Lobby

Reviews of Metro Points Hotel

3 out of 5
Metro Points Hotel
8500 Annapolis Rd, Hyattsville, MD

Reviews

7.0

Good

Rating 10 - Excellent. 235 out of 698 reviews" "
Rating 8 - Good. 140 out of 698 reviews" "
Rating 6 - Okay. 125 out of 698 reviews" "
Rating 4 - Poor. 75 out of 698 reviews" "
Rating 2 - Terrible. 123 out of 698 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 23 May,2024
Hi Corey,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

ADRIAN

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel experience in my life. The hotel rooms didn't even have basic amenities like a microwave. When asked where we could warm up food they told us to walk to IHop and ask them to do it for us. When my family & I arrived, our room door wouldn't even open. Ice maker worked when it wanted to & they let any & everybody just walk in & sleep in the lobby. Never again & if i could give it a negative rating i would
Stayed 2 nights in May 2024
Response from Guest Relations Management on 23 May,2024
Hi Adrian,We are sorry to hear about the negative experience you had during your stay with us. Your feedback is important to us, and we will take it into consideration for future improvements.We understand your frustration regarding the issue with your room door and the inconsistent functionality of the ice maker. Please know that we take these matters seriously and will address them promptly to ensure a better experience for our guests.We apologize for any inconvenience caused by individuals sleeping in the lobby. We strive to maintain a safe and comfortable environment for all our guests, and we will reinforce our security measures to prevent such occurrences in the future.We appreciate your honest feedback, as it helps us identify areas where we can improve. We hope that you will reconsider and give us another chance to provide you with a more positive stay in the future.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on 23 May,2024
Hi Danny,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Nadiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on 23 May,2024
Hi Nadiya,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

8/10 Good

Denise

Stayed 1 night in May 2024
Response from Manager on 22 May,2024
Hello Denise, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Bishal

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Price was reasonable. Reachable by metro. Clean bed. Lacks basic amenities and room service, could be better.
Stayed 2 nights in May 2024
Response from Manager on 22 May,2024
Hello Bishal, We appreciate your feedback on the reasonable price, convenient location, and clean accommodations provided during your stay. We value all guest suggestions to enhance our services further. Should you have any specific concerns, feel free to contact our management to address them directly.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Manager on 22 May,2024
Hello Patricia,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience at our hotel.

6/10 Okay

Everett A, Crossville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was filthy don't look like the drapes have been cleaned in years. Toilet was to close to the shower lots of tripping hazard
Stayed 4 nights in May 2024
Response from Guest Relations Management on 23 May,2024
Hi Everett A,Thank you for sharing your feedback regarding your recent stay. We regret any inconvenience or disappointment you experienced with the cleanliness of your room. We take cleanliness seriously, and we regret that we fell short of your expectations.We have noted your concerns about the drapes and the proximity of the toilet to the shower. We will address these issues promptly to ensure a more enjoyable stay for our guests.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope that you will give us another opportunity to provide you with an improved experience in the future.

2/10 Terrible

Marie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel room looked nothing like the pictures. It was dark, furniture was dirty, and there was no refrigerator.
Stayed 7 nights in May 2024
Response from Manager on 22 May,2024
Hello Marie, We apologize for any disappointment you experienced during your stay. Your feedback is valuable in our ongoing efforts to improve our services and facilities. For a more accurate representation of our rooms in the future, we recommend reaching out to our management team directly.

4/10 Poor

Lauretta

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My TV nor my phone worked. This was not discovered until 10 PM and I was told no other rooms available. Clean but poorly maintained. Very disappointed!
Stayed 1 night in May 2024
Response from Manager on 22 May,2024
Hello Lauretta, We apologize for the inconvenience you experienced with the TV and phone. We appreciate your feedback and will address these issues with our maintenance team to ensure a better experience for future guests. Thank you for bringing this to our attention.

4/10 Poor

Robert

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Hotel was nice, good parking, the rooms were very nice and the beds were very comfortable. BUT!! There were no microwaves in the entire hotel So no way to heat up your food. And when I asked about the microwave they told me that there was a IHOP restaurant next door. AND the worst kicker they didn't even offer any kind of breakfast. I stayed there a full week and only once did house keeping do my room, even when I asked the front desk to have my room cleaned No one showed.
Stayed 5 nights in May 2024
Response from Guest Relations Management on 18 May,2024
Hi Robert,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your positive comments about the overall experience, including the nice hotel, good parking, and comfortable beds. However, we apologize for the inconveniences and shortcomings you encountered during your stay.We understand the importance of having certain amenities available to enhance our guests' comfort, such as microwaves for heating up food. Your feedback will be taken into consideration as we continue to improve our facilities and services.Regarding breakfast, we understand that this can be disappointing, and we will assess this aspect of our service to see how we can better meet our guests' needs and expectations in the future.We regret to hear about the inconsistency in housekeeping service during your week-long stay. This is not the level of service we strive to provide. We will address this issue with our housekeeping team to ensure that proper cleaning and service standards are followed consistently.We appreciate your feedback, as it helps us identify areas for improvement. Your satisfaction is important to us, and we will use your comments to enhance our guest experience.If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer service team. We value your feedback and want to make sure we address your concerns appropriately.We hope to have the opportunity to provide you with an improved experience on a future visit.

6/10 Okay

michael

Travelled with partner
For the price of the room the hotel was alright, 30 minute drive from washington dc, has plenty of restaurants around for eating or coffee takeaway.
Stayed 3 nights in May 2024
Response from Manager on 14 May,2024
Hello michael, We appreciate your feedback regarding our location and nearby amenities. It's great to hear you found the area convenient for dining and exploring. Your input helps us continue to enhance our guests' experiences.

6/10 Okay

Anibal

Stayed 2 nights in May 2024
Response from Manager on 15 May,2024
Hello Anibal, We appreciate you choosing to stay at our hotel and hope you had a pleasant visit! Should you have any feedback to share, please reach out to us so we can address any concerns. We value your experience and aim to deliver exceptional stays for all our guests.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s really dirty not suitable to stay in
Stayed 2 nights in May 2024
Response from Manager on 14 May,2024
Hello Susan, We appreciate your feedback and regret to hear about your experience. Our housekeeping team works diligently to maintain high cleanliness standards. We encourage guests to reach out to our management team directly with any concerns to address them promptly. Thank you for bringing this to our attention.

2/10 Terrible

Jodian

I have bedbugs bite and when I ask to speak with a manager or supervisor the girl said no cause she is the manager and supervisor but yet refuse to check us out and refund me my money
Stayed 2 nights in May 2024
Response from Guest Relations Management on 12 May,2024
Hi Jordan,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We take feedback from our guests seriously.We understand that encountering insects is an unfortunate and distressing situation. We have strict protocols in place to address such issues promptly and effectively. We apologize for any miscommunication or misunderstanding that occurred when you requested to speak with a manager or supervisor. Our team is trained to handle these situations professionally, and we regret if this was not reflected in your experience.We would like to assure you that we take reports like this very seriously, and we have processes in place to investigate and address any infestations promptly. Regarding the refund, we understand your frustration and apologize for any inconvenience caused by the staff's response. Our policy is to work with our guests to find a satisfactory resolution in situations like these, and we regret if this was not the case during your stay. Our management team will review the details of your situation and work towards a resolution.We appreciate your feedback and the opportunity to address these concerns. Please be assured that we take the comfort and satisfaction of our guests seriously, and we will take immediate action to investigate and address the issues you have raised.Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

4/10 Poor

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t have utensils
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 5 May,2024
Hi Krystal,Thank you for your feedback regarding the absence of utensils during your stay. We appreciate you bringing this matter to our attention, and we will take it into consideration for future improvements. In the meantime, we will make sure to provide utensils upon request to ensure our guests have a more convenient and comfortable dining experience.If you have any further concerns or if there is anything else we can assist you with, please let us know. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Nelson

Liked: Staff & service, property conditions & facilities
U
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 5 May,2024
Hi Nelson,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

4/10 Poor

Esmond

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 5 May,2024
Hi Esmond,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 Excellent

Jose

Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 5 May,2024
Hi Jose,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

sandy

Stayed 1 night in Apr 2024
Response from Manager on 22 May,2024
Hello sandy,We are pumped to hear that you had an amazing stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Clarence

Stayed 2 nights in Apr 2024
Response from Manager on 22 May,2024
Hello Clarence,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Orphilia

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on 1 May,2024
Hello Orphilia,We're delighted to hear that you had a wonderful stay with us! Should you have any feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

4/10 Poor

Miguel

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 18 May,2024
Hi Miguel,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 Excellent

Ansumana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 27 Apr,2024
Hi Ansumana,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Hina

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr,2024
Hello Hina, We apologize if your experience did not meet expectations. Please reach out to us directly to discuss any concerns you may have had during your stay. We strive to provide excellent service and would like the opportunity to address any issues.

6/10 Okay

Davian

Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 26 Apr,2024
Hi Davian,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

10/10 Excellent

Taher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 26 Apr,2024
Hi Taher,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Bachar

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 25 Apr,2024
Hi Bachar,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Abdulkadir

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 May,2024
Hi Abdulkadir,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

8/10 Good

Olga

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 May,2024
Hi Olga,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

2/10 Terrible

brume

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel phones not working and no staffs for extra blankets and towels
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr,2024
Hello brume, We apologize for the inconvenience you experienced during your stay. We encourage guests to reach out to our management directly with any concerns for swift resolution. Your feedback is valuable to us and will be shared with the team for improvement.

10/10 Excellent

Narcisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean and kind personnel
Stayed 3 nights in Jan 2024
Response from Manager on 23 Apr,2024
Hello Narcisa,We appreciate your positive feedback on our cleanliness and friendly staff. We strive to provide a comfortable experience for all our guests. Your comments will be shared with our team to continue delivering excellent service. Thank you for choosing to stay with us.

8/10 Good

Carlos

Liked: Cleanliness
Disliked: Staff & service
I needed an extra room the staff told me the there was no more rooms available, I did not believe that. This is a 10 floor building am pretty sure that it was not packed.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 20 Apr,2024
Hi Carlos,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced when requesting an additional room.We understand that having the availability of extra rooms can be important, especially in situations where guests require additional space or accommodation. While we strive to accommodate all guest requests, there are occasions when we reach full occupancy or have limited availability due to various factors.We apologize if the information provided by our staff regarding the availability of rooms was not satisfactory. We will take your feedback into consideration and ensure better communication and transparency in such situations in the future.We value your patronage and appreciate your feedback. If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to contact us directly.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

6/10 Okay

Manuel, Santo Domingo

Disliked: Property conditions & facilities
Is an Ok hotel to stay the night, but dont expect anything more
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 20 Apr,2024
Hi Manuel,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your comments and want to ensure that we address your concerns.We understand that your experience met your basic expectations for an overnight stay, but we apologize if there were any areas where we fell short in terms of exceeding your expectations. We strive to provide a comfortable and satisfactory experience for all our guests, and we regret if we did not meet your specific needs during your stay.If you have any specific feedback or suggestions on how we can improve our services or amenities, we would greatly appreciate hearing from you. Your feedback is invaluable to us as we continuously work to enhance our guests' experience.We value your patronage and hope that you will consider staying with us again in the future. We will do our best to address any concerns you had and provide you with an improved experience.Thank you once again for your feedback, and we look forward to the opportunity to serve you better in the future.

4/10 Poor

Arlesia

Travelled with partner
Disliked: Property conditions & facilities
This hotel needs some serious upgrading. The furniture is out dated. The curtains are raggedy and the sheets were dingy looking. The bathtub was peeling and slipper. And how to you have a hotel with ten floors and there are only working ice machines on the 5, 8, and 10 floor. This place is the pits. I gave it two tries, but it just needs to be torn down and rebuilt!
Stayed 3 nights in Apr 2024

10/10 Excellent

christian Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 16 Apr,2024
Hi Patrick,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Jean Batiste

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietly
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr,2024
Hello Jean Batiste,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was tranquil, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Brian

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 5 May,2024
Hi Brian,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel for a great price. Staff helpful and quick to respond to my minor TV Issue. Beautiful room decor. Roon staff is detailed in cleaning. Desk staff polite and courteous.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 10 Apr,2024
Hi Larry,Thank you for sharing your wonderful review of your recent stay at our hotel. We are thrilled to receive your positive feedback and hear that you had a five-star experience.We are delighted that you found our hotel to be of excellent value and that you were impressed with the helpfulness and responsiveness of our staff. Providing exceptional service is our top priority, and we are glad to know that our team met your expectations. We will make sure to pass along your kind words to both our room staff and desk staff.It's fantastic to hear that you enjoyed the beautiful room decor. We strive to create a welcoming and comfortable atmosphere for our guests, and we are pleased that you appreciated the attention to detail in the room design.Maintaining a clean and well-maintained environment is essential to us, and we're glad to hear that our room staff's efforts were evident during your stay.Thank you once again for your kind words and positive feedback. We truly appreciate your support and look forward to welcoming you back for another exceptional stay in the future.

10/10 Excellent

Allen

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on 10 Apr,2024
Hi Allen,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 6 Apr,2024
Hi Terence,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Tyesha

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 25 Apr,2024
Hi Tyesha,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Lenee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property , honestly just looks a little outdated but the staff is wonderful and the there’s a lot of dining and shopping options close by
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 4 Apr,2024
Hi Lenee,Thank you for taking the time to provide feedback about your recent stay at our property. We appreciate your comments and are glad to hear that you found our property to be nice, with a wonderful staff and convenient location.While we understand your observation that our property may appear slightly outdated, please rest assured that we continuously strive to enhance our facilities and provide a comfortable and enjoyable experience for our guests. Your feedback is valuable to us as we consider future updates and improvements.We're delighted that our staff provided you with excellent service. Our team takes pride in ensuring that every guest feels welcome and well taken care of throughout their stay.We're also pleased to hear that you found the dining and shopping options in the vicinity of our property to be plentiful. We strive to choose locations that offer convenience and a wide range of amenities for our guests' enjoyment.Thank you for choosing our property, and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Shawana

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 20 Apr,2024
Hi Shawana,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr,2024
Hello William,We are thrilled to hear that you had a great experience during your stay with us. Our team works hard to ensure our guests have a memorable time. Your feedback is valuable to us, and we hope to welcome you back in the future.

8/10 Good

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities
Very fast checking
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar,2024
Hi Tamar,Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that the check-in process was fast and efficient for you.We understand the importance of a seamless check-in experience, and our team is dedicated to providing efficient service to our guests. It is wonderful to know that we were able to meet your expectations in this regard, and we appreciate your positive feedback.We value your patronage and hope to have the opportunity to welcome you back in the future for another enjoyable stay. If there is anything else we can assist you with or if you have any further comments, please feel free to reach out to our customer service team. We are here to ensure that your stay with us is comfortable and convenient.Thank you for choosing our hotel, and we look forward to serving you again.

2/10 Terrible

Declan

Stayed 1 night in Mar 2024
Response from Manager on 16 Apr,2024
Hello Declan, We're sorry to hear that your experience did not meet your expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right.

8/10 Good

FONDJI NGOUPA ANNE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quit,safe
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar,2024
Hello FONDJI NGOUPA ANNE,We appreciate your feedback and are glad to hear you found our hotel to be tranquil and safe. Your comments help us to continually improve our services for future guests. If you have any more details you'd like to share, please don't hesitate to reach out to our management team.

10/10 Excellent

OLUFUNLOLA

Stayed 4 nights in Mar 2024
Response from Manager on 15 Apr,2024
Hello OLUFUNLOLA,We're delighted to hear you had a wonderful stay with us! If you have any more feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Emmanuella

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Old furniture and bathroom was chipping
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 24 Mar,2024
Hi Emmanuella,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the condition of the furniture and bathroom in your room.Maintaining a comfortable and well-maintained environment is important to us, and we regret that we fell short in this aspect. We appreciate you bringing these issues to our attention, and we will address them with our maintenance and housekeeping teams to ensure that necessary repairs and improvements are made.Your feedback is valuable to us as it helps us identify areas for improvement. We apologize for any inconvenience or disappointment caused by the condition of the furniture and bathroom.If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.