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I love how clean everything is. I love the design of the entire hotel and the breakfast area. The rooms are very roomy and comfortable. I was able to do work at the desk so that was so helpful.
I do wish there was a bathmat available. I didn't read the directions on the towel basket to get towels exchanged by placing the basket in the hallway so that was my fault.
I had been working in my room at realized at 11 am that it was time to go. As I got up to leave I got a phone call from the front desk to check in to see if I was able to check out of my room. The phone call was so friendly and a great 'check-in'. I appreciated that since I wasn't paying attention to the time, the call was still so polite and nice!
Karen
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on 2 May,2024
Thank you so much for your review and feedback. We're so glad to hear that the customer service you received was top-notch. We look forward to hosting you again in the future! Safe travels.
6/10 Okay
Kristy
Travelled with family
22 Mar,2024
Liked: Cleanliness, staff & service
This was a beautiful property and right off the highway which was nice. Only issues we had were a missing shower curtain and there were holes in our sheets. We would have also liked if breakfast started earlier than 7am on the weekend.
Kristy
Stayed 1 night in Mar 2024
8/10 Good
Wayne
9 Mar,2024
Wayne
Stayed 1 night in Mar 2024
10/10 Excellent
Joseph
3 Mar,2024
Joseph
Stayed 1 night in Mar 2024
Response from Guest Experience Manager on 2 Apr,2024
Thank you for taking the time to leave us such a wonderful rating! Our team works hard to ensure that every guest feels welcomed and comfortable. We appreciate you and look forward to welcoming you back for another stay in the future.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
Response from Guest Experience Manager on 4 Mar,2024
Thank you for choosing the Best Western Plus Isanti. We're thrilled to receive your perfect survey rating! Your feedback inspires us to keep delivering top-notch service. We can't wait to welcome you back!
Response from Guest Experience Manager on 4 Mar,2024
Thank you for choosing the Best Western Plus Isanti. We're thrilled to receive your perfect survey rating! Your feedback inspires us to keep delivering top-notch service. We can't wait to welcome you back!
Response from Guest Experience Manager on 4 Mar,2024
Thank you for choosing the Best Western Plus Isanti. We're thrilled to receive your perfect survey rating! Your feedback inspires us to keep delivering top-notch service. We can't wait to welcome you back!
It was tidy staff where officiant, definitely not spotless and staff didn’t go out of there way but for the price it was adequate
Deborah
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 13 Feb,2024
Thank you for sharing your feedback. We appreciate your positive comments about our tidy rooms and efficient staff. We apologize for any lapses in the staff's attentiveness.Your input is valuable, and we will address these concerns for improvement. We hope to have the opportunity to better serve you in the future.
Response from Guest Experience Manager on 13 Feb,2024
Wow! We're overjoyed to see your perfect rating in our recent survey. Your satisfaction means the world to us, and we're thrilled to have exceeded your expectations. Looking forward to welcoming you back soon!
Just checked in, everything went smoothly. It’s next to hwy. 65 but so far it seems quiet. I like that it’s clean, taken care of and the front desk made it smooth and easy, very pleasant.
Steven
Stayed 1 night in Feb 2024
Response from Guest Experience Manager on 13 Feb,2024
Wow! We're overjoyed to see your perfect rating in our recent survey. Your satisfaction means the world to us, and we're thrilled to have exceeded your expectations. Looking forward to welcoming you back soon!
hotel called morning of arrival to say the type room I booked was not available. Down graded to smaller room last minute not ideal
Scott
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager on 13 Feb,2024
We sincerely apologize for the inconvenience caused by the last-minute room change. Your feedback is crucial, and we are committed to addressing this issue to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to make it up to you on your next visit.
Very nice hotel with friendly staff, clean rooms & a good breakfast.
Joy
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 13 Feb,2024
We're thrilled to hear you enjoyed your stay! Thank you for the compliments on our friendly staff, clean rooms, and breakfast. We look forward to welcoming you back for another wonderful experience.
Breakfast was amazing, the bed was super comfy, the shower was so big, staff were always doing something and super friendly, pool and hot tub were relaxing, and we would definitely go back.
Felicity
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 4 Feb,2024
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!
Response from Guest Experience Manager on 17 Jan,2024
Thank you for your kind words! We're delighted to hear that you enjoyed our clean facilities and experienced friendly service. It was our pleasure to host you, and we hope to welcome you back soon!
10/10 Excellent
Cassidy
Business traveller
16 Jan,2024
Liked: Cleanliness, staff & service, room comfort
Cassidy
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 17 Jan,2024
We are sincerely grateful for your wonderful feedback on our hotel survey. It brings us immense joy to know that your experience was nothing short of perfect. Your kind words motivate us to continue delivering exceptional service.We hope to welcome you back soon for another memorable stay.
10/10 Excellent
Patricia
Travelled with pets, Travelled with partner
11 Jan,2024
Liked: Amenities
The hotel was beautiful and clean.
The staff were all very friendly and professional.
I would recommend staying there.
Patricia
Stayed 1 night in Jan 2024
Response from Guest Experience Manager on 12 Jan,2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!
Response from Guest Experience Manager on 17 Jan,2024
We are sincerely grateful for your wonderful feedback on our hotel survey. It brings us immense joy to know that your experience was nothing short of perfect. Your kind words motivate us to continue delivering exceptional service.We hope to welcome you back soon for another memorable stay.
4/10 Poor
Harry, Pleasant Prairie
Travelled with family
2 Jan,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Booked a room with 2 queen beds. One of the bed's mattress was sunken in on one side very badly. The other bed had a similar issue but not as bad. Also the sink in the bathroom was clogged/didn't drain.
Harry
Stayed 2 nights in Dec 2023
Response from Guest Experience Manager on 5 Jan,2024
Thank you for taking the time to share some feedback with us. We would like to express our apologies that you had a negative experience at our hotel. By telling us what we need to improve on, you are helping us do better in the future for our guest experience. If you choose to stay here again, we hope to exceed your expectations.
10/10 Excellent
Melissa
Travelled with family and small children
1 Jan,2024
Liked: Amenities
A very nice stay. Very relaxing and comfortable. Staff were so nice at check in.
Melissa
Stayed 1 night in Dec 2023
Response from Guest Experience Manager on 5 Jan,2024
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.
Response from Guest Experience Manager on 17 Jan,2024
We are sincerely grateful for your wonderful feedback on our hotel survey. It brings us immense joy to know that your experience was nothing short of perfect. Your kind words motivate us to continue delivering exceptional service.We hope to welcome you back soon for another memorable stay.
8/10 Good
Alexabae
3 Dec,2023
Alexabae
Stayed 1 night in Dec 2023
10/10 Excellent
Reyna
30 Nov,2023
Reyna
Stayed 2 nights in Nov 2023
Response from Guest Experience Manager on 17 Jan,2024
Thank you for your stellar feedback! Delighted to hear your stay was perfect. Your kind words inspire us. Look forward to hosting you again soon!
8/10 Good
Travis
28 Nov,2023
Liked: Cleanliness
Travis
Stayed 3 nights in Nov 2023
Response from Guest Experience Manager on 1 Dec,2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!
Response from Guest Experience Manager on 28 Nov,2023
Thank you for telling us about your recent stay. If you don't mind, please reach out to our Guest Service Manager, to discuss your experience in more detail. Customer satisfaction is our No. 1 priority here at The Best Western Plus in Isanti, and we'd love another opportunity to wow you.
What a lovely surprise for such a small Midwest town. Thanks also for all of the special attention for our family gathering in my Brother’s honor. Everything on our stay was good/great!
Carole Evenrud
Stayed 1 night in Nov 2023
Response from Guest Experience Manager on 28 Nov,2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.
6/10 Okay
Shawn
Travelled with family
24 Nov,2023
Unfortunately, the night staff told us that breakfast went to 10 am. That was only on weekends. It was Thanksgiving. So, we were not able to have breakfast. The breakfast was only served until 9am. We were hoping to enjoy something at least.
Shawn
Stayed 1 night in Nov 2023
Response from Guest Experience Manager on 26 Nov,2023
Thank you for telling us about your recent stay. My apologies that you were misinformed about our breakfast hours. I understand how this would have been frustrating. Customer satisfaction is our No. 1 priority here at The Best Western Plus in Isanti and I will use this as a training opportunity.
10/10 Excellent
Debra
Travelled with family
19 Nov,2023
Really liked the location. The breakfast was very good too
Debra
Stayed 2 nights in Nov 2023
Response from Guest Experience Manager on 20 Nov,2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!
Response from Guest Experience Manager on 20 Nov,2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!
Comfortable beds and excellent service from the front desk staff. Recommend the king bed suite for extra space. Breakfast was just ok. Styrofoam cups for coffee? That’s just bad.
Jody
Stayed 2 nights in Nov 2023
Response from Guest Experience Manager on 16 Nov,2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.We appreciate your loyalty to our brand! We hope to see you next time you're in the area.
Response from Guest Experience Manager on 16 Nov,2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.We appreciate your loyalty to our brand! We hope to see you next time you're in the area.
Everything was great, except shower head needed to be replaced.
The shower head was hard to adjust properly for good water flow due to residue build up .
Linda
Stayed 3 nights in Oct 2023
Response from Guest Experience Manager on 16 Nov,2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.We appreciate your loyalty to our brand! We hope to see you next time you're in the area.
Wow, I was really impressed by the updated finishings and cleanliness of this hotel. The breakfast was delicious--I always appreciate hot scrambled eggs and fresh fruit, though there were other tasty options as well. This stay definitely exceeded my expectations.
Cynthia
Stayed 1 night in Oct 2023
Response from Guest Experience Manager on 12 Oct,2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!
Response from Guest Experience Manager on 5 Oct,2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!
The place was really nice the drunk group of people that we're shouting from 2-4 am not great at all!!!
Kris
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on 5 Oct,2023
Thank you for taking the time to share some feedback with us. We would like to express our apologies that you had a negative experience at our hotel. By telling us what we need to improve on, you are helping us do better in the future for our guest experience. If you choose to stay here again, we hope to exceed your expectations.
Response from Guest Experience Manager on 5 Oct,2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!
Came here to help our son move. Motel was clean and very nice. would come here again thank you.
Duane
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on 21 Sept,2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. We’re happy to hear we met your needs and that you enjoyed your stay.
10/10 Excellent
Katherine
12 Sept,2023
Katherine
Stayed 2 nights in Sep 2023
Response from Guest Experience Manager on 21 Sept,2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!
Was visiting family and this was a nice place to stay, the staff were very nice and helpful.
Gail
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on 21 Sept,2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!
10/10 Excellent
Cheryl
4 Sept,2023
Cheryl
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 8 Sept,2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!
8/10 Good
Colleen
31 Aug,2023
Colleen
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 21 Sept,2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!
Response from Guest Experience Manager on 8 Sept,2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!
10/10 Excellent
Laura, Forest Lake
Travelled with family, Travelled with family and small children
Jordan checked us in and was super kind, friendly, and energetic. She made us feel excited to be here and important. We enjoyed the pool after check in and it was clean and relaxing and fun for the kids!
Room/beds were clean and comfortable!
Laura
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 21 Aug,2023
Hello from Isanti! Thank you for your wonderful review of your recent stay with us. We work very hard to ensure that all guests receive top notch service while staying with us. I will share your kind words with Jordan. She's a gem! We’re happy to hear we met your needs and that you enjoyed your stay.
My room was huge and perfect loved it breakfast in the morning was amazing
darius
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on 21 Aug,2023
Wow, you just made our day! Thank you so much for taking the time to leave us a review. We’re thrilled you enjoyed your stay with us while visiting Isanti. We look forward to seeing you again in the future!
Response from Guest Experience Manager on 8 Sept,2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!
Response from Guest Experience Manager on 8 Sept,2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!
8/10 Good
Michael
30 Jul,2023
It should not take 20 minutes to check in. You have extra people, get them to the front to help check in.
Michael
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on 21 Aug,2023
We regret to hear that we did not meet your expectations during your stay here. Please know we are working hard to make sure all our guests feel welcome and taken care of. By letting us know that we didn’t meet your expectations, we are able to take the opportunity to learn and grow as a staff. Thank you for choosing our property. We hope to see you in the future.
I don’t think my room was properly cleaned. And the caulk in the bathroom of my room seemed to be full of mold.
Mariana
Stayed 3 nights in Jul 2023
Response from Guest Experience Manager on 25 Jul,2023
Thank you for giving us a rating and for recommending our hotel to other travelers. However, we regret to learn about the housekeeping issues you faced but we sincerely appreciate you bringing this to our attention. We are looking into this issue and hope to resolve it promptly and accurately. Thank you again!
10/10 Excellent
David
24 Jul,2023
David
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on 8 Sept,2023
Hello from Isanti! Thank you for the review! We are thrilled that you took the time out of your day to let us know you enjoyed your stay. We hope to see you again in the future. Happy travels!
10/10 Excellent
Jessica
22 Jul,2023
Jessica
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on 25 Jul,2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!
10/10 Excellent
Tay
22 Jul,2023
Tay
Stayed 1 night in Jul 2023
Response from Guest Experience Manager on 8 Sept,2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are thrilled that you enjoyed your time at the Best Western Plus Isanti!