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Reviews of DoubleTree by Hilton Jakarta - Diponegoro

5 out of 5
DoubleTree by Hilton Jakarta - Diponegoro
Jl Pegangsaan Timur No.17 Cikini, Jakarta, Jakarta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 356 out of 605 reviews" "
Rating 8 - Good. 197 out of 605 reviews" "
Rating 6 - Okay. 32 out of 605 reviews" "
Rating 4 - Poor. 16 out of 605 reviews" "
Rating 2 - Terrible. 4 out of 605 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sebastien

Excellent 👌
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton Jakarta - Diponegoro on 22 Apr,2024
Dear Sebastien,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.Thank you for your review and we look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

4/10 Poor

Jessica

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
This is not the hotel to stay at during a holiday. It was overcrowded leading to 15 to 20 min waits for the 2 elevators on the property. We were woken up daily at 6am to children screaming and running back and forth down the hallway. We spent most of our stay out of the hotel. The manager apologized but there was nothing he could do to improve our stay.
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton Jakarta - Diponegoro on 22 Apr,2024
Dear Jessica,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback with us.It is regrettable to hear about your uncomfortable experience due to the lack of quietness in your room; please accept our sincerest apology. Please rest assured that this will be shared to the department concerned for the necessary improvement in the future.We hope to be able to welcoming you back and we look forward to seeing you again.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Good

Rashid

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good choice
Stayed 6 nights in Apr 2024
Response from DoubleTree by Hilton Jakarta - Diponegoro on 15 Apr,2024
Dear Rashid,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

2/10 Terrible

Jessica

Travelled with family, Travelled with group
We were recommended to stay at the Doubletree Hilton by our friends who absolutely have had great stays in the past. We got two rooms. There are only two working elevators in the whole property and due to their full capacity, we were all waiting anywhere between 15 to 25 min for an elevator and even when it did come we were squished like sardines. Our second issue was the lack of supervision we were on a floor surrounded by young children and every morning we got the 6am wake up call of screaming little ones. Although the manager apologized, it would be a hard decision to try it again. I’ve stayed at other hotels in Jakarta that I was very happy with,
Stayed 2 nights in Apr 2024
Response from DoubleTree by Hilton Jakarta - Diponegoro on 15 Apr,2024
Dear Jessica,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback with us.It is regrettable to hear about the disappointing experience during your stay. Please rest assured that your comment has been shared to the team for improvements and training. We are sorry that we have not managed to make your stay thoroughly enjoyable and we hope that we will have another occasion to rectify this for you. Once again, thank you for your feedback and it would be our pleasure to have you with us again in the near future.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Good

Toby

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very nice, but you are reliant on the hotel for restaurants / bars as there is nothing in local area.
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Jakarta - Diponegoro on 8 Apr,2024
Dear Toby,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta - Diponegoro: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Azillia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Henritua Pikus

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is hotel absolutely amazing…my son n my mom n my love do really love stay here .so this is hotel absolutely recommend
Stayed 3 nights in Dec 2023
Response from Hotel Management on 28 Dec,2023
Dear Henritua Pikus,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay! We truly appreciate you taking the time to share your feedback with us.It is such a pleasure to be your preferred hotel in Jakarta. We are pleased to learn that you and your family had a pleasant stay and enjoying our service and facilities. A sanctuary in the heart of the city!We look forward to welcoming you back in the near future.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and services
Stayed 7 nights in Nov 2023
Response from Hotel Management on 20 Nov,2023
Dear Anonymous,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Cucu, Artarmon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Management on 27 Oct,2023
Dear Cucu,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied aside from the location
Overall very very nice and clean. Great stay
Stayed 3 nights in Oct 2023
Response from Hotel Management on 23 Oct,2023
Dear Anonymous,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of this hotel for the price is wonderful. Great staff, clean and well-appointed rooms. Highly recommend. Marc - Montreal, Canada.
Stayed 9 nights in Sep 2023
Response from Hotel Management on 4 Oct,2023
Dear Marc,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

SAID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great relaxing place
It was a great three nights in this fabulous hotel. From check in to check out, everything was perfect. The hotel is large as well as the room. All staff members were kind, polite, and helpful. Taxis were available at all time. Breakfast was a broad of variety. A very excellent choice. Thank you all
Stayed 3 nights in Sep 2023
Response from Hotel Management on 29 Sept,2023
Dear SAID,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Good

Jurgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on 26 Sept,2023
Dear Jurgen,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Good

Helen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay overall was very good! The staff were very friendly and would help in any way they can. Had a small incident where the bed smelled like food (maybe from the previous user) and the hotel staff were able to accommodate right away.
Stayed 3 nights in Aug 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 7 Sept,2023
"Dear Helen,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you very much for taking the time to share your feedback.It was a pleasure to be your preferred hotel in Jakarta! We are very happy to learn that you had a pleasant stay and that our service met your expectations. Our team members always strive to deliver the best to ensure you and all of our guests have a pleasant experience with us.We look forward to welcoming you back again in the near future!Best regards,DoubleTree by Hilton Jakarta - Diponegoro"

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is really good
Stayed 2 nights in Aug 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 7 Sept,2023
"Dear Bart,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro"

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went well, breakfast was also good
Stayed 1 night in Jun 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 7 Sept,2023
"Dear Maria,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback with us.It is such a pleasure to be your preferred hotel in Jakarta. We are glad to know that you had a pleasant stay, enjoying our warm service, complete facilities and good food. We look forward to welcoming you back in the near future.Best regards,DoubleTree by Hilton Jakarta - Diponegoro"

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from DoubleTree Jakarta on 31 Jul,2023
Dear Renee,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Good

Helena

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect staycation place in Jakarta with breakfast buffet, gym, pool, and kids club available. Getting around with GoCar/private car was quite easy. The only thing that took down 1 star out of 5 was the broken light switch and bad lighting in the bathroom. I reckon the bulbs need changing. Other than that, everything else was great! Would still recommend. Thanks, DoubleTree by Hilton! :)
Stayed 2 nights in Jul 2023
Response from DoubleTree Jakarta on 25 Jul,2023
Dear Helena,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Good

Susmit

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 11 Jul,2023
Dear Susmit,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Good

CWJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The best stay I've ever had in Jakarta and I have had a number. The staff do seem to genuinely care about the guests. The room we had was clean and quiet. The amenities within the hotel and the swimming pool and outdoor area where immaculate and again staff we're very helpful. I would recommend if you are staying in Jakarta stay in this hotel you get a five-star stay that would probably beat any of the other five star hotels in Jakarta
Stayed 4 nights in Jun 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 3 Jul,2023
Dear CWJ,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Mouloud

Liked: Cleanliness
Everything was excellent
Stayed 1 night in May 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 2 Jun,2023
Dear Mouloud,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Good

Kajol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we call something for room service, it takes a long time, not once it happend 2/3 times.
Stayed 4 nights in May 2023
Response from DoubleTree Jakarta on 19 Jun,2023
Dear Kajol,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback.It is disappointing to hear that your staying experience with us did not meet your expectation - please accept our sincerest apology. We have noted your comments and shared them to the department concerned for more focuses on training and to provide you with a better guest experience in the future.Once again, thank you for your feedback and it would be our pleasure to have you with us again.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well managed hotel, with quality service, rooms, and facilities. Convenient and good for staycation, vacation, and business trip.
Stayed 1 night in May 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 22 May,2023
Dear Anonymous,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Ava

Stayed 3 nights in Apr 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 3 May,2023
Dear Ava,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This is an exceptionally well run hotel with dedicated friendly staff. We were 100% satisfied and would return if we are in the area.
Stayed 3 nights in Apr 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 24 Apr,2023
Dear Chia,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you very much for taking the time to share your feedback.It was a pleasure to be your preferred hotel in Jakarta! We are very happy to learn that you had a pleasant stay and that our service met your expectations. Our team members always strive to deliver the best to ensure you and all of our guests have a pleasant experience with us.We look forward to welcoming you back again in the near future!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Yuhong

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, value for money. Love the warm chocolate cookie they provided at check in.
Stayed 2 nights in Apr 2023
Response from DoubleTree by Hilton Jakarta on 10 Apr,2023
Dear Yuhong,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Qiujing

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice experience with people.
Hotel is very nice and friendly, starbuck is besides, also there is gold center beside, for girls love jewlry will be wonderful. love this one, I am going back surely.
Stayed 1 night in Mar 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 28 Mar,2023
Dear Qiujing,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you very much for taking the time to share your feedback.It was a pleasure to be your preferred hotel in Jakarta! We are very happy to learn that you had a pleasant stay and that our service met your expectations. Our team members always strive to deliver the best to ensure you and all of our guests have a pleasant experience with us.We look forward to welcoming you back again in the near future!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Firdaus

Stayed 3 nights in Mar 2023
Response from DoubleTree by Hilton Jakarta - Diponegoro on 28 Mar,2023
Dear Firdaus,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

6/10 Okay

Ralph

Business traveller
The hotel is under construction...no wifi
Stayed 2 nights in Jan 2023
Response from DoubleTree by Hilton Jakarta on 6 Apr,2023
Dear Ralph,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback with us.It is regrettable to hear about your disappointing experience regarding our Wi-Fi during your stay. Please rest assured that we have shared this to the department concerned to provide you with a better guest experience in the future.We look forward to seeing you again!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Rianne

Stayed 1 night in Jan 2023
Response from Hotel Management on 8 Feb,2023
Dear Rianne,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and overall service
Amazing hotel, high standard of services, and very attentive staff. Hotel is also in a good / safe location in Jakarta for getting around the city.
Stayed 4 nights in Jan 2023
Response from Hotel Management on 25 Jan,2023
Dear Aaron, Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city. Best regards, DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Kok Lih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall are good. It is on the slope so is walking out and back a problem. When we took taxi back we have to paid extra for the parking even just dropping off. The breakfast first are super.
Stayed 4 nights in Nov 2022
Response from Hotel Management on 5 Dec,2022
Dear Kok Lih,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Fauziah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing and Warm
overall satisfied and good hotel to stay. Except we feel the price for breakfast buffet is too high for guest who stay in the hotel.
Stayed 3 nights in Sep 2022
Response from Hotel Management on 6 Oct,2022
Dear Fauziah,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Zlata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find.
Excellent, clean hotel. Good location. Staff friendly, but extremely professional. Also, very helpful. Whatever questions we had, they gave us very useful and helpful responses and suggestions. It was like being surrounded by friends. They all speak very good English. We usually don't pay for breakfast at the hotels (as we like to sleep in on our holidays), but paid this time and did not regret it. Their buffet is absolutely amazing, with several huge tables full of different dishes from different cuisines, from toast to fully cooked meals. I even had a local specialty prepared by their chef, Steve, and I must admit that was the highlight of my stay. One thing I wasn't happy with was the pool hours. Finishing at 7:30 was way too early.
Stayed 4 nights in Aug 2022
Response from Hotel Management on 12 Sept,2022
Dear Zlata,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
All good, no complaints!
Stayed 1 night in Sep 2022
Response from Hotel Management on 13 Sept,2022
Dear Valued Guest,Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us.We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city.Best regards,DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Abdullah

Stayed 1 night in Aug 2022
Response from Hotel Management on 25 Jan,2023
Dear Abdullah, Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you very much for sharing your feedback with us. We look forward to welcoming you back in the near future! Best regards, DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

TIMOTHY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel, comfortable & clean rooms, very pleasant & attentive staff
Stayed 2 nights in Aug 2022
Response from Hotel Management on 24 Aug,2022
Dear TIMOTHY,Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel.It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future.We look forward to welcoming you back to DoubleTree by Hilton Jakarta!Best regards,DoubleTree by Hilton Jakarta - Diponegoro

8/10 Good

Jinsun

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was pleasant stay except Spa was kind of disappointing. For name of Hilton, they should improve the service of spa. Also quality of towels in the room.
Stayed 3 nights in Jul 2022
Response from Hotel Management on 2 Aug,2022
Dear Jinsun, Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay! Thank you for your comment, please rest assured that this will be shared to the department concerned for the necessary improvement and we will make sure to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city. Best regards, DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Meta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearly perfect
Everything was perfect except for a minor problem during breakfast. They insisted that we only had 2 breakfast included, not including a child. So that I would have to pay extra. That was annoying as I made sure we had 3 when booking. But later I didn’t have to pay extra, I paid the same price I booked.
Chicken porridge for breakfast
View from 15th floor
Stayed 1 night in Jul 2022
Response from Hotel Management on 2 Aug,2022
Dear Meta, Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay! Thank you for your comment, please rest assured that this will be shared to the department concerned for the necessary improvement and we will make sure to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city. Best regards, DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice an pleasant hotel to stay in Jakarta
Stayed 2 nights in Jul 2022
Response from Hotel Management on 1 Aug,2022
Dear Sami, Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel. It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta! Best regards, DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This without exaggeration was the best property we have ever stayed in. A separate positive email was sent to the GM and Director of Operations. Staff were all impeccable, hotel was clean, and this gave an amazing perspective on our holiday. A must stay.
Stayed 4 nights in May 2022
Response from Hotel Management on 29 Jul,2022
Dear Anita, Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel. It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. We will share this to all the team members who made your stay comfortable as we are sure this will be a motivation for improvement and to provide you with an even better stay in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta! Best regards, DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Cherish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
great breakfast buffet , room was a little dated for a 5 star
Stayed 3 nights in Jun 2022
Response from Hotel Management on 25 Jan,2023
Dear Cherish, Thank you for choosing DoubleTree by Hilton Jakarta - Diponegoro as the hotel of choice for your stay and we appreciate you sharing your feedback with us. We are delighted to hear that you had a pleasant experience and that you enjoyed your breakfast. However, we have noted your comment regarding our room condition and have shared this to the department concerned for improvement in the future. We hope we would be able to welcome you back to our hotel! Best regards, DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Kendrick H

Stayed 1 night in Jun 2022
Response from Hotel Management on 25 Jan,2023
Dear Kendrick H, Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you very much for sharing your feedback with us. We look forward to welcoming you back in the near future! Best regards, DoubleTree by Hilton Jakarta - Diponegoro

4/10 Poor

ALICE

Business traveller
Liked: Room comfort
Still unable to get the room at 3.45pm even I checked in at 2.15pm. Counter staff unable to let me know when the room be ready. Breakfast, asked for coffee 3 times before being serve.
Stayed 2 nights in May 2022
Response from Hotel Management on 25 Jan,2023
Dear ALICE, Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for taking the time to share your feedback. It is disappointing to hear that your staying experience with us did not meet your expectation - please accept our sincerest apology. We have shared your comments to the team for more focuses on training and to provide you with a better service in the future. Once again, thank you for your feedback and it would be our pleasure to have you with us again. Best regards, DoubleTree by Hilton Jakarta - Diponegoro

8/10 Good

TAY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay at DoubleTree
Booked a Twin Room for a business trip, hotel breakfast was good with wide selections of local and international cuisine. The only complaint is the location, the nearest mall is Plaza Indonesia which was located 30 minutes away and the traffic near the hotel can be quite congested around evening peak hours.
Stayed 3 nights in May 2022
Response from Hotel Management on 25 Jan,2023
Dear TAY, Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta. Best regards, DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant with breakfast, helpful staff and relaxing spa
Stayed 2 nights in May 2022
Response from Hotel Management on 25 Jan,2023
Dear Stephan, Greetings from DoubleTree by Hilton Jakarta - Diponegoro and thank you for sharing your feedback with us. We are delighted to hear that you had a pleasant stay! Thank you for your comment and we will make sure to keep on improving to provide you with an even better experience in the future. We look forward to welcoming you back to DoubleTree by Hilton Jakarta: a sanctuary in the heart of the city. Best regards, DoubleTree by Hilton Jakarta - Diponegoro

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hotel Management on 6 Oct,2021
Dear Valued Guest, Warmest greetings from the DoubleTree by Hilton Jakarta-Diponegoro and thank you for sharing your feedback. We are glad to hear that you like the service and facilities provided by our Team, and we will make sure that we keep on improving on them to become even better. We are all looking forward to welcoming you back to the DoubleTree by Hilton Jakarta-Diponegoro!

10/10 Excellent

Thaddeus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great scenic pool in the middle of Jakarta
Great place to relax in the middle of Jakarta with a very nice scenic pool. The Deluxe Suite was great with a living room that projected out from the hotel with glass on 3 sides overlooking the pool. The treats from the Executive lounge were great. The staff was very nice. Definitely want to stay there again. Great breakfast buffet that takes several days to try everything.
Stayed 3 nights in Jun 2021
Response from Hotel Management on 6 Oct,2021
Dear Thaddeus, Warmest greetings from DoubleTree by Hilton Jakarta-Diponegoro and thank you very much for sharing your feedback. We are delighted to hear that you had a pleasant stay and we will make sure that we keep on improving to give you an even better service in the future. We are all looking forward to welcoming you back to DoubleTree by Hilton Jakarta-Diponegoro!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice swimming pool. Room was a bit stuffed if you stay with kids and poor soundproofing. Amenities and wifi connection are good. The breakfast area was spacious however food variety was not much and taste need to be improved.
Stayed 1 night in Apr 2021
Response from Hotel Management on 9 Apr,2021
Dear Valuable Guest, Warmest greetings from DoubleTree by Hilton Jakarta-Diponegoro and thank you very much for sharing your feedback. We are glad to hear that you like our hotel and its facilities. We have also noted your comments regarding the room and breakfast; please rest assured that we will use this to make changes where necessary. We are all looking forward to welcoming you back to DoubleTree by Hilton Jakarta-Diponegoro!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast A great experience Will surely come back Staff were absolutely fantastic
Stayed 1 night in Mar 2021
Response from Hotel Management on 9 Apr,2021
Dear Valued Guest, Thank you for choosing DoubleTree by Hilton Jakarta-Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel. We are delighted to know that you enjoyed your stay and that you found the service by our Team satisfactory. We are all looking forward to welcoming you back to DoubleTree by Hilton Jakarta-Diponegoro!