All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello William, We appreciate your feedback and apologize for any inconvenience caused by the construction. We strive to improve our facilities for all guests' comfort and will take your comments into consideration for future enhancements. Thank you for sharing your experience with us.
The absolute worst bed I have slept in on the road in over three years. I spend roughly 100 nights a year in a hotel. This hotel had the worst bed I’ve ever slept not only that, but there was filth in the room.
Christopher
Stayed 1 night in May 2024
Response from Manager on 11 May,2024
Hello Christopher,We strive to provide a comfortable stay for all our guests and regret any inconvenience you experienced. Your feedback is valuable and will be shared with the team for improvement. Rest assured, we take all comments seriously to enhance our guests' experiences.
Hello Jordan, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Very nice place and staff are great especially the cooks
Adilson
Stayed 1 night in Apr 2024
Response from Manager on 2 May,2024
Hello Adilson,We are delighted to hear that you enjoyed your stay with us and found our staff to be excellent, especially the cooks. Your feedback is greatly appreciated and we hope to welcome you back in the future for another memorable experience.
10/10 Excellent
Christine
Travelled with family, Travelled with pets
24 Apr,2024
Liked: Cleanliness, staff & service
Pool area was cold other than that it was an amazing stay
Christine
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr,2024
Hello Christine, Thank you for your feedback on our pool area. We are delighted to hear that you had an amazing stay overall. Our team values your input and will take it into consideration for future improvements. If you have any further comments or suggestions, please feel free to contact us.
Very friendly and professional service desk. We arrived and were greeted with a very nice and polite customer service representative. The place is immaculate. We had our dog and stayed in a room on the first floor. Highly recommend!
Vincenza
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr,2024
Hello Vincenza,We are pleased to hear that you had a pleasant experience with our service desk and enjoyed your stay with your furry friend on the first floor. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Hello Elves,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello Simone,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
4/10 Poor
Keith
14 Apr,2024
Disliked: Property conditions & facilities
Elevator was not working. Lots of construction parts stored on floor in hallways used towel was left on back of the bathroom door
Keith
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr,2024
Hello Keith, We apologize for the inconvenience you experienced during your stay. Our team is looking into the elevator issue and housekeeping procedures to ensure a seamless experience for future guests. We appreciate your valuable feedback and will address these matters promptly.
Clean,great customer service and delicious breakfast
Adilson
Stayed 3 nights in Apr 2024
Response from Manager on 15 Apr,2024
Hello Adilson,We appreciate your positive feedback about our cleanliness, customer service, and breakfast. Should you have any further comments or concerns, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
Hello Lilian,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.
10/10 Excellent
Allyasandra
6 Apr,2024
Allyasandra
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr,2024
Hello Allyasandra,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
Hello Jeff,We are pleased to hear that you found our staff to be great during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience at our hotel.
8/10 Good
Diana
Travelled with partner
27 Mar,2024
Construction
Diana
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar,2024
Hello Diana,We apologize for any inconvenience the construction may have caused during your stay. Your feedback is valuable, and we will address this matter with the team to improve our guests' experience in the future. Thank you for bringing this to our attention.
6/10 Okay
Noreen
Travelled with pets, Travelled with partner
26 Mar,2024
Liked: Staff & service
Not bad overall - they are remodeling right now - messy outside - Power in the bathroom didn’t work so no working hairdryer. Staff was very friendly
Noreen
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar,2024
Hello Noreen, Thank you for sharing your feedback with us. We appreciate your understanding during our remodeling process. We are glad to hear that you found our staff to be friendly. For any maintenance concerns, please feel free to reach out to our management team directly. Hope to welcome you back again in the future.
Everything was great but you should put that you charge $30 for pet fee on the web page so
That we know before we get there thanks
Rick
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello Rick,Thank you for your feedback. We appreciate your suggestion regarding the pet fee disclosure and will take it into consideration for future improvements to our website. Your input helps us enhance the guest experience.
8/10 Good
Tawanda
24 Mar,2024
Tawanda
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar,2024
Hello Tawanda, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
8/10 Good
william
Travelled with family
23 Mar,2024
Liked: Cleanliness, staff & service, amenities
Easy check in, nice comp breakfast, clean, pleasant staff, nice shower. Beds are a little firm.
william
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar,2024
Hello william,We are delighted you had a smooth check-in, enjoyed our complimentary breakfast and found our staff warm and our rooms clean. We appreciate your feedback on the firmness of the beds; we aim to provide a variety of amenities to suit our guests' preferences. Thank you for highlighting the positive aspects of your stay with us.
10/10 Excellent
Diana
Travelled with partner
22 Mar,2024
They need to complete construction already! Otherwise amenities and room, service, excellent.
Diana
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar,2024
Hello Diana,We appreciate your feedback and are pleased to hear you enjoyed our amenities, rooms, and service. Our team is constantly working to improve our facilities for the comfort of all guests. Should you have any further concerns, please contact our management directly to address them accordingly.
2/10 Terrible
Neil
17 Mar,2024
Neil
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar,2024
Hello Neil,We're disappointed to hear about your experience. Please feel free to reach out to us with any details so we can address this matter promptly.
2/10 Terrible
Amy
16 Mar,2024
Visited March 14-17 and the WHOLE time they were doing construction all day. On the 16th the Fire Dept had to come because the dust from the sanding of the walls in the hallway was so thick it set the alarms off. Literally burning the eyes and throats of all the patrons here.
Staff was great but very poor general management. No one could make a decision. Steer clear of this place, at least until the construction is done.
Amy
Stayed 2 nights in Mar 2024
Response from Manager on 18 Mar,2024
Hello Amy, We apologize for any inconvenience during your stay. Your feedback is valuable, and we'll address concerns for future improvement. If you have further comments or need assistance, please reach out to our management team directly. Thank you for recognizing our staff's service, and we hope to welcome you back under better circumstances.
Hello Jacquelyn,We are glad to hear you found our hotel clean and our staff friendly. Your feedback is valuable to us as we strive to provide excellent service to all our guests. If you have any further comments or concerns, please don't hesitate to contact our management directly. Thank you for choosing to stay with us.
10/10 Excellent
Richard
Business traveller, Travelled with partner
10 Mar,2024
Liked: Cleanliness, staff & service
Only issue was upgrade work being done outside my room in hallway.
Richard
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar,2024
Hello Richard,We appreciate your feedback and apologize for any inconvenience caused by the upgrade work. We strive to improve our facilities for the comfort of all guests. If you have any further concerns, please do not hesitate to contact our management team directly.
Hello Judy,We're delighted to hear you enjoyed your stay with us! If you have any more feedback to share, please don't hesitate to reach out.
6/10 Okay
Nick
7 Mar,2024
Liked: Staff & service
Disliked: Property conditions & facilities
It was okay wasn’t worth the nightly cost
Nick
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar,2024
Hello Nick,We appreciate your feedback regarding the value of your stay. Each guest experience is important to us, and we will take your comments into consideration for future improvements. Thank you for choosing to stay with us.
6/10 Okay
Caleb
24 Feb,2024
Liked: Cleanliness, staff & service
I don't blame the hotel management or staff for this one, but there was a group of families staying on my floor who were allowing their kids to play and be loud in the hallway past quiet time it got to a point where I had to get up and tell them to quiet down because I was trying to sleep. needless to say I didn't sleep very good
Caleb
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb,2024
Hello Caleb, I'm sorry to hear about the disturbance you experienced during your stay. Please know that our team is dedicated to ensuring a comfortable environment for all guests. We recommend reaching out to our management directly with any similar issues in the future for prompt resolution.
Hello Randy,We value your feedback and are glad you appreciated our convenient location. Should you have any more comments or suggestions, please feel free to contact us.
6/10 Okay
alice
21 Feb,2024
Liked: Staff & service
Disliked: Cleanliness
alice
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb,2024
Hello alice, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback from your experience. We strive to make every guest's stay exceptional.
The snow and ice were not adequately removed. It made for unsafe entry and exit from the building to the parking lot.
Sue
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb,2024
Hello Sue, We appreciate your feedback regarding the snow and ice around our premises. We take all comments seriously and will address this matter for the safety of our guests in the future.
6/10 Okay
Taneekah
Travelled with family
18 Feb,2024
Liked: Staff & service
Disliked: Cleanliness, amenities
There were crumbs on my bedding. The hot tub only had three working jets. Pool and hot tub water was murky. The sauna was absolutely amazing. Friendly staff.
Taneekah
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb,2024
Hello Taneekah, Thank you for sharing your feedback with us. We appreciate your kind words about our sauna and friendly staff. We will address the cleanliness issues you mentioned to ensure a better experience for our future guests. Your comments help us improve our services.
Hello Wendy, We're sorry to hear that your experience fell short of expectations. We value guest feedback and will use it to continue improving our services. Feel free to reach out to our management team to discuss your concerns further. We appreciate you sharing your thoughts with us.
10/10 Excellent
Kate
Travelled with family
11 Feb,2024
This hotel is a little gem and is very clean and the rooms and hallways smell so good. Rooms and hallways are very clean. Staff really friendly. The breakfast is delicious. The pool and workout room makes this a perfect getaway spot.
Kate
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb,2024
Hello Kate,Thank you for taking the time to share your experience! We appreciate your kind words about our cleanliness, friendly staff, delicious breakfast, and the amenities we offer. It's great to hear that you had a perfect getaway. We hope to welcome you back in the future for another enjoyable stay.
Hello Penelope, We apologize for any dissatisfaction you may have experienced during your stay. We encourage you to reach out to our hotel directly to discuss your concerns, as your feedback is important to us. We strive to provide excellent service and would appreciate the opportunity to address any issues you encountered. Please let us know how we can assist you further.
8/10 Good
Tracy
6 Feb,2024
Liked: Staff & service
Tracy
Stayed 1 night in Jan 2024
Response from Manager on 8 Feb,2024
Hello Tracy, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Hello Derek, We appreciate you taking the time to share your experience at our hotel. If there is anything specific that you would like to share about your stay, please feel free to reach out to us directly. We value your feedback and strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future.
We booked in to the hotel expecting to use the pool & jacuzzi. It was closed and under construction. While it did open for the second night we were there, it was not clean. The pool and spa were cloudy and had particulate matter in them. The room was adequate but the shower leaked and there was black mold behind the toilet as a result of the damp conditions. Our neighbors were shouting at one another into the late hours of the evening making things uncomfortable. Not the best experience.
Jillian
Stayed 2 nights in Feb 2024
Response from Manager on 7 Feb,2024
Hello Jillian, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to provide our guests with a relaxing and enjoyable stay, and we regret that we fell short of this expectation. We value your comments and will share them with our team for further improvement. Thank you for bringing these issues to our attention.
4/10 Poor
Quel
Travelled with family
30 Jan,2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
It was my second time staying at this hotel. the first time was perfect. However, the chlorine in the pool was so strong that we could hardly see clearly. this time. the pool was completely dechlorinated. with a greenish color and the jacuzzi had a bad smell and the water was dirty.
Quel
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan,2024
Hello Quel, Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your loyalty as a returning guest. We apologize for any inconvenience caused by the pool conditions you encountered this time. We have shared your comments with our team to address and rectify any issues. We hope you will give us another opportunity to provide you with a great experience in the future.
8/10 Good
Elaine
24 Jan,2024
Liked: Cleanliness, staff & service
Do not stay here if you have any sensitivity to perfumes. The hallways were so “air freshened” that my eyes watered and the scent and possibly taste of it is still with me hours later.
Elaine
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan,2024
Hello Elaine, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the strong scent in the hallways. We strive to create a pleasant environment for all our guests and understand the importance of balancing fragrance levels. We appreciate your valuable input and will review this with our team to ensure a better experience for future guests.
8/10 Good
william
Travelled with partner
24 Jan,2024
Liked: Cleanliness, staff & service, amenities
Quiet, convenient to Hyannis area, reasonable price and complementary breakfast. Beds and pillows average.
william
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan,2024
Hello william, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel quiet and conveniently located. We appreciate your comments about our reasonable pricing and complimentary breakfast. We take note of your feedback regarding the beds and pillows and will certainly consider it for future improvements. We hope to have the opportunity to welcome you again in the future.
8/10 Good
Randall Wight
23 Jan,2024
The rooms for those with dogs really should be updated. Larger bedroom and smaller bathroom and nicer furnishings. Most dogs are very clean and well mannered.
Randall Wight
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan,2024
Hello Randall Wight,Thank you for sharing your feedback regarding our dog-friendly rooms. We appreciate your suggestions for larger bedrooms and nicer furnishings. Our team values all guest input as we strive to improve our accommodations. We hope to have the chance to welcome you back in the future to showcase any updates that may have been made.
Hello Brooke, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Hello Judy,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
8/10 Good
william
Travelled with family
19 Jan,2024
Liked: Staff & service, amenities
There was some construction underway but it was not a problem as far as noise or use of the property.
Beds and pillows were reasonably comfortable.
Complementary breakfast was good.
william
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan,2024
Hello william,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the construction. We appreciate your understanding. It's great to hear that you found the beds and pillows comfortable and enjoyed the complimentary breakfast. Should you have any further feedback, please don't hesitate to reach out to our management team directly.
6/10 Okay
Verified traveller
Business traveller
19 Jan,2024
Disliked: Cleanliness
Verified traveller
Stayed 1 night in Jan 2024
Response from Manager on 21 Jan,2024
Dear Guest,We appreciate you choosing our hotel for your stay. If there was anything specific that could have made your stay more enjoyable, please don't hesitate to reach out to us directly so that we can address any concerns. We value your feedback and hope to have the opportunity to welcome you back in the future for an even better experience.
6/10 Okay
Sheila
17 Jan,2024
Sheila
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan,2024
Hello Sheila, Thank you for choosing our hotel for your stay. We value your feedback and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had. We strive to provide the best possible service to all of our guests.
Our stay was awful! There were people running around all hours of the night no matter how many times we called the front desk to complain. Nothing was done about it. Will not be staying there ever again!
Michael
Response from Manager on 17 Jan,2024
Hello Michael, Thank you for sharing your feedback with us. We apologize for any disturbance you experienced during your stay. We strive to maintain a peaceful environment for all guests, and we appreciate you bringing this to our attention. Your comments will be shared with our team for further improvement. We hope you will consider giving us another chance to provide you with a better experience in the future.
10/10 Excellent
DESIREE '
14 Jan,2024
DESIREE '
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb,2024
Hello DESIREE ',We are thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon!
I liked the pool, hot tub, and sauna. The breakfast that's included is good too. The rooms have fridges and microwaves.
Richard
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan,2024
Hello Richard,Thank you for sharing your feedback and highlighting the amenities you enjoyed such as our pool, hot tub, sauna, and complimentary breakfast. We are delighted to hear that you found our rooms equipped with fridges and microwaves. We strive to provide a convenient and comfortable stay for our guests.
8/10 Good
Eloisa
10 Jan,2024
Eloisa
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan,2024
Hello Eloisa,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a great experience with us. If there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future.