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I stayed in two different rooms on consecutive nights. The first was great, while the second, I had an equivalent room that didn’t have well-working air conditioning. It was somewhat humid, though not hot. The room was overall just slightly less clean than the other one on a different floor. I thought that was odd for its inconsistency in experience.
i had to call down for a menu for room service which is a little inconvenient. also, i waited 20 minutes to get a water bottle at breakfast.
Verified traveller
Stayed 2 nights in Oct 2019
Response from Yumiko on 30 Oct,2019
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou. Thank you very much for your feedback. This is the direction that guides us to make progress faster and better. We deeply regret that this stay has not met your expectations. We have recorded the situation and communicated with relevant departments to follow up. Pay attention to the details of the service, resolutely put an end to similar situations, and still look forward to your next visit and witness our changes.
Hotel looks brand new and is the nicest Doubletree in which I've stayed. There's a multitude of dining, shopping, and bar options within walking distance including an upscale mall across the street. Location was perfect for my business trip, however, tourists might want to stay closer to downtown/sites.
Conan
Stayed 1 night in Jul 2019
Response from Yumiko Zheng on 31 Jul,2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!
It was hard to find the entrance to the hotel, it is part of a larger complex.
Verified traveller
Stayed 1 night in May 2019
Response from Yumiko Zheng on 18 Jun,2019
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "Simply Welcoming" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!
The staff were excellent. Sadly, as it was the holidays, the area was quiet. Food at the buffet was good but wasn't hot - we came a little later
Matthew
Stayed 2 nights in Feb 2019
Response from Yumiko on 18 Feb,2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!
The hotel is very nice. Big rooms, kept really clean. Much better than the Double Tree Hilton in USA. They have nice restaurants and a good vegetarian friendly buffer for breakfast. A nice bar to have some good drinks too! The hotel is located at a 5 min walk from a big mall which has pretty much most casual brands and dozens of places to eat (very few veg options). Would definitely suggest this hotel as well as stay here again!
Alay
Stayed 1 night in Jan 2019
Response from Yumiko on 18 Feb,2019
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!
8/10 Good
Rajesh
21 Nov,2018
Good for business stay
Rajesh
Stayed 2 nights in Nov 2018
Response from vivian on 22 Nov,2018
Dear guests, Thank you for your support and affirmation. We are very pleased that this stay can make you feel good. "Be careful and considerate" has always been our goal and we are striving for it. We will be more attentive to provide each guest with a comfortable and warm environment. At the same time, we sincerely look forward to your visit again. I wish you good health and happiness every day.
Dear guests, Thank you for staying at the Doubletree by Hilton Hangzhou. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!
Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!
Great hotel, perfect location for my business trip.i had an executive room and it was super as was the executive lounge.
Bill in the bar is fabulous... what a great bar manager, so attentive!
One negative point is that the aircon seemed to leave the bedsheets feeling damp... couldn’t turn it off though as it’s so hot in Hangzhou at the moment
Overall 9/10
steve
Stayed 4 nights in Aug 2018
Response from vivian on 14 Sept,2018
Dear guest,I am very sorry that our service has not satisfied you. The questions you mentioned in the comments have been reflected in the relevant departments. The opinions you have given us are also very important. We will polish the service quality in the nuances. Thank you very much for your supervision of the service and for your valuable comments and suggestions. If you can feedback the room number at the time so that we can check it out, we will be grateful. I hope that next time you return to the hotel, you can feel the appropriate and warm service, we look forward to seeing you next time.
This hotel has a perfect location. Near shopping and the forbidden city. The staff was very helpful giving solid information and booking excellent tours. The room was very clean and the hotel facilities were very nice. Overall a nice hotel that I would come back.
Pros: big and clean room with modern and convenient furniture; nice gym and swimming pool; thoughtful welcome at checkin with a fresh warm cookie; good location close to Jinshahu underground station exit B2; nice and quiet environment
Cons: a bit difficult to take taxi from the airport to the hotel as there is fight between taxis from between Xiasha district (where the hotel is) and Hangzhou; wifi costs extra.
I stayed 2 nights for a conference that was held in the hotel. The hotel buffet was excellent. Plenty to choose from. The hotel is a bit far from the city center and main train station, but it is right next to a metro stop--just 1-2 minute walk right outside the hotel. Because of its location, the hotel was a bit empty. The only issue was mosquitoes in the public areas on the 1st and 2nd floor.
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!
Dear guests, Thank you for your support and affirmation. We are very pleased that this stay can make you feel good. "Simply Welcoming" has always been our goal and we are striving for it. We will be more attentive to provide each guest with a comfortable and warm environment. At the same time, we sincerely look forward to your visit again. I wish you good health and happiness every day.
전반적 경험은 괜찮음.
수영장 괜찮고, 룸 컨디션 괜찮음.
조식은 기대보다는 별로 였음( 나쁘지는 않으나 So So)
예전에 출장 때문에 많이 이용했던 곳이어서 이번 가족 여행때 이용했으나
서호, 송성가무쇼 등 지역과는 거리가 좀 있음.
MIN JAE
Stayed 1 night in Aug 2019
Response from Yumiko Zheng on 16 Aug,2019
Dear guest, hello. I am very sorry that our service has not satisfied you. The questions you mentioned in the comments have been reflected in the relevant departments. The opinions you have given us are also very important. We will further strengthen our training and polish the service quality in the subtleties. Thank you very much for your supervision of the service and for your valuable comments and suggestions. I hope that next time you return to the hotel, you can feel the warm service, we look forward to seeing you next time.
Dear guests, Thank you for staying at the DoubleTree by Hilton Hangzhou East. Thank you very much for your feedback, this is the direction to guide us faster and better! We will pay more attention to detail. We look forward to seeing you again!