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Reviews of Grace Hotel, Auberge Resorts Collection

5 out of 5
Grace Hotel, Auberge Resorts Collection
Imerovigli, Santorini, Santorini Island

Reviews

9.6

Exceptional

Rating 10 - Excellent. 81 out of 93 reviews" "
Rating 8 - Good. 7 out of 93 reviews" "
Rating 6 - Okay. 2 out of 93 reviews" "
Rating 4 - Poor. 2 out of 93 reviews" "
Rating 2 - Terrible. 1 out of 93 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its your Santarini dream come true. Just the most beautiful hotel in the most beautiful place with an amazing staff.
Stayed 3 nights in May 2024

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel with amazing staff! Very much enjoyed everything from accommodations to food!
Stayed 4 nights in Oct 2023
Response from The Grace Team on 15 Oct,2023
Dear Igor,We are delighted to hear that you have enjoyed your stay at our hotel and we thank you very much for the review. We look forward to welcoming you again in the near future.

10/10 Excellent

William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grace Hotel is a top class resort at Santorini. Exclusive VIP experience in a new property. Hotel is at a Great location so you really do not have to go outside for Sunset views. Great staff and very helpful.
Stayed 2 nights in Oct 2023
Response from The Grace Team on 14 Oct,2023
Dear William,Thank you very much for taking the time to write this review and your wonderful comments about the hotel and the team.We look forward to receiving you again at Grace

10/10 Excellent

Guenter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You haven't experienced Santorini or the best Hotel until you have stayed here. You will know what I mean when you check out- Will be back soon-
Stayed 1 night in Aug 2023
Response from The Grace Team on 2 Sept,2023
We are beyond thrilled to know that we were part of a wonderful stay experience in Santorini and thank you for taking the time to review our property. We will be honored to welcome you again.

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
View was great, room was lovely. Staff was friendly. Spa was terrible. There’s actually no spa. Massage was subpar for the price of what a luxury spa would charge. The massage was done in a yoga room on portable massage beds with towels that were not even soft. The restaurant dinner pre fixed was very mediocre for the cost
Stayed 3 nights in Aug 2023
Response from The Grace Team on 25 Aug,2023
Dear Anna,Thank you for taking the time to write this review and we are truly sorry that we fell short on your expectations, however we have not ever mentioned that there is a spa at the hotel. Our team makes every effort to create a memorable stay for our guests by offering personalised services given the limitation of a property built on the caldera cliffs.We have taken into consideration all your comments and look forward to welcoming you again

10/10 Excellent

Bishoy

Stayed 3 nights in Jul 2023
Response from The Grace Team on 25 Aug,2023
Thank you very much for taking the time to rate your stay at our property

10/10 Excellent

paulina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, food, staff!
Stayed 4 nights in Jul 2023
Response from The Grace Team on 19 Jul,2023
Thank you very much for your wonderful review and comments Hoping to welcome you again in the near future

10/10 Excellent

Eric, Vienna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic stay. A truly fantastic staff.
Stayed 4 nights in Jun 2023
Response from The Grace Team on 19 Jun,2023
Thank you for taking the time to write a review on our property and we are beyond delighted to know that you have enjoyed your stay. Hoping to welcome you again in the future.

10/10 Excellent

Aarif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Getaway
Perfect anniversary get away without kids ! View from hotel is stunning, can't say a bad word about anything ! No kids in sight .. perfect !
Stayed 7 nights in Oct 2022
Response from The Grace Team on 30 Oct,2022
Thank you for your kind words and for taking the time to write a review. We look forward to welcoming you again at our hotel in a future anniversary celebration.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from The Grace Team on 22 Oct,2022
Thank you for taking the time to rate our hotel and it was a great pleasure to have you staying with us. We look forward to welcoming you again soon.

4/10 Poor

Krishna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022
Response from The Grace Team on 30 Oct,2022
Dear Krishna, Thank you for taking the time to rate us and we are sorry that we fell short on your expectations. If you feel that any further feedback could be shared with us, as we aim to provide the highest quality of service, do not hesitate to advise.

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique property. The team really makes the experience.
Stayed 3 nights in Sep 2022
Response from The Grace Team on 22 Oct,2022
Thank you for taking the time to write a review and we truly appreciate your warm comment about our team who is committed to the genuine Greek hospitality. We look forward to welcoming you again soon.

10/10 Excellent

Sascha

Stayed 4 nights in Sep 2022

10/10 Excellent

john

Stayed 3 nights in Sep 2022

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a traveling businessman who enjoys taking my wife to nice destinations for vacation, I have very high standards. I am not easily impressed. Grace Hotel and it's staff are second to none. Customer service is taken to the next level. Constantinos and his team in reception were exceptional in helping us coordinate our activities. Demitrus and the Grace drivers were on time, informative, and super friendly. George and his staff made sure our dining experiences with Chef Lefteris Lazarou were out of this world. Thank you Grace Hotel Staff for making our vacation one of a kind! We will be back! Jason Kessler
Stayed 4 nights in Sep 2022
Response from The Grace Team on 22 Oct,2022
We are immensely touched to know that our team was part of creating a great experience for you and your wife, and we thank you very much for sharing your impressions on this review. Our team expresses their deep gratitude for remembering to mention each and every one personally. It will be our great pleasure to welcome you again at Grace in the near future.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. Thank you.
Stayed 2 nights in Aug 2022
Response from The Grace Team on 22 Oct,2022
Thank you for taking the time to rate our hotel and it is a great pleasure for our team to know that you had an amazing experience during your stay. We look forward to welcoming you again soon.

10/10 Excellent

Lura

Stayed 3 nights in Aug 2022
Response from The Grace Team on 22 Oct,2022
We are thankful to you for taking the time to rate our property and thrilled to know that you had an amazing stay at Grace. We look forward to welcoming you again soon.

10/10 Excellent

Urvi

Stayed 3 nights in Aug 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels we've stayed at. Would stay again in a heartbeat.
Stayed 3 nights in May 2022
Response from The Grace Team on 30 Oct,2022
Dear David, Thank you for your kind comments and for taking the time to write this review. It is a great pleasure to know that you would return to our property and we look forward to welcoming you again soon !

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check-in to check-out I couldn't say enough to describe how amazing our experience was. The staff is friendly, funny and extremely helpful. The views are incredible. Imerovigli is a little more quiet than Fira and we liked it that way. The hotel was immaculately kept. We'd love to be back as soon as possible.
Stayed 3 nights in Apr 2022
Response from The Grace Team on 21 May,2022
Thank you for taking the time to write this review and for your lovely words about our hotel and team. We take pride every time we deliver our promise to our guests in order to make their stay most enjoyable, full of great stories and amazing sunsets !

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay!
The hotel was beautiful and located perfectly in the middle of the caldera. We ended up paying extra for more privacy since the room we were given was near the main flight of stairs but the upgrade was really worth it - it was our honeymoon so once in a lifetime. Special shoutout to the turn down service. They always left an awesome treat and extra bottles of water. Our stay was amazing! Loved it!
Stayed 3 nights in Sep 2021
Response from The Grace Hotel Team on 15 Oct,2021
Thank you for taking the time to review Grace Hotel. We are beyond delighted to read that you have enjoyed your stay in the room that you selected while at the property and that we have successfully delivered our commitment to make your stay the most enjoyable filled with great memories with amazing sunsets! We look forward to welcoming you again in the near future

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pass on this hotel
There was nothing extraordinary to me about the hotel or rooms itself to make the cost worth it. There are hundreds of other hotels on the island and definitely a lot in Oia itself that have better views and is less costly. I’m not sure how they decided their price point but I definitely wouldn’t recommend a stay here when I’m sure there’s other hotels that offer same services for less price. It was also freezing in my room, the temperature would not go up no matter how many times we increased it on the thermostat, but we never brought it up to management because we were only in the room for a little bit. Also our plunge pool was cold so we didn’t even get to use it during our stay which defeats the purpose of why we chose the room to begin with. Overall, find another hotel
Stayed 3 nights in Sep 2021
Response from The Grace Hotel Team on 15 Oct,2021
Thank you for taking the time to review our hotel. We are sorry to hear that we fell short of your expectations and rest assured we are taking into consideration each and every one of your comments. We can only wish that you would have expressed your complaints about the room and jacuzzi temperature during your stay so it would enable us to solve these issues. As you have experienced, the temperature in September can change within the day and certainly these are issues that we can easily resolve fast without our guests having to experience any sort of discomfort. We are very fortunate to have one of the most unique locations in the caldera with the most uninterrupted views. It is undeniable that there are many hotels with caldera views, however we take pride in the quality of our guest services and our genuine hospitality.

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grace Hotel is amazing. I highly recommend this hotel if you are staying in Santorini. The amenities are great and the service is fantastic. The food is truly spectacular.
Stayed 5 nights in Sep 2021
Response from The Grace Hotel Team on 17 Sept,2021
Thank you for taking the time to review Grace Hotel. We are beyond delighted to know that we have successfully delivered our commitment to our guests in order to make their stay most enjoyable. We look forward to welcoming you again in the near future

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievable Hotel
Perhaps the most amazing hotel with unbeatable views that we've ever stayed at. Their attention to detail was impeccable, and every request was fulfilled to their best!
Stayed 3 nights in Sep 2021
Response from The Grace Hotel Team on 17 Sept,2021
Thank you for taking the time to write a review about our Hotel and for your kind words regarding our services. Our team is dedicated to making our guests stay the most memorable one and we take pride every time we deliver our promise with success. We look forward to welcoming you again in the near future

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but overpriced
It is a very nice hotel, but we did not feel that the hefty price tag was worth it. Breakfast is a curious 5 course set menu... annoying that they dont just offer a la carte. The room itself is high end, and we had a small plunge pool. The main spectacle is the pool which has astonishing views.
Stayed 3 nights in Aug 2021
Response from The Grace Hotel Team on 17 Sept,2021
Thank you for taking the time to write a review about our Hotel. We truly value our guests' comments as we strive to become better and give our guests the best possible experience, and we are sorry to hear that you did not enjoy our 5 course champagne breakfast where you have the option to change any dish according to your preference. Lastly we are delighted to know that you have enjoyed our pool area with the most amazing caldera views.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to come back
Great stay! Will definitely return.
Stayed 5 nights in Aug 2021
Response from The Grace Hotel Team on 17 Sept,2021
We are thrilled to know that you have enjoyed your stay and thank you so much for taking the time to write this review. All of us here at Grace are committed to making our guests embrace our genuine hospitality. We look forward to welcoming you again in the near future

10/10 Excellent

Jhonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Mike, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is most likely the best hotel on the island. It beat Oia for views and sunsets, is centrally located and everything is pampered, first class. Also, the food is Michelin quality, so except for touring and shopping, you don’t need to leave the property. A .
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Amazing views, great food and excellent staff who were only too happy to help. A really wonderful place to stay.
Stayed 7 nights in Sep 2019

10/10 Excellent

Sandi, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was absolutely magical!! The staff, the service, the views, the room, the food etc. I cannot say enough good things about my stay!!!! I loved every second of our stay!!
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience overall. Definitely the best hotel in Imerovigli. Breathtaking views from everywhere.
Stayed 3 nights in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
Our time at Grace Hotel Santorini was amazing. We stayed in the honeymoon suite, which was at the bottom edge of the hotel looking towards Skaros rock. The location is perfect overlooking Skaros rock for the sunset and you can see both sides of the Caldera towards Oia and Fira. The infinity pool is beautiful and the grounds are very well kept and clean. The staff was also very friendly and helpful and they helped make our stay perfect by helping us arrange dinner reservations and day activities. Our stay at Grace Hotel was perfect and we couldn’t ask for a better location and service while in Santorini.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Pejman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stairs to heaven
Great service
Stayed 3 nights in Jul 2019

10/10 Excellent

noorollah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Stayed 3 nights in Jul 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical
Amazing
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Phong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Imergovilli is the nicest, posh place to stay on Santorini island (Ohio and Fira don’t compare). With such beauty (fantastic minute to minute changing sun scapes/naturally beautiful landscape and views) comes cold winds -caldera side known for this. The grace is among the many wealthy properties in this side but is clearly the winner on several fronts. 1 service- everything was provided or anticipated. Something that cannot be taught, one has it naturally. This was the case with grace. Ie nightly in room surprise (known in w hotel chain) kept our excitement as did the varying breakfast menu. 2. Hospitality- concierge real-from Mikaelis (inappropriately named in my opinion “mike” to allow ease of name pronunciation ) with kindness, politeness and professionalism to Dimitra our restaurant bookings, and island activities etc were flexibly, and sometimes last minute managed. To Giannis, the mixologist in the lounge (10 years of extensive experience). Let me tell you as a mock tail afficiando he knows his trade. Occasional only minimal lapses in service ie. we were asked three-four times if we needed transportation even though I had mentioned several times that I had my own rental vehicle. 3. Product Quality- the product is worth the money. A. The rooms are beautifully appointed. Although product line should be higher with this price point ie Hermes, Aesop etc. B. The food quality, and offerings are creative and flexible (my wife ordering boiled eggs off of the set dail
Stayed 3 nights in Apr 2019

8/10 Good

Clare, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idyllic, quiet location especially in October. Great food at the restaurant.
Stayed 8 nights in Oct 2018
Response from George Vlachopoulos on 12 Nov,2018
Dear Clare, Thank you very much for your praising comments for out hotel. Looking forward to welcoming you again in the near future. Kind regards, George Vlachopoulos General Manager

10/10 Excellent

Darren, leicestershire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly exceptional boutique hotel
Lived up to our expectations in every way (and they were high!) The views of the Caldera went beyond expectations 5 course Champagne breakfasts were wonderful What can I say .... pretty perfect!
Stayed 7 nights in Sep 2018
Response from George Vlachopoulos on 29 Sept,2018
Dear Darren, Thank you for the great review of our hotel! I am delighted to hear that we “lived up to expectations” and the fact that you have enjoyed our signature breakfast. We are looking forward to welcoming you back to Grace Santorini soon! Kind Regards, George Vlachopoulos General Manager

10/10 Excellent

scott, Ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was outstanding. A great amazing hotel. Due to the nature of the hillside of santorini if you don’t like stairs then request a room at the top of the resort
Stayed 6 nights in Aug 2018
Response from George Vlachopoulos on 29 Sept,2018
Dear Scott, Thank you for taking the time to post your comments for Grace Santorini! We are extremely happy to hear that you had a lovely stay with us and looking forward to welcome you again in the near future. Kind Regards, George Vlachopoulos General Manager

10/10 Excellent

George, Montreal QC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, location, service, and overall unforgettable experience!
Stayed 5 nights in Jul 2018
Response from George Vlachopoulos on 6 Aug,2018
Dear George, Thank you so much for your kind review and for posting such lovely photos. Hope to have the chance to welcome you again in the future. At your disposal, George Vlachopoulos General Manager

10/10 Excellent

John, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the service is exemplary and special. beautiful hotel and view. a very memorable experience that is not to be missed.
Stayed 1 night in May 2018
Response from George Vlachopoulos on 21 Jun,2018
Dear Guest, We really appreciate your positive feedback on our hotel and views and we really hope that you had a unique experience to remember. We do hope to welcome you back to Grace Santorini in the future. Kindest regards, George Vlachopoulos General Manager