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Old, dirty & small room. Hairs on the carpet, skin feeling itchy after lying on the bed. The breakfast consists of only bread, the worst experience in my life.
CHOR YEW ALLAN
Stayed 1 night in Feb 2024
Response from Grace Sohotel Guest Service on 22 Feb,2024
Thank you very much for taking the time to share your feedback. We are very sorry to hear that your experience at the Sohotel did not meet your expectations. Please be assured that we are working tirelessly to provide memorable experiences and service excellence for all our guests. We hope to be able to welcome you again for a most delightful stay.
Short walk to all transportation. Room clean. Friendly staff. Overall good stay experience
PETER MAN KIT
Stayed 2 nights in Feb 2024
Response from Grace Sohotel Guest Service on 22 Feb,2024
We are grateful for your positive feedback! It's wonderful to know that you enjoyed your stay at Sohotel. We strive to provide excellent service and a comfortable experience for all our guests. Thank you for choosing us.
Response from Grace Sohotel Guest Service on 22 Feb,2024
We are grateful for your positive feedback! It's wonderful to know that you enjoyed your stay at Sohotel. We strive to provide excellent service and a comfortable experience for all our guests. Thank you for choosing us.
Response from Grace Sohotel Guest Service on 22 Feb,2024
Thank you for your positive review! We are thrilled to hear that you had a great experience at Sohotel. We appreciate your kind words and hope to welcome you back again soon.
Response from Grace Sohotel Guest Service on 5 Feb,2024
Thank you for your positive review! We are thrilled to hear that you had a great experience at Sohotel. We appreciate your kind words and hope to welcome you back again soon.
location, staff, room, service ... all perfectly acceptable & of a very high standard. Wish the sliding bathroom-door of Rm 502 was not “too flimsy”. Great value for money, for Hkg Island area. Keep up the good work !
Peter
Stayed 2 nights in Oct 2023
Response from Grace Sohotel Guest Service on 5 Feb,2024
Your positive review means the world to us. We are delighted that you had a pleasant stay at Sohotel. We look forward to serving you again in the future. Thank you for taking the time to share your experience
old and uncomfortable bed. room much smaller compared to showed on pictures. no shower stand , had to hold the shower head during showers. not worth it
Krish
Stayed 4 nights in Aug 2023
10/10 Excellent
Michael
12 Aug,2023
Michael
Stayed 2 nights in Aug 2023
Response from Sohotel Guest Service on 20 Aug,2023
Thank you very much for your comment! We hope to serve you again in near future!
8/10 Good
ADAM
Travelled with partner
24 Jul,2023
Liked: Cleanliness, staff & service
Staff very helpful and friendly. Builing is a bit compact along with elevator. Breakfast option disappointing.
ADAM
Stayed 4 nights in Jul 2023
Response from Sohotel Guest Service on 20 Aug,2023
Thank you for choosing to stay with us at Sohotel, and sharing your review. We are so pleased to hear you enjoyed your stay with us. We also noticed and addressed your other comments.
Great place to stay even for an extended period of time. Accommodating staff and the morning complimentary coffee is a great way to start the day. Will stay there again.
Ngai
Stayed 2 nights in Jun 2023
Response from Sohotel Guest Service on 20 Aug,2023
Thank you for choosing to reside with us at Sohotel, and sharing the positive review on Expedia. We are happy to learn that you were delighted by the breakfast and coffee. We look forward to serving you in the future.
Walkable distance from central landmark and hk macau ferry terminal.
Supermarkets and convenience stores located nearby.
Joana
Stayed 1 night in May 2023
2/10 Terrible
GANDHI
12 May,2023
GANDHI
Stayed 1 night in May 2023
10/10 Excellent
Earl
Business traveller
23 Apr,2023
Liked: Cleanliness, staff & service, room comfort
Good price for the location.
The room I got was very small but I expected that for the price I paid. It was very clean and I only needed the room for the night. The desk was up against the bed so kinda not usable. I would get a much larger room if I was working and staying for the week because I would need a real desk to use.
Earl
Stayed 1 night in Apr 2023
6/10 Okay
Nabin
9 Aug,2022
Nabin
Stayed 1 night in Aug 2022
Response from Sohotel Guest Service on 11 Aug,2022
Thanks! we hope to serve you again
6/10 Okay
Ka Wai
28 Mar,2022
Disliked: Staff & service
Ka Wai
Stayed 1 night in Mar 2022
Response from Guest Service on 3 Apr,2022
Thank you for choosing to stay with us at Sohotel, and sharing your rate. Hope to see you in the earliest future.
Thank you for your review.
During the market downturn in recent years and no trade-off in our service, we have been forced to adopt the User Pays principle. Our guests are able to enjoy a most competitive room rentals. For guests’ convenience, the branded bottle water is only charged closely at the selling price in supermarkets. Room coupons will be issued to guests upon check-out. The savings on room rentals is another kind of give-back to our guests.
Again, thank you for your rate and review.
We are looking forward to see and serve you in the earliest further.
6/10 Okay
Verified traveller
26 May,2021
Liked: Staff & service
Disliked: Room comfort
Verified traveller
Stayed 1 night in May 2021
Response from Guest Service Officer on 26 May,2021
The staff were so attentive and helpful. They were eager to help out in any way
Luke
Stayed 4 nights in Feb 2020
Response from Guest Service on 9 Mar,2020
Thank you for taking the time to share your review And we are so glad that our service have impressed you. We are all looking forward to see and service you in the earliest future.
Thank you for sharing your ranking. We hope can see and service you in the earliest further.
8/10 Good
Luiz Otavio
29 Dec,2019
Liked: Cleanliness, staff & service
Luiz Otavio
Stayed 6 nights in Dec 2019
Response from Guest Service on 30 Dec,2019
Thank you for enjoying a pleasant stay with us.
We thank you very much for your comments and look forwards to serve you again in not too distant future.
We arrived at the hotel just before midnight and when they saw how much luggage we had, they suggested we had a slightly larger room. The original room was a bit bigger than the bed. For Central Hong Kong, it was comfortable and convenient. We will probably go back next time are in Hong Kong.
Phillip
Stayed 2 nights in Dec 2019
Response from Sherman/ Assistant Guest Service Manager on 20 Dec,2019
Thank you for enjoying a pleasant stay with us.
We are delighted to receive your comments, and especially of your compliment.
Your compliment is definitely encouraging us to continue our utmost services to you.
Once again, we thank you very much for your comments and look forwards to serve you again in not too distant future.
Staff were very friendly and helpful. Breakfast was nice and delivered to our room.
Only negative point is that this is the only hotel I've ever stayed in that employs the strange practice of requiring a large deposit at check in that will eventually be refunded within a month after check out.
Colum
Stayed 1 night in Dec 2019
Response from Sohotel Guest Service on 19 Dec,2019
Thank you for taking the time to share your percious review. We are so thrilled that to know we have impressed you with the warm hospitality. Regarding to the deposit required, we will notice our bank for releasing the authorazition on guest departure day. However, it might takes time for release due to not the local bank. Thank you for understanding and we look forward to serving you in the earliest future.
Good location. Great value. Rooms are small but super clean. Staff is helpful and kind.
Paul
Stayed 1 night in Dec 2019
Response from Sohotel on 13 Dec,2019
Thank you for sharing your staying experience with us. It is motivating to know how our genuine services and heart-warming hospitality have left such a great impression on you. We all cannot wait to welcome you back to your now home away from home next time you are in town. Best regards
Thank you for choosing to stay with us at Sohotel, and your review. We are so pleased to hear you enjoyed your stay with us. Hope to see you in the earliest future.
8/10 Good
Verified traveller
27 Nov,2019
Verified traveller
Stayed 7 nights in Nov 2019
Response from Guest Service on 29 Nov,2019
Thank you for enjoying a pleasant stay with us.
We look forwards to serve you again in not too distant future.
The rooms are small but the space is very well utilized. It is located in an excellent area of tow. It away from the busy shopping tourist area. Only 3 blocks from the train station MTR and next to many excellent restaurants. It is only a 5 to 10 mins walk to most tourist destinations.
Mark
Stayed 5 nights in Nov 2019
Response from Sherman on 19 Nov,2019
Thank you for enjoying a pleasant stay with us.
We are delighted to receive your comments and especially of your compliment.
We still have bigger room size at the hotel. Please check more information for Signature room and Signature Suite on our website.
Your compliment is definitely encouraging us to continue our utmost services to you.
Once again, we thank you very much for your comments and look forwards to serve you again in not too distant future.
Thank you for enjoying the pleasant stay with us.
We thank you very much for your comments and look forwards to serve you again in not too distant future at Sohotel.
Thank you for choosing to stay with us at Sohotel and taking time to share your feedback with us as this will help us to continue to improve and strive to provide the best guest experience. We appreciate your positive comments on our good breakfast,clean environment and friendly colleagues.
We look forward to serving you in the future.
Fantastic hotel. The pool is great, service is lovely and the location is ideal for the beach and nightlife. Will definitely return.
mark
Stayed 2 nights in Oct 2019
Response from Sherman on 19 Oct,2019
Thank you for enjoying a pleasant stay with us.
We are delighted to receive your comments, and especially of your compliment.
Your compliment is definitely encouraging us to continue our utmost services to you.
Once again, we thank you very much for your comments and look forwards to serve you again in not too distant future.
10/10 Excellent
Verified traveller
7 Oct,2019
Verified traveller
Stayed 2 nights in Oct 2019
Response from Sherman on 9 Oct,2019
Greetings from Sohotel. Thank you for enjoying a pleasant stay with us.
We look forwards to serve you again in not too distant future.
The hotel and staff were great. The only negative was the size of the room. It was very small, but everything was comfortable including the bed and the pillows. The amenities were clean and current.
The staff were very helpful and pleasant to deal with. I would stay there again despite the room size.
Peter
Stayed 1 night in Sep 2019
Response from Sherman on 6 Oct,2019
Greetings from Sohotel. Thank you for enjoying a pleasant stay with us.
We are delighted to receive your comment, and especially of your compliment.
Your compliment is definitely encouraging us to continue our utmost services to you.
Actually, we still have bigger at the hotel which is called "Signature room" and "Signature Suite". Please get more information on the website.
Once again, we thank you very much for your comments and look forwards to serve you again in not too distant future.
mini hotel room and there is no lobby for sitting. apart from that, everything is very good.
Ivy
Stayed 5 nights in Sep 2019
Response from Sherman on 6 Oct,2019
Greetings from Sohotel. Thank you for enjoying a pleasant stay with us.
We are delighted to receive your comment, and especially of your compliment.
Your compliment is definitely encouraging us to continue our utmost services to you.
If you would like to have a sitting area in the room, please choose our Signature room or Signature Suite. Please get more information on the website.
Once again, we thank you very much for your comments and look forwards to serve you again in not too distant future.
Very central. Staff very friendly. Surprisingly there is no restaurant area. Breakfast is served in the room or could be served in a small room.But what is the greatest service is the wifi portable antena they loan you. That is amazing ! you are connected 24h/ 24h.
Brigitte
Stayed 3 nights in Aug 2019
Response from Sherman on 13 Sept,2019
Thank you for enjoying a pleasant stay with us.
We are delighted to receive your comments, and especially of your compliment.
Your compliment is definitely encouraging us to continue our utmost services to you.
Once again, we thank you very much for your comments and look forwards to serve you again in not too distant future.
10/10 Excellent
Verified traveller
14 Aug,2019
Verified traveller
Stayed 1 night in Aug 2019
Response from Sherman on 17 Aug,2019
Thank you for enjoying a pleasant stay with us.
We are delighted to receive your comments, and especially of your compliment.
Your compliment is definitely encouraging us to continue our utmost services to you.
Once again, we thank you very much for your comments and look forwards to serve you again in not too distant future.
Very friendly staff - keen, welcoming and attentive.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Sherman on 17 Aug,2019
Thank you for enjoying a pleasant stay with us.
We are delighted to receive your comments, and especially of your compliment.
Your compliment is definitely encouraging us to continue our utmost services to you.
Once again, we thank you very much for your comments and look forwards to serve you again in not too distant future.
Best hotel stay ever! Couldn’t ask for more friendly or caring staff who went out of their way to look after us. They checked in to make sure we weren’t hungry when we hadn’t ordered dinner on a day when every thing was closed due to a typhoon.
Yvonne
Stayed 4 nights in Jul 2019
Response from Sherman on 17 Aug,2019
Thank you for enjoying a pleasant stay with us.
We are delighted to receive your comments, and especially of your compliment.
Your compliment is definitely encouraging us to continue our utmost services to you.
Once again, we thank you very much for your comments and look forwards to serve you again in not too distant future.