This is an extremely busy hotel during this time of year due to kids tournaments and more.
They were slamming doors at 6am, running up and down the halls and hanging out in the front taking up all the Lobby space.
The room itself was clean but definitely well worn. Cushions were split and scuffed, the bathroom sink was cracked in a few places and more.
The hotel has suffered a lot of wear and tear inside on the door facings, walls and floors.
You can see that some areas like the restaurant and bar combo is very nice as is the lobby but perhaps due to the close proximity of the Galleria and downtown, it’s very popular.
When we were visiting, they were repairing the outside so the windows had plastic sheeting on the outside. The parking is very limited as well so best show up earlier to get a parking spot.
The service people working in the hallways were very friendly and helpful. They were the highlight of our trip.
Hopefully when the outside and inside are renovated, it will improve things but be ready for grand central station as I feel that this weekend was not a one off occurrence.