.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely stay here, it is so worth the price being right on the rim. Great hotel, staff and amenities. Room was perfect. You will regret not staying there once you arrive if you choose not to stay. Splurge!!
Response from Danielle on 17 Mar,2024
Thank you so much for your kind words. It's great to hear that you enjoyed your visit and we hope to see you again!