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Reviews of Splendid Holiday Hotel

3 out of 5
Splendid Holiday Hotel
16 Tho Xuong Lane, Hoan Kiem Dist, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 351 out of 444 reviews" "
Rating 8 - Good. 46 out of 444 reviews" "
Rating 6 - Okay. 23 out of 444 reviews" "
Rating 4 - Poor. 12 out of 444 reviews" "
Rating 2 - Terrible. 12 out of 444 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

7.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was in a great location very handy to everything we wanted to see and do. Staff were all very helpful and made our stay a very pleasant experience
Stayed 4 nights in Apr 2024

8/10 Good

MASATOSHI

Travelled with group
Liked: Staff & service
This time, my senior and I went on a 5-night, 6-day trip. It was difficult to understand at first as the hotels of the same group were lined up next to each other, but once you got used to it, there was no problem. I took the 86 bus from the airport and got off in front of the Melia Hotel, and it was a very convenient location, within walking distance, and there were many delicious restaurants nearby. The hotel staff were also very kind and friendly. They call out to us as we pass by the front desk. The breakfast was also abundant and delicious. I highly recommend this hotel for your trip to Hanoi.
Stayed 5 nights in Feb 2024
Response from Splendid Hotel Team on 19 Mar,2024
Thank you so much for your feedback.We truly appreciated it

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the old quarter so ideal spot for exploring this part of the city. The Staffa and manager were extremely friendly and hospitable. Nothing was too much trouble
Stayed 1 night in Feb 2024
Response from Splendid Hotel Team on 19 Mar,2024
Thank you so much for your feedback.We truly appreciated it

10/10 Excellent

Ho Yee Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and walkable distance to different attractions. Since it is in the inner side of the main road, there is quite quiet at night for a good sleep.
Stayed 6 nights in Feb 2024
Response from Splendid Hotel Team on 19 Mar,2024
Thank you so much for your feedback.We truly appreciated it

10/10 Excellent

Dennis

Liked: Amenities, property conditions & facilities
Best deal in Hanoi! Always a pleasure to stay there!!
Stayed 7 nights in Feb 2024
Response from Splendid Hotel Team on 19 Mar,2024
Thank you so much for your feedback.We truly appreciated it

10/10 Excellent

Kayla

Response from Splendid Hotel Team on 19 Mar,2024
Thank you so much for your feedback.We truly appreciated it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Good
Stayed 1 night in Sep 2023
Response from Splendid Hotel Team on 27 Sept,2023
Thank you so much for your feedback.We truly appreciated it.

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Aug 2023
Response from Splendid Hotel Team on 15 Sept,2023
Thank you so much for your reviews.We truly appreciated it.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Tired appearance
The room we stayed in was quite dated. There was only one pillow allocated per person in the room where they should at least have two pillows per person. The room was fairly clean, but we didn’t feel comfortable because of how dated the room was. The staff at reception when we checked in was very good, friendly and willing to help. The restaurant staff was a bit unfriendly, but not a big deal. Food was average. Location was down a side street so it was quiet. Overall, this hotel is ok for someone who is passing through for one night or two on a low to mid range budget, but for the price you are likely to find better choices in the area with more comfortable rooms.
Stayed 1 night in Apr 2023
Response from Splendid Hotel on 28 Apr,2023
Thank you so much for your review.We truly sorry if there is any inconvenience

8/10 Good

jo anne

Travelled with partner
Liked: Cleanliness, staff & service
Good location in the old quarter, difficult to find (taxi driver drove in circles). Hotel did not confirm our airport pickup in time. We used the service for the airport return and it was great. Dining room for breakfast had a good selection but arrive early as food is not replenished fast enough to keep up with the demand. Our reservation was for 5 nights, we left for one night for Ha Long bay (but kept the room as it was TET and we were concerned of a sell out). On check-in the room was extremely small, we kept it for the night but upgraded for $10 a night for the remainder of our stay. Well worth it. The 2nd room was huge. The front desk was very helpful with printing out airline tickets and boarding passes.
Stayed 5 nights in Jan 2023
Response from Splendid Hotel on 13 Feb,2023
Dear Jo ,Thank you so much for your feedback.We appreciated it.

10/10 Excellent

HOANGANH - CiNDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jul 2022

10/10 Excellent

Brian

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service and personnel ! Hotel is nicely situated in the old part of the city with great access for all the action, markets, restaurants, etc. though in the center of the city, the hotel is very quiet and cozy.
Stayed 6 nights in Dec 2019

4/10 Poor

Al, Singapore

Travelled with group
Disliked: Amenities, property conditions & facilities
Location was great! But we didn’t even get the hotel that we booked. They gave us Splendid Pearl light. This building did not have a lift.. Shower head was all covered in lime scale and the toilet badly needs plumbing work and renovations. The power outlets were either located at awkward locations without table top and the only one at the bedside had a gaping hole. This cannot be too safe. Doorway was doubled up as a storage space for towels so access to our room was narrow. 🚨🚨🚨 fire hazard... However despite the dismal conditions, I must say the room was clean.
Stayed 4 nights in Dec 2019

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Giid value
The hotel was near the cathedral, which was nice and central. The staff was plesabt and the breakfast was pretty good. This hotel was a great value.
Stayed 1 night in Oct 2019
Response from Splendid Holiday Hotel team on 26 Oct,2019
Thank you so much for your feedback. It helps us a lots to improve the hotel service and keep up the good work. Hope we will meet again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice stay!
The service was great, helpful and friendly. The room is fine - dark and cozy. The TV did not work , but didn't fix. There is not divide between shower and toilet -- after having shower, the floor is wet all over the bathroom. The location is great. Good value for the money.
Stayed 5 nights in Oct 2019
Response from Splendid Holiday Team on 22 Oct,2019
Dear valued guest, Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great area, rooms a little old
Aircon was leaking and noisy or just not working. Room was a buit dusty and stuffy
Stayed 2 nights in Sep 2019
Response from Splendid Holiday Hotel Team on 4 Oct,2019
Dear valued guest, Thank you very much for your review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

6/10 Okay

Cara

Liked: Staff & service
Stayed 3 nights in Jul 2019
Response from Splendid Holiday Team on 7 Aug,2019
Dear valued guest, Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops walking distance
Stayed 2 nights in Jul 2019
Response from Splendid Holiday Team on 7 Aug,2019
Dear valued guest, Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Splendid Holiday Hotel Team on 12 Jul,2019
Dear valued guest, Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Splendid Holiday team on 4 Jul,2019
Dear valued guest, Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple holidays
Great service
Stayed 1 night in Jun 2019
Response from Splendid Hotel Team on 4 Jul,2019
Dear valued guest, Thank you very much for your kind review and reservation at our hotel. The compliments would motivate us to push ourself harder, on the other hand, the complaints would help us to accomplish our services. We are delighted to have you as our beloved guest and hope that you have had a great vacation at Splendid hotel. We have been quite far away from perfection so if there is something that hasn’t reached to your expectation or satisfaction, I really hope for your understanding and sympathy.

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service and nice accommodation. However, there is a church closed to the hotel and rings the bells at 5 am
Stayed 1 night in Apr 2019
Response from Splendid Holiday Hotel Team on 4 May,2019
Thank you for your feedback ! We appriciated it.

10/10 Excellent

Merriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to go back to Hanoi and the Splendid Hotel
Splendid is a fabulous hotel in a fabulous location. For the first night I had picked the cheapest room and I hated it -- small, cramped, smelly. Bathroom with a shower that shared floor space with sink and toilet. So then I switched to a family room for 15 a night more and I loved it. Spacious, balcony, great bathroom, comfortable bed. The daily breakfast was great. The entire staff, all 14, were the loveliest, sweetest, most helpful young people. They made my stay doubly good.
Stayed 7 nights in Apr 2019
Response from Splendid Holiday Team on 30 Apr,2019
Thank you so much for your feedback. Your compliments are the motivation for us to try harder , serve you better next time. Hope we will meet again !

6/10 Okay

Verified traveller

great location
great location, not v clean but acceptable for its price. no bugs spotted. alls good
Stayed 4 nights in Mar 2019
Response from Splendid Holiday Hotel on 8 Apr,2019
Thank you for your feeback ! We appriciated it. We will learn from this and serve you better next time.

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from Splendid Holiday hotel Team on 2 Apr,2019
Thank you so much for your feedback ! We appriciated it. Hope we will meet again.

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
Great location. Close to lots of shops, restaurants, parks and places to walk. What we didnt like is that there was no elevator!! It was also tucked down a little side ally, so you had to walk to a main road to get a taxi. Wasn't a bad hotel, but there looked like there were other, nicer, hotels near by that we would have rather stayed at.
Stayed 6 nights in Mar 2019
Response from Splendid Holiday Team on 14 Mar,2019
Thank you so much. We appreciated your feedback.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Splendid Holiday Hotel Team on 2 Apr,2019
Thank you so much for your feedback ! We appriciated it. Hope we will meet again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Lam Nguyen on 8 Feb,2019
Thank you for staying with us and your comment as well!

2/10 Terrible

Verified traveller

Liked: Staff & service
We reached there and got moved to another hotel as they claimed that their water supply would be cut the next day and have no idea when it would be back. The hotel we were put to was worse.
Stayed 3 nights in Dec 2018
Response from Lam Nguyen on 31 Jan,2019
Thank you for staying with us and your comment as well!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The staff is very friendly.
Stayed 3 nights in Dec 2018
Response from Splendid Holiday Team on 19 Dec,2018
Dear Our Beloved Guest , Thank you for spending your time to write this review and choosing us to stay in Hanoi. Your review makes us have the best motivation to keep working well. We do hope you will choose our hotel to stay again next time and we will have one more time to serve you. Please take care

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness
The room was very dirty and not kept up.
Not a good stay
Stayed 2 nights in Dec 2018
Response from Lam Nguyen on 13 Dec,2018
Thank you for your comment!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff made great recommendations for dining so that we could try lots of different Vietnamese foods.
Stayed 1 night in Nov 2018
Response from Lam Nguyen on 13 Dec,2018
Thank you for your comment!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location for touring especially when you don’t have a lot of time in Hanoi. The Made to order breakfast was an unexpected bonus.
Stayed 1 night in Nov 2018
Response from Lam Nguyen on 13 Dec,2018
Thank you for your comment!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
Nothing was too much trouble , lovely traditional hotel , breakfast excellent
Stayed 2 nights in Aug 2018
Response from Ms Hang Nga on 20 Nov,2018
Thank you so much for your lovely comment

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Ms Hang Nga on 6 Nov,2018
Thank you for spending your time to write this review and choosing us to stay in Hanoi. Your review makes us have the best motivation to keep working well. We do hope you will choose our hotel to stay again next time and we will have one more time to serve you. Please take care

10/10 Excellent

Kris

Great customer service
Loved the location Great staff would definitely stay again Clean Great food close by
Stayed 1 night in Aug 2018
Response from David on 3 Sept,2018
Dear Our Beloved Guest , Thank you very much for your kind feedback We well noted . Best regards Splendid Holiday Team

10/10 Excellent

Giuseppe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further
Had a great stay at this hotel which is conveniently located in Hanoi old quarter. Room were clean and comfortable but what really set this hotel apart from the rest is the staff who was always helpful and attended to all of our needs (generally you get this type of service from higher categories hotels). Cannot recommend more!
Stayed 2 nights in Aug 2018
Response from Splendid Holiday Team on 26 Aug,2018
Dear Giuseppe , Thank you very much for your kind feedback We well noted .

8/10 Good

Henrik

Liked: Staff & service
Stayed 1 night in Aug 2018
Response from Andy on 14 Aug,2018
Dear Our Beloved Guest , Thank you very much for your kind feedback We well noted . Best regards Splendid Holiday Team

10/10 Excellent

Henrik

Liked: Staff & service
Great value for money
The stay didn't start so well as we was offered a room with bad smell and what we think is mold on the roof. Smelled like that atleast. We were reallocated to a quite noisy room next to the reception upon our request. The next day the, upon their day managers initiative, moved us to a much better room. The second night was therefore much better. Over all the staff was really trying to do their best to help. Service was really top. Breakfast was good. The area is interesting with many small restaurants, tourist companies and hotells. Hotel is recommended.
Stayed 1 night in Aug 2018
Response from Andy on 13 Aug,2018
Dear Our Beloved Guest , Thank you very much for your kind feedback We well noted . Best regards Splendid Holiday Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Very helpful and friendly staff. Good location.
Stayed 1 night in Jul 2018
Response from Thuy Linh (Ms.) on 13 Jul,2018
Dear our beloved customer, The first word on behalf of the entire hotel staff Splendid holiday hotel sent to all thank you for believing chosen our hotel for your family vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

4/10 Poor

Sabrina, New York

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Well located, good staff, disappointing facilities
The facilities are disappointing. The room seemed old and was very tight. It was supposed to be a king bed but instead it was two twin beds pushed together. The whole bedroom and bathroom seemed old and were not well taken care of. Breakfast was ok, though nothing special. On the bright side, the staff was nice and helpful and it is walking distance to good restaurants and places of interest.
Stayed 1 night in Jun 2018
Response from Thuy Linh (Ms.) on 11 Jul,2018
Dear Sabrina On behalf of Splendid hotel, I want to extend my sincerest apologies for the negative experience that you had with our facilities. At Splendid Hotel, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that we are very sorry. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person. Sincerely,

10/10 Excellent

Stuart, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in ideal Old Quarter location
Our stay at Splendid Holiday Hotel was brilliant from the moment we arrived. Although initially booked as a superior twin room, we were upgraded to a family room with larger beds and an excellent view over St Joseph's cathedral. The hotel had lovely, clean facilities, rooms were well presented and the shower had excellent pressure. A short walking distance to many local food and tourist areas as well as from the bus stop arriving from Hanoi airport: our only regret was not staying longer!
Stayed 1 night in Jun 2018
Response from Thuy Linh (Ms.) on 6 Jul,2018
Dear Stuart, The first word on behalf of the entire hotel staff Splendid hotel sent to all thank you for believing chosen our hotel for your family vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The sheets were dirty and the room was filled with mosquitos
Stayed 3 nights in Jun 2018
Response from Andrew Trinh - Hotel Manager on 4 Jul,2018
We are extremely shocked because this is the first time we heard about this. We will investigate and will address the issues immediately if we really have these problems. Thank you very much for your feedback and we do apologize for your inconvenience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Kelly on 27 Jun,2018
Dear Value Customer , Thank you very much for your kind feedback We will improve our service at soonest Best regards Splendid Holiday Team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best
The staff were very friendly. The room was alright. The bathroom was doable but would not come back because of the bathroom situation. The shower was not separated. Also, the tiles were falling apart and was not the cleanest.
Stayed 1 night in Jun 2018
Response from kelly on 19 Jun,2018
Dear Value Customer , Thank you very much for your kind feedback We will improve our service at soonest Best regards Splendid Holiday Team

10/10 Excellent

Bob, Manila, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very conveniently located. Hotel staff fantastic. More than willing to make your stay comfortable. Great breakfast offered Would definitely come back and reccomend to everyone.
Stayed 3 nights in Jun 2018
Response from Kelly on 19 Jun,2018
Dear Bob , Thank you very much for your kind feedback Best regards Splendid Holiday Team

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2018
Response from Thuy Linh (Ms.) on 6 Jul,2018
Dear our beloved customer, The first word on behalf of the entire hotel staff Splendid hotel sent to all thank you for believing chosen our hotel for your family vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Friendly Receptionists!!!
Both the day and night shift front office staff were amazingly friendly and helpful. Keep up the great work.
Stayed 2 nights in May 2018
Response from Thuy Linh (Ms.) on 6 Jul,2018
Dear Sam, The first word on behalf of the entire hotel staff Splendid hotel sent to all thank you for believing chosen our hotel for your family vacation. We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

6/10 Okay

david

Disliked: Staff & service, property conditions & facilities, room comfort
Over rated
This hotel is way over-rated, compared to the 2 other hotels that I stayed around the old quarter in Hanoi.
Stayed 1 night in May 2018
Response from kelly on 19 Jun,2018
Dear David , Thank you very much for your kind feedback We well noted . Best regards Splendid Holiday Team