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Reviews of Thang Long Opera Hotel

4 out of 5
Thang Long Opera Hotel
1C Tong Dan Street, Hoan Kiem District, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 101 reviews" "
Rating 8 - Good. 30 out of 101 reviews" "
Rating 6 - Okay. 15 out of 101 reviews" "
Rating 4 - Poor. 4 out of 101 reviews" "
Rating 2 - Terrible. 0 out of 101 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melody, Silverado

Stayed 1 night in Apr 2024
Response from Nguyen Minh Giap (Mr.) - Guest Relation Manager on 9 May,2024
Dear our beloved Guests,Warm greetings from Thang Long Opera Hotel - Hanoi!On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for staying with us during your vacation in Hanoi and giving so kind reviews on our property, … making sure our Thang Long Opera deserves to be recommended to your friends and other travelers.Wishing you a great time and we certainly look forward to welcoming you back Thang Long Opera Hotel again, then we have more chances to serve you with all the best services come from our hearts. Thanks & best regards, Hotel Management Board

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly when we checked in. We were staying one extra night from our tour and the night that I booked myself was an upgrade and they let us stay in this room for the full four nights that we would be staying in this hotel for no extra charge because we are celebrating our 50th wedding anniversary..
Stayed 1 night in Feb 2024
Response from Nguyen Minh Giap (Mr.) - Guest Relation Manager on 22 Apr,2024
Dear our valued Guests,Warm greetings from Thang Long Opera Hotel - Hanoi!On behalf of the Thang Long Opera Hotel team, I would like to express our sincere thanks for staying with us during your vacation of your 50th wedding anniversary vacation and giving so kind review on us, making sure our Thang Long Opera deserves to be recommended to your friends and other travelers. Wishing you a great time and we certainly look forward to welcoming you back Thang Long Opera Hotel again, then we have more chances to serve you with all the best services come from our hearts. Respectfully,The Hotel Management

6/10 Okay

Michael Vinh Duc

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Elif

Liked: Staff & service, property conditions & facilities
Good location, and kind staff
Stayed 3 nights in Dec 2023

4/10 Poor

Maureen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Leak water to the floor from the shower room. Bathroom condition is aging, poor caulking, water leaked.
Stayed 1 night in Jan 2023
Response from Nguyen Minh Giap - GRM on 30 Jan,2023
Dear Mr./ Mrs. Vu,"Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi, Vietnam!First of all, we'd like to express our sincere thanks for staying with us recently and we would like to extend our apologies for any inconvenience caused during your time with us.We appreciate your feedback and we have reported to our General Manager and requested our Engineering & Housekeeping Heads to double-check and fix all the defects in the bathroom.We thank you again for all and look forward to welcoming you back Thang Long Opera very soon so we have a chance to serve you the best services that come from our hearts.Wishing you a great time!Respectfully,The Hotel Management Board

10/10 Excellent

Hao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Nguyen Minh Giap (Mr.)- Guest Relation Manager on 5 Aug,2023
Dear valued Guests,“Nin hao” - Warm greetings from Thang Long Opera Hotel - Hanoi!On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us during the time and giving review kind review on us, making sure Thang Long Opera Hotel deserves to be recommended to our potential customers.Wishing you a great time & we certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chance to serve you with all the best services come from our hearts. With the best Regards,The Hotel Management Board

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from Giap Nguyen Minh (Mr.) - Guest Relation Manager on 19 Feb,2020
Dear Mr. David, "Xin Chao" - Warm greetings from Thang Long Opera Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a review on our property, making sure our Thang Long Opera Hotel deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

Tuyet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Giap Nguyen Minh (Mr.) - Guest Relation Manager on 6 Jan,2020
Dear valued Guest, On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us recently and giving a kind review of our hotel. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

6/10 Okay

Brandon Du

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Response from Giap Nguyen Minh (Mr.) - Guest Relation Manager on 6 Jan,2020
Dear Mr. Brandon Du, On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us recently and giving a kind review of our hotel. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Giap Nguyen Minh (Mr.) - Guest Relation Manager on 6 Jan,2020
HAPPY NEW YEAR 2020! Dear Mr. Dennis, On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us recently and giving a kind review of our hotel. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

6/10 Okay

chris

Travelled with family
Liked: Property conditions & facilities, room comfort
Good value, average hotel
Average price, average hotel near to the old quarter. Tired hotel bit it was fine
Stayed 2 nights in Dec 2019
Response from Giap Nguyen Minh (Mr.)-Guest Relation Manager on 6 Jan,2020
HAPPY NEW YEAR 2020! Dear Sir/ Madam, On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us recently and giving a kind review of our property’s perfect location. We’d also like to extend our apology for any inconvenience during your stay with us. Your feedback could help us a lot to continuously improve our facilities at the soonest. Thank you again and we certainly look forward to welcoming you back Thang Long Opera Hotel in the future tríps to Hanoi and we have more chances to serve you all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Just read the review
We were initially given a room with two twin beds that ended up being across the hall from a very loud banquet room, complete with sound check. It was also missing some ceiling trim. We asked for and were given a new room, but paying four star prices, we expect better in the first place. The breakfast buffet was notably good.
Stayed 3 nights in Dec 2019
Response from Giap Nguyen Minh (Mr.) - Guest Relation Manager on 1 Jan,2020
Dear Sir/ Madam, On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us recently and giving a kind review on our buffet breakfast. We’d also like to extend our apology for any inconvenience during your time with us. Your feedback could help us a lot to continuously improve our services and facilities. Thank you again and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chances to serve you all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Giap Nguyen Minh Guest Relation Manager on 25 Dec,2019
Dear valued Guest, Warm greetings from Thang Long Opera Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving so kind review on us, making sure Thăng Long Opera Hotel deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 Good

Kwak

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Nguyen Minh Giap (Mr.) -GRM on 8 Dec,2019
Dear Mr./Ms. Kwak, Warm greetings from Thang Long Espana Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a review on us, making sure our Thang Long Opera Hotel deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place and very close to tourist spots. Staff are friendly, though you need to wake up early if you want to enjoy the buffet since they only have limited seats. And they don’t refill the food unless you get their attention.
Stayed 2 nights in Nov 2019
Response from Giap Nguyen Minh (Mr.) - Guest Relation Manager on 6 Nov,2019
Dear valued Guest, Warm greetings from Thang Long Opera Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, I would like to express our sincere thanks for visiting us during your time in Hanoi and giving kind reviews on our property’s location and enthusiasm staff. Regarding the number of our Lam Dien Restaurant, in this high season, we sometimes welcome big tourist groups and they would have breakfast at the same time for the travel program. And for the food fill-up, we reported to our General Manager and also did request F&B Manager for the proper action very soon. Thank you so much for bringing these issues to our attention, that would help us a lot to improve our services. Wishing you a great time and we certainly look forward to welcoming you and yours back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Respectfully, The Hotel Management Board

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Giap Nguyen Minh (Mr.) - Guest Relation Manager on 5 Nov,2019
Dear valued Guest, Warm greetings from Thang Long Opera Hotel – Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a kind review on us, make sure Thăng Long Opera Hotel deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera very soon and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

Hank, Nashville TN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, spacious rooms on a quiet side street mere blocks away from the vibrant hum of the Old Quarter and 5 minute walk away from Hoan Kim Lake and the surrounding shops and sights. Located in a safe neighborhood, the helpful staff at this hotel make sure you lack for nothing. Highly recommend!
Stayed 3 nights in Oct 2019
Response from Giap Nguyen Minh (Mr.) - Guest Relation Manager on 30 Oct,2019
Dear Mr. Hank, “Xin chào” Warm greetings from Thang Long Opera Hotel – Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a kind review on us, make sure Thăng Long Opera deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi. We certainly look forward to welcoming you back Thang Long Opera very soon and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

IN GACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Giap Nguyen Minh (Mr.) -Guest Relation Manager on 19 Sept,2019
Dear valued Guests, Thank you for choosing Thang Long Opera Hotel for your recent stay in Hanoi and giving kind reviews on our services, making sure our Thang Long Opera Hotel deserves to be recommendable to your friends and others travelers. We hopefully believed that have had a nice memory about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon so we have more chance to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 Good

Kam Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Minh Giap Nguyen (Mr.) - Guest Relation Manager on 16 Sept,2019
Dear valued Guest Kam Leung, “Xin chào” Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and reviewing us. We hopefully believed that you have had a nice memory about Hanoi. We certainly look forward to welcoming you back Thang Long Opera Hotel next time and we have the chance to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

6/10 Okay

Sungyeon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a four star hotel
It’s clean and decent but no way a four star hotel. WiFi didn’t work well and bed was really uncomfortable.
Stayed 1 night in Aug 2019
Response from Giap Nguyen Minh (Mr.) -Guest Relation Manager on 16 Aug,2019
Dear Ms. Sung Yeon, " Xin chào" Warm greeting from Thang Long Opera Hotel! Thank you for choosing our services during your stay in Hanoi and your kind review on us regarding our staff and hotel's cleanliness. We are so sorry about the Wi-Fi, that would be much better if you informed us so we could fix it right away. We could set one more blanket on the bed and you could find it softer and more comfortable. Thank a lot for bringing these issues to our attention, we have reported to our General Manager and there will be acts shortly. Wishing a great time and look forward to welcoming you back very soon so we have more chance to bring to you the best service come from our hearts! Sincerely yours, The Hotel Management Board

10/10 Excellent

eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family tour in hanoi
The stay was very good the room was great for a family.
Stayed 1 night in Aug 2019
Response from Giap Nguyen Minh - Guest Relation Manager on 16 Aug,2019
Dear Mr. ERAN, “Xin chào” Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of Thang Long Opera team, we would like to express our sincere thanks for visiting us recently and giving kind reviews on our services. We hopefully believed that you have a nice memory about Hanoi. We certainly look forward to welcoming you back Thang Long Opera very soon so we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

Dylan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good and room is clean. Will recommend to others.
Stayed 4 nights in Jul 2019
Response from Giap Nguyen Minh (Mr.) - Guest Relation Manager on 8 Aug,2019
Dear Mr. Dylan, “Xin chào” Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of Thang Long Opera team, we would like to express our sincere thanks for visiting us recently and giving kind reviews on our services. We hopefully believed that you have a nice memory about Hanoi. We certainly look forward to welcoming you back Thang Long Opera in December then we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

KSHAMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff, good breakfast
Great location, well maintained place. Hotel checked us in early since our international flight reached way before official check in time. Thank you for that! Only strange experience was having to pay $9 for a spare key because we dropped a key card on a river cruise!
Stayed 3 nights in Jun 2019
Response from Giap Nguyen (Mr.) - Guest Relation Manager on 26 Jun,2019
Dear valued Guest, On behalf of Thang Long Opera team, we would like to express our sincere thanks for your staying with us and giving kind reviews on our services. We hopefully believed that you have had a nice memory about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great hotel with great location. Spacious and clean room, super king size double bed, great breakfast, great location ( in the case that you wish to be slightly away from the busy and noisy street ), friendly and helpful staffs. Worth for the value comparing to those in Old Quarters.
Stayed 2 nights in Apr 2019
Response from Giap Minh Nguyen (Mr. ) - Guest Realation Manager on 20 Apr,2019
Dear Mr. Martin, "Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our services and perfect location, making sure our Thang Long Opera Hotel deserves to be recommended to your friends and others travelers. We hopefully believed that you and yours have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location. With 4 family members, wish there had been a door on the bathroom (there was a curtain), but the hotel was clean, service was excellent and breakfast was decent.
Stayed 5 nights in Mar 2019
Response from Giap Minh Nguyen (Mr. ) -Guest Relation Manager on 1 Apr,2019
Dear our valued Guest Edith, "Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our services, making sure our Thang Long Opera Hotel deserves to be recommended to your friends and other travelers. We highly appreciated your suggestion regarding to the door on the bathroom in stead of the existing curtain. I have reported to our General Manager about this idea and there will be a proper action very soon. We hopefully believed that you and yours have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

MKP1, Lynchburg, vA, USA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staff English speaking staff.
Stayed 2 nights in Mar 2019
Response from Dat Nguyen Khanh Guest Relation on 30 Mar,2019
Dear Value Guest, Thank you for taking the time to send a valuable review about our hotel. We are grateful for your comments on our customer care and upcoming improvements. Our staff are trained to bring the best service to our customers, we are happy that you have found the friendliness and value we bring during our stay here. We are committed to continuing to improve quality this winter with upgrades to the dinner and conference areas. We look forward to seeing you again for the upcoming trip in Hanoi! Thanks & Best regard, Dat Nguyen Khanh Guest Relation

8/10 Good

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Giap Minh Nguyen (Mr. ) Guest Relation Manager on 17 Mar,2019
Dear Mrs. Giles Barton, Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of entire Thang Long Opera Hotel team, I would like to express our sincerely thanks for staying with us during your time in Hanoi and your kind reviews. That would be grateful that you could give us some detail reviews and suggestion via grm@thanglongoperahotel.com and we know how to make our guest feel really comfortable and satisfied with our services. We thank you again and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

6/10 Okay

Doug

Liked: Staff & service
Stayed 2 nights in Mar 2019
Response from Giap Minh Nguyen (Mr.) - Guest Relation Manager on 12 Mar,2019
Dear Valued Guest, Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera team, I would like to extend our thanks for staying with us . That would be our gratefulness of you by giving us your detail comment and suggestion to our Guest Relation Manager at grm@thanglongoperahotel.com / +84 (0) 961 71 5775 and we are able to do any improvement of our property and services. Thank you very much and we certainly look forward to hearing from you very soon and certainly desire to welcome you back Thang Long Opera Hotel & we have more chance to bring to you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

4/10 Poor

G, NY USA

Travelled with family
Liked: Property conditions & facilities
Hotel itself is very nice, but on a run down street. It’s 2 blocks from upscale shopping, the lake and the consulates but still felt off the path. Staff was professional but not friendly or service-minded. The bed was so hard, it was like sleeping on the floor.
Stayed 1 night in Mar 2019
Response from Giap Minh Nguyen (Mr.) Guest Relation Manager on 12 Mar,2019
Dear Guest, "Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera Hotel team, I would like to express our sincerely thanks for your staying with us and giving kind reviews on our property, also feed back about the bed. We’d like to extend our apology about it. That would be much better if you had informed us about this right away and we could put in an extra blanket or even change another room for your conveniences. We thank you for bringing these issues to our attention and we certainly look forward to welcoming you and yours back Thang Long Opera Hotel very again and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Giap MinhNguyen - Guest Relation Manager on 19 Feb,2019
Dear valued Guest, Warm greeting from Thang Long Opera Hotel - Hanoi! On be haft of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our services, making sure our Thang Long Opera Hotel deserves to be recommendable to your friends and others travelers. We hopefully believed that you have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

LAKSHMANAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
amazing with a good location near to the lake and restaurants
Stayed 1 night in Jan 2019
Response from Nguyen Minh Giap - Guest Relation Manager on 29 Jan,2019
Dear Mr. LAKSMANAN, "Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi! On be haft of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our property and the level of service provided by my colleagues making sure our Thang Long Opera Hotel deserves to be recommendable to your friends and others travelers. We hopefully believed that you have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

Irene, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to Old Quarter city center, Friendly staff. Nice hotel, will definitely stay here when we come back to Hanoi
Stayed 3 nights in Dec 2018
Response from Nguyen Minh Giap - Guest Realation Manager on 21 Jan,2019
Dear Mrs. Irene Ngoc Duong, "Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi! On be haft of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our property and the level of service provided by my colleagues making sure our Thang Long Opera Hotel deserves to be recommendable to your friends and others travelers. We hopefully believed that you have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 Excellent

Thanh tuyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely ! Excellent location, Very good service.
Stayed 1 night in Jan 2019
Response from Nguyen Minh Giap - Guest Relation Manager on 13 Jan,2019
Dear valued Guest Thanh Tuyen, Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of entire Thang Long Opera Hotel team, I would like to extend our sincerely thanks for choosing us & kind reviews regarding to our property and the level of service provided by my colleagues making sure our hotel deserves to be recommendable to your friends and other travelers. We hopefully believe that you had nice memories about Hanoi capital and certainly look forward to welcoming you and your friends back soon and we have chance to bring to you the best services come from our hearts. Thank you very much and See you again! Sincerely yours, The Hotel Management Board

6/10 Okay

Kaitlin

Liked: Cleanliness, staff & service
Construction outside didn't stop all night (January 2019). Otherwise fine and a good location.
Stayed 1 night in Jan 2019
Response from Nguyen Minh Giap - Guest Relation Manager on 13 Jan,2019
Dear VALUED GUESTS, Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of entire Thang Long Opera Hotel team, I would like to express our sincerely thanks for choosing us during your time in Hanoi capital. I would also like to extend our apology for any inconveniences regarding to the noise that come from neighbors’’ construction. Fortunately, the main construction parts that make noise will be finished in the next 10 days and the main construction parts that make noise will be finished in the next 10 days and by now we have put all sound-proof windows in all of our rooms making all our rooms are quiet and clean at the most. Mr./ Mrs. KAITLIN, we thank you for bringing these issues to our attention and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to bring to you all best services that comes from our hearts. Thank you very much and See you again! Respectfully, The Hotel Management Board

10/10 Excellent

Thanh tuyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Good location and great hospitality
Stayed 2 nights in Jan 2019
Response from Nguyen Minh Giap - Guest Relation Manager on 8 Jan,2019
Dear valued Guest Thanh Tuyen, Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of entire Thang Long Opera Hotel team, I would like to extend our sincerely thanks for choosing us & kind reviews regarding to our property and the level of service provided by my colleagues making sure our hotel deserves to be recommendable to your friends and other travelers. We hopefully believe that you had nice memories about Hanoi capital and certainly look forward to welcoming you and your friends back soon and we have chance to bring to you the best services come from our hearts. Wishing you and your family to welcome a New Year 2019 full of Energy, Happiness, Health, Luck & Peace! Respectfully, The Hotel Management Board

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Like: good service, location, nice hotel, breakfeast Do not like: the 3 beds are too hard, bathroom has no door only curtain, no intimacy. Big construction in front of hotel, very noisy. Suggestion: use Pearl Hotel instead
Stayed 1 night in Dec 2018
Response from Nguyen Minh Giap - Relation Manager on 8 Jan,2019
Dear valued Guest, On behalf of Thang Long Opera Hotel team, we would like to express our sincerely thanks for staying with us & also extend our apology for any inconveniences caused the noises these come from the neighbor’s construction. Fortunately, the main construction parts that make noise will be finished in the next 10 days and by now we have put all sound-proof windows in most of our rooms making all our rooms are quiet and hygiene at the most. Regarding to the less comfort of the bed, that would be grateful if you let us soon and we could set a soft blanket on for a softness of the bed. And the curtain is the most properly set up in the Deluxe and Suite room which have bathtubs. Thank you for bringing these issues to our attention and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to bring to you all best services come from our hearts. Wishing you and your family to welcome a New Year 2019 full of Energy, Happiness, Health, Luck & Peace! Respectfully, The Hotel Management Board

6/10 Okay

Ronit

Liked: Cleanliness, staff & service
Nice hotel, good location, but noisy area
Nice hotel in the center of Hanoi, close to the opera house, the lake and the local old district and market. The problem is construction! There are two high rise buildings under construction 24/7 and its very noisy all day (including at night) inside the hotel, in the room and in the surrounding area.
Stayed 1 night in Dec 2018
Response from Nguyen Minh Giap - Guest Relation Manager on 1 Jan,2019
Dear valued Guest Ronit, Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera Hotel team, we would like to express our sincere thank for staying with us & also extend our apology for any inconveniences caused the noises these come from the neighbor’s construction. Fortunately, the main construction parts that make noise will be finished in the next 10 days and by now we have put all sound-proof windows in all of our rooms making all our rooms are quiet and clean at the most. Thank you for bringing this issue to our attention and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to bring to you all best services that comes from our hearts. Wishing you and your family to welcome a New Year 2019 full of Energy, Happiness, Health, Luck & Peace! With our best regards, The Hotel Management Board

6/10 Okay

Van

Liked: Cleanliness
Conveniently located for Hoan Kiem Lake visit
Maybe it was due to weather in December or maybe the room is at the far end of the corridor/building, but we felt humidity in the room. Door was wide open when we checked in the room, a bit unusual when you are checking in.
Stayed 2 nights in Dec 2018
Response from Nguyen Minh Giap - Guest Realation Manager on 1 Jan,2019
Dear valued guest Van, Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of entire Thang Long Opera Hotel team, we would like to express our sincere thank for staying with us during your time in Hanoi and bringing the issue to our attention for the most proper rooming preparation. Mr./Mrs. Van, thank you again and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to bring to you all best services that comes from our hearts. Wishing you and your family to welcome a New Year 2019 full of Energy, Happiness, Health, Luck & Peace! With our best regards, The Hotel Management Board

6/10 Okay

Ronit

Liked: Cleanliness, staff & service
Nice hotel, but noisy surroundings
The hotel is ok, located in the old city, walking distance to the lake, opera and shopping district. The challenge is construction from both sides of the hotel. Two high rise buildings are under construction with work 24/7. Noisy all the time, including in the rooms. It’s hard to sleep without ear plugs, and very noisy inside the hotel
Stayed 1 night in Dec 2018
Response from Nguyen Minh Giap - Guest Relation Manager on 1 Jan,2019
Dear valued guest Ronit, Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera Hotel team, we would like to express our sincere thank for staying with us & also extend our apology for any inconveniences caused the noises these come from the neighbor’s construction. Fortunately, the main construction parts that make noise will be finished in the next 10 days and by now we have put all sound-proof windows in all of our rooms making all our rooms are quiet and clean at the most. Thank you for bringing this issue to our attention and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to bring to you all best services that comes from our hearts. Wishing you and your family to welcome a New Year 2019 full of Energy, Happiness, Health, Luck & Peace! With our best regards, The Hotel Management Board

8/10 Good

Ronit

Liked: Cleanliness, staff & service, property conditions & facilities
Family vacation
The hotel is situated very close walking distances to central Hanoi. However , there is a noisy construction near the hotel. The staff was welcoming and polite . We stayed in two different accommodations: one was the family suite and another was two adjoining bedrooms . We first stayed in the family suite. We have asked to move to the adjoining rooms as the single beds were extremely uncomfortable and difficult to sleep in . The staff moved us the next day to the adjoining rooms which had much better beds . The hotel’s breakfast buffet was fair .
Stayed 1 night in Dec 2018
Response from Nguyen Minh Giap - Guest Relation Manager on 28 Dec,2018
Dear our valued Guests, On behalf of entire Thang Long Opera Hotel team, I would like to extend our sincerely thanks for choosing us & kind reviews regarding to our property and the level of service provided by my colleagues making sure Thang Long Opera Hotel deserves to be recommendable to your friends and other travelers. Regarding to the noise come from the neighbor’s construction. It’s really out of our control luckily by now we have put all sound-proof windows in all of our rooms making all our rooms are quiet and clean at the most. We hopefully believe that you and yours had nice memories about Hanoi capital and certainly look forward to welcoming you and your friends back soon and we have chance to bring to you the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 Excellent

Kyung Mee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great breakfast!
Great location, breakfast, service.
Stayed 2 nights in Dec 2018
Response from Nguyen Minh Giap - Guest Relation Manager on 28 Dec,2018
Dear valued Guest KYUNG MEE, On behalf of entire Thang Long Opera Hotel team, I would like to extend our sincerely thanks for choosing us & kind reviews regarding to our property and the level of service provided by my colleagues making sure Thang Long Opera Hotel deserves to be recommendable to your friends and other travelers. We hopefully believe that you and yours had nice memories about Hanoi capital and certainly look forward to welcoming you and your friends back soon and we have chance to bring to you the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the pictures and the description, I was expecting a slightly higher standard for this hotel. However, I had an excellent stay! Yes, some features look a little dated, the hotel reception/lounge is a little small (compare to what I expected), but it doesn't really matter and it did not impact the quality of my stay. The hotel staff is excellent. The staff at the bar has limited English proficiency, but the staff at reception has no problem speaking English. There is a very nice buffet breakfast in the morning. The food is good. The room was good - nothing special to report. It was clean. The hotel was located about 10 min walk from both the lake (nice and very lively to walk around on Friday/Saturday nights) and the Opera house. I felt safe when going back to the hotel every night. I would come back to this hotel again. It is a good quality/price ratio.
Stayed 3 nights in Dec 2018
Response from Nguyen Minh Giap - Guest Relation Manager on 28 Dec,2018
Dear our valued Guests, On behalf of entire Thang Long Opera Hotel team, I would like to extend our sincerely thanks for choosing us & kind reviews regarding to our property and the level of service provided by my colleagues making sure Thang Long Opera Hotel deserves to be recommendable to your friends and other travelers. We hopefully believe that you and yours had nice memories about Hanoi capital and certainly look forward to welcoming you and your friends back soon and we have chance to bring to you the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely facility snd helpful staff.
Stayed 1 night in Nov 2018
Response from Giap Nguyen Minh - Guest Relation Manager on 6 Dec,2018
Dear valued Guests, On behalf of entire Thang Long Opera Hotel team, I would like to express our sincerely thanks for choosing us & your kind reviews regarding to our property and the level of service provided by my colleagues making sure our Thang Long Opera Hotel deserves to be recommendable to your friends and others travelers. We hopefully believed that you had nice memories about Hanoi capital. We certainly look forward to welcoming you back soon and we will have chance to bring to you the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good for short stay. My room is a bit noisy with an consistently unknown sounds (like generator or what).
Stayed 1 night in Nov 2018
Response from Nguyen Minh Giap-Guest Relation Manager on 24 Nov,2018
Dear our valued Guest, Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera Hotel team, we would like to express our sincerely thank for staying with us & your kind reviews/ feed regarding to our hotel property and the level of service provided by my colleagues making sure our hotel deserves to be recommendable to your friends and others travelers. We are also very sorry for any inconveniences caused by the unexpected noises, and have carried out an inspect to find out the source and the solution. Thank you to bring this to our attention. We certainly look forward to welcoming you back Thang Long Opera Hotel soon and we have more chance to bring to you all best services that comes from our hearts. With our best regards, The Hotel Management Board

10/10 Excellent

Subhendu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Nguyen Minh Giap-Guest Relation Manager on 19 Nov,2018
Dear our valued Guest Subhendu, Warm greeting from Thang Long Opera Hotel Hanoi! On behalf of Thang Long Opera Hotel team, we would like to express our sincerely thanks for staying with us and kind reviews on us making sure our hotel deserves to be recommended to your friends and others travelers. Thank you again and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have another chance to bring to you all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed here a couple of times. Facilities are good. Very clean. Staff is excellent.
Stayed 2 nights in Nov 2018
Response from Nguyen Thuc Anh on 15 Nov,2018
Dear our valued Guest - Mr. Paul, Warm greeting from Thang Long Opera Hotel Hanoi! On behalf of Thang Long Opera Hotel team, we would like to express our sincerely thank for staying with us and kind reviews regarding to our hotel property and the level of service provided by my colleagues making sure our Thang Long Opera Hotel deserves to be recommended to your friends and others travelers. Thanks again and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have another chance to bring to you all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Nguyen Minh Giap-Guest Relation Manager on 12 Nov,2018
Dear Mr. Paul, Warm greeting from Thang Long Opera Hotel Hanoi! On behalf of Thang Long Opera Hotel team, we would like to express our sincerely thank for staying with us and kind reviews regarding to our hotel property and the level of service provided by my colleagues making sure our Thang Long Opera Hotel deserves to be recommended to your friends and others travelers. Thanks again and we certainly look forward to welcoming you back Thang Long Opera Hotel in the upcoming time and we have chance to bring to you all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 Excellent

blackbeauty, Saint Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location; super staff, especially the Concierge
Stayed 4 nights in Oct 2018
Response from Nguyen Minh Giap-Guest Relation Manager on 12 Nov,2018
Dear our valued Guest -BlackBeauty, Warm greeting from Thang Long Opera Hotel Hanoi! On behalf of Thang Long Opera Hotel team, we would like to express our sincerely thank for staying with us and kind reviews regarding to our hotel property and the level of service provided by my colleagues making sure our Thang Long Opera Hotel deserves to be recommended to your friends and others travelers. Thanks again and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have another chance to bring to you all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

8/10 Good

Stephen, USA

Liked: Cleanliness, staff & service, room comfort
The hotel is very close to the city center, so it is very convenient to explore the city. The hotel staff is also very helpful!
Stayed 2 nights in Oct 2018
Response from Nguyen Minh Giap-Guest Relation Manager on 23 Oct,2018
Dear Mr. Stephen, Warm greeting from Thang Long Opera Hotel Hanoi! We would like to express our sincerely thank for staying with us and kind reviews regarding to our hotel property and the level of service provided by my colleagues making sure our Thang Long Opera Hotel deserves to be recommended to your friends and others travelers. Thanks again and we certainly look forward to welcoming you back Thang Long Opera Hotel in the upcoming time and we have another chance to bring to you all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Nguyen Minh Giap-Guest Relation Manager on 12 Sept,2018
Dear Valued Guest, "Xin chào" Warms greeting from Thang Long Opera Hotel - Hanoi! Thank you so much for your stay with us & pretty good reviews regarding to our hotel property and the level of service provided by my colleagues making sure our Thang Long Opera Hotel deserves to be recommended to your friends and others travelers. Thanks again and we certainly look forward to welcoming you back Thang Long Opera Hotel in the upcoming time and we have another chance to bring to you all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board