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Reviews of The Langham, Haikou

4.5 out of 5
The Langham, Haikou
77 Binhai Avenue Longhua, Haikou, Hainan Province

Reviews

9.2

Wonderful

Rating 10 - Excellent. 11 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not the Langham experience you expect. Do not put your Langham standard into this one, it’ll disappoint you. The original room booked was told not available during check in and asked if we are ok to downgrade. Of course said no, they said they’d figure out and give us a call once sorted. Ended up no one called after spending full day outside. There was a wedding happened during our stay and the wedding guests were hanging on the hallway and were SMOKING INDOORS. Of course the smell went into our room. Told the reception and they said the wedding guests are leaving soon and they can try to tell them to stop smoking. Also told they cannot accommodate a new room but can give us a free afternoon tea. Went to have our afternoon and they said it wasn’t free and spent a long time to verify. The whole experience was very unprofessionally handled, and the cleanliness is also concerning.
Stayed 5 nights in Dec 2023

8/10 Good

Andrew Q

Stayed 3 nights in Jan 2024

10/10 Excellent

I Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very likely the room service
Stayed 1 night in Sep 2023

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing & spectacular view from the Lobby Bar.
Amazing & spectacular view from the Lobby Bar on the top (46?) floor. Too dim to work at night, but the Club Lounge was a good spot for light business meetings. Hotel staff professional and helpful. Great location - right across street from a mall full of good restaurants. Great pool.
Lobby Bar View
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome & spectacular view from the Lobby Bar
Lobby Bar on the top floor has an awesome, spectacular view! During the night, there is insufficient light to do any work. But the Club Lounge had good set up for business meetings.
Stayed 1 night in May 2023

10/10 Excellent

shiqiu

Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice design and outdoor swimming is good. Very good service too!
Stayed 3 nights in Oct 2019

10/10 Excellent

leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Choo Beng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great hotel and very thing is flawless
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Symond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well-like hotel
Overall excellent. We don't think the Tang Court Chinese (Canton) food is up to the par (in fact well below standard of Chinese cuisine). We will return for more stays but never to enter the Tang Court for Chinese food.
Stayed 2 nights in May 2019
Response from Sella on 4 Jun,2019
Thank you for staying at Langham Hotel, Haikou. Appreicate your comments and sorry for any inconvinence it may cause. We had passed the comment to relative Dept. heads and look into the issue.We will take actions and close mornitor the feedback. Looking forward to seeing you in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐服務及食品
早餐服務及安排不好，任由底質小孩用刀打碟，嘈吵非常，十分影響其他人用餐，咖啡超差，完全不達酒店星級水準。
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

WENJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019