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Reviews of Hampton Inn & Suites Jamestown

2.5 out of 5
Hampton Inn & Suites Jamestown
4 W Oak Hill Rd, Jamestown, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 456 out of 697 reviews" "
Rating 8 - Good. 179 out of 697 reviews" "
Rating 6 - Okay. 42 out of 697 reviews" "
Rating 4 - Poor. 13 out of 697 reviews" "
Rating 2 - Terrible. 7 out of 697 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Good breakfast and good hours. Very clean hotel!
Stayed 3 nights in May 2024

8/10 Good

Krista

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We were disappointed from the start when we arrived close to midnight to be told there may not be hot water. We had called earlier to confirm our reservation, but was not informed then when we could have changed to another hotel. The water never got above lukewarm, but it wasn’t worth it to change. Also, if someone arrives late after traveling all day, don’t try to talk their ear off. Just give them their keys and let them go to bed. The best part of the hotel was the fitness center.
Stayed 3 nights in May 2024

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
We went to check in and there was no hot water so we had to go to the holiday inn which was more expensive!
Stayed 1 night in May 2024

4/10 Poor

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
As a business traveler I only stay at locations with reliable internet. It crashed mid meeting. I found out this hotel had been having problems for a while. I had to burn mobile data. Very unhappy. Hotel clerk said they would make it rightt. It has been weeks and I have heard nothing. I will not stay here again even though I was a repeat customer.
Stayed 1 night in Apr 2024

10/10 Excellent

Todd, BETHEL

Travelled with family
Liked: Property conditions & facilities
The staff is very friendly, helpful
Stayed 1 night in May 2024

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Wonderful furnishings! Beautiful views from top floors! Very clean!
Stayed 1 night in Apr 2024

8/10 Good

Theresa

Very friendly
Stayed 1 night in Apr 2024

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Studio was much roomier than expected.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Stayed 1 night in Mar 2024

10/10 Excellent

Audrey, Baldwin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool, free breakfast and fitness center are nice amenities, altho we didn't use them. Wifi was free, sufficient, reliable. Despite being completely booked with "eclipsers," parking wasn't an issue. Hot, fresh coffee and water (for tea) was served in the lobby 24/7. Staff was friendly, helpful, and very accommodating of our friend's dog (thanks guys!) The hotel is right off the thruway and at the edge of the neat little city of Jamestown. Nothing in Jamestown is more than a 5-min drive from the hotel. Those up for a hike could definitely walk it. For higher-end but not intimidating dining try Forte. For hearty, inexpensive Cracker Barrel-esque cooking, walk across the street to Bob Evans. The spacious, comfortable room incl. king bed, TV, desk/chair, couch, reading lamp, sofa table, footrest, mini fridge & microwave. The HUGE closet held our clothes, 2 suitcases, a large cooler bag, and the ironing board/iron and luggage rack included with the room (perfect for those too lazy to unpack - like me). The simple but effective duo of light-filtering/blackout shades were a welcome departure from the typical awkward and dated curtains. Bed pillows were "meh" but plentiful, so we doubled-up. I found the bed to be on the softer side but comfortable. The in-shower shampoo/conditioner/body wash smell lovely with no harsh chemicals, so save the space in your toiletries bag. Not sure when we'll get to N/W NY again, but when we do, we'd definitely stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got here late leaving early on a rainy night. The room was nice and clean. Dark outside so didn't see much of that
Stayed 1 night in Apr 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with nice breakfast buffet
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Stayed 1 night in Apr 2024

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, beds, and building were clean and comfortable. Breakfast was good and well stocked. The staff were great, especially the night manager who was friendly even for my midnight check in!
Stayed 1 night in Apr 2024

10/10 Excellent

Megan

Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David at the desk greeted us and cared for us like we where his parents. Unbelievable nice guy. He is a gem. Dont ever let him go. Apparently loves his job!
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Fidel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the property was well maintained. Would definitely recommend and would return as well if I'm ever on the area again.
Stayed 1 night in Mar 2024

10/10 Excellent

stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice. The rooms were clean and it was a great price
Stayed 1 night in Jan 2024

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff greate and accommodating
Stayed 6 nights in Mar 2024
Response from Theresa Price on 19 Mar,2024
Your feedback serves as motivation for us to continue delivering the high standard of service that you experienced during your time with us. We're truly grateful for the opportunity to have hosted you, and we look forward to welcoming you back in the future.Once again, thank you for your kind words. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.Warmest regards,

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Everything is clean. Convenient gas, restaurant, nice area. Staff is super nice. Beds are comfy.
Stayed 1 night in Mar 2024
Response from Theresa Price on 19 Mar,2024
I wanted to take a moment to extend my heartfelt thanks for your delightful feedback regarding your recent stay . Your comments truly made our day, and we're thrilled to hear about your positive experience.Your kind words about the cleanliness, convenience, and comfort of our facilities mean a great deal to us. We strive to create a welcoming and pleasant environment for all our guests, and it's immensely rewarding to know that you found everything to your satisfaction.We're especially grateful for your recognition of our staff's friendliness and helpfulness. Our team takes great pride in providing top-notch service, and your acknowledgment of their efforts is truly appreciated.Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to have had the opportunity to serve you, and we look forward to welcoming you back for another wonderful stay in the future.If there's anything more we can do to make your next visit even better, please don't hesitate to reach out. We're here to ensure that every stay with us is exceptional in every way.Warmest regards,

8/10 Good

Ahmet, Hilliard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Brenda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Family night
The pool was pretty dirty. Breakfast was mediocre. Service by staff was great. Helpful and polite. Room layout was weird. Bed was comfortable. Location was iffy
Stayed 1 night in Feb 2024
Response from Theresa Price on 19 Mar,2024
I hope this message finds you well.First and foremost, I want to express my sincerest gratitude for taking the time to share your feedback regarding your recent stay. Your insights are invaluable to us as we continuously strive to enhance our guests' experiences.While I'm delighted to hear that you found our staff to be helpful, polite, and providing great service, I want to extend my apologies for any shortcomings you experienced during your stay.I'm sorry to learn that the pool did not meet your expectations. Please rest assured that we take cleanliness and maintenance of our facilities very seriously, and I will personally address this matter with our maintenance team to ensure that such issues are promptly addressed.Additionally, I apologize that the breakfast did not meet your expectations. We continuously review and update our breakfast offerings based on guest feedback, and your comments will certainly be taken into consideration as we strive to improve.Regarding your observation about the room layout and location, we appreciate your input. Our goal is to provide comfortable and convenient accommodations for all our guests, and your feedback will help us evaluate areas for improvement.I'm glad to hear that you found the bed to be comfortable. Your comfort is of utmost importance to us, and we're pleased to know that you had a restful night's sleep.Once again, thank you for sharing your feedback with us. We genuinely value your input, and I hope you'll give us another opportunity to exceed your expectations on your next visit. If there's anything specific we can do to make your next stay more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Marta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David was took really good care of us while checking in. Bed was comfortable. The 1st night was super noisy due to a whole bunch of teenagers running around and slamming doors in the hallway but ive always stayed in this hotel and i totally will always give a 5! Staff is always super nice! I appreciate the courtesy.
Stayed 3 nights in Feb 2024
Response from General Manager on 25 Feb,2024
Thank you so much for taking the time to share your feedback with us regarding your recent stay at our hotel. We truly value your continued patronage and appreciate your loyalty to our establishment.I'm delighted to hear that David provided you with excellent service during the check-in process. It's always our goal to ensure that our guests feel welcomed and well taken care of from the moment they arrive, and I'm glad that David made a positive impression on you.However, I apologize for the inconvenience caused by the noise disturbances from other guests during your first night with us. Please know that we take noise complaints seriously, and we will make every effort to address such issues promptly to ensure a peaceful and enjoyable stay for all our guests.Your kind words about our staff's friendliness and courtesy mean a great deal to us. We take pride in providing exceptional service and creating memorable experiences for our guests, and I'm thrilled to hear that our team succeeded in making your stay enjoyable despite the noise disruptions.Your loyalty and willingness to continue choosing our hotel are truly appreciated. We look forward to welcoming you back for another wonderful stay, and we'll do everything we can to ensure that your next visit exceeds your expectations in every way possible.If there's anything specific we can do to enhance your future stays or if you have any further feedback to share, please don't hesitate to reach out to me directly at [Your Contact Information].Once again, thank you for your valuable feedback and for choosing to stay with us. We can't wait to have the pleasure of hosting you again soon!Warm regards,Theresa Price

10/10 Excellent

archie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway and professional polite staff. Facilities are nice.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michael, NEW PORT RICHEY

Stayed 2 nights in Oct 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Paul, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeanette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

hugh

Stayed 2 nights in Oct 2023

10/10 Excellent

Cori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like having a studio apartment. Very helpful staff. The lighting in the room could be a little brighter, especially by the couch. That's all.
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived at hotel to be told the key card system was not working so we would have to be let in and out of our room and building. After getting to room my two kids wanted to swim and we were told because keys didn’t work that we couldn’t swim… we checked in at 3 and weren’t given access to pool until 7pm, and still had no keys to our room. Once given keys hours later I went outside at 3am go smoke and got into building with key but not my room. I am very dissatisfied with my stay and would honestly like to be refunded as I paid to stay here, couldn’t use the facilities for over 4 hours after checkin or get keys. And not happy at all
Stayed 1 night in Sep 2023

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This is the third time I stay here. It's clean, pool is clean, the breakfast is great, and the staff is wonderful! We had a small issue with the shower head but it was taken care of. Will definitely stay here again when in Jamestown
Stayed 3 nights in Sep 2023

6/10 Okay

Steve

Liked: Staff & service
The staff was great. However, our room had a view of a concrete wall and a very outdated shower (the rest of the bathroom was nice). The breakfast on Sunday morning was scrambled eggs and hard cold biscuits, with sausage gravy. I felt we overpaid for the room.
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appears quiet & safe
Stayed 1 night in Aug 2023

8/10 Good

Jeanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay loved that it was located across from Lucille balls grave so if your a fan very convient.
Stayed 4 nights in Aug 2023

10/10 Excellent

Pete

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, good breakfast choice. Work crew did a great job:)
Stayed 2 nights in Aug 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cramped room, only one chair
The room had two double beds, but only one chair. This might be OK for a one-night stay, but not if you’re going to spend any amount of time in the room.
Stayed 3 nights in Aug 2023