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Reviews of Belvena Hotel

2 out of 5
Belvena Hotel
Jalan Mangga Besar V No. 49A, RT.3/RW.5, Kota Tua, Mangga Besar, Tamansari, Jakarta

Reviews

6.2
Rating 10 - Excellent. 3 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 3 out of 10 reviews" "
Rating 2 - Terrible. 2 out of 10 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

2.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Deboshree Mukherjee on 27 Sept,2018
Hi Guest, I am glad to have served you. We are continuously growing towards improving our services towards customers as well make sure that we provide our services to the best possible way to our guest.You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Deboshree Mukherjee

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay to stay here for couple of days, also located in the heart of Kota area
Stayed 1 night in May 2018
Response from SG on 10 Jan,2019
Hi, Matthew! Delighted to see you liked our services. Keep this love coming :) Regards, Saurabh

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hotel in Mangga Besar, also the room is tiny cute
Stayed 1 night in May 2018
Response from SG on 10 Jan,2019
Thank you for rating us super, Jennifer! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Saurabh

10/10 Excellent

Taichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the interior design, very artsy and cute, room is small but overall I had a good stay
Stayed 1 night in May 2018
Response from SG on 12 Jan,2019
Love hear this, Taichi! It’d be great if you can spread the word among your circle. Have a to pleasant day ahead :) Regards, Saurabh

10/10 Excellent

floric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Good budget hotel in Mangga Besar, close to China Town and LTC Mangga Dua.
Stayed 1 night in Apr 2018
Response from SG on 10 Jan,2019
Thanks for such a lovely review, Floric! We’ll strive to keep up with your expectations always. Regards, Saurabh

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Kamar berdebu, sprei dan selimut banyak bercak, ac ga dingin
Stayed 1 night in Oct 2017

4/10 Poor

YUYING

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad service,no clean and worthless
after i check-in around 8 pm ,my room didn't clean! the bed was orderless ~ i asked to clearn ASAP. Then the quilt was creased! I believe them didn't change the new quilt for me!! and the towel was dirty....my room at second floor can't get wi-fi.I informed staff this situaton they just answered sometime happened. I check-out at 6 am.And the last night I asked the staff would have anyone in receiption?I may need help to call taxi. the staff answered maybe not.I had to call by myself.... bad service,no clean and worthless
Stayed 2 nights in Aug 2017

2/10 Terrible

K, Japan

Disliked: Staff & service, amenities, property conditions & facilities
Depositを請求された
Stayed 1 night in Aug 2019
Response from Kareem on 30 Aug,2019
Hi! We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Kareem

8/10 Good

Federico

Disliked: Cleanliness, property conditions & facilities
a bit more care wouldn't be bad. in general.
Stayed 2 nights in Jul 2019
Response from Edward on 20 Jul,2019
Hi, Federico! Thanks for rating us positively and we do apologize for the issue faced. Your ideas and suggestions always motivate us to improve our services further. Regards, Edward

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ダメなホテル
サービスが悪すぎ　WiFi繋がらない　お湯も出ない　シーツ交換しない　アメニティナシ
Response from SG on 10 Jan,2019
こんにちは、匿名！ あなたが私たちと一緒に過ごしたそのような経験を私たちは深く後悔しています。 私達はこれが私達のゲストの誰にも二度と起こらないことを確実にするために私達の関連チームに同じように縦続接続した。 心からお詫び申し上げます。今後とも皆様の期待に応えられるよう日夜努力することをお約束いたします。 よろしく、Saurabh