All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Didn’t like the noise caused by the guests next door to me. Area was very close to where my event was held. Lots of different restaurants to choose to eat from.
Threase
Stayed 2 nights in May 2024
10/10 Excellent
Lindsey
Business traveller
16 May,2024
Liked: Amenities
The staff is yop notch. We stay there everytime we come. They always treat us like royalty
It was very clean. Staff was very friendly. Breakfast was really good. Not bland. Well seasoned and there was enough. I appreciate the courtesy of the staff. If we are ever in town again, I would definitely stay at the Clarion.
Response from Clarion Pointe Management and Staff on 13 May,2024
I'm glad to hear that you had a great stay! It's always wonderful when accommodations exceed expectations. Looking forward to hosting you again if you find yourself back in town.
Response from Clarion Pointe Management and Staff on 13 May,2024
I'm sorry to hear about your experience with the cleanliness of the bedding sheets upon arrival. Cleanliness is a fundamental aspect of any accommodation, and it's disappointing when standards aren't met. It's essential for hotels to ensure that all linens are thoroughly cleaned and sanitized between guests to maintain a comfortable and hygienic environment. Your feedback is crucial for the improvement of the establishment's services.
Response from Clarion Pointe Management and Staff on 13 May,2024
Thanks for sharing your thoughts! It's good to hear your perspective on the property. If there's anything specific you think could be improved, feel free to share – feedback helps make future stays even better.
The stay was great! Will stay there again if we are back in town.
Emily
Stayed 3 nights in Apr 2024
Response from Clarion Pointe Management and Staff on 13 May,2024
I'm glad to hear that you had a great stay! It's always wonderful when accommodations exceed expectations. Looking forward to hosting you again if you find yourself back in town.
Friendly clean and a good night sleep. More lighting in the hall way to the elevator could have been better.
David
Stayed 1 night in Apr 2024
Response from Clarion Pointe Management and Staff on 13 May,2024
I'm glad to hear that your good night's sleep was enhanced by our friendly staff and clean accommodations. Your suggestion about improving lighting in the hallway to the elevator is noted; it's valuable feedback for the property's improvement. Thank you for sharing your thoughts!
10/10 Excellent
Brittney
12 Apr,2024
Liked: Property conditions & facilities
Great
Brittney
Stayed 2 nights in Apr 2024
Response from Clarion Pointe Management and Staff on 12 Apr,2024
Thank you for being our guest! We look forward to seeing you again!
6/10 Okay
Faye
Travelled with partner
7 Apr,2024
Liked: Staff & service
Disliked: Cleanliness
Friendly and helpful staff. Sheets were clean but the carpet in room has seen better days… stains everywhere… I wore socks the entire time as I was hesitant to walk around barefoot. Supposedly no smoking but cigarette butts everywhere. Nice that they have a gym! Took a look. Appeared to be well equipped and clean.
Faye
Stayed 1 night in Apr 2024
Response from Clarion Pointe Management and Staff on 12 Apr,2024
Thank you for being our guest and for your kind comments about the staff! We look forward to seeing you again! Hopefully, our flooring replacement project will be completed in the next few months. We will work harder to exceed your expectations!
The staff are very friendly and helpful. The breakfast was “meh”. My husband isn’t picky but didn’t care for the eggs etc. There wasn’t any fresh fruit. The bed were clean but the curtains were tattered and torn. There was a big hole at the bottom of the tub. No water pressure. The tv didn’t have a guide. When you pressed the guide button it wouldn’t show what was playing. Only numbers. There were grown men standing outside the building cussing and smoking and drinking. I’m glad I wasn’t by myself at this hotel. I wouldn’t stay here again.
Glenda
Stayed 2 nights in Apr 2024
Response from Clarion Pointe Management and Staff on 12 Apr,2024
Thank you for being our guest! We look forward to seeing you again! We will work harder to exceed your expectations!
10/10 Excellent
Erica
7 Apr,2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Carpet in room was not cleaned. I found coffee stains and someone’s pills in the carpet. Also trash outside.
Erica
Stayed 1 night in Apr 2024
Response from Clarion Pointe Management and Staff on 12 Apr,2024
Thank you for being our guest! We look forward to seeing you again! We are excited to begin our flooring replacement. We will work harder to exceed your expectations!
10/10 Excellent
Francine
Travelled with partner
5 Apr,2024
Beds were updated and very comfortable. A complete hot breakfast. Eggs, 2 different sausages, toast, bagels, sausage gravy and biscuits, waffles, cereal etc all hot and fresh. Staff helpful
Francine
Stayed 1 night in Mar 2024
Response from Clarion Pointe Management and Staff on 12 Apr,2024
Thank you for being our guest! We look forward to seeing you again!
6/10 Okay
Craig
5 Apr,2024
Craig
Stayed 1 night in Mar 2024
Response from Clarion Pointe Management and Staff on 13 May,2024
Thanks for sharing your thoughts! It's good to hear your perspective on the property. If there's anything specific you think could be improved, feel free to share – feedback helps make future stays even better.
Great place. Quiet, safe, comfortable, and great breakfast
Andrew
Stayed 3 nights in Apr 2024
Response from Clarion Pointe Management and Staff on 12 Apr,2024
Thank you for being our guest! We look forward to seeing you again!
10/10 Excellent
Matthew George
2 Apr,2024
Liked: Cleanliness
Matthew George
Stayed 3 nights in Mar 2024
Response from Clarion Pointe Management and Staff on 12 Apr,2024
Thank you for being our guest! We look forward to seeing you again!
8/10 Good
Hans G.
Travelled with partner
31 Mar,2024
Liked: Staff & service, amenities
Breakfast was good. The carpet needed cleaning and the tub faucet was very hard to turn.
Hans G.
Stayed 6 nights in Mar 2024
Response from Clarion Pointe Management and Staff on 12 Apr,2024
Thank you for being our guest! We look forward to seeing you again! Happy to know that you enjoyed the breakfast. Hopefully, our new flooring project will be completed by your next visit. We will work harder to exceed your expectations!
6/10 Okay
Barry
29 Mar,2024
Disliked: Staff & service
Barry
Stayed 4 nights in Mar 2024
Response from Clarion Pointe Management and Staff on 12 Apr,2024
Thank you for being our guest! We look forward to seeing you again! We will work harder to exceed your expectations!
Do NOT Stay at this location! Found bugs in in the picture behind the glass. Toilet flushed VERY slow. The door hummed when the wind blew. Parking lot could have been cleaner. Very Slow elevator. Place just did not look clean. I was afraid to sleep on the mattress because I was not sure if there were bed bugs. Do yourself a favor and stay some place else.
Edgar
Stayed 3 nights in Mar 2024
Response from Clarion Pointe Management and Staff on 12 Apr,2024
Thank you for your feedback. I apologize for our failure to exceed your expectations. We are currently addressing each of your concerns and appreciate you taking the time to share your thoughts.
We stayed for a volleyball tournament at VBC.
Staff was very nice. Check in was easy. Lobby and room were clean. The included breakfast was good as well. We would stay here again.
Tammy
Stayed 2 nights in Feb 2024
Response from Clarion Pointe Management and Staff on 29 Mar,2024
Thank you for being our guest! We look forward to seeing you again!
It was very good except accessing the lobby. You cannot access within the building. You have to go out in the cold or if it is raining you access the lobby. Pillows were pretty lumpy. The parking was bad for pickup truck.
debra
Stayed 4 nights in Dec 2023
8/10 Good
Jonathan
Travelled with family
29 Dec,2023
Liked: Cleanliness, staff & service, room comfort
Jonathan
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management and Staff on 29 Dec,2023
Thank you for your review. We look forward to seeing you again!
Response from Clarion Pointe Management and Staff on 29 Dec,2023
Thank you for your review. We look forward to seeing you again!
4/10 Poor
Bob
11 Dec,2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not somewhere I would recommend.
Staff and location are great, but the room was in a terrible state. Holes in walls. Air conditioner screen was caked with dirt.
Bed was clean and bug free, otherwise we would have stayed elsewhere.
Bob
Stayed 1 night in Dec 2023
Response from Clarion Pointe Management on 11 Dec,2023
Thank you for your kind comments about the location and the staff. They are greatly appreciated. Please accept my apologies for being placed in a room that had maintenance issues. I am so sorry. I have relayed this information to the Maintenance Supervisor for immediate correction.
Response from Clarion Pointe Management and Staff on 11 Dec,2023
Thank you for your review. We look forward to seeing you again so that we can earn a 10!
6/10 Okay
Miguel
Travelled with family
10 Dec,2023
Liked: Cleanliness, staff & service
This was a family sports trip. The staff and the service were amazing and very accommodating but the room itself was dated and needed some updates like grime free bath/shower and a working shower head. Our room was in front of the truck-free parking area but truck owners warmed up their trucks at 5:00am. There were rules but nobody to enforce them.
Miguel
Stayed 2 nights in Nov 2023
Response from Clarion Pointe Management and Staff on 11 Dec,2023
Thank you for your review. I appreciate the kind words about the staff and the service! We are currently in the planning stages for a complete room renovation and hope that you will stay with us again to experience the updates.
Everything was professionally run. Breakfast options were fantastic. Staff was very friendly. We will stay here next time we are in Huntsville Al.
Susan
Stayed 3 nights in Nov 2023
Response from Clarion Pointe Management and Staff on 11 Dec,2023
Thank you! We look forward to seeing you again!
6/10 Okay
Verified traveller
8 Dec,2023
Liked: Cleanliness, staff & service, room comfort
Stay was okay
Had 4 ice makers but only 1 of them worked!
The safety locking latch on the door was broken and the screws were loose so it wasn't secure.
Honestly felt like a ghost town because I didn't any other tenants. Just workers. Maybe 2 of them
Verified traveller
Stayed 2 nights in Dec 2023
Response from Clarion Pointe Management and Staff on 11 Dec,2023
Thank you for your review. I apologize for the issues you experienced. I have spoken with the Maintenance Supervisor so that they can be addressed.
6/10 Okay
Laura
Travelled with partner
7 Dec,2023
Disliked: Amenities
Music playing very loud in a van right outside our door. Desk chair was broken. Room was not very clean. Breakfast room had food all over the floor and food wasn’t great.