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Reviews of Embassy Suites Houston Downtown

3.5 out of 5
Embassy Suites Houston Downtown
1515 Dallas St, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 853 out of 1309 reviews" "
Rating 8 - Good. 249 out of 1309 reviews" "
Rating 6 - Okay. 101 out of 1309 reviews" "
Rating 4 - Poor. 59 out of 1309 reviews" "
Rating 2 - Terrible. 47 out of 1309 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location just walking distance from the Astros game. Complimentary drinks every evening from 5:30-7. Free breakfast that is very good! Awesome bar/restaurant attached. Rooms are a great size.
Stayed 2 nights in May 2024

10/10 Excellent

Laura

Travelled with group
Liked: Amenities, property conditions & facilities
Wonderful staff, attentive; great location within walking distance to everything. Safe. Loved the valet service and amazing breakfast….
Stayed 1 night in May 2024
Response from JH on 21 May,2024
Thank you for your five-star review and your kind words - we appreciate them!We hope to welcome you back soon!

10/10 Excellent

Luz

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Toilet had trouble flushing
Stayed 1 night in May 2024
Response from JH on 21 May,2024
Thank you for your five-star review- we appreciate them!We hope to welcome you back soon!

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super location, excellent amenities. Gladys did a great job!
Stayed 2 nights in May 2024
Response from JH on 16 May,2024
Thank you for your five-star review and your kind words about our Gladys - we appreciate it.We look to welcome you back soon!

10/10 Excellent

Felicia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from JH on 16 May,2024
Thank you for your five-star review - we appreciate it.We look to welcome you back soon!

8/10 Good

George

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location to downtown and University of Houston. Nice eating area with good breakfast selection.
Stayed 2 nights in May 2024
Response from JH on 13 May,2024
Thank you for your four-star review. We appreciate titWe hope to welcome you back soon!

10/10 Excellent

Mauricio G

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room wasn’t clean at all.
Stayed 2 nights in Apr 2024
Response from JH on 13 May,2024
Thank you for your five-star review. We appreciate titWe hope to welcome you back soon!

6/10 Okay

Matthew

Liked: Cleanliness
Being in such close proximity, across street from main entrance, to a major electrical power substation is the only drawback to an excellent downtown Houston location.
Stayed 1 night in Apr 2024
Response from JH on 2 May,2024
Thank you for telling me of your visit and your thoughts. The positive to the location is that, since opening, the hotel has not had one episode of power service despite hurricanes and other disasters in the market. We have always been open for guests in need.I hope to welcome you back soon!

8/10 Good

Bermary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The stay was great. The only issue we had was Expedia states there is electric charging on site which at embassy suites there is NO charging. It was an inconvenience to us. Overall we are content with our stay. Very close to Toyota arena
Stayed 1 night in Apr 2024
Response from JH on 1 May,2024
Thank you for the four-star review and kind words about your visit. I apologize that the charging station is inoperable - we are working to remedy this.We hope to welcome you back soon!

10/10 Excellent

Wei

Travelled with family, Business traveller, Travelled with partner
Location
Stayed 1 night in Apr 2024
Response from JH on 30 Apr,2024
Thank you for your five-star review - we appreciate it.We look to welcome you back soon!

10/10 Excellent

Kelli

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this hotel. Easy access to dining, clubs and etc. I do recommend this hotel.
Stayed 3 nights in Mar 2024
Response from JH on 22 Apr,2024
Thank you for your five-star review and kind words - we appreciate them. We hope to welcome you back soon!

10/10 Excellent

Rachelle

Stayed 3 nights in Apr 2024
Response from JH on 13 May,2024
Thank you for your five-star review. We appreciate titWe hope to welcome you back soon!

10/10 Excellent

sean, Pineville

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great place to stay in Downtown Houston
Stayed 2 nights in Apr 2024
Response from JH on 22 Apr,2024
Thank you for your five-star review and kind words - we appreciate them. We hope to welcome you back soon!

10/10 Excellent

Cassandra Monique

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JH on 16 Apr,2024
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Lewis

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean. Smelled great
Stayed 2 nights in Apr 2024
Response from JH on 11 Apr,2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

8/10 Good

Lolita

Stayed 3 nights in Apr 2024
Response from JH on 30 Apr,2024
Thank you for your four-star review - what can we do to earn five stars?We look to welcome you back soon!

10/10 Excellent

Troy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Room was little too hot due to thermostat can only adjust to 67 degrees
Stayed 2 nights in Apr 2024
Response from JH on 8 Apr,2024
Thank you for your five-star review and your kind words - we appreciate it. We are disappointed to hear of the AC unit but will get someone on that immediately.We hope to welcome you back soon!

8/10 Good

Shirlene

Stayed 1 night in Apr 2024
Response from JH on 30 Apr,2024
Thank you for your four-star review - what can we do to earn five stars?We look to welcome you back soon!

10/10 Excellent

Elise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about this hotel. Staff was amazing and went above and beyond. The breakfast was delicious and so nice. Rooms were clean and laid out nicely. Will be staying here again!
Stayed 1 night in Apr 2024
Response from JH on 4 Apr,2024
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Bridget

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JH on 4 Apr,2024
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 Excellent

Lee, dix hills

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was very clean. Tje staff was super nice, the bar had great drinks and when we had dinner at the restaurant the food was very tasty and quick service
Stayed 3 nights in Mar 2024
Response from JH on 2 Apr,2024
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
great experience
Stayed 1 night in Mar 2024
Response from JH on 1 Apr,2024
Thank you for your five-star review and kind words - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JH on 1 Apr,2024
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from JH on 1 Apr,2024
Thank you for your five-star review and kind words - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Michael E.

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 5 nights in Mar 2024
Response from JH on 27 Mar,2024
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Stacy

Stayed 1 night in Mar 2024
Response from JH on 8 Apr,2024
Thank you for your five-start review - we appreciate it,We hope to welcome you back soon!

6/10 Okay

Mark

Stayed 1 night in Mar 2024
Response from JH on 8 Apr,2024
Thank you for taking our hotel survey - would you kindly take a moment to advise us why you scored as you did? We would appreciate it.We hope to welcome you back soon!

10/10 Excellent

Moheb

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel, great location
Stayed 2 nights in Mar 2024
Response from JH on 8 Mar,2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Tom

Great
Stayed 1 night in Feb 2024
Response from JH on 7 Mar,2024
Thank you for your five-point score and 'great ' comment - we appreciate it. We hope to welcome you back soon!

10/10 Excellent

Evelyn, Waco

Liked: Cleanliness, property conditions & facilities
Parking was very expensive
Stayed 1 night in Mar 2024
Response from JH on 17 Mar,2024
Thank you for your five-star review as well as your comment about parking pricing. As a downtown property, we provide safety and security for your vehicle while you are visiting rather than have you park at a surface lot, open to the elements.We hope to welcome you back soon!

10/10 Excellent

KATY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love everything about the Embassy. This is my first time at this location but it went well. Receptionist was friendly and funny, and made check in run smoothly. I will be coming back.
Stayed 1 night in Feb 2024
Response from JH on 1 Mar,2024
Thank you for your five-star review and your kind words - we appreciate it. AND, we are thrilled to h ear that you are coming back!See you soon!

10/10 Excellent

John

Stayed 3 nights in Feb 2024
Response from JH on 21 Mar,2024
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

10/10 Excellent

Laferris

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice
Stayed 2 nights in Feb 2024
Response from JH on 26 Feb,2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in, very clean. Restaurant at the hotel was superb.
Stayed 1 night in Feb 2024
Response from JH on 26 Feb,2024
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

8/10 Good

Brian

Stayed 3 nights in Feb 2024
Response from JH on 26 Feb,2024
Thank you for your eight point review - we appreciate your thoughts.We hope to welcome you back soon!

2/10 Terrible

Adjunda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had a horrible experience, it was so bad that we left a day early even though the room was already paid for. This is an honest review…probably the worse experience I’ve had in a long time
Stayed 2 nights in Feb 2024
Response from JH on 19 Feb,2024
Thank you for telling me of your visit. I am so sorry that you were not happy with this experience. What caused this issue for you?I look forward to hearing from you

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JH on 19 Feb,2024
Thank you for your five star review - we appreciate it.I hope to welcome you back soon!

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, room comfort
Booked last minute and these guys were super friendly. The room was much nicer than I expected and the breakfast was very good.
Stayed 2 nights in Feb 2024
Response from JH on 14 Feb,2024
Thank you for your ten-point rating - we appreciate it.We hope to welcome you back soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Breakfast
It had better that hotel can prepare different dish at breakfast during continuous stays.
Stayed 3 nights in Feb 2024
Response from JH on 12 Feb,2024
Thank you for telling me of your visit. I will present your comment to our food and beverage team to see what new ideas they can create.I hope to welcome you back soon!

10/10 Excellent

Gloria

Stayed 1 night in Feb 2024
Response from JH on 21 Mar,2024
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

10/10 Excellent

Brooks

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from JH on 5 Feb,2024
Thank you for your ten-point review - we appreciate it.We hope to welcome you back soon!

2/10 Terrible

Sylviani

Disliked: Property conditions & facilities
First we checked in late was 1am and was raining so bad and getting inside FANCY hotel with someone stand up at the valley service station no say nothing to their guests! And I walked in with my daughter push the heavy car and was hard to move around, he just us that way!! Like point it to us the way rudely. And then I was check out early find out the elevator not working so we have to walking through the stairs and find out a lot of guests at the stair with their pajama and pillow said there a fire alarm went on!! And no one call us to the room!! No body evacuate us at the room!! How danger is that when we found out at the downstairs so many fireman’s waking and running inside the hotel! And no one told or call us! We’d like the refunds for this stay, it was no worth it at all!! Embassy suit big hotel with the big name, is that really how you evacuated the situation?? Please we need the answer
Stayed 1 night in Feb 2024
Response from JH on 5 Feb,2024
Thank you for telling me of your visit.I apologize that you were not welcomed and greeted warmly upon your arrival. I will speak with our valet. I understand that the occurrence of the fire alarm was an inconvenience you had not expected. Whenever an alarm goes off, all elevator systems are automatically shut down for the safety of all guests. Once the situation is identified and handled, we slowly bring power up so that all systems can be reinstated.As you made your reservation through a third party site, you must contact them for any refund. That is their protocol and we follow it.Once again, my apology

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness
Great location
Overall a great stay. Clean and spacious room, good customer service, yummy breakfast. Great location for downtown area.
Stayed 1 night in Jan 2024
Response from JH on 22 Jan,2024
Thank you for taking our hotel survey.What can we do to earn a ten when you next visit?I hope to hear from you.

10/10 Excellent

harvey

Business traveller
Liked: Amenities
Stayed 1 night in Dec 2023
Response from JH on 22 Jan,2024
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

8/10 Good

Nicholas

Travelled with group
Liked: Amenities
Stayed 1 night in Jan 2024
Response from JH on 22 Jan,2024
Thank you for taking our hotel survey.What can we do to earn a five when you next visit?I hope to hear from you.

6/10 Okay

Liz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JH on 22 Jan,2024
Thank you for taking our hotel survey.What can we do to earn a five when you next visit?I hope to hear from you.

6/10 Okay

Lana

Travelled with family
One of the rooms in our reservation didn’t seem to be cleaned prior to arrival. Dog hair all over couch. Fake nail in bathroom. Valet did not have enough help for amount of people. Waited over an hour to get our vehicle.
Stayed 2 nights in Jan 2024
Response from JH on 22 Jan,2024
Thank you for telling me of your visit. I apologize that your suite was not cleaned as it should have been. I have reviewed this with our housekeeping team and the room attendant assigned to your room to ensure compliance with our cleaning protocols. I know that valet was difficult Sunday morning with the marathon blocking access to some of our off-site, secured parking. Once again, my apologies.

6/10 Okay

Tom

Stayed 2 nights in Dec 2023
Response from JH on 11 Jan,2024
Thank you for taking our hotel survey. What can we do better to earn a ten when you next return?I hope to hear from you

6/10 Okay

Sam

Liked: Cleanliness, room comfort
breakfast experience
The accommodations were great. The breakfast experience was below par. This is the first Embassy Suites hotel where i was served at the all you cn eat buffet and the food was not hot.
Stayed 1 night in Dec 2023
Response from JH on 11 Jan,2024
Thank you for telling me of your visit and for your kind words about our accommodations.I apologize that our breakfast food was not as hot as it should be. I have spoken with our team about this standard to ensure future compliance.I hope to welcome you back soon!

10/10 Excellent

Gail C Johnson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the fact people checked in on us during the stay with survey questions and the desk staff was extraordinary. Security even stay with us as we waited for our transportation for an early departure back home.
Stayed 3 nights in Dec 2023
Response from JH on 3 Jan,2024
Thank you for your five-star review and your kind words - we appreciate it. We hope to welcome you back in the near future.