Hypo-allergenic bedding, minibar, in-room safe, soundproofing
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Reviews of Mercure Istanbul Bomonti

5 out of 5
Mercure Istanbul Bomonti
A: Ergenekon, Cad.No:62/A Bomonti, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 5 out of 27 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

noor

Stayed 11 nights in Mar 2024
Response from Guest relation manager on 7 May,2024
Dear Noor , we would like to thank you for being our guest and for taking the time to tell us about your experience.We enjoy reading your feedback and will share it with our team.We appreciate your kind words.We hope to welcome you back to Mercure Istanbul Bomonti. Best Regards Atousa Heydarzadeh Guest Relation Manager

2/10 Terrible

MUNKH-ULZII

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Very poor run hotel. Pictures are not real
Stayed 6 nights in Dec 2023
Response from EYUP on 20 Dec,2023
Dear Munkh,We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.But we uppgrade your room from standart to the Delüks family suit without charges.This time could you help us for change your point to 4 or 5 bEST regards,

4/10 Poor

Eman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good hotel before few years was hotel better
I didn't like the hotel at all. It does not deserve to be a 5-star hotel. The bed was old and my back hurt in the morning. I told the workers there, but nothing changed, and it was not clean 4 years ago. The hotel was wonderful, better and clean, and there was a Turkish girl working at the reception. She was rude and not polite. She did not smile and she wasent smile and did not receive customers with a smile in the morning like the Turks pepole in general do not smile. I did not like this behaviour I left the Mercure Hotel before my scheduled departure time and booked a new reservation in another five-star hotel, and I went to the St. Regis Hotel in Nisantasi, and there is much better service and excellent. The staff at St. Regis are very helpful, polite and kind you can check that I been at st.regis hotel I enjoy my stay there ... thanks ! e.ziad
Stayed 3 nights in Oct 2023
Response from EYUP on 26 Oct,2023
We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest relation manager on 6 Aug,2023
hello dear salehThank you so much for your review of şişli mercure bomonti hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely guest relation manager pantea zare.

6/10 Okay

Saria

Stayed 1 night in Jun 2023
Response from Guest relation officer on 13 Jun,2023
hello dear saria Thank you so much for your review of şişli mercure bomonti hotel. I am pleased to hear you enjoyed your stay with us in some point. It's something our staff takes great pride in, so we value your feedback ,we will do our best for your next stay . We hope you will visit us again. Sincerely guest relation officer pantea zare

2/10 Terrible

Dmytro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
It was reasonably priced, however it is definitely the worst Mercure hotel I've been to and nowhere near the 5 stars it claims to be
Stayed 1 night in May 2023
Response from Guest relation on 27 May,2023
hello dear dmytro ,Thank you so much for your review of şişli mercure bomonti hotel. I am pleased to hear you been happy about priced ,but i whould like to know what was a problem to make up for your next stay

8/10 Good

Firat

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Necati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

ibrahim

Stayed 1 night in Jan 2024
Response from EYUP on 3 Feb,2024
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

10/10 Excellent

Muhittin Bülent

Stayed 1 night in Dec 2023
Response from EYUP on 13 Dec,2023
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

8/10 Good

Nadia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Un hôtel 5 étoiles mais une gestion de 3 étoiles
Piscine spa froide . Après le passage de femme de ménage le sol est noir .pas de bouteille d eau, j ai réclamé Après un monsieur frappa à la porte il me les a donnés. Bord de piscine non entretenu. PERSONNELS De SPA ont refusé de laisser ma femme à accéder au hammam après 1 heure ils ont accepté. Bref hôtel Top mais très mauvaise gestion. On dirait pas que c est le groupe accor
Stayed 3 nights in Dec 2023
Response from EYUP on 11 Dec,2023
Passe une bonne journée. Tout d'abord, nous nous excusons pour les désagréments que vous avez rencontrés dans l'espace spa. Nous tenons à préciser clairement que nous ferons les avertissements nécessaires.

10/10 Excellent

Hüseyin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from EYUP on 5 Dec,2023
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

4/10 Poor

Basse

Business traveller
Disliked: Cleanliness, staff & service
Dåligt hotell
Var på konferens o bodde här 5 nätter. Jag o mina kollegor och även andra på konferensen var överens att det här var ett dåligt hotell. Exempel -mitt rum hade 1 hängare (för alla skjortor o kostymer), ingen strykbräda, ingen stol vid skrivbordet, rummet städas inte eller dåligt, TV satt snett framför sängen, man behövde påminna om att fylla på toapapper och det luktade rök.
Stayed 5 nights in Oct 2023
Response from EYUP on 29 Oct,2023
"Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Serhat

Stayed 1 night in Oct 2023
Response from EYUP on 14 Oct,2023
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

10/10 Excellent

NAZAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from EYUP on 11 Oct,2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

hatice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from EYUP on 1 Oct,2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

2/10 Terrible

Timur mukhtar ufuk

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest relation manager on 7 Sept,2023
hello dear we are glad that you have chosen mercure bomonti hotel for your stay, I hope we will make up for it in your next staykind regard pantea zare guest relation manager

2/10 Terrible

yunus

Disliked: Cleanliness, staff & service
Ipv 14:00 kon ik pas 15:40 mijn kamer binnen..
Stayed 1 night in Jun 2023
Response from EYUP on 7 Jun,2023
Dears,Normaly all our rooms are ready for 14:00pm.Could you send us your name.We will chcked .

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from EYUP on 3 Jun,2023
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Serhat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from eyup on 25 May,2023
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

4/10 Poor

ÖZLEM

Disliked: Staff & service, property conditions & facilities
Maalesef li Türk lere ilgi azdı. Tamamen yabancı odaklı bir otel. Otopark ücreti 150 tl alınması da hiç hoş değil di çünkü bize ücretli olduğu söylenmedi. Vale hizmeti yok otoparka park edin denildi ama ücret alınıyor. Kahvaltı da çok zayıftı
Stayed 1 night in May 2023
Response from EYUP on 23 May,2023
İyi Günler Özlem Hanım.Öncelikle yaşamış olduğunuz olumsuzluklar için özür dileriz. Fakat Otopark ücreti ile ilgili tüm bildirimler internet ortamında yapılmıştır. Mercure BOMONTİ HOTEL Ailesi olarak tüm misafirlere aynı yaklaşımda bulunduğumuzu belirtmek isteriz. Kiseye farklı tavırlarda bulunmamaktayız.Kahvaltı ile ilgilide gerekli uyarılarda bulunacagız. Sizleri tekrar aramızda görmek dileriz.

10/10 Excellent

Serhat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from EYUP on 23 May,2023
"Otelimiz ile ilgili değerlendirmeniz için size çok teşekkür ederim. Konaklamanızdan hoşnut kaldığınızı duyduğuma memnun oldum. Bu personelimizin iftihar kaynağıdır, bu nedenle görüşleriniz bizim için değerlidir. Bizi tekrar ziyaret edeceğinizi umuyoruz. Saygılarımızla,

10/10 Excellent

Serhat

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest relation manager on 10 May,2023
Sayın serhatÖncelikleşişli mercure bomonti hotele göstermiş olduğunuz ilgiye teşekkür ederiz.şişli mercure bomonti olarak birinci önceliğimizin misafir memnuniyeti olması ilkemizden hareketle gelecekte sizi otelimizde ağırlamaktan duyacağımız memnuniyeti belirtmek isteriz.Saygılarımla.