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Reviews of favehotel LTC Glodok Jakarta

3 out of 5
favehotel LTC Glodok Jakarta
LTC Glodok Building 8th Floor, Jl. Hayam Wuruk No. 127, Jakarta, Jakarta

Reviews

7.6

Good

Rating 10 - Excellent. 74 out of 331 reviews" "
Rating 8 - Good. 157 out of 331 reviews" "
Rating 6 - Okay. 70 out of 331 reviews" "
Rating 4 - Poor. 19 out of 331 reviews" "
Rating 2 - Terrible. 11 out of 331 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Tia

Liked: Staff & service
Stayed 7 nights in Jan 2024
Response from Andi on 26 Jan,2024
Dear Ms. Tia,We appreciate you taking the time to provide us with a rating for your recent stay at our hotel. Your feedback is important to us, and we are grateful for your engagement.While we noticed that you didn't leave specific comments, we hope your overall experience was positive. If there are any areas where we can improve or if you have suggestions for enhancement, please feel free to share your insights with us. Your input helps us in our ongoing efforts to provide the best possible service to our valued guests.Thank you once again for choosing to stay with us. We look forward to the opportunity to host you again and strive to make your next visit even more enjoyable.If you have any specific feedback or requests, please don't hesitate to reach out.Best Regards,Andi R - General Manager

4/10 Poor

kwok, Summit

Stayed 1 night in Dec 2023
Response from Andi on 26 Jan,2024
Dear Kwok,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback, and while we noticed that you did not provide specific comments, your rating is valuable to us.We regret if your experience did not meet your expectations, and we would like to learn more about any specific concerns you may have had during your stay. Your insights can help us identify areas for improvement and ensure a more satisfactory experience for our guests in the future.If you have any additional feedback or details you would like to share, please feel free to reach out. We value your input and are committed to addressing any issues to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Best Regards,Andi R - General Manager

6/10 Okay

Wah Choon

Stayed 4 nights in May 2023

6/10 Okay

Kay Swee, Singapore

Business traveller, Travelled with partner
The location is ideal in town area but the surrounding is rather dusty and dirty with hawkers and heavy traffic.
Stayed 2 nights in Dec 2022
Response from Andi on 16 Dec,2022
Dear Mr. Kay Swee,Thank you for being our loyal guest and taking the time to write us a review during your recent stay at our hotel.Very happy to know that our location met your requirements, however we would like to apologize for not exceeding your expectations about our hotel surroundings which is our hotel is attached in the LTC Building.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We certainly look forward to welcoming you back to the hotel in the near future.Best Regards,Andi R - General Manager

4/10 Poor

Kay Swee, Singapore

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel location is ideal ,food centre 2nd flr, bank and proximity to Chinatown. Surrounding area safe. Maintenance of hotel is poor apparently due to lack of experience staff and regular inspection.
Stayed 3 nights in Nov 2022
Response from Andi on 27 Nov,2022
Dear Mr. Kay Swee Tan,Thank you for your constructive feedback and thank you for being our loyal customer. We have taken note of your comments regarding your stay experience.Please accept my sincere apology and I will personally look into this for improvement. We realize that there are many things that need to be fixed to make it better in the future. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.It is our pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.I hope these issues are not a barrier to welcoming you back here soon so that we can have another chance to provide you with a superior experience. Sincerely yours,Andi R - General Manager

4/10 Poor

Kay Swee, Singapore

Travelled with partner
Disliked: Amenities, property conditions & facilities
Difficult to access to Hotel..MRT in process along main road. Hotel breakfast is poor. Staff appears inexperience. Variety lacking and quality is lacking
Stayed 2 nights in Oct 2022
Response from Andi on 11 Oct,2022
Dear Mr. Kay Swee,Thank you for taking the time to write us constructive feedback during your recent stay at our property. We have taken note of your comments regarding your stay experience.Please accept my sincere apology and I will personally look into this for improvement.We realize that many things we need to improve for better service in the future including staff development. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.Regarding the comment about the MRT project in front of the LTC Building along the main road. We have access to the hotel by another road from the back side of the building. Please contact us to guide you how to get our hotel in an easy way to avoid the traffic and road diversion during the MRT project ongoing. We hope these issues are not a barrier to welcoming you back here in the future.Best Regards,Andi R - General Manager

8/10 Good

Wing Lok

Travelled with partner
Liked: Staff & service, property conditions & facilities
In general value for money but a lot of small insects like cockroaches
Stayed 1 night in Jun 2022
Response from Andi on 10 Jun,2022
Dear Mr. Wing Lok, Thank you for taking the time to write us positive and constructive feedback in regards to your recent stay at our hotel. We are happy to know that our cost and value met your expectations. However we have taken note of your comment about a lot of small insects in the room. Please accept my sincere apology and I will personally look into this for improvement. Currently we focus on special treatment of pest control coordinated with Building Management to work together in an integrated manner to get rid of insects in the hotel areas and the whole building of LTC Glodok Mall. We hope these issues are not a barrier to welcoming you back here and still consider staying with us again so that we can have a chance to provide you with a superior experience. Best Regards, Andi R - General Manager

8/10 Good

Wing Lok

Stayed 2 nights in Jun 2022

4/10 Poor

Reanto

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic
Basic, not clean and service is non existent
Stayed 14 nights in Jan 2022
Response from Andi on 29 Mar,2022
Dear Reanto, We really appreciate you taking the time out to share your experience with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Please accept my sincere apology for your comments about aspects of the cleanliness and housekeeping that need standardization, I will personally look into these for improvement. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. We certainly look forward to welcoming you back to the hotel in the near future. Best Regards, Andi R - General Manager

2/10 Terrible

adnan

Disliked: Cleanliness, property conditions & facilities, room comfort
worst hotel in my life
never go there again
Stayed 1 night in Dec 2020
Response from Andi on 17 Dec,2020
Dear Mr. Adnan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Andi R - General Manager

8/10 Good

Verified traveller

Staff very helpful with a good attitude. They respond positively and try to help solve a problem.
Stayed 20 nights in Mar 2020
Response from Andi on 6 Apr,2020
Dear Our Valued Guest, Really appreciate for your positive feedback and thank you for staying with us. Very happy to know that our staff hospitality met your expectation. We look forward to welcoming you back here again soon! Best Regards, Andi R - General Manager

6/10 Okay

KelvinSIau, Singapore

Travelled with group
Liked: Staff & service
The hotel staffs are very friendly. Its just opposite the police station and Clinic. Lobby is located at 8 floor and below is a Trade centre shopping mall which sell alot of commerical Heavy machinery. The hotel abit run down. the door does not close tight. it will only close tight when you need some force to slam the door which make a lot of noise and will disturb the rest of the guest staying there. The rain shower joint leaking water.
Stayed 4 nights in Jan 2020
Response from Andi on 3 Feb,2020
Dear KelvinSIau, We really appreciate you taking the time out to share your experience with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate you comments about of the room facilities that need improvement and standardization. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. We look forward to having you here again in the future! Best Regards, Andi R - General Manager

2/10 Terrible

BEE SAN

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Andi on 6 Jan,2020
Dear BEE SAN, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards, Andi R - General Manager

10/10 Excellent

Rudy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping must put more attention on many thing
Housekeeping must put more attention on cleaning hair from shower room, replace tissue when it has finished, wash glasses, refill soap when it is finished, change bed sheet regularly.
Stayed 5 nights in Dec 2019
Response from Andi on 31 Dec,2019
Dear Mr. Rudy, Really appreciate for your constructive feedback and thank you for staying with us. We have taken note of your comments regarding your stay experience. Please accept my sincere apology and I will personally look into this for improvement. We certainly look forward to welcoming you back to the hotel in the near future. Best Regards, Andi R - General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Andi on 26 Nov,2019
Dear Our Respected Guest, Thank you for the four-star rating score on our hotel. We really appreciate your support! Best Regards, Andi R - General Manager

6/10 Okay

Fong

Disliked: Staff & service
NO to additional pillow!
On my first night, I asked for an additional pillow. Housekeeping turned me down by saying that they were having additional guests. Then I asked what about tomorrow. The answer was NO. Then I asked, what about the night after tomorrow. The answer was still NO!
Stayed 3 nights in Jul 2019
Response from Andi on 7 Aug,2019
Dear Fong, Thank you for your constructive feedback. We have taken note of your comments regarding your stay experience. Please accept my sincere apology and I will personally look into this for improvement. We certainly look forward to welcoming you back to the hotel in the near future. Best Regards, Andi R - General Manager

4/10 Poor

Erik

Liked: Property conditions & facilities
Disliked: Cleanliness
Need to be much more cleaner
Location is not so ok. Historical landmarks are at least 1km away, shopping center is for technical stuff not like normal shopping center. About cleanliness towels and sheets were dirty. Everyday we got dirtier towels. There was dead cockroache in room and after 1 night room service didn't clean that up. Under bed were bottles and plastic. Breakfast was ok.
Stayed 3 nights in Jul 2019
Response from Andi on 19 Jul,2019
Dear Erik, Thank you for your constructive feedback. We have taken note of your comments regarding your stay experience. Please accept my sincere apology and I will personally look into this for improvement. We certainly look forward to welcoming you back to the hotel in the near future. Best Regards, Andi R - General Manager

10/10 Excellent

mahesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Andi on 2 Jul,2019
Dear Mahesh, Thank you so much for taking the time to place a 5 star rating score on our property. We hope to see you again soon! Best Regards, Andi R - General Manager

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay at fave hotel jakarta
It was good one night stay
Stayed 1 night in May 2019
Response from Andi on 3 Jun,2019
Dear Amin, Thank you for your kind review. We are looking forward to the opportunity to have you staying with us again soon! Best Regards, Andi R - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Staff service good. Food is local standard.
Stayed 3 nights in May 2019
Response from Andi on 3 Jun,2019
Dear Our Respected Guest, We are delighted to know that you had an enjoyable stay with us and that our staff services lived up to your expectations. It would be our pleasure to welcome you back for another remarkable experience soon! Best Regards, Andi R - General Manager

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Andi on 9 Mar,2019
Dear Colin, Thank you so much for taking the time to place a 3 star rating score on our property. We hope to see you again soon! Best Regards, Andi R - General Manager

6/10 Okay

mass lamin usuf

Liked: Cleanliness, property conditions & facilities
Okay to stay
The hotel and service okay. AIR CONDITIONING not okay. Reception okay. Toilet small. A big size guy will find it extremely difficult because no place to move when sitting on the commode. The hotel is in the 8th floor of a condominium. Lift available and good. Daily room cleaning.
Stayed 2 nights in Feb 2019
Response from Andi on 9 Mar,2019
Dear mass lamin usuf, Thank you for taking the time to share your stay experience with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will definitely look into the highlight issues that you mentioned and will rectify as soon as possible. We look forward to having you here with us soon. Best Regards, Andi R - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for short getaway
Very comfortable.. Very clean But the receptionist should work a bit faster during the check in process
Stayed 1 night in Feb 2019
Response from Andi on 20 Feb,2019
Dear Our Respected Guest, Thank you for taking the time to write a review of your recent stay at our property and your feedback in regards to receptionist is noted. We hope to see you again soon! Best Regards, Andi R - General Manager

6/10 Okay

Boon Song Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
location is central but the condition of the hotel and rooms are way below expectations . not sure what kind of customers would like to stay there . i was advised by my customer to stay in the mangga area and i choosen it . i don't think i will stay there again and the rooms and hotel looks cheapskate .
Stayed 2 nights in Jan 2019
Response from Andi on 2 Feb,2019
Dear Boon Song Peter, Really appreciate you taking the time out to share your experience with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the housekeeping that need standardization. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. We hope this will not deter you from coming back again to favehotel LTC Glodok. Best Regards, Andi R - General Manager

10/10 Excellent

stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was probably about 21 m sq. Nice bathroom and inside the bathroom there is a separate shower room with door. Hot water worked very well. Water pressure and volume were working well. The hotel was located on top of Glodok LTC so the hotel is from levels 8 to 10. The rooms were on levels 9 and 10. In the middle and outside of floors 9 and 10 there were imitated parks and gyms (with table and seats). On each floor, there were several sofas usually located near the lifts and the main stairs (since there were many stairs). Each floor was huge. To imagine how huge it was, two floors equal about 200 rooms so in average 100 rooms a floor + the parks to put the unit air conditioners of each room to do the maintenance + the sofa sections + gyms. Lunch buffet everyday was 45000 Rupiahs per person. It is useful for people who come to the hotel at 12 and have to wait for 2 hours to come inside the hotel room. Breakfast included in the room was about 40000 rupiahs each but if not included must pay 66000 Rupiahs. Too many guests at the hotel made the breakfast experience very bad: couldn't even get eggs and toasted breads, queueing, etc. Lunch buffet was good only 1-2 people there and cheaper too. Glodok LTC from levels UG2, UG, G2, G, 1 to 7 had almost everything. Outside the LTC and hotel, many prostitutes (Glodok is one of Jakarta's red light districts). Close to go to Tugu Monas, Presidential Palace by Grab/Gojek. Wifi not working.
Stayed 1 night in Dec 2018
Response from Andi on 18 Jan,2019
Dear stan, Highly appreciate for taking the time to write us wonderful feedback during your recent stay at our property. We are notice your comments about our eggs station and toasted bread stall that made queuing during rush hour. The issues alerted me directly addressed to the department concerned to take immediate action for improvement. I sincerely apologize for the inconvenience. We hope to have you here with us again in the near future. Best Regards, Andi R - General Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019
Response from Andi on 18 Jan,2019
Dear Our Respected Guest, Thank you for taking the time to drop us a one star rating score on our hotel. I sincerely apologize for our services and facilities could not meet your expectations during your recent stay with us. Best Regards, Andi R - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Very comfie and various breakfast choices
Stayed 1 night in Jan 2019
Response from Andi on 10 Jan,2019
Dear Our Respected Guest, Really appreciate for your wonderful feedback. Very glad to share these positive comments to our entire team. We look forward to having you here with us again soon. Best Regards, Andi R - General Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2018
Response from Andi on 10 Dec,2018
Dear Our Respected Guest, Really appreciate for taking the time to put a 4 star rating score on our property. We look forward to having you here with us again soon! Kind Regards, Andi R - Hotel Manager

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Andi on 10 Dec,2018
Dear Valued Guest, Thank you so much for your 4 star rating score on our property. We hope to see you again soon! Best Regards, Andi R - Hotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
Great hotel. Great price. Friendly staff. Clean room. And great price
Stayed 1 night in Nov 2018
Response from Andi on 17 Nov,2018
Dear David, Thank you so much for your lovely feedback. We hope you had a good stay with us. We look forward to having you here with us again. Best Regards, Andi R - Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Accessibility to food Breakfast should change menu occasionally
Stayed 2 nights in Oct 2018
Response from Andi on 11 Nov,2018
Dear Our Respected Guest, Really appreciate for taking the time to write us a kind review. We have noted the suggestion to change menu occasionally. The issue directly addressed to our Head Chef to pay attention to make menu rotation especially on Breakfast. We hope to see you again soon! Best Regards, Andi R - Hotel Manager

6/10 Okay

TJHANG bu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the toilet hve ant air conditioning is not working。 the rooms hve smell😓😓😓😓
Stayed 1 night in Oct 2018
Response from Andi on 8 Oct,2018
Dear TJHANG bu, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Best Regards, Andi R - Hotel Manager

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2018
Response from Andi on 10 Oct,2018
Dear Erin, Thank you so much for taking the time to placed a 4 star rating score on our hotel. If I could provide any assistance, please don't hesitate to contact me directly at 021-6231.8000. We hope to see you again soon. Best Regards, Andi R - Hotel Manager

6/10 Okay

Rosli Amran

Can improve
Checking in was done swiftly. Room is clean with basic amenities in the toilet. Breakfast was ok but can improve as menus are almost similar daily. TV channels and quality need improvements, as its limited with snowy receptions. Stains on corridor carpet needs to be clean and bed sheet and towels needs through inspections as mine has holes and stains.
Stayed 2 nights in Aug 2018
Response from Andi on 31 Aug,2018
Dear Rosil Amran, Really appreciate for taking the time to share your recent experience with us. Please be assured I have addressed the issues you have outlined in your review to the team to ensure better quality and more consistent service to our guests in the future. Thank you for your valuable feedback and we look forward to welcoming you back again soon! Best Regards, Andi R - Hotel Manager

2/10 Terrible

Ghulam, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bed experience n really disappointed with the costumer service
Stayed 1 night in Aug 2018
Response from Andi on 7 Sept,2018
Dear Ghulam, We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know. Best Regards, Andi R - Hotel Manager

4/10 Poor

Mehdi, San Francisco

Disliked: Cleanliness, property conditions & facilities, room comfort
I don’t know why I picked this hotel! The only positive thing about it was the price.
Stayed 1 night in Aug 2018
Response from Andi on 29 Aug,2018
Dear Mehdi, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I could provide any assistance, please don't hesitate to contact me directly at 021-6231.8000. Best Regards, Andi R - Hotel Manager

8/10 Good

Guan Cheong

Liked: Cleanliness, property conditions & facilities, room comfort
Simple, no-frills hotel. Kudos!
Good: Wifi in room. Water dispensers located in the corridors. Clean and bright. Very welcoming to guests. Budget food options all around. The city's public bus network's, TransJakarta, bus stop is only 5 minutes away. Staff spoke good english. Water pressure from the shower head is terrific. Bad: I've said this in my previous review many years ago and I shall say it again. They should have install hooks on the wall to hang clothes and what not. They do have a neat place for that just above the save, but I find it not that practical.
Stayed 2 nights in Aug 2018
Response from Andi on 16 Aug,2018
Dear Guan Cheong, We are happy to hear that you had a wonderful time with us. However we have noted your suggestion to install hooks on the wall to hang clothes. The issue that alerted me will be discussed in our internally to take immediate action. Thank you for being our regular returnee guest. I look forward very much to the opportunity to welcome you back with us soon. Best Regards, Andi R - Hotel Manager

8/10 Good

CHNG

Liked: Cleanliness, staff & service
Overall okay
No cake of soap in the toilet. Buffet breakfast - some food cold, no warmer. Overall okay.
Stayed 1 night in Jul 2018
Response from Andi on 31 Jul,2018
Dear CHNG, Thank you for your kind feedback. We will make every effort to improve on the various areas that you ave highlighted. Therefore, we would like to apologize the inconvenience caused. We hope to see you again soon! Best Regards, Andi R - Hotel Manager

8/10 Good

Teng

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
the hotel put me in the room beside the play ground and exercise area. people have disturb me of staying because noisy. The room Air-con got problem, not cool.
Stayed 2 nights in May 2018
Response from Andi on 6 Jul,2018
Dear Teng, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Best Regards, Andi R - Hotel Manager

10/10 Excellent

Lim, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome and nearby beach with town area too.Food and shopping inside hotel
Stayed 2 nights in Jun 2018
Response from Andi on 3 Jul,2018
Dear Lim, Greatly appreciate for your wonderful review and recommendation. We are looking forward to see you again soon! Warm Regards, Andi R - Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 10 nights in Jun 2018
Response from Andi on 23 Jun,2018
Dear Our Respected Guest, Thank you so much for your kind review and putting a 5 star rating score on our property. We do look forward to have you here with us again soon! Warm Regards, Andi R - Hotel Manager

8/10 Good

Ajay

Liked: Cleanliness, staff & service
Good value for money
The hotel gives good value for money.Excellent location
Stayed 5 nights in Jun 2018
Response from Andi on 13 Jun,2018
Dear Ajay, Really appreciate for taking the time to write us kind reviews during your recent at our property. Very glad to hear that you enjoyed staying with us where our location, cost and value met your expectations. We are looking for the opportunity to have you staying with us again soon. Warm Regards, Andi R - Hotel Manager

8/10 Good

KSTan, Singapore

Liked: Cleanliness, staff & service, room comfort
Close to China Town
Nice and comfortable place to stay except food.friendly staff and helpful.
Stayed 3 nights in May 2018
Response from Andi on 9 Jun,2018
Dear Mr. KSTan, Greatly appreciate for sharing your wonderful experience with us. It is gratifying for me to hear that you have received a friendly and helpful service from the team who tried their best to make your stay more comfortable and your commendation is very encouraging. We are looking forward to see you again here soon. Warm Regards, Andi R - Hotel Manager

10/10 Excellent

HENDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Andi on 21 May,2018
Dear HENDRO, Greatly appreciate for your time to putting a 5 star rating score on our property. We hope to see you back again very soon. Kind Regards, Andi R - Hotel Manager

4/10 Poor

YH Ng, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Stay
The toilet pipe was leaking and the floor was constantly wet. The room was not cleaned and when I questioned the staff, the reply was I didn't inform them the need to clean by placing the instruction sign on the door! I was also locked out of the room after one night of stay .... I spent 3 times going up and down from my room to the counter to replace the card but still cannot open the door ... finally, I was being told that I haven't paid! Eventhouh the booking indicated clearly payment will be made upon check out! This is a disappointing stay for me ...
Stayed 2 nights in May 2018
Response from Andi on 11 May,2018
Dear YH Ng, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Warm Regards, Andi Rizal - Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You shoud stay in Fave hotel LTC
Paid for S$25/night. I had a pleasant stay here. I order for non-smoking room, but I was given smoking room instead. Surprisingly, the room smells good. There was no trace of cigarette smell at all. I had a comfortable stay there. The shower area is big. Grohe brand. clean too.
Response from Andi on 5 May,2018
Dear Our Respected Guest, Greatly appreciate for your time to write us reviews during your recent stay at our property. Hope these positive comments would be influenced the others to staying and using our hotel facilities if they have a business purpose and activities at West Jakarta specially surrounding Glodok - Hayam Wuruk area. We are looking forward to welcome you back again soon. Warm Regards, Andi Rizal - Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the worst hotel I ever stayed in.filthy staff are very rude.
Stayed 1 night in Apr 2018
Response from Andi on 7 Apr,2018
Dear Our Respected Guest, We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Warm Regards, Andi Rizal - Hotel Manager

8/10 Good

Lucas Firman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good Room and clean
Response from Andi on 29 Mar,2018
Dear Mr. Lucas, Really appreciate for taking the time to write us positive review during your recent stay with us. Very happy to know that our room and cleanliness met your expectations. Look forward to welcoming you back again very soon. Warm Regards, Andi Rizal - Hotel Manager

8/10 Good

Ang

Liked: Staff & service, property conditions & facilities, room comfort
Nice location
Very good location, central to everything
Response from Andi on 26 Mar,2018
Dear Ang, Thank you so much for your wonderful review and we hope to see you again very soon. Kind Regards, Andi Rizal - Hotel Manager

8/10 Good

Ajie

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel But Forgetful Staff
Overall, my 1 night stay in this hotel were satisfying. But I have one complaint: The staff weren't able to deliver the meal plate I requested directly (not via phone). I am waiting for almost 1 hour for the plate and still the hotel didn't give us.
Response from Andi on 26 Mar,2018
Dear Ajie, Thank you for your kind review. It was a pleasure to be of service to you and we will look into the opportunities to improve on the area that you have highlighted. We are looking forward to see you again here. Best Regards, Andi Rizal - Hotel Manager