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The hotel was not at all as advertised on hotel.com. Do not trust the photos! The hotel was located quite far from the city centre. It was quite run down and old. It is in dire
need of a major renovation. Carpet was moldy. Washroom was not clean. It was definitely not a family friendly hotel. The breakfast was horrible. All in all a total disappointment. It was not up to a 4 stars hotel standards.
The hotel is far from MTR STATION. Although with good areas, the room has a terrible smoking smell. There's no staffs speaking English. Without previous notice, the hotel changed the breakfast from a buffet to a brief menu, without western options.
Verified traveller
Stayed 1 night in Apr 2019
Response from Iris Ng on 3 May,2019
Dear guest, thank you for stay with us at Guangzhou Zhuozun Jinsha Hotel and shared your valuable comments. Your comments had been well received. However, we apologized for the staff English communication issue,terrible smoking issue,breakfast issue. We will conduct the English training course for our staff to improve their English,try our best to improve the breakfast. Once again, thank you for your feedback and wish the incident have not tarnished your overall impression to Guangzhou Zhuozun Jinsha Hotel and look forward to welcome you back in near fut
Dear Anonymous , thank you for stay with us at Guangzhou Zhuozun Jinsha Hotel and share your valuable comments with us. We appreciate your positive comments and look forward to welcome you back in near future.