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Reviews of Sheraton Grand Incheon Hotel

5 out of 5
Sheraton Grand Incheon Hotel
153, Convensia-daero, Yeonsu-gu, Incheon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1000 reviews" "
Rating 8 - Good. 222 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

priscilla

Disliked: Cleanliness, staff & service, property conditions & facilities
The ac did not work well and it got very hot in the room there was also a loud crying baby next door you can hear everything. I don’t recommend this hotel. They nickel and dime you for everything they charge to use the sauna and they charge u to use pool by having to buy a swimming cap from Them. This place is ridiculous
Stayed 3 nights in May 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at the center of all dinings, transportations and shopping options. Very friendly staff and great breakfast buffet. Stayed at the Conrad Seoul before this hotel but Sheraton hotel had a much better breakfast option. Strongly recommend to friends.
Stayed 2 nights in Apr 2024

10/10 Excellent

MAN JUN, San Ramon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 9 nights in Apr 2024

10/10 Excellent

Kei

Stayed 2 nights in Apr 2024

10/10 Excellent

JUVENAL TIMOLA USERO

Travelled with partner
Staff are friendly and the room are clean. It’s conveniently near the international airport.
Stayed 3 nights in Apr 2024

8/10 Good

Young hun

Business traveller
Liked: Cleanliness, staff & service, amenities
Close airport
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2024

10/10 Excellent

SEONGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Chris at the front desk was extremely helpful and welcoming. The room was comfortable and clean. Breakfast buffet was vast and delicious. The only bad thing was an intense dead smell in the hallway on our floor.
Stayed 1 night in Jan 2024

10/10 Excellent

Yongtok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Stayed 2 nights in Dec 2023

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for a night
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew, Canterbury

Stayed 1 night in Aug 2023

10/10 Excellent

marian, duluth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location .
Stayed 3 nights in Oct 2023

6/10 Okay

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Sauna/gym pricing ridiculous
Friday evening, and the bar is closed. £20 charge each time to use the gym/sauna is quite outrageously expensive. Breakfast is good.
Stayed 1 night in Oct 2023

10/10 Excellent

misuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
Location was great surrounded beautiful park and short walking distance to the lotte mart. Nice clean room with comfortable bed. Breakfast was great it served both authentic korean food and western style breakfast that I enjoyed very much. Front desk person was kind and helpful.
Stayed 5 nights in Sep 2023

6/10 Okay

Sue

Travelled with family
I don’t like customer service
Stayed 4 nights in Sep 2023

10/10 Excellent

Hossein

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

lan

Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Michael, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Water

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 6 nights in Nov 2022

10/10 Excellent

Sue Hun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Jeny

Stayed 1 night in Oct 2022

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time at this hotel again! I think the price is extremely reasonable considering that it is a 5 star hotel and the quality of their friendly, swift service. I strongly recommend, and I look forward to coming here again in the near future!
Stayed 1 night in Jul 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, would stay again!
This was one of the nicest properties I have stayed at. Friendly and helpful service. The food at the club level and all restaurants was great. Fantastic selection at the buffet.
Stayed 5 nights in Jun 2022

10/10 Excellent

Sujin, Ithaca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

NOBUO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

HYUNGWOO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Apr 2022

6/10 Okay

Hong, Los Angeles

Liked: Staff & service
Stayed 6 nights in Apr 2022

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Adam

Stayed 3 nights in Apr 2022

10/10 Excellent

Luciah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. This stay was a gift for my parents and they did their best to make it special. Keep up the good work!
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveller

Disliked: Staff & service
More Business Hotel, not so suitable for Tourists!
Stayed 2 nights in Feb 2022

8/10 Good

HYO SEUNG

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome overnight stay!
Staff was amazing and very friendly! Buffet was ok! Rooms awesome. From the moment you entered the hotel smelled great!
Stayed 1 night in Dec 2021

10/10 Excellent

Young

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, Employees kindness, Clean, Wonderful View
Stayed 1 night in Dec 2021

10/10 Excellent

Yongwook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleasant stay all around. Highly recommend
Stayed 1 night in Dec 2021

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is centrally located to Songdo. The service is mediocre at best. The service was not what a 5 star hotel suppose to be.
Stayed 1 night in Nov 2021

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was excellent!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the pool!
Stayed 1 night in Jul 2021

8/10 Good

Donald

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Would skip room service
Good hotel, clean and resonably priced. Room service was seriously slow, waited for one hour for hamburger and fries and of course it was cold and overcooked.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good!! All employees are very kind. Room is so clean and comfortable.
Stayed 1 night in Mar 2021

10/10 Excellent

Rando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and excellent service Breakfast was very good.
Stayed 1 night in Feb 2021

10/10 Excellent

Ko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there is a good place and comfortable for us. even every staff are so kind.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Rando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Room condition and the park view are amazing. Swimming pool was not crowded.
Stayed 1 night in Nov 2020

4/10 Poor

Lee, Budapest

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
직원들 서비스 문제가 있음 이건 메리어트 리뷰에도 남겼지만 새탁을 맞겼더니 로고가 떨어짐, 룸서비스를 시켰더니 일부를 빼먹고옴 , 조식 먹으로갔더니 직원이 전화받는다고 본척도 안함, 세탁을 많이 맞겼더니 디포잣 추가 결제 하라고 함, 이건 뭐 3성 호탤에서 안할 서비스를 그 몇일동안 당함, 디포짓 추가 결재때 열받아서 매니저 불러달라고 해서 말했더니 다음번에는 이런일 없도록 한다고함, 내가 재정신이면 다음번에 가겠냐는거죠, 태국 매리어트 아파트에서 보통 이런 클래임걸면 방으로 찾아와서 사과하고 하는데 여긴 그냥 3성 보다 못함
Stayed 4 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020