Lake view
Check availability

Reviews of Royal Holiday Hanoi Hotel

3.5 out of 5
Royal Holiday Hanoi Hotel
19 Hang Hanh Street, Hoan Kiem District, Hanoi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 104 out of 194 reviews" "
Rating 8 - Good. 70 out of 194 reviews" "
Rating 6 - Okay. 16 out of 194 reviews" "
Rating 4 - Poor. 4 out of 194 reviews" "
Rating 2 - Terrible. 0 out of 194 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisa

Liked: Staff & service, amenities, property conditions & facilities
The hotel was in a convenient location near the lake in the Old Quarter of Hanoi. The reception staff are very nice and helpful. The breakfast is " cooked to order" and very tasty. I stayed there several times over the three weeks I was in Vietnam, and I always felt " at home" there!
Stayed 2 nights in Apr 2024

10/10 Excellent

HUY

Stayed 2 nights in Nov 2023

10/10 Excellent

Gerard

Stayed 2 nights in Jun 2022

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great, the breakfast was great, the location was super, as it was about 1 minute from hop on hop off red bus. Lots of places to eat and by souvenirs. Also about 1 minute from the lake. Safe comfortable area
Stayed 2 nights in Feb 2020

10/10 Excellent

Liong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great little hotel. Room was cozy and comfortable. Loved the ornate decor. Staff was very attentive and willing to help with any need. Delicious breakfast. Many shops and restaurants nearby. Walking distance to lake.
Stayed 4 nights in Jan 2020

10/10 Excellent

Tam, Rosemead, Californiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like most about the hotel are the staff, the location, and the cleanliness. The staff is very friendly and always offer to help. I like to see more selection for the breakfast menu.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Very attentive and helpful staff. Excellent location - near all the action in Old City Centre but on a side street- a little quieter. The staff went above and beyond and dis a great job. They helped arrange several transfers - from airport, to/from Halong, to/from SaPa, around town. The rooms are on the smaller side since it is jn the city center, but that was not an issue for us- they were very clean. Good breakfast. I would stay here again.
Stayed 2 nights in Jan 2020

10/10 Excellent

Namita, Dubai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. At the edge of old quarters but away from the noise. Staff is very friendly.
Stayed 3 nights in Dec 2019

10/10 Excellent

yemil, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can order breakfast mains and they would prepare it for you. There is also a buffet for cereal, milk, coffee, fruits and etc.
Stayed 3 nights in Nov 2019

10/10 Excellent

Max, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place checked all the boxes for us and we highly recommend it. It is in an incredibly central location that makes walking around the Old Quarter very easy and we stopped back multiple times during the day to take a break from the heat. It is in the heart of the city but on a quieter side street that meant almost no noise reached our bedroom (which faced the street). The room was spotlessly clean with excellent amenities and a beautiful bathroom. AC was perfect. The hotel arranged an airport pickup that just got added to the bill and the staff were very nice and helpful throughout our stay. An elevator and the included breakfast (cooked and buffet) were nice bonuses. We would absolutely stay again.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming, and always a friendly greeting when passing by the desk. They provided restaurant suggestions, sightseeing suggestions, and offered help with anything needed. They arranged a car to the airport at a reasonable price. The location was great, close enough to the lake and all the shopping and dining.
Stayed 3 nights in Apr 2019

6/10 Okay

RAYMOND

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2017

10/10 Excellent

Thin, Ha noi old centre hotel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. Staff were very friendly and h
Stayed 6 nights in Aug 2017

8/10 Good

kieke, new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located in old part of town
Very nice and helpful and skillful staff in arranging train and airline tickets and suggesting local restaurants and massage, all of which we greatly enjoyed. They also organized free pickup and drop off st the airport and train station. Rooms a bit small but clean and functional. Good bed.
Stayed 3 nights in Jun 2017

10/10 Excellent

Joyce, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great room, great location.
I stayed in the hotel for three days. I arrived very early in the morning and was greeted warmly despite waking up the staff who were expecting me. The room was spacious, clean, excellent air conditioning, very clean bathroom, and had a nice little balcony overlooking the small street. There were always complimentary drinks and a snack in the lobby, as well as someone ready to greet guests and answer questions. Excellent central location near the lake, in the Old Quarter, yet very quiet in my room at night. The hotel also arranges tours but I had already booked mine. The only thing I didn't enjoy were some very small bugs in the room, mostly​ on the floor. However, they​ were not interested in me (no bites) and I noticed them in other buildings too so they might be unavailable in Hanoi. I only paid about five dollars more a night than the budget hotels I usually stay in but it was worth it for my last stop and for the balcony. I would be happy to stay here again and highly recommend it.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
NIce Hotel with great staff and perfect location
Location in a quaint street, only a minute's walk from the lake, food, shopping. Breakfast quite adequate - fruit juice, fruit and cakes, coffee, tea, choice from cooked menu. Staff very helpful booking transfers and train tickets. They provided a picnic breakfast when we left at 5.15 am to catch the train. Decor is not new, but perfectly adequate.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Exelent
The weather was not very kind but My. Hotel was exelent, Couldn't do enough. For you, breakfast good, Had Bacon Weather was not very kind,,My Hotel was Exelent Staff couldn't do enough for you. If bacon had been on the menue For Breakfast that , woluld have been too. Close to beach. I would recommend "" My Hotel."" Exelent. Breakfast

8/10 Good

JunJie, Singapore

Liked: Cleanliness, staff & service, room comfort
Very close to the lake. Nice quite area
Stayed 1 night here. Had a pleasant 1. A map around the area which shows you the weekend market. The entrance of the hotel is a small alley which is cozy and quiet compared to other hotels by the main road with busy cars. The staffs are really friendly and helpful.

8/10 Good

Chai Yen

Liked: Cleanliness
Convenient & Clean
The staff very friendly & helpful.

8/10 Good

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near Lake
Great time in Hanoi.Everything nearby to arrange and plan our stay in Vietnam.

10/10 Excellent

SOOJEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so good, staffs were very kind. Also room condition was nice, too.

10/10 Excellent

Shane, Sydney, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location within the Old Quarter
The people at the front desk make the experience wonderful. They booked a half day tour around Hanoi for us on motorbikes within 1 hour of it starting as a last minute idea. All went according to plan. Highly recommend and we will stay there when we are next in Hanoi

10/10 Excellent

Brian, Parksville, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Great location 1/2 a block from the main square and lake, and the night market. Good breakfast, and exceptional service. Most comfortable bed in Asia! Would definitely stay again!!

8/10 Good

Cait, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay.central location in a lovely Street just one minute from lake.Small hotel staff were excellent so helpful. Bathroom could do with update but beautiful solid furniture. Provided me with the use of a room and WiFi to conduct an interview even though we had checked out..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great and went out of their way for us. Building was nice and clean. Breakfast quality was superb. Location is great. Overall great experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am a young traveller from Australia and they were all so accomodating if me and my two friends. The price is very redoubtable but the bet thing is the staff, they were very friendly an assisted us wherever possible e.g. Buying train tickets for us abd calling cabs. The location is also perfect!!

10/10 Excellent

Falah, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attentive and welcoming!
Great experience all around. Staff was very friendly and attentive and it was all the small details that really added up. Great central location as well. It doesn't look so pretty from the outside but the accommodations were very cozy. If possible, see if you can get a room on a higher floor with the view of the lake. The best part of all was the soft mattresses! We stayed in 3 other hotels in Vietnam and the mattresses felt like sleeping on the floor! So the mattress here was a very pleasant surprise!
Romantic rose petals on our bed was a nice touch although we were a group of 3!

8/10 Good

Andrew, Wokingham, Berkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location a road from the Lake
A great little hotel just a 5 minute walk from the Lake and the night markets. Great service, helpful staff and perfect location. Why spend money on an anonymous international 'box' !!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly helpful staffs and nice location
I stayed Hanoi old center first day of my trip to Hanoi. The staff members were incredibly helpful and did their best to provide me information on Hanoi. Since it is located in old center, it was a great place to enjoy the first day in Hanoi. Also the terrace was nice to see motorbikes even at night. It can be noisy but wasn't a big trouble. I also booked a halong bay cruise tour through Old Center Hanoi, 110 USD 1N 2Days one with halongbay dragon cruise(?). The tour was not satisfactory so I do not recommend you book a cruise tour through the hotel though.

10/10 Excellent

Eddie, Mandurah, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We enjoyed our hotel experience, Hannah and Mai were always smiling and their help with tours etc was exceptional. The remaining staff were excellent.

8/10 Good

Bonbon13, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
We stayed here for 5 nights. We really liked the location. It wasn't too noisy and was close enough to walk to everything we wanted to, including many restaurants and bars and Hoan Kiem Lake. The room was clean and a decent size. The staff was incredibly friendly and helpful. We really enjoyed our stay here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three nights at Hanoi Old Centre
Mae at the front desk was very friendly and helpful to us. Highly recommend.

8/10 Good

Mat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything ok, nice place, near leak, cafe and tea for free

8/10 Good

Skip, Hanoi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older...but an ideal location.
I chose this hotel for two reasons. Price and location. The location of this hotel is ideal. It is just the cutest, most complete neighborhood in Hanoi. I love the small street and the surrounding atmosphere. It is only about two blocks from the most famous intersection in Hanoi and right in the middle of the Old Quarter. The staff, including May and Kathy, could not have been nicer and more helpful. Being greeted daily with their great smiles was well worth it. One night, when I needed to extend and they did not have room, they arranged another room in one of their sister hotels. Over all, a great experience. Sometimes older is best.

10/10 Excellent

mary, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great welcome here
great stay. Staff so very friendly and ensuring a good stay. Used their airport pick-up and return service good value. Welcoming drinks fruit and cakes always available in the reception area. Breakfast off menu excellent - fruit eggs cooked to your liking etc Location is perfect for the sites most in walking distance and many restaurants near by. Can thoroughly recommend

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant for a last day base
The staff were very friendly and helpful, as they knew it was my last day and would not be staying the night, they upgraded me to a quiet room, which was much appreciated as I could freshen up and have a quick snooze before the late flight. Very clean and comfortable room. Very central.

8/10 Good

Jamie, Okinawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The staff at Hanoi Old Centre was very friendly, took good care of us. The breakfast was good. The street that it is on, has quite a lot around it, bars, restaurants, etc.

6/10 Okay

Chiam, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Good memory
Unable to get the room we confirmed earlier but still the two nights stay there was enjoyable. Breakfast was good and receptionist (sorry I didnt get her name) was always eager to assist.

10/10 Excellent

Nicky, Oakland CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
homey place to be in a big city
the staff was exceptional. They were friendly and helpful and really really cared about me and my trip and my well being. They were so supportive. I loved being there.

10/10 Excellent

david, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Hanoi and Vietnam
Great location near to the lake Superb breakfast - you choose from an extensive menu and you can eat as much as you would like Clean rooms with AC What makes a difference here is the staff - they offer a sincere warm welcome and it truly is a home away fr home. I am in my eighth week of travelling Asia as I have stayed at some 4* hotels that could learn from how this boutique hotel is run HIGHLY RECOMMEND - YOU WILL NOT BE DISAPPOINTED

8/10 Good

Alison, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall happy with our stay
The staff was wonderful. Great location. Breakfast was excellent. Rooms are a bit small and old but overall good comfort for price.

10/10 Excellent

Jo, Gippsland Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully helpful staff and great location
Mai and the team of staff at this hotel were incredibly helpful and nothing was too much trouble. I was impressed by the way in which they genuinely asked for feedback about how they could improve their hotel.

8/10 Good

Trudie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location!
We stayed here because a lot of the reviews said the location was good and the staff are friendly. And they were right! The location is fantastic. Just on the edge of the Old Quarter in a quiet street with lots of character and a good cafe just across the road. The staff went out of their way to help us and gave really great tips about where to eat and go around Hanoi. We booked three nights but had a night out on Halong Bay and kept our room just so we wouldn't have to check in and check out again. When they found that out they offered to check us out and check us back in and refund us for the night we were away. Only downside was the bed was quite hard but everything else makes up for that. We were really pleased with our choice to stay here.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Couldn't recommend highly enough. Staff were extremely friendly and helpful. Our flight time was early and a taxi was booked along with a takeaway breakfast without hesitation. Rooms spacious, clean and comfortable. Thanks to all the staff at Hanoi Old Centre Hotel

8/10 Good

Diane, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff
The hotel is in a great location and the rooms on the lake side are very quiet. What we enjoyed most beside the location is the staff. They are always ready to help with a smile. Food at breakfast is plentiful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Excellent location. For Bars and food places. Would go again. Visit the new elements bar opposite which has a veranda and a lounge area, run by jeff

10/10 Excellent

Craig, Napier, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is central to town
Great booking service and nothing was ever a problem. Good general knowledge of the area and further abroad.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Hanoi
One of the best hotels in Hanoi for the value and location. We had a great 3 night stay here. Friendly staff, free breakfast and drinks, and close to the Old Quarter in Hanoi. You will not be disappointed!

10/10 Excellent

JSD, Florida and Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Old Quarter
Wonderful, friendly and very helpful staff. Room was very spacious and quiet. Highly recommend staying here! Hotel arranged taxi to and from airport, good food, delicious drinks !