Indoor pool

Reviews of Swisstouches Guangzhou Hotel Residences

4 out of 5
Swisstouches Guangzhou Hotel Residences
No.9, 7th Street of Helong Road, Baiyun District, Guangzhou, Guangdong

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 71 reviews" "
Rating 8 - Good. 18 out of 71 reviews" "
Rating 6 - Okay. 7 out of 71 reviews" "
Rating 4 - Poor. 3 out of 71 reviews" "
Rating 2 - Terrible. 7 out of 71 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

eng chuan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like property
Stayed 8 nights in Apr 2024
Response from BEN on 21 May,2024
Dear guest, hello! Risley, it is an honor for our store to meet such a nice guest as you, and it is even more of an honor for us to receive your praise. We will make continuous efforts to meet your next stay, do better service, looking forward to your arrival! The hotel has a rich buffet breakfast, in addition to the western restaurant and delicious western food, exquisite afternoon tea, indoor heated swimming pool, gym. The hotel belongs to the Swiss hotel management brand, always adhere to the high quality of Swiss services and facilities. The hotel is a 15-minute drive from Baiyun International Airport, provides 24-hour airport free transfer, only 300 meters from Renhe subway station, nearby the large commercial complex Huatong Li and Huatong Square, rich in food and activities, is the best accommodation for your business and leisure trip in Guangzhou, looking forward to your next return home!

8/10 Good

jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their breakfast. Lots of shopping around this property. Subway is just down the street. Easy to get around using subway.
Stayed 2 nights in Feb 2024

10/10 Excellent

AHMED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
خدمة مميزه وغرف مريحة
فندق جميل وغرف كبيرة بالقرب من المترور
Stayed 3 nights in Dec 2023

6/10 Okay

Fanny

Stayed 1 night in Dec 2023

8/10 Good

Alaa

Stayed 1 night in Dec 2023

10/10 Excellent

Jing, Kogarah Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and friendly staff. Complimentary airport car service. Affordable prices. Clean and contemporary design and decor. Included breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located close by shopping and restaurant areas. In addition, getting to subway is very convenience and not a far walking distance. Getting DiDi to your desired destination is quick. Overall, this hotel is a good place to stay. When I come back to Guangzhou in the future, I am definitely selecting this hotel again.
Stayed 8 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2023

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room and interior (lobby, gym, pool, and restaurant) were all nice, clean, and attractively designed. The staff's English skills are very limited. I think it's a really good value for the money compared to the big Western hotel chains. The restaurant was good (I had dinner and breakfast there), but again, if English is all you have, then you won't be able to order anything special. Thankfully the buffet is well-stocked with mostly Chinese food. I went for a walk in the area, but its a bit shabby and industrial. It's not in the fancy area of Guangzhou.
Stayed 1 night in Jun 2023

10/10 Excellent

Yanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful room. amazing service. love it!
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Close to Baiyun Airport & hotel provides free shuttle services
Stayed 1 night in Jan 2020

6/10 Okay

Zhaoyang

Liked: Cleanliness, property conditions & facilities
AC off at night
AC was off at night, so the air was stuffy and woke me up. I felt so uncomfortable and sweat in bed even though the air temperature was low due to the weather.
Stayed 1 night in Dec 2019
Response from wu on 21 Dec,2019
Dear guests, thank you for choosingSwisstouches guangzhou hotel and spending your precious time to give comments! We sincerely apologize for the unpleasant experience brought to you by this stay. As for your feedback, I will give you an explanation. Secondly, we will feedback your opinions and Suggestions to relevant departments to improve the air conditioning temperature. Due to the low temperature in guangzhou, the hotel set the best sleeping temperature for the guests. We look forward to seeing you again. Have a nice day!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay. The staff was really helpful and courteous. The room was very, very clean and modern. This is a great hotel at a great price.
Stayed 2 nights in Dec 2019
Response from wu on 9 Dec,2019
Dear guests, thank you for choosing guangzhou swisstouches hotel and for your support and love! The hotel is equipped with indoor heated swimming pool, gym, in addition to rich buffet breakfast, delicious western food, exquisite afternoon tea. Looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very clean and very nice rooms
Stayed 1 night in Nov 2019
Response from wu on 2 Dec,2019
Distinguished guests, thank you for choosing to stay in guangzhou Swisstouches hotel and your recognition and praise for the hotel! The hotel is equipped with indoor swimming pool and gym, which is only 10 minutes from baiyun international airport and 3 minutes from the subway station. In addition to the rich buffet breakfast, delicious western food, delicate afternoon tea, is one of your leisure options. We look forward to seeing you again. Have a nice day!

2/10 Terrible

Sam

Business traveller
Disliked: Cleanliness, staff & service, amenities
Worst service and they off the cooling system after 8pm every day. Cannot sleep at night as it gets really hot. Will never go back again.
Stayed 1 night in Nov 2019
Response from wu on 28 Nov,2019
Dear guests, thank you for choosing to stay in Guangzhou Sisstouches hotel and spending your precious time to give comments! I sincerely apologize for the unpleasant experience. The hotel management attaches great importance to your feedback, and relevant departments have strengthened and improved. Since the hotel's air conditioning is centrally controlled, the temperature is automatically adjusted from 2 a.m. to 4 a.m. Look forward to your next visit. Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from wu on 24 Nov,2019
Dear guests, thank you for choosing to stay at Swisstouches hotel and your recognition and support for the hotel. The hotel provides free airport shuttle bus service for every guest 24 hours, the hotel is close to people and business district, food, leisure activities are very rich, in addition to the hotel also has a rich buffet breakfast, exquisite western food and characteristic afternoon tea. The hotel is equipped with indoor swimming pool and gym with constant temperature. It is the best choice for your traveling and business trip. We look forward to seeing you again and wish you a happy life

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from wu on 19 Nov,2019
Dear guests, thank you for staying at sui and risley hotel. The hotel is only 15 minutes drive from the airport and 3 minutes walk from renhe subway station. The hotel provides free 24-hour airport shuttle bus, equipped with indoor heated swimming pool and gym. Look forward to your next visit, wish you a happy life!

8/10 Good

David, Toronto

Liked: Cleanliness, staff & service, amenities
The room is clean and well furnished, and the location is good.
Stayed 2 nights in Nov 2019
Response from wu on 19 Nov,2019
Dear guests, thank you for staying at sui and risley hotel. The hotel is only 15 minutes drive from the airport and 3 minutes walk from renhe subway station. The hotel provides free 24-hour airport shuttle bus, equipped with indoor heated swimming pool and gym. Look forward to your next visit, wish you a happy life!

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019
Response from WU on 10 Nov,2019
Dear guests, thank you for choosing surrey and risley hotel during your visit.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from WU on 10 Nov,2019
Dear guests, thank you for choosing surrey and risley hotel during your visit.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Tini Tong on 31 Oct,2019
Dear Valued Guest: We are so happy that you have chosen Swisstouches Hotel Residences to be your home in Guangzhou. We are so happy that you appreciate a lot our services.We have never stopped improving the quality of our services.We offer free shuttle bus service and the guests can enjoy our indoor swimming pool,gym and sauna. Thank you so much for your staying with us and wish you everything goes Well!

8/10 Good

SW, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 1st time to Guangzhou very new to the city. I didn't know this hotel is nearby to the airport. However, I have no complain although the distance travel to Tian He was a distance away. Glad my friend oriented me around. The hotel looks old but the room was remarkable; spacious, very clean & cozy comes with a kitchen. The bed was huge + 4 pillows. The breakfast was acceptable coz am not a foodie person or choosy. As long it can fill up my Tommy, anything to go are OK. Concierge can converse in English & Staff are friendly and helpful. Amenities are accessible by foot. Strongly recommended for those who intend to stay only for Transit/short stay.
Stayed 3 nights in Sep 2019
Response from Tini Tong on 9 Oct,2019
Dear Valued Guest, We are so glad that you have chosen Swisstouches Hotel Residences to be your home in Guangzhou. Our hotel is located near the airport and it just takes 15 minutes from the hotel to the airport. The hotel is strategically located only a half hour drive from Guangzhou Rongchuang Wenlv City and Baiyun Mountain Scenic Area and it is surrounded by various specialty snacks, supermarkets, ktv and others places. It's very conveniente for customers' business and leisure travel :) We hope to see you in the near future and we will never stop improving. Wish you everything goes well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, bed was comfortable, staff were friendly, very helpful.
Stayed 1 night in Sep 2019
Response from Tini Tong on 17 Sept,2019
Dear Valued Guest, We are so glad that you have chosen Swisstouches Hotel to be your home in Guangzhou. Thanks for your high recognition for our receptionists ,which will help us a lot to continue improving ourselves. We look forward to your next coming to our hotel in the near future and continue to provide us with valuable suggestions.Wish you everything goes well.

8/10 Good

MIGUEL, Monterrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very helpful and fast, we Gad no trouble at all, I will definitely stay again
Stayed 1 night in Jul 2019
Response from Tini Tong on 10 Aug,2019
Dear valued guest, thanks for choosing Swisstouches Hotel and your high recognition. It is our honor to have served and helped you.Sincerely we looking forward to your next stay and you can enjoy our best service. Wish you everything goes well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Tini Tong on 14 Jul,2019
Dear Valued Guest, We are so glad that you have chosen Swisstouches Hotel Residences to be your home in Guangzhou. Thanks for your evaluation and we will never stop progressing. We look forward to your next stay with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kevin on Walkabout
Easy access via metro station Renhe, 3 stops from airport 2 Short walk - exit C west around 500 metres, 10mins High standard and very good service, Breakfast available and would recommend, Low level accommodation, 2 storey, Reception below road level B1 A little difficult to find if you are unaware, Local area, not so busy with plenty of small retail stores Local restaurants, very Chinese, food quality good and affordable, Being in suburban area, little English spoken, Makes life more adventurous, Yes, I shall return,
Stayed 2 nights in Apr 2019
Response from Tini Tong on 9 Oct,2019
Dear Valued Guest, We are so glad that you have chosen Swisstouches Hotel Residences to be your home in Guangzhou. Our hotel is located near the airport and it just takes 15 minutes from the hotel to the airport. The hotel is strategically located only a half hour drive from Guangzhou Rongchuang Wenlv City and Baiyun Mountain Scenic Area and it is surrounded by various specialty snacks, supermarkets, ktv and others places. It's very conveniente for customers' business and leisure travel :) We hope to see you in the near future and we will never stop improving. Wish you everything goes well.

8/10 Good

LilPiy, UK/Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pretty new hotel, rooms deco etc comfortable, had a indoor pool, not far from the metro station, free shuttle to airport, staff service good.
Stayed 1 night in Apr 2019
Response from Tini Tong on 9 Oct,2019
Dear Valued Guest: We are so happy that you have chosen Swisstouches Hotel Residences to be your home in Guangzhou.We are so happy that you appreciate a lot our services.We have never stopped improving the quality of our services.Thank you so much for your staying with us and wish you everything goes Well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated all the nice "touches", the very lush towels, the extremely white and comfortable bedding, just very nice detail after detail. The shower was heaven itself on a cold day, as the shower spout was of a design I hadn't seen before which sent a deliciously comfortable flow of water over you, and there was a nice seat in the shower. I considered just sitting there under the warm water to sleep! It was set down in a rather dismal setting, rather dark in the parking lot in front of the hotel. The reception was helpful.
Stayed 1 night in Feb 2019
Response from Marcom Manager on 9 Oct,2019
Dear Valued Guest, We are so glad that you have chosen Swisstouches Hotel to be your home in Guangzhou. Thanks for taking time to giving us feedbacks ,which help us a lot to improve ourselves. Our hotel is located near the airport just 15 minutes by car .It is very convenient for bussiness travellers and transit. Around the hotel there are many restaurants and markets too. Sincerely we want to see you in the near future and give us a chance to better serve you. Wish you everything goes well.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
It was a very short stay at a comfortable hotel
Stayed 2 nights in Jan 2019
Response from Tini Tong on 9 Oct,2019
Dear Valued Guest: We are so happy that you have chosen Swisstouches Hotel Residences to be your home in Guangzhou.We are so happy that you appreciate a lot our services.We have never stopped improving the quality of our services.Thank you so much for your staying with us and wish you everything goes Well!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay for a day of stopover in Guangzhou from Australia to Europe. An oasis away from the airport but close by to do a stopover. Food was great too!!
Stayed 1 night in Jan 2019
Response from Marcom Manager on 18 Jan,2019
Dear guests, Thank you for your good comments on our recent stay in our hotel. I hope that you can continue to support us. We will continue to work hard to bring you a better quality experience. I hope to meet you again soon, I wish you have a good trip. Happy life.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Marcom Manager on 28 Dec,2018
Dear guest, Thank you for making Swisstouches Guangzhou hotel residence your home. Very happy to recieved your message. Your recognition is our greatest motivation. Looking forward to your next arrival. Wish you have a happy life .

10/10 Excellent

Aimee

The hotel was fantastic. We arrived early and were able to check in. We were exhausted from our trip and the staff allowed us to eat at the buffet breakfast whilst they arranged our room. The room was spacious and very clean with fantastic amenities. When leaving the hotel the free shuttle to the airport was late so the front desk arranged a free ride to the airport so we wouldn’t be late for our flight. Fantastic !
Stayed 1 night in Nov 2018
Response from Marcom Manager on 27 Dec,2018
Dear guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us at Swisstouches Guangzhou Hotel Residences. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised by the quality of this hotel. I needed one night near Guangzhou Baiyun Airport to catch a flight the next morning and this modern, stylishly designed hotel fit the bill. Reception staff and manager were courteous and welcoming. The special Swiss beverage (mix of juices and spices) offered on check in was a tasty treat. The Googlemap location for the hotel was incorrect - placed it in downtown Guangzhou when it is really near the airport. Luckily the taxi driver's GPS was accurate. While easily visible from the road, we had difficulty finding the entrance. The first driveway led us into a circuitous underground garage which exited onto a local road and we had to circle around small back streets to get back to the front. Finally found a 2nd driveway directly in front that led us into a large open air parking area, but it was tricky finding the way to the hotel's front door. Better signage is needed. Note also that the entrance is street level (floor 1), but reception is in the lower level (floor -1) and rooms are on floor 2. Hotel's cafe restaurant is nicely appointed and offers a small, but well-curated selection of Asian and western dishes. Rooms are clean, comfy and nicely designed with modern bath, soft linens and a small kitchenette. Wifi was hard to figure out -- interface was only in Chinese (although there is a bilingual instruction card in the room). Free airport shuttle is efficient and convenient.
Stayed 1 night in Nov 2018
Response from Marcom Manager on 29 Dec,2018
Dear guests, thank you for choosing Guangzhou Swisstouches Hotel. We have responded to your feedback to the relevant departments to make improvements and adjustments. We also thank you for your recognition of our hotel equipment. We will also continue to strive to bring you a better living experience and sincerely look forward to your next stay.

10/10 Excellent

Vineet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best Guangzhou Airport hotels
Outstanding hotel near Guangzhou Airport. They provide the most comprehensive amenities that I have seen before offered in any single hotel. Hotel was very modern and room was quite comfortable. English was a problem but manageable. Complementary Airport shuttle was convenient. Breakfast was really good but same across all 4 days we were there, a little bit of variety would have been a lot better!
Stayed 3 nights in Nov 2018
Response from Jayden on 16 Nov,2018
Thank you for making Swisstouches Guangzhou hotel residence your home. Very happy to recieved your message. Your recognition is our greatest motivation. Looking forward to your next arrival. Wish you have a happy life .

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Gym and pool . Bad WiFi though not strong enough for my business communication
Stayed 3 nights in Nov 2018
Response from Marcom Manager on 24 Dec,2018
Dear guest, Thank you so much for your review of our hotel.We are pleased to hear you enjoyed your stay with us at Swisstouches Guangzhou Hotel Residences. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully hasfailed to meet your expectations.We appreciate your feedback as this is our best resource for improving our products and services. We look forward to hearing from you and to welcoming you back to our hotel in the near future. Thank you! Sincerely!

10/10 Excellent

Poh Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service.
Wonderful stay.Helpful staff
Stayed 2 nights in Nov 2018
Response from Marcom Manager on 27 Dec,2018
Dear guests, thank you for choosing Guangzhou Swisstouches Hotel. Thank you for your understanding and recognition of our family. Your recognition is our greatest praise. We will also continue to strive to bring you a better living experience and sincerely look forward to your next stay.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My airport choice
Great airport choice in interesting likely local Area. 10 minutes by subway from airport T1 or T2. Not 5 star book a solid 4.i have stayed 3 times.
Stayed 1 night in Sep 2018
Response from Marcom Manager on 27 Dec,2018
Dear guests, thank you for choosing Guangzhou Swisstouches Hotel. Thank you for your understanding and recognition of our family. Your recognition is our greatest praise. We will also continue to strive to bring you a better living experience and sincerely look forward to your next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you are travelling for business
Clean, quiet, has everything a person travelling for business needs. Great little bar and restaurant. Free shuttle to the airport (10 minutes) Super clean and really well appointed. I will be back!
Stayed 1 night in Jul 2018
Response from Evangeline on 30 Jul,2018
Dear guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us at Swisstouches Guangzhou Hotel Residences. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Marcom Manager

8/10 Good

Kin, Vancouver, BC, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel near Guangzhou Baiyun Airport
I needed to find an inexpensive hotel in Guangzhou near the Baiyun Airport for a couple of nights that is conveniently accessible to the metro lines. This hotel seemed to fit the requirement based on my Expedia research. The hotel is about 10 minutes walking distance from the RenHe Metro Station even though it looked closer on the map. There is a major intersection that adds about 2-3 minutes to the walk. What is nice is plenty of neighbour stores and eating places near by the RenHe Metro Station to provide plenty of food choices late into the night. The hotel lobby is oddly located on the -1 level (one floor down) from the main entrance. The restaurant / lounge is also located at the -1 level where an excellent (lots of variety) breakfast is served. The rooms are very comfortable and clean. The rooms look renovated based on the layout but feels very modern and updated. I certainly had good sleep in the night if not for the loud traffic around 6am each morning. But that is typical of China anyhow as the use of horns seems very free everywhere. The hotel offers a shuttle service that runs to or from the Baiyun Airport once an hour. I was unable to find exactly where this shuttle bus starts or stops, so I did not use the shuttle but relied only on the Metro instead. I recommend this hotel as an inexpensive option over the big brand name hotels nearby the airport. It is not fancy or glitzy, but you will find it a reasonable place to get a good sleep.
Stayed 2 nights in Jun 2018
Response from Evangeline on 11 Jun,2018
Dear "Kin", Thank you for taking the time to share your feedback regarding your recent stay with us at Swisstouches Guangzhou Hotel Residences. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully hasfailed to meet your expectations. We appreciate your feedback as this is our best resource for improving our products and services. We look forward to hearing from you and to welcoming you back to our hotel in the near future. Thank you! Sincerely, Marcom Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE 5 STAR hotel. Choose somewhere else!
Poor 5 star hotel. Only plus was room was big, however everything else is unacceptable. the air cond was turned to 10C but however the room stayed a constant 27C throughout the entire stay.
Stayed 3 nights in May 2018
Response from Evangeline on 9 Jun,2018
Dear guest, Thank you for your feedback regarding your recent visit at Swisstouches Guangzhou Hotel Residences and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Marcom Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The AC was not working and the room was hot/humid.
Very poor english and poor condition of hotel. AC not working
Stayed 3 nights in May 2018
Response from Evangeline on 9 Jun,2018
Dear guest, Thank you for taking the time to share your feedbackregarding your recent stay with us at Swisstouches Guangzhou Hotel Residences. We understand and apologize for the inconvenience our service may have caused you. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Marcom Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Unacceptable 5* hotel. AC not working, room poor!
I don't have any good thing to say about this hotel. I can only say that the hotel and / or management is trying to save a buck. They turn off the central AC cooling at night (while you're asleep) and the whole room becomes really hot. Then I upgraded myself by paying extra to a bigger room (which they said won't have the problem) but the room was also very hot at night. The cleanliness of the hotel was terrible as the dryer/washer was not cleaned. In the course of 4 days in Guangzhou, I have changed room 3 times in this hotel. Totally unacceptable as a 5 star hotel. The front desk which was a male looked like he wasn't interested to work at all, and the English standard of this hotel is practically non-existent. I suggest staying somewhere else, which is a true 5 star hotel!
Stayed 3 nights in May 2018
Response from Evangeline Wang on 4 Jun,2018
Dear guest, Thank you for taking the time to share your feedbackregarding your recent stay with us at Swisstouches Guangzhou Hotel Residences. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. we will use your comments to coach our team in order to provide a better experience in the future. We hope you'd give us a chance in the future to show youhow great our hotel is, and look forward to welcoming youback to our hotel again. Thank you! Sincerely, Marcom Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Evangeline Wang on 4 Jun,2018
Dear guest, Thank you for your rating, and we looking forward to your next stay with us at Swisstouches Guangzhou Hotel Residences in the near future. Thank you! Sincerely, Marcom Manager

10/10 Excellent

Alonso, Perú

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place !!!
Very good facilities. Excellent cost benefit. I would stay here again without thinking.
Stayed 4 nights in Apr 2018
Response from Evangeline Wang on 4 Jun,2018
Dear Alonso, Thank you for taking the time to share your valuable feedback with us at Swisstouches Guangzhou Hotel Residences. We are delighted to know that you enjoyed your stay with us. We hope to have an opportunity to serve you again in thenear future. Sincerely, Marketing and Communication Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good airport choice
I stayed one night due to the location. I caught the train from the airport to get there: two stops, easy and cheap. The next morning I used the hotel shuttle to go back to the airport. This ran hourly and worked well, taking about 15 minutes. The hotel room was a comfortable 4 stars. The neighbourhood itself is interesting and lively with plenty of local places to eat. All up an excellent choice. I will stay again.
Response from M.C on 9 Apr,2018
Thank you so much. We hope you enjoy stay with us,again...again...

10/10 Excellent

YOHEI

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from BEN on 21 May,2024
Dear guest, hello! Risley, it is an honor for our store to meet such a nice guest as you, and it is even more of an honor for us to receive your praise. We will make continuous efforts to meet your next stay, do better service, looking forward to your arrival! The hotel has a rich buffet breakfast, in addition to the western restaurant and delicious western food, exquisite afternoon tea, indoor heated swimming pool, gym. The hotel belongs to the Swiss hotel management brand, always adhere to the high quality of Swiss services and facilities. The hotel is a 15-minute drive from Baiyun International Airport, provides 24-hour airport free transfer, only 300 meters from Renhe subway station, nearby the large commercial complex Huatong Li and Huatong Square, rich in food and activities, is the best accommodation for your business and leisure trip in Guangzhou, looking forward to your next return home!

10/10 Excellent

Carlos Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Genial
Stayed 5 nights in Nov 2023

10/10 Excellent

JUAN, QUITO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel tiene un excelente concepto moderno y todas sus instalaciones estan muy bien conservadas
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
还不错 房间很温馨
还不错,很整洁,临街的房子稍微有点吵
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from wu on 27 Dec,2019
Dear guests, thank you for choosing to stay at Swisstouchews hotel and your recognition and support for the hotel. The hotel provides free airport shuttle bus service for every guest 24 hours, the hotel is close to people and business district, food, leisure activities are very rich, in addition to the hotel also has a rich buffet breakfast, exquisite western food and characteristic afternoon tea. The hotel is equipped with indoor swimming pool and gym with constant temperature. It is the best choice for your traveling and business trip. We look forward to seeing you again and wish you a happy life