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Reviews of Holiday Inn Express Hotel & Suites - Houston Space Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites - Houston Space Center, an IHG Hotel
900 Rogers Ct, Webster, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

James

Bed was terrible and room was very hot.
Stayed 1 night in May 2024
Response from Andre C. on 20 May,2024
So sorry to hear that, thank you for your feedback. We will be sure to address your concern during our next team meeting.

4/10 Poor

Denise

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like the gentleman that checked us in. Around 10pm, someone started slamming doors and hitting the walls. Our service dog barked briefly when this happened. The night clerk came and knocked so hard on our door it startled me. He said service dogs do not bark. We explained what happened and that yes, when a service dog is not in their vest, they too might bark at a potential alert. By the way, it was very brief. He said he would let it slide but if it happened again, we would have to leave. He was very rude. I could go on and on about other things at this hotel, spotted and dirty carpet, sewage smell in bathroom (same guy told us what do we expect, the building is ten years old).
Stayed 4 nights in May 2024
Response from Andre C. on 20 May,2024
Thank you for your feedback, we thank you for letting us know and will be sure to address this matter in our next team meeting.

10/10 Excellent

Thomas, Kerrville

Liked: Cleanliness, staff & service, property conditions & facilities
Great place loved it no complaints. Nice Jacuzzi.
Stayed 3 nights in Apr 2024
Response from Andre C. on 29 Apr,2024
Thank you for staying with us, we are so glad you have enjoyed your stay with us and are looking forward to having you with us again soon.

10/10 Excellent

Kayoua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!! The staff were super friendly & accommodating. They were able to extend my stay for another day easily without me having to checkout & check in. Everything was clean. Breakfast was great. I’d definitely stay again!!
Response from Andre C. on 24 Apr,2024
Wonderful!!! We are so glad you have enjoyed your stay with us and are looking forward to seeing you again soon.

6/10 Okay

Matthew

Stayed 2 nights in Dec 2023
Response from Andre C. on 12 May,2024
Thank you for your feedback, we will be sure to address your concern.

10/10 Excellent

Dileep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andre C. on 22 Apr,2024
Wonderful!!!! We are so glad you have enjoyed your stay with us and are looking forward to seeing you again soon.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
convenient and great stay
Stayed 1 night in Apr 2024
Response from Andre C. on 22 Apr,2024
Wonderful!!!! We are so glad you have enjoyed your stay with us and are looking forward to seeing you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near shops and NASA. Clean well maintained room soft bed clean bedding. Good value for money.
Stayed 1 night in Apr 2024
Response from Andre C. on 9 Apr,2024
Wonderful!!! We are so glad you have enjoyed your stay with us and look forward to seeing you soon.

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve visited this newer location twice in the last 7 months. Free parking, smaller footprint with outdoor pool, fitness gym, and free breakfast. One elevator was out of order. Room was clean, ample storage, mini fridge and microwave. Both visits rooms located near the end of the hall near the stairs. Visits were quiet throughout my stays. Very convenient to shopping strip, Baybrook Mall, and restaurants. The shopping strip has lots of key stores-Ulta, Target, Bath and Body Works, Old Navy, to name a few. Both easily accessible and in walking distance, if necessary. Definitely will visit again.
Stayed 2 nights in Mar 2024
Response from Andre C. on 9 Apr,2024
Wonderful!!! We are so glad you have enjoyed your stay with us and look forward to seeing you soon. Thank you for your positive feedback.

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent welcome staff
Stayed 1 night in Mar 2024
Response from Andre C. on 8 Apr,2024
Wonderful!! We are so glad your stay was enjoyable and are looking forward to seeing you again soon.

6/10 Okay

Gerardo

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andre C. on 4 Apr,2024
We thank you for your feedback and are so sorry that your stay was not to your standards. We would love to have you with us again and make your stay up to your standards. Thank you again for your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 2 nights in Mar 2024
Response from Andre C. on 27 Mar,2024
Wonderful!! We are so glad your stay was enjoyable and are looking forward to seeing you again soon.

10/10 Excellent

Rammil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to NASA
Stayed 1 night in Mar 2024
Response from Andre C. on 22 Mar,2024
Wonderful!!! We are so glad you have enjoyed your time with us and are looking forward to seeing you again soon.

8/10 Good

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and kid friendly. Only thing bad was some of there milk was bad. My kids got the milk carton and they were not expired yet but they were bad, other than that everything was great.
Stayed 3 nights in Mar 2024
Response from Andre C. on 13 Mar,2024
Wonderful!!! We are so glad you have enjoyed your stay with us. We look forward to seeing you again soon. Thank you for your feedback I will address this concern with our breakfast team.

8/10 Good

Maud

Travelled with family
Liked: Cleanliness
Decent hotel , clean, breakfast was pretty meh, choices were fine but bland or unedible in taste, milk was spoiled the whole time we were there. No daily housekeeping unless asked. Staff did their jobs but other than the front desk dont expect more. Smiles were not a frequent occurance.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bryan

Stayed 3 nights in Mar 2024
Response from Andre C. on 27 Mar,2024
Wonderful!! We are so glad your stay was enjoyable and are looking forward to seeing you again soon.

6/10 Okay

Aida

Stayed 1 night in Feb 2024
Response from Andre C. on 27 Feb,2024
Good Afternoon, We are so sorry we didn't meet your standards and can only hope to earn your business again soon. We want to make your experience pleasant and to your liking the next time you stay with us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andre C. on 19 Feb,2024
I cannot begin to apologize, we can only hope to earn your business again so that we can make your stay more memorable and to your standards.

10/10 Excellent

Jimmy Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andre C. on 19 Feb,2024
Wonderful!!! We are so glad you enjoyed your stay with us and are looking forward to seeing you again soon. Thank you for your positive feedback.

10/10 Excellent

KENNETH, GREELEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andre C. on 19 Feb,2024
Wonderful!!! We are so glad you enjoyed your stay with us and are looking forward to seeing you again soon. Thank you for your positive feedback.

10/10 Excellent

Paul

Stayed 2 nights in Feb 2024
Response from Andre C. on 13 Feb,2024
Wonderful!! We are so glad you have enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!
Really good stay. It smelled good when we walked in so that was a plus!!! The rooms were clean and comfortable. Staff was friendly. Would stay again!
Stayed 2 nights in Feb 2024
Response from Andre C. on 7 Feb,2024
Excellent!! We are so glad you enjoyed your stay at our location and are looking forward to seeing you soon.

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Andre C. on 7 Feb,2024
Excellent!! We are so glad you enjoyed your stay at our location and are looking forward to seeing you soon.

10/10 Excellent

Jarus

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub / whirlpool did not work
Stayed 1 night in Feb 2024
Response from Andre C. on 5 Feb,2024
Thank you for your feedback. We are so glad you've enjoyed your stay with us overall and are looking forward to seeing you again soon. I will be sure to address your concern with our maintenance team.

8/10 Good

Christopher, Marlow

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable rooms.
Stayed 1 night in Feb 2024
Response from Andre C. on 5 Feb,2024
Thank you for your feedback. We are so glad you've enjoyed your stay with us and are looking forward to seeing you again soon.

2/10 Terrible

Joseph, HOUSTON

Liked: Cleanliness, staff & service, property conditions & facilities
Great place but truck was stolen.
Stayed 1 night in Jan 2024
Response from Andre C. on 30 Jan,2024
Thank you for your feedback. I assure you that we are doing our utmost to combat this unfortunate issue. We are so sorry about your truck and hope to have you with us again soon.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable
Stayed 1 night in Dec 2023
Response from Andre C. on 30 Jan,2024
Wonderful!!! We are so glad you enjoyed your stay with us and are looking forward to seeing you soon. Thank you again for your Positive feedback.

6/10 Okay

Marlen

Stayed 3 nights in Jan 2024
Response from Andre C. on 25 Mar,2024
We are so sorry your stay was not up to your standards and can only hope to earn your business again soon.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Misleading descriptions
Despite the overview saying they have infant beds available; they do not. This resulted in us having to go buy an emergency playplen for our little one to sleep in. They don't clean unless you ask the front desk - which is OK. But then when we would ask, they still didn't come and clean. And when we mentioned this to the staff/front desk, their response was "Sorry, they dont speak english very well." That doesn't make sense to me because I shouldn't have to ask the hospitality staff to do anythging, that's the job of the front desk. We booked a "2-room suite" -- it isn't really "2 rooms", it's just a bigger suite. We were hoping it was a real 2 room so we could put our baby down in there to sleep (like she is used to) -- that is not the case. The "2-room" is just a bigger room.
Stayed 3 nights in Jan 2024
Response from Andre C. on 30 Jan,2024
We are so sorry your stay was not as it should have been. I will be sure to conduct a staff meeting regarding your concern. We can only hope to earn your business again so that we can make this up to you and your family.Kind Regards, Andre C. Client Relations Manager

10/10 Excellent

Salman Zar, Paoli

Stayed 3 nights in Jan 2024
Response from Andre C. on 30 Jan,2024
Wonderful!!! We are so glad you enjoyed your stay with us and are looking forward to seeing you soon. Thank you again for your Positive feedback.

8/10 Good

Edward, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel
Stayed 1 night in Jan 2024
Response from Andre C. on 30 Jan,2024
We are sorry to hear that we did not meet your expectations. We hope to earn your business again soon to show you our Holiday Inn Express Spirit.

10/10 Excellent

Colette, Olathe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great trip and enjoyed this hotel!
Stayed 1 night in Jan 2024
Response from Andre C. on 23 Jan,2024
Excellent!! We are so glad you enjoyed your stay with us. We are looking forward to seeing you soon.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service
The breakfast was not good. There weren’t that many choices and the quality of the food was low.
Stayed 3 nights in Jan 2024
Response from Andre C. on 22 Jan,2024
Wonderful!! We are so glad your stay was remarkable overall and are looking forward to seeing you soon. I will be sure to address your concern with our breakfast team.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jan 2024
Response from Andre C. on 22 Jan,2024
Wonderful!! We are so glad your stay was remarkable and are looking forward to seeing you soon.

10/10 Excellent

Eric, Murphy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andre C. on 22 Jan,2024
Wonderful!! We are so glad your stay was remarkable and are looking forward to seeing you soon.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. Staff was amazing. The facility was beautiful, clean and smelled fabulous.
Stayed 1 night in Jan 2024
Response from Andre C. on 22 Jan,2024
Wonderful!! We are so glad your stay was remarkable and are looking forward to seeing you soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the size of the room
Stayed 1 night in Jan 2024
Response from Andre C. on 16 Jan,2024
Wonderful!! We are so glad you enjoyed your stay. Looking forward to seeing you soon.

10/10 Excellent

Charlotte

Stayed 1 night in Jan 2024
Response from Andre C. on 15 Jan,2024
Thank you! Charlotte we are so glad you have enjoyed your stay. We are looking forward to seeing you soon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Amenities
Plenty of accessible room in the king suite.
Stayed 4 nights in Dec 2023
Response from Andre C. on 13 Jan,2024
Thats Great!! We are si glad you've enjoyed your stay. We are looking forward to seeing you again soon.

10/10 Excellent

Michael

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Andre C. on 10 Jan,2024
Wonderful!! Thank you for your feedback. We are so glad you have enjoyed your stay and are looking forward to having you with us soon.

10/10 Excellent

penny

Stayed 1 night in Jan 2024
Response from Andre C. on 10 Jan,2024
Wonderful!! Thank you for your feedback. We are so glad you have enjoyed your stay and are looking forward to having you with us soon.

10/10 Excellent

Wendee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Staff was all great except the lady working the breakfast the morning of Dec 31. She was very rude, did not smile acted like she hated people / job. Other than that we had a very good experience.
Stayed 2 nights in Dec 2023
Response from Andre C. on 9 Jan,2024
We are so sorry about this. I assure you she is no longer with us and we have had the pleasure of hiring a new more friendly breakfast personnel.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Jan 2024
Response from Andre C. on 30 Jan,2024
Wonderful!!! We are so glad you enjoyed your stay with us and are looking forward to seeing you soon. Thank you again for your Positive feedback.

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to NASA
Stayed 1 night in Jan 2024
Response from Andre C. on 8 Jan,2024
Wonderful!! We are so glad that you enjoyed your stay with us. We look forward to having you with us again soon.

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andre C. on 8 Jan,2024
Perfect!! We are so happy that you enjoyed your stay with us. We look forward to having you with us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel
Stayed 2 nights in Dec 2023
Response from Andre C. on 1 Feb,2024
Wonderful!!! We are so glad your stay with us was excellent. We look forward to having you with us again soon, should you ever need anything it would be a pleasure to assist yo.Thanks again for your positive feedback.

10/10 Excellent

Ranee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Overnight Stay
We had an overnight stay and the room was perfect. Nonsmoking (and it didn’t smell of smoke like some still do), tub drained, and room was in very nice condition.
Stayed 1 night in Dec 2023
Response from Andre C. on 31 Dec,2023
Excellent!! Thank you for your feedback, Miss Ranee. We are so glad you have enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Andre C. on 28 Dec,2023
Wonderful!!! We are glad you have enjoyed your stay with us. We are looking forward to seeing you again soon.

10/10 Excellent

Divyesh N.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good for family with kids to stay.
Stayed 1 night in Dec 2023
Response from Andre C. on 28 Dec,2023
Wonderful!!! We are glad you have enjoyed your stay with us. We are looking forward to seeing you again soon.

8/10 Good

Tomohiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Break fast is good.
Stayed 2 nights in Dec 2023
Response from Andre C. on 28 Dec,2023
Wonderful!!! We are glad you have enjoyed your stay with us. We are looking forward to seeing you again soon.