Terrace/patio

Reviews of Courtyard by Marriott Houston NASA/Clear Lake

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 647 out of 964 reviews" "
Rating 8 - Good. 226 out of 964 reviews" "
Rating 6 - Okay. 52 out of 964 reviews" "
Rating 4 - Poor. 22 out of 964 reviews" "
Rating 2 - Terrible. 17 out of 964 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yuriko, Montebello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and within walking distance of the Space Center and small shopping areas and fast food restaurants and parking.
Stayed 2 nights in Apr 2024
Response from DG on 22 May,2024
Hi Yuriko, thank you for staying with us and for sharing this feedback. We hope to see you again, should your travels bring you back to NASA/Clear Lake!

4/10 Poor

Robert

The Houston hotel did not meet our expectations. The Clear Water facility was much better.
Stayed 1 night in May 2024
Response from DG on 14 May,2024
Hi Robert, thank you for taking the time to share your feedback at both hotels. We appreciate your loyalty to Marriott and hope to see you again, should your travels bring you back to NASA/Clear Lake!

6/10 Okay

Vaneat

Travelled with family
Liked: Cleanliness, property conditions & facilities
Cleaning staff entered without knocking. Bistro understaffed and errors on charges food order (eggs cooked wrong two days in a row
Stayed 3 nights in Apr 2024
Response from DG on 30 Apr,2024
Hi Vaneat, thank you for taking the time to share your feedback. We are so sorry to hear of these encounters with our staff and service. We would like to address them further. Could you kindly contact the hotel directly and ask to speak with management at your earliest convenience. Thank you Vaneat.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from DG on 30 Apr,2024
Hi Rachael, thank you for choosing to stay with us and for taking the time to complete a review. We hope to see you again and have a wonderful day!

8/10 Good

Teresa, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DG on 19 Apr,2024
Hello Teresa, thank you for choosing to stay with us and for sharing your feedback. We appreciate your business and hope to see you again!

8/10 Good

PAUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Apr 2024
Response from DG on 8 Apr,2024
Thank you Paul for choosing to stay with us. We appreciate your business and hope to see you again!

10/10 Excellent

Joy

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolute blast.
Stayed 2 nights in Mar 2024
Response from DG on 25 Mar,2024
Hi Joy, thank you for taking the time to share your experience while staying with us. We hope to see you again!

2/10 Terrible

Lynda, San Antonio

Travelled with family
Disliked: Staff & service, property conditions & facilities
A/C did not work!!
Stayed 2 nights in Mar 2024
Response from DG on 25 Mar,2024
Hello Lynda, thank you for taking the time to share your feedback. We are so sorry to hear that your AC was not working and understand the importance of having it. Could you please contact the hotel to discuss this matter further. Thank you Lynda

8/10 Good

Steve, Yelm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location. Rooms were nice and big. Lots of towels and shower products in room!
Stayed 1 night in Mar 2024
Response from DG on 25 Mar,2024
Thank you so much Steve for this great review. We appreciate your business and hope to see you again, should your travels bring you back to NASA/Clear Lake.

10/10 Excellent

Chidamber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DG on 25 Mar,2024
Hello Chidamber, thank you for choosing to stay with us. We appreciate your feedback. Have a wonderful day!

10/10 Excellent

steve

Thank you Holly for being so nice and professional.
Stayed 1 night in Mar 2024
Response from DG on 12 Mar,2024
Hi Steve, thank you for choosing to stay with us and for taking the time to share a review. Holly is a wonderful associate and we will share your feed back with her. Have a fantastic day and thank you again!

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from DG on 31 Mar,2024
Hello Lisa, thank you so much for choosing to stay with us and for leaving this great review. We hope to see you again!

10/10 Excellent

Joanna, Rockwall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, convenient to nasa space center, eateries, and Galveston cruise port. Well maintained and clean. Only negative is $5 for a cup of coffee.
Stayed 1 night in Feb 2024
Response from DG on 26 Feb,2024
Hi Joanna, thank you for sharing your feedback. We hope to see you again, should your travels bring you back to NASA/Clear Lake. Have a fantastic day and thank you again!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Feb 2024
Response from DG on 19 Feb,2024
Thank you Victor for choosing to stay with us and for leaving such a great review. Have a fantastic day!

6/10 Okay

Nakiea

Stayed 1 night in Feb 2024
Response from DG on 12 Feb,2024
Hello Nakiea, thank you for choosing to stay with us. I'm so sorry to see that we did not exceed your expectations. Your feedback is very important to us and we would like to discuss any matters you've encountered. Please feel free to contact the hotel directly and ask to speak with our General Manager.

10/10 Excellent

sharon

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
It was very close to NASA, Catholic church and restaurants.
Stayed 1 night in Feb 2024
Response from DG on 12 Feb,2024
Hello Sharon, thank you for choosing to stay with us and for taking the time to share your feedback. We hope to see you again, should your travels bring you back to NASA/Clear Lake!

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but for one temporary glitch
I would have given 5 stars to everything, but the hotel ran out of hot water (apparently repairs were imminent) so I had a cold, cold shower. I like the design and decor! Efficient, well laid-out rooms, simple and tasteful furnishings (none of those awful multi-colored carpets in common areas! Yay!). Other than cold water, it was a very pleasant stay.
Stayed 2 nights in Jan 2024
Response from DG on 31 Jan,2024
Hi Anne, thank you so much for choosing to stay with us and for sharing your feedback. We appreciate your understanding as we are currently working to resolve the hot water issue. Have a wonderful afternoon and thank you again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DG on 23 Jan,2024
Hi Michael, thank you so much for leaving this great review. We appreciate your business and hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from DG on 23 Jan,2024
Hello and thank you for choosing to stay with us. We appreciate you taking the time to leave this great review. Have a wonderful day!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DG on 23 Jan,2024
Hi Brian, thank you so much for staying with us. We hope to see you again, should your travels bring you back to NASA/Clear Lake!

10/10 Excellent

Christan

Travelled with family
Liked: Amenities
Great customer service!
Stayed 1 night in Jan 2024
Response from DG on 23 Jan,2024
Hi Christian, thank you so much for taking the time to share your experience and we're happy to hear that you've enjoyed your stay. Have a wonderful day!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DG on 14 Jan,2024
Thank you Robert for choosing to stay with us and for taking the time to leave a review. We appreciate your business and hope to see you again!

10/10 Excellent

Marty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Service at check-in, nice clean room, within walking distance of the Houston Space Center, and several good restaurants in the vicinity.
Stayed 1 night in Jan 2024
Response from DG on 14 Jan,2024
Hi Marty, thank you so much for sharing this wonderful review and we're so glad that you enjoyed your stay. Hope to see you again!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DG on 12 Jan,2024
Thank you Alexander for taking the time to share this great review. Have a fantastic day!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Jan 2024
Response from DG on 12 Jan,2024
Thank you Mark for choosing to stay with us and for sharing this great review. We hope to see you again, should your travels bring you back to NASA/Clear Lake!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DG on 12 Jan,2024
Hello Lee, thank you! We're so glad you enjoyed your stay with us and hope to see you again!

10/10 Excellent

WON SEOK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from DG on 12 Jan,2024
Thank you Won Seok for taking the time to share this great review. Have a fantastic day!

10/10 Excellent

Kwanza

Stayed 1 night in Dec 2023
Response from DG on 12 Jan,2024
Thank you Kwanza for staying with us and for sharing this great review. We hope to see you again!

10/10 Excellent

SUNYOUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay and clean. Need to update the bathroom.
Stayed 1 night in Dec 2023
Response from DG on 8 Jan,2024
Thank you Sunyoung for staying with us. Have a fantastic day!

6/10 Okay

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a good value for the price.
We were put in a handicapped room and the shower controls were awful. Couldnt get anything but very hot water. The room thermostat is too far from the ac unit. The breakfast bar was very overpriced on top of a moderately expensive room. Also no chargers for ev vehicles. Definitely wouldn't stay there again.
Stayed 4 nights in Dec 2023
Response from DG on 1 Jan,2024
Hello Kenneth, our apologies for the many inconveniences you've encountered while staying with us. I've shared your feedback with our leadership team and discussed these areas of improvement. Thank you for your feedback.

8/10 Good

allen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from DG on 1 Jan,2024
Hello Allen, thank you for taking the time to share a review. We appreciate your business and hope to see you again. Happy New Year!

10/10 Excellent

MIGUEL

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 3 nights in Dec 2023
Response from DG on 26 Dec,2023
Hi Miguel, thank you so much for staying with us and for the great feedback. Have a wonderful day and happy holidays!

10/10 Excellent

LUZ, Oxnard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DG on 19 Dec,2023
Thank you for choosing to stay with us and for giving this great review. We hope to see you again, should your travels bring you back to NASA/Clear Lake!

10/10 Excellent

Luis

Stayed 1 night in Dec 2023
Response from DG on 18 Dec,2023
Hi Luis, thank you so much for the great review. We appreciate your business and hope to see you again!

10/10 Excellent

janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! However, the Bistro is under staffed. Morning wait for coffee
Stayed 1 night in Dec 2023
Response from DG on 18 Dec,2023
Hi Janet, thank you for staying with us and taking the time to share your experience. We are so sorry to hear about the wait time in the Bistro. I will address this issue with our staff. I am glad that all else was great. Thank you again and have a wonderful day!

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options are available for purchase
Stayed 1 night in Nov 2023
Response from DG on 28 Nov,2023
Hi Joan, thank you so much for choosing to stay with us. We hope to see you again should your travels bring you back to NASA/Clear Lake. Have a wonderful day!

10/10 Excellent

Viva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel, location and customer service!
Stayed 1 night in Nov 2023
Response from DG on 15 Nov,2023
Hi Viva, thank you for taking the time to share your review. We are so glad to see that you had a great experience with us. We hope to have the opportunity to see you again, should your travels bring you back to NASA/Clear Lake.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from DG on 24 Oct,2023
Hello Donna, thank you so much for taking the time to complete a review. We are so happy you enjoyed your stay with us and hope to see you again, should your travels bring you back to NASA/Clear Lake!

10/10 Excellent

Ashton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DG on 16 Oct,2023
Hello Ashton, thank you for this great review! We are so happy you enjoyed your stay with us and we hope to see you again. Have a fantastic day!

10/10 Excellent

Sean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DG on 3 Oct,2023
Hello Sean, thank you so much for this great review. We appreciate your business and hope to see you again!

10/10 Excellent

Beatris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from DG on 27 Sept,2023
Hello Beatris, thank you so much for the great review. We appreciate your business and hope to see you again!

8/10 Good

Cynthia

Stayed 1 night in Sep 2023
Response from DG on 16 Oct,2023
Hi Cynthia, thank you so much for choosing to stay with us and for taking the time to leave a review. We hope to see you again, should your travels bring you back to NASA/Clear Lake!

10/10 Excellent

Rene, Georgetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location near not just the Space Center but a lot of shopping, restaurants, and tiads and highways that lead to more. Definitely adding this l8cation to our list of repeat locations.
Stayed 1 night in Sep 2023
Response from DG on 26 Sept,2023
Hello Rene, thank you so much for staying with us and for sharing your feedback. We look forward to your next visit. Have a fantastic day!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DG on 18 Sept,2023
Thank you Natalie for choosing to stay with us and for taking the time to rate us. We appreciate your business and hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time stay
The proximity to NASA is excellent (which is why we chose the location). Everything seemed to be in good order. Continue to work on hiring more staff which was severely lacking.
Stayed 2 nights in Sep 2023
Response from DG on 18 Sept,2023
Hello and thank you so much for staying with us. We appreciate your feedback and hope you have a wonderful day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NASA visit.
For the price, breakfast should be included. Our room was not refreshed and restocked with coffee when we were out all day. This was a disappointment. It is close to NASA. The bed was comfortable and the towels were nice.
Stayed 2 nights in Sep 2023
Response from DG on 18 Sept,2023
Thank you for choosing the Courtyard Houston NASA/Clear Lake. I truly apologize for all inconveniences that you experienced during your stay. I will share your feedback with our team so we can improve our services in the future.

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DG on 12 Sept,2023
Thank you so much Hilda for this great review. We are so happy that you had a great stay and we appreciate your business.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DG on 11 Sept,2023
Thank you Mark for staying with us and for leaving a perfect review. We hope to see you again!

10/10 Excellent

Kovianca

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DG on 11 Sept,2023
Thank you Kovianca for this great review. We appreciate your business and hope you'd consider us again!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very clean
Stayed 4 nights in Sep 2023
Response from DG on 8 Sept,2023
Hi Laurie, thank you so much for your feedback. We hope you'd consider us again should your travels bring you back to NASA/Clear Lake!