Front of property – evening/night

Reviews of Best Western Cape Cod Hotel

2.5 out of 5
Best Western Cape Cod Hotel
1470 Iyannough Rd. Rt 132, Hyannis, MA

Reviews

7.2

Good

Rating 10 - Excellent. 274 out of 1000 reviews" "
Rating 8 - Good. 340 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 116 out of 1000 reviews" "
Rating 2 - Terrible. 105 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great but lots of construction
Stayed 1 night in May 2024
Response from Manager on 13 May,2024
Hello William, We appreciate your feedback and apologize for any inconvenience caused by the construction. We strive to improve our facilities for all guests' comfort and will take your comments into consideration for future enhancements. Thank you for sharing your experience with us.

10/10 Excellent

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 14 May,2024
Hello Lyle,We're happy to hear you had a wonderful stay with us! We look forward to welcoming you back in the future.

2/10 Terrible

Christopher

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The absolute worst bed I have slept in on the road in over three years. I spend roughly 100 nights a year in a hotel. This hotel had the worst bed I’ve ever slept not only that, but there was filth in the room.
Stayed 1 night in May 2024
Response from Manager on 11 May,2024
Hello Christopher,We strive to provide a comfortable stay for all our guests and regret any inconvenience you experienced. Your feedback is valuable and will be shared with the team for improvement. Rest assured, we take all comments seriously to enhance our guests' experiences.

8/10 Good

Jordan

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Manager on 7 May,2024
Hello Jordan, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Adilson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and staff are great especially the cooks
Stayed 1 night in Apr 2024
Response from Manager on 2 May,2024
Hello Adilson,We are delighted to hear that you enjoyed your stay with us and found our staff to be excellent, especially the cooks. Your feedback is greatly appreciated and we hope to welcome you back in the future for another memorable experience.

10/10 Excellent

Christine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Pool area was cold other than that it was an amazing stay
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr,2024
Hello Christine, Thank you for your feedback on our pool area. We are delighted to hear that you had an amazing stay overall. Our team values your input and will take it into consideration for future improvements. If you have any further comments or suggestions, please feel free to contact us.

10/10 Excellent

Vincenza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional service desk. We arrived and were greeted with a very nice and polite customer service representative. The place is immaculate. We had our dog and stayed in a room on the first floor. Highly recommend!
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr,2024
Hello Vincenza,We are pleased to hear that you had a pleasant experience with our service desk and enjoyed your stay with your furry friend on the first floor. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Elves

Liked: Cleanliness, staff & service, property conditions & facilities
Hghghghh
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr,2024
Hello Elves,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr,2024
Hello Simone,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Poor

Keith

Disliked: Property conditions & facilities
Elevator was not working. Lots of construction parts stored on floor in hallways used towel was left on back of the bathroom door
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr,2024
Hello Keith, We apologize for the inconvenience you experienced during your stay. Our team is looking into the elevator issue and housekeeping procedures to ensure a seamless experience for future guests. We appreciate your valuable feedback and will address these matters promptly.

10/10 Excellent

Adilson

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,great customer service and delicious breakfast
Stayed 3 nights in Apr 2024
Response from Manager on 15 Apr,2024
Hello Adilson,We appreciate your positive feedback about our cleanliness, customer service, and breakfast. Should you have any further comments or concerns, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr,2024
Hello Lilian,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Allyasandra

Stayed 1 night in Apr 2024
Response from Manager on 26 Apr,2024
Hello Allyasandra,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Jeff

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr,2024
Hello Jeff,We are pleased to hear that you found our staff to be great during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience at our hotel.

8/10 Good

Diana

Travelled with partner
Construction
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar,2024
Hello Diana,We apologize for any inconvenience the construction may have caused during your stay. Your feedback is valuable, and we will address this matter with the team to improve our guests' experience in the future. Thank you for bringing this to our attention.

6/10 Okay

Noreen

Travelled with pets, Travelled with partner
Liked: Staff & service
Not bad overall - they are remodeling right now - messy outside - Power in the bathroom didn’t work so no working hairdryer. Staff was very friendly
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar,2024
Hello Noreen, Thank you for sharing your feedback with us. We appreciate your understanding during our remodeling process. We are glad to hear that you found our staff to be friendly. For any maintenance concerns, please feel free to reach out to our management team directly. Hope to welcome you back again in the future.

10/10 Excellent

Rick

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but you should put that you charge $30 for pet fee on the web page so That we know before we get there thanks
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello Rick,Thank you for your feedback. We appreciate your suggestion regarding the pet fee disclosure and will take it into consideration for future improvements to our website. Your input helps us enhance the guest experience.

8/10 Good

Tawanda

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello Tawanda, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

william

Travelled with family
Liked: Cleanliness, staff & service, amenities
Easy check in, nice comp breakfast, clean, pleasant staff, nice shower. Beds are a little firm.
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar,2024
Hello william,We are delighted you had a smooth check-in, enjoyed our complimentary breakfast and found our staff warm and our rooms clean. We appreciate your feedback on the firmness of the beds; we aim to provide a variety of amenities to suit our guests' preferences. Thank you for highlighting the positive aspects of your stay with us.

10/10 Excellent

Diana

Travelled with partner
They need to complete construction already! Otherwise amenities and room, service, excellent.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar,2024
Hello Diana,We appreciate your feedback and are pleased to hear you enjoyed our amenities, rooms, and service. Our team is constantly working to improve our facilities for the comfort of all guests. Should you have any further concerns, please contact our management directly to address them accordingly.

2/10 Terrible

Neil

Stayed 1 night in Mar 2024
Response from Manager on 19 Mar,2024
Hello Neil,We're disappointed to hear about your experience. Please feel free to reach out to us with any details so we can address this matter promptly.

2/10 Terrible

Amy

Visited March 14-17 and the WHOLE time they were doing construction all day. On the 16th the Fire Dept had to come because the dust from the sanding of the walls in the hallway was so thick it set the alarms off. Literally burning the eyes and throats of all the patrons here. Staff was great but very poor general management. No one could make a decision. Steer clear of this place, at least until the construction is done.
Stayed 2 nights in Mar 2024
Response from Manager on 18 Mar,2024
Hello Amy, We apologize for any inconvenience during your stay. Your feedback is valuable, and we'll address concerns for future improvement. If you have further comments or need assistance, please reach out to our management team directly. Thank you for recognizing our staff's service, and we hope to welcome you back under better circumstances.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff was very friendly.
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar,2024
Hello Jacquelyn,We are glad to hear you found our hotel clean and our staff friendly. Your feedback is valuable to us as we strive to provide excellent service to all our guests. If you have any further comments or concerns, please don't hesitate to contact our management directly. Thank you for choosing to stay with us.

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Only issue was upgrade work being done outside my room in hallway.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar,2024
Hello Richard,We appreciate your feedback and apologize for any inconvenience caused by the upgrade work. We strive to improve our facilities for the comfort of all guests. If you have any further concerns, please do not hesitate to contact our management team directly.

8/10 Good

Judy, Bradenton

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar,2024
Hello Judy,We're delighted to hear you enjoyed your stay with us! If you have any more feedback to share, please don't hesitate to reach out.

6/10 Okay

Nick

Liked: Staff & service
Disliked: Property conditions & facilities
It was okay wasn’t worth the nightly cost
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar,2024
Hello Nick,We appreciate your feedback regarding the value of your stay. Each guest experience is important to us, and we will take your comments into consideration for future improvements. Thank you for choosing to stay with us.

6/10 Okay

Caleb

Liked: Cleanliness, staff & service
I don't blame the hotel management or staff for this one, but there was a group of families staying on my floor who were allowing their kids to play and be loud in the hallway past quiet time it got to a point where I had to get up and tell them to quiet down because I was trying to sleep. needless to say I didn't sleep very good
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb,2024
Hello Caleb, I'm sorry to hear about the disturbance you experienced during your stay. Please know that our team is dedicated to ensuring a comfortable environment for all guests. We recommend reaching out to our management directly with any similar issues in the future for prompt resolution.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb,2024
Hello Randy,We value your feedback and are glad you appreciated our convenient location. Should you have any more comments or suggestions, please feel free to contact us.

6/10 Okay

alice

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb,2024
Hello alice, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback from your experience. We strive to make every guest's stay exceptional.

6/10 Okay

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
The snow and ice were not adequately removed. It made for unsafe entry and exit from the building to the parking lot.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb,2024
Hello Sue, We appreciate your feedback regarding the snow and ice around our premises. We take all comments seriously and will address this matter for the safety of our guests in the future.

6/10 Okay

Taneekah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
There were crumbs on my bedding. The hot tub only had three working jets. Pool and hot tub water was murky. The sauna was absolutely amazing. Friendly staff.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb,2024
Hello Taneekah, Thank you for sharing your feedback with us. We appreciate your kind words about our sauna and friendly staff. We will address the cleanliness issues you mentioned to ensure a better experience for our future guests. Your comments help us improve our services.

2/10 Terrible

Wendy

Disliked: Cleanliness, property conditions & facilities
Muy malo
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb,2024
Hello Wendy, We're sorry to hear that your experience fell short of expectations. We value guest feedback and will use it to continue improving our services. Feel free to reach out to our management team to discuss your concerns further. We appreciate you sharing your thoughts with us.

10/10 Excellent

Kate

Travelled with family
This hotel is a little gem and is very clean and the rooms and hallways smell so good. Rooms and hallways are very clean. Staff really friendly. The breakfast is delicious. The pool and workout room makes this a perfect getaway spot.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb,2024
Hello Kate,Thank you for taking the time to share your experience! We appreciate your kind words about our cleanliness, friendly staff, delicious breakfast, and the amenities we offer. It's great to hear that you had a perfect getaway. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Penelope

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Manager on 13 Feb,2024
Hello Penelope, We apologize for any dissatisfaction you may have experienced during your stay. We encourage you to reach out to our hotel directly to discuss your concerns, as your feedback is important to us. We strive to provide excellent service and would appreciate the opportunity to address any issues you encountered. Please let us know how we can assist you further.

8/10 Good

Tracy

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 8 Feb,2024
Hello Tracy, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Derek

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb,2024
Hello Derek, We appreciate you taking the time to share your experience at our hotel. If there is anything specific that you would like to share about your stay, please feel free to reach out to us directly. We value your feedback and strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Jillian

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Mediocre at best
We booked in to the hotel expecting to use the pool & jacuzzi. It was closed and under construction. While it did open for the second night we were there, it was not clean. The pool and spa were cloudy and had particulate matter in them. The room was adequate but the shower leaked and there was black mold behind the toilet as a result of the damp conditions. Our neighbors were shouting at one another into the late hours of the evening making things uncomfortable. Not the best experience.
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb,2024
Hello Jillian, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide our guests with a relaxing and enjoyable stay, and we regret that we fell short of this expectation. We value your comments and will share them with our team for further improvement. Thank you for bringing these issues to our attention.

4/10 Poor

Quel

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
It was my second time staying at this hotel. the first time was perfect. However, the chlorine in the pool was so strong that we could hardly see clearly. this time. the pool was completely dechlorinated. with a greenish color and the jacuzzi had a bad smell and the water was dirty.
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan,2024
Hello Quel, Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your loyalty as a returning guest. We apologize for any inconvenience caused by the pool conditions you encountered this time. We have shared your comments with our team to address and rectify any issues. We hope you will give us another opportunity to provide you with a great experience in the future.

8/10 Good

Elaine

Liked: Cleanliness, staff & service
Do not stay here if you have any sensitivity to perfumes. The hallways were so “air freshened” that my eyes watered and the scent and possibly taste of it is still with me hours later.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan,2024
Hello Elaine, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the strong scent in the hallways. We strive to create a pleasant environment for all our guests and understand the importance of balancing fragrance levels. We appreciate your valuable input and will review this with our team to ensure a better experience for future guests.

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quiet, convenient to Hyannis area, reasonable price and complementary breakfast. Beds and pillows average.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan,2024
Hello william, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel quiet and conveniently located. We appreciate your comments about our reasonable pricing and complimentary breakfast. We take note of your feedback regarding the beds and pillows and will certainly consider it for future improvements. We hope to have the opportunity to welcome you again in the future.

8/10 Good

Randall Wight

The rooms for those with dogs really should be updated. Larger bedroom and smaller bathroom and nicer furnishings. Most dogs are very clean and well mannered.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan,2024
Hello Randall Wight,Thank you for sharing your feedback regarding our dog-friendly rooms. We appreciate your suggestions for larger bedrooms and nicer furnishings. Our team values all guest input as we strive to improve our accommodations. We hope to have the chance to welcome you back in the future to showcase any updates that may have been made.

8/10 Good

Brooke

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan,2024
Hello Brooke, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Judy, Bradenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 25 Jan,2024
Hello Judy,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

william

Travelled with family
Liked: Staff & service, amenities
There was some construction underway but it was not a problem as far as noise or use of the property. Beds and pillows were reasonably comfortable. Complementary breakfast was good.
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan,2024
Hello william,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the construction. We appreciate your understanding. It's great to hear that you found the beds and pillows comfortable and enjoyed the complimentary breakfast. Should you have any further feedback, please don't hesitate to reach out to our management team directly.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 21 Jan,2024
Dear Guest,We appreciate you choosing our hotel for your stay. If there was anything specific that could have made your stay more enjoyable, please don't hesitate to reach out to us directly so that we can address any concerns. We value your feedback and hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 Okay

Sheila

Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan,2024
Hello Sheila, Thank you for choosing our hotel for your stay. We value your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had. We strive to provide the best possible service to all of our guests.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awful! There were people running around all hours of the night no matter how many times we called the front desk to complain. Nothing was done about it. Will not be staying there ever again!
Response from Manager on 17 Jan,2024
Hello Michael, Thank you for sharing your feedback with us. We apologize for any disturbance you experienced during your stay. We strive to maintain a peaceful environment for all guests, and we appreciate you bringing this to our attention. Your comments will be shared with our team for further improvement. We hope you will consider giving us another chance to provide you with a better experience in the future.

10/10 Excellent

DESIREE '

Stayed 1 night in Jan 2024
Response from Manager on 6 Feb,2024
Hello DESIREE ',We are thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool, hot tub, and sauna. The breakfast that's included is good too. The rooms have fridges and microwaves.
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan,2024
Hello Richard,Thank you for sharing your feedback and highlighting the amenities you enjoyed such as our pool, hot tub, sauna, and complimentary breakfast. We are delighted to hear that you found our rooms equipped with fridges and microwaves. We strive to provide a convenient and comfortable stay for our guests.

8/10 Good

Eloisa

Stayed 1 night in Jan 2024
Response from Manager on 13 Jan,2024
Hello Eloisa,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a great experience with us. If there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future.