Outdoor pool, open 6:00 AM to 7:00 PM, free pool cabanas, pool umbrellas

Reviews of The St. Regis Jakarta

5 out of 5
The St. Regis Jakarta
Rajawali Place, Jalan HR Rasuna Said, Kav. B/4, Setiabudi, Jakarta, DKI Jakarta

Reviews

9.8

Exceptional

Rating 10 - Excellent. 13 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend the hotel. Everyone is very friendly!!! Rooms are great
Stayed 1 night in Feb 2024
Response from Desiree Merlina on 13 Mar,2024
Dear Mario,Thank you so much for your recommendation and for sharing your positive experience with us. We're delighted to hear that you enjoyed your stay and that you found our team to be very friendly.It's wonderful to know that you found our rooms to be great, and we're delighted that you felt comfortable during your time with us.We truly appreciate your kind words and recommendation. Providing exceptional service and ensuring our guests have a memorable experience are our top priorities, and we're delighted that we succeeded in doing so during your stay.We look forward to the pleasure of welcoming you back to The St. Regis Jakarta in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Desiree MerlinaDirector of Marketing Communications

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

PAUL

Stayed 7 nights in Jul 2023
Response from Ricky Utomo on 30 Aug,2023
Dear PAUL,Greetings from The St. Regis Jakarta. On behalf of the entire hotel team, thank you for sharing about your stay at The St. Regis Jakarta. I appreciate you taking the time to share your feedback. We hope to welcome you again soon in the future again, at The House of Astor.

10/10 Excellent

Rami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking lobby; beautiful hotel, lovely restaurants. highly recommended
Stayed 2 nights in May 2023
Response from Ricky Utomo on 21 Aug,2023
Dear Rami,Greetings from The St. Regis Jakarta. On behalf of the entire hotel team, thank you for sharing your experience during your stay at The St. Regis Jakarta. We always aim to provide excellent service for every single guest, and once again I appreciate you taking the time to share your feedback. It has been an honor for us to have you with us, and we hope to welcome you again soon in the future again, at The House of Astor.Sincerely, Ricky Utomo Director of Marketing Communications

10/10 Excellent

Paul

Stayed 2 nights in May 2023
Response from Ricky Utomo on 28 Jun,2023
Dear Paul,Greetings from The St. Regis Jakarta.On behalf of the entire hotel team, I want to thank you for sharing your experience during your stay at The St. Regis Jakarta. We always aim to provide excellent service for every single guest, and once again I appreciate you taking the time to share your feedback. We hope to welcome you again soon at The House of Astor.Sincerely, Ricky Utomo Director of Marketing Communications

10/10 Excellent

Halik

Stayed 1 night in Mar 2023
Response from Ricky Utomo on 28 Jun,2023
Dear Halik, Greetings from The St. Regis Jakarta.On behalf of the entire hotel team, I want to thank you for sharing your experience during your stay at The St. Regis Jakarta. We always aim to provide excellent service for every single guest, and once again I appreciate you taking the time to share your feedback. We hope to welcome you again soon at The House of Astor.Sincerely, Ricky Utomo Director of Marketing Communications

8/10 Good

Christoph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night here. Everyone was very friendly. Reception area beautifl, also the Bar was super nice, team was very accommodating. I am really in between giving 4 or 5 stars, but it would be a 4.5, here the reasons why: - big stain on the carpet next to the table, my partner and I saw this as the first thing entering the room, so should have seen the person that’s cleaning as well - bedsheets felt very humid, not so nice - food was not bad, but I expected even a little more - it could be a personal taste but the Indian tonic water from Ireland used in the bar for GIn&Tonic was terrible, we were 4 people and all of us disliked it a lot, as the bar was already closing and it was our last order, we could not really be vocal about it, staff as very busy, we accepted our faith, however I would not serve that tonic water for most of the gins, it’s just ruining the taste. Especially because of the price of the drinks - my spa massage was very good, the massage of my partner was not so satisfying Overall I enjoyed the stay but the things mentioned should be looked into
Stayed 1 night in Jan 2024
Response from Desiree Merlina on 23 Jan,2024
Dear Christoph,On behalf of The St. Regis Jakarta, thank you for staying with us and sharing a valuable review of your recent experience at our property. We are very happy to hear that you were delighted with the service of our team during your stay and also excited to hear that you were impressed with the reception area and our bar environment. We sincerely apologize for the unpleasant incident that occurred during your stay at our hotel, as we always work hard to provide our guests to experience exquisite moments when staying with us. We have addressed this issue internally and are taking steps to ensure that it doesn't happen again and to improve our services in the future.Once again, we thank you for taking your valuable time to share your experience, we are looking forward to welcoming you again in the future. Sincerely,Desiree MerlinaDirector of Marketing Communications

10/10 Excellent

SEUNG HEE

Stayed 3 nights in Nov 2023

10/10 Excellent

Chan Ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay in Jakarta
Cannot compare this hotel to any other hotels in Jakarta. Not because it is most recently opened but the artistic and comfortability is exceptional! Food is amazing and the staff is so kind. Definitely going to be my first pick in Jakarta.
Stayed 2 nights in Nov 2023
Response from Desiree Merlina on 13 Mar,2024
Dear Chan Ju,Thank you so much for your glowing review and for choosing to share your experience with us! We're thrilled to hear that you found our hotel to be exceptional and that you appreciated our commitment to artistry and comfort.It's fantastic to know that our culinary offerings exceeded your expectations and that you found our staff to be kind and attentive.We're truly honored to be your first pick in Jakarta, and we look forward to continuing to exceed your expectations on future visits. Your kind words inspire us to continue delivering exceptional experiences to all our guests.We can't wait to welcome you back for another memorable stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Desiree MerlinaDirector of Marketing Communications

10/10 Excellent

Vita

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Ricky Utomo on 28 Jun,2023
Dear Vita, Greetings from The St. Regis Jakarta.On behalf of the entire hotel team, I want to thank you for sharing your experience during your stay at The St. Regis Jakarta. We always aim to provide excellent service for every single guest, and once again I appreciate you taking the time to share your feedback. We hope to welcome you again soon at The House of Astor.Sincerely, Ricky Utomo Director of Marketing Communications

8/10 Good

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ricky Utomo on 28 Mar,2023
Dear Aldo,On behalf of The St. Regis Jakarta team, I would like to thank you for the feedback, and we would like you to know that we felt honored to have you staying in our hotel.Once again, I appreciate you taking your valuable time to share your rating after staying at The St. Regis Jakarta.Sincerely,The St. Regis Jakarta