Interior detail

Reviews of HNA Business Hotel Downtown HaiKou

4 out of 5
HNA Business Hotel Downtown HaiKou
No.38, Datong Road, Longhua District, Long Hua, Haikou, Hainan

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Adam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very run down hotel. Will not stay again.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Rooms were as described. Perfect. Thanks for the complimentary upgrade.
Stayed 2 nights in Sep 2019
Response from 龚学华 on 2 Oct,2019
尊敬的客人:感谢您选择入住我们酒店,并花费宝贵的时间在此留下您的点评。国商酒店位于海口市中心主要商业区,明珠广场、望海广场等商场仅仅几步之遥;美食一条街、骑楼老街步行十几分钟即可到达;海航大厦、省政府车程不过十分钟;民航大巴终点站即在隔壁。极佳的位置,是您选择的初始;优质的服务,是我们的初衷。期待您能再次光临!

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019
Response from XueHuaGong on 10 Jul,2019
尊敬的宾客:感谢您对海口中银海航国商酒店的支持和喜爱!国商酒店作为海航酒店集团旗下的四星级商务酒店,多年以来,在海口地区保持着领先的人气和良好的口碑。我们注重每一个服务细节,让客人感受到我们的无微不至。欢迎您的再次光临。

8/10 Good

Heng Jaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in a great location
the hotel is right in the middle of the shopping district and convenient as well. airport shuttle is available right beside the hotel at RMB20 per pax. public buses are plentiful too, you are able to visit many tourist attractions by taking the local buses. there is also a public bus to the airport too. rooms are decent, however they should clean the carpet more often.
Stayed 3 nights in Mar 2019
Response from cassie on 18 Mar,2019
Dear guests: thank you for choosing to stay in our hotel and taking the time to leave your comments here. Guoshang hotel is located in the central business district of haikou city, just a few steps away from shopping malls such as pearl square and wanghai square. Food street, arcade old street walk more than ten minutes can be reached; Hna building, provincial government only 10 minutes by car; The terminal of the shuttle bus is next door. Excellent location, is the initial choice of you; Quality service is our original intention. Look forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located in the city center. Nice staff and service. The price is reasonable.
Stayed 2 nights in Nov 2018
Response from Cassie on 23 Nov,2018
Dear guests: thank you for your support and love for haikou zhongyin hna international hotel! As a four-star business hotel owned by hna hotel group, guoshang hotel has maintained its leading popularity and good reputation in haikou for many years. We pay attention to every detail of service, so that guests feel our meticulous. Welcome to come again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Old hotel with helpful staff
The staff were very helpful and friendly. Location is good with many shops and eateries nearby. However, the overall condition of the rooms are aged and some items were not functioning properly. The mattress was quite bad.
Stayed 2 nights in Sep 2018
Response from cassie on 27 Sept,2018
Distinguished guests: thank you very much for your valuable advice to the hotel. It is true that the hotel is not the latest, but it attaches great importance to the maintenance and update of facilities. Your valuable advice is a powerful motivator for our work. We will work harder to improve facilities, improve service quality, and provide guests with a more comfortable living environment. As a four-star business hotel under hna hotel group, guoshang hotel has maintained a leading popularity and good reputation in haikou area for many years. Looking forward to your visit again!

8/10 Good

Alexander

Liked: Cleanliness, staff & service
Ok for short business stays
very old hotel but the rooms were well maintained and generally clean to the naked eye, however , the pillows were lacking in comfort as they were very flat and it was very difficult to sleep well with such flat pillows. The room had a turn down service for fruits and drinks which was welcoming and also nice to have. the pool was a little scary to even think about using , as the water seemed quite greenish from my room view on the 4th floor.
Stayed 1 night in Dec 2017
Response from Jessie on 8 Jan,2018
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019
Response from Cassie on 30 Apr,2019
尊敬的客人:感谢您选择入住我们酒店,并花费宝贵的时间在此留下您的点评。国商酒店位于海口市中心主要商业区,明珠广场、望海广场等商场仅仅几步之遥;美食一条街、骑楼老街步行十几分钟即可到达;海航大厦、省政府车程不过十分钟;民航大巴终点站即在隔壁。极佳的位置,是您选择的初始;优质的服务,是我们的初衷。期待您能再次光临!

8/10 Good

Kam Fung

Liked: Staff & service
Stayed 8 nights in Jan 2019
Response from cassie on 15 Feb,2019
Dear guests: thank you for your support and love to haikou zhongyin hna international hotel! As a four-star business hotel under hna hotel group, guoshang hotel has maintained its leading popularity and good reputation in haikou for many years. We pay attention to every detail of service, so that guests feel our meticulous. You are welcome to come again.

8/10 Good

雲南さん, 北海道 jp

Liked: Cleanliness, staff & service, property conditions & facilities
現代の日本人にはなじみが少ないが、戦前日本が侵略していた地ですが、今は国上げてちぞーと観光地にするため大発展中・・・ビジネスや長期滞在には快適だと思います、しかも物価も安い、また、トロピカルフルーツ好きな方には最高にいいのでは、私たちも、連日マンゴ、マンゴスティーンなどなど食べていました、徒歩圏で何でもあります、それに空港直結リムジンバスも隣の民航大厦から30分おきに出ていて20元と安い・・・関西から直行便はないが、広州経由や深圳や香港経由などたくさん出ており便利、冬の避寒には良いかもただし季節的なものか寒くはない晴れの日が少ない・・・晴れの日を希望するならこの時期はリゾート地三亜のほうがいいかも、しかし、お金もかかるかもです・・・
Stayed 13 nights in Dec 2018
Response from cassie on 14 Jan,2019
尊敬するお客様:ホテルを选んだことに感谢し、贵重な时间を置いてここにあなたの评価を残します。国商ホテルは海口市中心部の主要商业区に位置して、明珠広场、望海広场などのマーケットの数歩の距离だけあります;美食の商店街、骑楼老街は歩いて十数分で着きます;海航ビル、省政府は車で10分の距離にすぎない。民间バスのターミナルは隣です。非常に良い位置、あなたの选択の初期;サービスの質を向上させることが私たちの初心です。またお越しいただけることを期待しています!

10/10 Excellent

Masato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
海口での常宿
海口滞在時にいつも利用するホテルです。 やや老朽化は進んでいるものの、清潔感があり、快適に過ごせます。 付近のローカルレストランも豊富で、食事の選択に困ることはありません。 最近1階に中国銀行が入ってきましたので便利です。 隣の民航賓館はエアポートバスの発着地ですので、 タクシーだと70元かかるところが20元で済むのも魅力です。 是非また利用したいと思います。
Stayed 2 nights in Jun 2018
Response from gxh on 23 Jun,2018
尊敬的客人:您好!您的宝贵建议对我们的进步有着很大的帮助,我们期待得到您的更多反馈。竭诚欢迎您的下次光临!