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Reviews of MainStay Suites Houston NASA/Clear Lake

2.5 out of 5
MainStay Suites Houston NASA/Clear Lake
1050 Bay Area Blvd, Houston, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 311 out of 604 reviews" "
Rating 8 - Good. 155 out of 604 reviews" "
Rating 6 - Okay. 60 out of 604 reviews" "
Rating 4 - Poor. 40 out of 604 reviews" "
Rating 2 - Terrible. 38 out of 604 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Travelled with partner
For the cost is was great. But the fake wood floor in the bathroom and kitchen were awful it was all warped! They didnt have enough towels we only got 2 full size and every time we went to the desk for more they didnt have any ready !
Stayed 4 nights in Apr 2024
Response from Lori Mercadel General Manager on 2 May,2024
Thank you for taking the time to reach out to us with your feedback.

8/10 Good

Kiea

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not crazy nice but definitely safe and nice for our mini vacation. Only thing that sucked is the pool was freezing it wasn’t heated which that’s something I really enjoy to do on vacation. And no hot tub which is also something I really enjoy on a vacation. We stayed in a 2 room suite .
Stayed 4 nights in Apr 2024
Response from Lori Mercadel General Manager on 22 Apr,2024
Thank you for your feedback we value your business.

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The night we checked in. We were a little late because of a delay in our flight and then issues with our rental car. We checked in easily and when we got to our room, it hadn't even been cleaned yet. This was about 1 am. So we went and got another room. The sheets were clean, but we sat own to eat our food that we brought and the table was dirty. We then looked around and the .majority of the surfaces hadn't been wiped down. There was even what looked like food splatter on the wall next to the bed. There were also many things on the room in disrepair. The floor was damaged in both the bathroom and the kitchen. The safety bars in the bathroom were very loos, the shower head in the shower wouldn't stay put. The girl at the desk seemed to be helpful at first, as we were leaving and she said that we should be able to get another room later that afternoon. Pretty sure she just threw out list of grievances away because when we came back for the evening, the new desk girl had no idea what we were talking about. We got a new room. It smelled ean and looked clean at least , but the TV wasn't connected to the TV mount and a picture was off the wall and stuffed behind the couch. This hotel needs some major work and needs to hire more professional staff that is not lazy and actually does their job. I know I left stuff out. This hotel is THAT bad!!
Stayed 3 nights in Apr 2024
Response from Lori Mercadel General Manager on 22 Apr,2024
Thank you for your feedback we value your opinion and want to advise you this is not a typical experience here at the Mainstay. We hope you give us a chance to redeem your experience for you future lodging needs.

6/10 Okay

Iesha

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Lori Mercadel General Manager on 22 Apr,2024
Thank you for your feedback

4/10 Poor

Genna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was worn and not clean in places. There were holes in the sofa, rotten and mouldy seals around the bath. We booked as a group of 4, two adults and two children but there was only enough cutlery, plates, and glasses for two people. We requested more at reception but the person at the desk didn’t know how to retrieve more. Said she’d ask her manager and they’d bring us some, however the additional items never arrived. The hob didn’t work properly, and one of the tv’s didn’t work. The building also had an odd musty smell. There was a chair and loads of leaves and debris in the pool when we arrived so my daughters missed out on a swim. Having said that the beds were comfy enough, and our particular bedrooms were in a quiet spot so we slept okay. The hotel is in a good location to get to Space Centre Houston, which is only a five minute drive and the main reason we we’re visiting.
Stayed 3 nights in Apr 2024
Response from Lori Mercadel General Manager on 17 Apr,2024
Thank you for your feedback we value your business. The items that are in your room are Brand standard amount of items. We are going through Renovations of the Sofas those are in process of getting replaced. I hope you give us another chance to redeem ourselves with your future stays.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Lori Mercadel General Manager on 2 May,2024
Thank you for your feedback

8/10 Good

Eric-Paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Lori Mercadel General Manager on 9 Apr,2024
Thank you for your feedback

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Convenient for our cruise out of Galveston and the price was excellent.
Stayed 1 night in Mar 2024
Response from Lori Mercadel General Manager on 28 Mar,2024
Thank you for your feedback and we look forward to your future visits with us.

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and easy checkin and checkout.
Stayed 3 nights in Mar 2024
Response from Lori Mercadel General Manager on 28 Mar,2024
Thank you for your feedback

8/10 Good

Jennifer L.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door frame to bedroom was broken and bathroom caulking strip on tub pulled down. Room is clean and set up nicely.
Stayed 1 night in Mar 2024
Response from Lori Mercadel General Manager on 20 Mar,2024
Thank you for your feedback and we strive to make sure your stay with us is a home away from home experience.

2/10 Terrible

William

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room stunk horribly of cigarettes, it was so hard to even walk in without losing your breath. Not worth the cheap price for sure. On the day I checked out there was also a needle outside in the parking lot. Save yourself and stay elsewhere!
Stayed 3 nights in Mar 2024
Response from Lori Mercadel General Manager on 14 Mar,2024
Sorry about your experience as this is not a typical experience here at the Main Stay Rest assured your feedback is important to us

6/10 Okay

MD Rashidul

Liked: Cleanliness, staff & service, property conditions & facilities
Room facilities.
Stayed 1 night in Mar 2024
Response from Angel on 3 Mar,2024
Dear Mr. Rashidul, We appreciate you taking the time to leave us a review! We apologize for any inconvenience during the stay and hope you will allow us to correct our mistakes in future visits to Webster. I understand the room facilities were not up to your standard, and we would love the opportunity to change this issue. Again, thank you for choosing Mainstay for your travels.

10/10 Excellent

Isha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from olivia on 4 Mar,2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure here in Houston!

4/10 Poor

Harley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I think they are undergoing renovations or repairs. Our room was not ready when we arrived. The furniture was everywhere and garbage bags in the bathtub. The lady at the front desk was very helpful and moved us to two studio rooms. However, the water in one of the rooms was not useable for a shower as it only seemed to have hot water. The shower rod is also falling apart. The staff are doing the best they can but the property is in very rough shape.
Stayed 2 nights in Feb 2024
Response from Lori Mercadel General Manager on 29 Feb,2024
Thank you for your feedback, We are working on renovations on our property . We look forward to your future stay with us !!

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No brakefast, dirty toilets
Stayed 1 night in Feb 2024
Response from olivia on 28 Feb,2024
We appreciate your feedback. This will allow us to improve in places we have fallen short. I apologize that you were misinformed that breakfast is provided as we do not provide this amenity. We hope you enjoyed your stay in the Houston area.

8/10 Good

Ernest L

Travelled with partner
Listing said they had breakfast but they didn’t. The plug in the bathroom didn’t work.
Stayed 1 night in Feb 2024
Response from olivia on 26 Feb,2024
We appreciate your feedback. This will allow us to improve in places we have fallen short. I apologize that you were misinformed that breakfast is provided as we do not provide this amenity. We hope you enjoyed your stay in the Houston area.

10/10 Excellent

Wayde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 20 nights in Feb 2024
Response from olivia on 26 Feb,2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure here in Houston!

10/10 Excellent

India

Stayed 2 nights in Feb 2024
Response from olivia on 21 Feb,2024
Thank you for choosing MainStay Suites as your home away from home! We can't wait to see you again on your next adventure here in Houston!

4/10 Poor

Amyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast not included as promised. Smelly environment
Stayed 1 night in Feb 2024
Response from olivia on 19 Feb,2024
We appreciate your feedback. This will allow us to improve in places we have fallen short. I apologize that you were misinformed that breakfast is provided as we do not provide this amenity. We hope you enjoyed your stay in the Houston area.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great having 2 rooms and a common area. After a week of travelling with a friend, it was nice having our own space.
Stayed 1 night in Feb 2024
Response from olivia on 19 Feb,2024
Thank you for choosing MainStay Suites as your home away from home! We look forward to seeing you on your next adventure in the Houston area!

8/10 Good

Paul, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more parking.
Stayed 1 night in Feb 2024
Response from Lori Mercadel General Manager on 15 Feb,2024
Thank you for your feedback

10/10 Excellent

Micah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet and had a very accessible location. Room was equipped with everything needed.
Stayed 3 nights in Jan 2024
Response from Lori Mercadel General Manager on 31 Jan,2024
Thank you for taking the time to give us your feedback. We appreciate your business and value your opinion. look forward to your future lodging needs with us.

10/10 Excellent

duc thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lori Mercadel General Manager on 31 Jan,2024
Thank you for your feedback

8/10 Good

Yiqing

Stayed 2 nights in Dec 2023
Response from Lori Mercadel General Manager on 12 Feb,2024
Thank you for your feedback

8/10 Good

Julie

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Ac didnt work. No coffee in room.
Stayed 1 night in Jan 2024
Response from Lori Mercadel General Manager on 31 Jan,2024
Thank you for your feedback and will look into the ac issue

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Jan 2024
Response from Lori Mercadel General Manager on 31 Jan,2024
Thank you for your feedback we value your business.

2/10 Terrible

Rogers

Stayed 2 nights in Nov 2023
Response from Lori Mercadel General Manager on 31 Jan,2024
Thank you for your feedback

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Houston
Best stay ive had in the Houston area. Very clean and houskeeping gets the job done.
Stayed 7 nights in Nov 2023
Response from olivia on 12 Dec,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Rajeev

Stayed 2 nights in Nov 2023
Response from Lori Mercadel General Manager on 31 Jan,2024
Thank you for taking the time to rate us, we value your feedback.

2/10 Terrible

caleb

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Section 8 Marriott
Look like someone had an adult fit in the living room dents everywhere. Not to mention when I walked In the bathroom the floor was peeling up and there was black mold growing on the ceiling. Not to mention the property reeked of weed. Booked 2 nights but only stayed one.
Stayed 1 night in Dec 2023
Response from olivia on 11 Dec,2023
We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the correct leadership team. We will work to improve our arrival experience and do our best to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!!
Room was terrible. Floor in bathroom and kitchen was coming apart. Couch dirty and arms all tore up. Bath tub fixtures broken and came off in our hands as we were trying to turn water off and on every time we bathed. Couch and office chair extremely uncomfortable . Electrical outlet in bathroom did not work. Dirty dishes with spaghetti on them in dishwasher when we checked in. We spent over 1,000.00 for this room and will not stay here again nor will I recommend it. Management is very poor at best. Big hole in front of office walkway for the 11 days we stayed there. Nothing at this place is up to Marriott standards.
Stayed 12 nights in Nov 2023
Response from olivia on 24 Nov,2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the correct management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The personal was very helpful. The room was clean and the area too.
Stayed 1 night in Nov 2023

6/10 Okay

Maureen

Travelled with family
Disliked: Property conditions & facilities
I was disappointed to walk in to see really outdated furniture. The couch looked like it had cigarette burns in it and it and the chair next to it looked dirty and something I didn't want to sit on. I will say that the beds were comfortable and were clean so that was a plus. I did like all the TVs and that I could very simply log into my netflix account. I stayed in a suite and my daughter and her friend enjoyed having their own bedroom.
Stayed 2 nights in Nov 2023
Response from olivia on 13 Nov,2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lori Mercadel General Manager on 17 Nov,2023
Thank you for your feedback, we value your response. Thank you for choosing us for your lodging needs . Look forward to your future stays with us.

2/10 Terrible

DANIEL

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Run down old hotel. Had to sleep in my close because the hotel felt so dirty. Will never stay at this hotel ever again. Pool water is clean but pool walls are gross
Stayed 1 night in Nov 2023
Response from olivia on 6 Nov,2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast buffet was superb! The size with 2 bedrooms and kitchen met our needs for the week.
Stayed 5 nights in Oct 2023
Response from olivia on 6 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly & helpful TV didn’t work. Breakfast was ok
Stayed 2 nights in Oct 2023
Response from olivia on 6 Nov,2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Columbia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from olivia on 6 Nov,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from olivia on 27 Oct,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Caren

Stayed 1 night in Oct 2023
Response from Lori Mercadel General Manager on 17 Nov,2023
Thank you for your feedback, we value your response. Thank you for choosing us for your lodging needs . Look forward to your future stays with us.

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Do not book. Wet floors, Bed bugs, mildew smell. Very ran down. We left and they did not return call or emails about refund
Stayed 1 night in Sep 2023
Response from olivia on 27 Oct,2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of an inoperable tv is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenace leadership team to ensure the necessary guidelines are in place and reviewed to prevent tv issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Ron

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from olivia on 16 Oct,2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Maricela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean except for the dirty dishes in the dishwasher. Couch is very small and hard. Beds are comfortable and linens were very nice. Complimentary breakfast was good, but you have to eat it in a bowl. No plates used at breakfast. I would stay again despite minor problems. Suite was nice.
Stayed 1 night in Oct 2023
Response from olivia on 16 Oct,2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend.
Our stay was really good. We had a small issue with one of the bedrooms not having a tv but we notified management and they immediately sent maintenance to bring one so we was very pleased. The staff was friendly and comforting. The breakfast was amazing. The pool was amazing. Just a great stay! We will return.
Stayed 2 nights in Sep 2023
Response from olivia on 10 Oct,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace Suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean and nice the room was. Parking was easy. The breakfast was wonderful. We felt spoiled here compared to some of our other stays during our trip. 10/10.
Stayed 1 night in Oct 2023
Response from olivia on 10 Oct,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace Suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value and Luxury
Staff was very friendly and accommodating to our needs. Amazing price and breakfast was top notch!
Stayed 2 nights in Sep 2023
Response from olivia on 5 Oct,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TownePlace Suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dione

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. Room was very clean
Stayed 3 nights in Sep 2023
Response from olivia on 28 Sept,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TowePlace Suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our general manager as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 2 nights in Aug 2023
Response from olivia on 28 Sept,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TowePlace Suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our general manager as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joclyn

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to space center
Stayed 1 night in Sep 2023
Response from olivia on 18 Sept,2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay here at TowePlace Suites by Marriott Houston NASA/Clear Lake.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our general manager as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

robert c.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from olivia on 7 Sept,2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the management leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.