Fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Jersey City

2.5 out of 5
Sonesta Simply Suites Jersey City
21 Second Street, Jersey City, NJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 536 out of 1010 reviews" "
Rating 8 - Good. 275 out of 1010 reviews" "
Rating 6 - Okay. 110 out of 1010 reviews" "
Rating 4 - Poor. 53 out of 1010 reviews" "
Rating 2 - Terrible. 36 out of 1010 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

DyNasha, Jersey City

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Esther

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view to Manhattan was extra ordinary and much better than expected.
Stayed 4 nights in May 2024
Response from Sonesta Simply Suites Jersey City on 20 May,2024
Hello! So thrilled to hear that your stay exceeded your expectations and that you got to take in the beautiful Jersey City/NYC views. We hope to welcome you back soon!

6/10 Okay

Mara C Ortega

Travelled with family
Disliked: Staff & service, amenities
We stayed for 4 nights and had no service. We had to ask for toilet paper!
Stayed 4 nights in May 2024
Response from Sonesta Simply Suites Jersey City on 20 May,2024
Hello! Thank you for staying with us. We appreciate you taking the time to provide insight from your recent stay. Based on your feedback, we realize there was opportunity for improvement. We will be sure to share your feedback with the appropriate hotel team members to ensure we continue to perfect our guests experience. We hope to welcome you back again. Thank you!

8/10 Good

stuart

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Sonesta Simply Suites Jersey City on 13 May,2024
Hello! Thank you for your feedback. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Booked last minute and extremely pleased with the stay. We will be back! The poor ratings are not accurate. We didnt hear the train at all!
Stayed 6 nights in Apr 2024
Response from Sonesta Simply Suites Jersey City on 5 May,2024
Greetings! Thank you for the wonderful feedback. We are thrilled you had a great stay and enjoyed our newly renovated suites and amenities. We look forward to your next visit to Jersey City. Thank you for staying with us!

8/10 Good

Marie

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Sonesta Simply Suites Jersey City on 1 May,2024
Hello! Thank you for taking the time to review your recent stay. We appreciate your feedback. We hope you enjoyed our newly renovated suites and amenities! We look forward to welcoming you back.

8/10 Good

Samir

One of the receptionists was pretty bad. She wouldn’t even look up to acknowledge a guest or say hello. Others were better. The prices of the items from the pantry were ridiculous- I paid close to $9 for a half gallon of milk (not organic). The restroom for guests on the 1st floor was terrible - no paper towel to wipe your hands and something else was missing too. This was at about 10:30 am. There isn’t much by way of bars or restaurants late in the evening (9:30 pm or later). Despite all of that I would stay here again as the rooms were pretty decent.
Stayed 2 nights in Apr 2024
Response from Sonesta Simply Suites Jersey City on 26 Apr,2024
Greetings! Thank you for taking the time to review your recent stay. We value your feedback as it allows us to determine areas in which we are meeting our guests expectations and uncover areas for improvement. We will be sure to share your feedback with the appropriate hotel team members to ensure this was an isolated issue that is addressed forward. Please feel free to contact the hotel directly if you would like to discuss your recent stay further. We hope we have the opportunity to host you again soon!

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great please to stay, easy travel to NYC
Stayed 2 nights in Apr 2024
Response from Sonesta Simply Suites Jersey City on 25 Apr,2024
Greetings! Thank you for your wonderful review and rating. It is always great to share great feedback with the team. We hope you enjoyed our newly renovated suites and amenities. See you soon!

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very nice stay at the Sonesta Simply Suites. It was very clean, comfortable and convenient to both the riverwalk and Path to the City.
Stayed 1 night in Apr 2024
Response from Sonesta Simply Suites Jersey City on 25 Apr,2024
Hello! Thank you for your wonderful feedback and rating! We are thrilled that you had a great stay with us. We will be sure to share your feedback with the hotel team. We look forward to welcoming you back!

10/10 Excellent

Alda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sonesta Simply Suites Jersey City on 25 Apr,2024
Hello! Thank you for your perfect rating and review. We hope you enjoyed your stay in Jersey City and enjoyed our newly renovated suites and amenities. We look forward to welcoming you back!

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stage
Stayed 1 night in Apr 2024
Response from Sonesta Simply Suites Jersey City on 20 Apr,2024
Hello! It is great to see you had a great stay with us. We are pleased it was a nice place for your Jersey City visit. We hope you enjoyed our newly renovated property and got to explore all Jersey City has to offer. We hope to welcome you back soon!

6/10 Okay

Lynette A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sonesta Simply Suites Jersey City on 20 Apr,2024
Greetings! Thank you for reviewing your recent stay with us. Your feedback is valuable to us as it allows us to determine areas in which we are exceeding as well have opportunity. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

8/10 Good

Luda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like noise coming from the Light Rail and from the room Air Conditioner. Otherwise it is clean and convenient, staff is friendly.
Stayed 1 night in Apr 2024
Response from Sonesta Simply Suites Jersey City on 19 Apr,2024
Hello! Thank you for taking the time to review your recent stay. We are pleased to hear that our hotel was clean, convenient and our team was friendly! We will be sure to share your feedback with the appropriate hotel team members to continue improving our property and services.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, comfortable rooms.
Stayed 2 nights in Apr 2024
Response from Sonesta Simply Suites Jersey City on 10 Apr,2024
Greetings! Thank you the perfect 5/5 rating. We greatly appreciate your feedback and wonderful comments. We are thrilled you had a great stay. We look forward to welcoming you back!

2/10 Terrible

Lauren

My room overlooked the light rail which went by every 10 minutes with a bell. Horrible!
Stayed 1 night in Apr 2024
Response from Sonesta Simply Suites Jersey City on 10 Apr,2024
Hello! Thank you for taking the time to share your feedback. Your comments are important to us, as they provide us an opportunity to better serve you. We deeply regret that we were not able to meet your expectations regarding your low satisfaction during you recent stay. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future. If we have the opportunity to host you again, please contact hotel management to discuss options to ensure a comfortable and quite stay based on room location availability. We strive to make it right!

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed how close it was to waterfront and to ferry. It was very comfortable, clean and spacious for us.
Stayed 2 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on 3 Apr,2024
Greetings! Thank you so much for the wonderful review and ratings. We are pleased to hear that you had a great stay. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back!

10/10 Excellent

Otello

Liked: Cleanliness, amenities, property conditions & facilities
I do recommend this property to everyone travelling to NYC. Very clean and excellent location
Stayed 2 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on 1 Apr,2024
Greetings! Thank you for the wonderful review and rating. We are thrilled that our property was an excellent location for your visit and exceeded your expectations! We hope you enjoyed our newly renovated property, suites and amenities. We look forward to welcoming you back soon!

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice accommodations - noisy with the train right outside but otherwise good
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 12 Apr,2024
Thank you for your review. We are thrilled you had a great stay. We will be sure to share your feedback with the appropriate hotel team members to continue improving our property and services. We look forward to welcoming you back!

6/10 Okay

Alejandra

Business traveller
Liked: Amenities, property conditions & facilities
No
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 29 Mar,2024
Greetings! Thank you for taking the time to review your recent stay with us. We appreciate your feedback as it allows us to continue perfecting our guest experience. We look forward to welcoming you back!

10/10 Excellent

Samuel, Middleburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on 23 Mar,2024
Greetings! Thank you for the great feedback and ratings! We appreciate you choosing our hotel for your recent visit to Jersey City. We hope to welcome you back soon!

10/10 Excellent

Dominique

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 22 Mar,2024
Hello! Thank for the perfect 5/5 rating! We appreciate you taking the time to provide awesome feedback from your recent stay. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

10/10 Excellent

Bartlomiej

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 6 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on 22 Mar,2024
Hi! Thank you for your recent feedback and perfect rating! We are truly appreciative of the wonderful review and thank you for choosing Sonesta Jersey City! We look forward to welcoming you back!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 22 Mar,2024
Greetings! Thank you for taking the time to review your recent stay. We are thrilled that your recent experience was perfect! We hope your enjoyed the beautiful Jersey city views and our newly renovated hotel. We look forward to welcoming you back soon!

10/10 Excellent

Jason, Jamaica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean facility that’s close to transportation to chill in Jersey and go to manhattan!
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 17 Mar,2024
Hello! Thank you for your wonderful feedback. We are thrilled you enjoyed our property and location. We hope you had a great visit to Jersey City. See you soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 17 Mar,2024
Thank you for your recent review. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

10/10 Excellent

Luke

Liked: Cleanliness
friendly front desk check in
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on 17 Mar,2024
Greetings! Thank you for the wonderful 5/5 review! We are thrilled that you had an enjoyable stay and that our team was friendly upon check in. We will be sure to share your feedback with the team. Thank you for staying with us!

10/10 Excellent

Peter

Stayed 2 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on 1 Apr,2024
Greetings! Thank you for the wonderful 5/5 rating and review. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back. Thank you for choosing Sonesta Jersey City!

8/10 Good

Tymiah

Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 1 Apr,2024
Hello! Thank you for taking the time to review your recent stay. We hope you enjoyed the beautiful Jersey City views and our newly renovated suites and amenities. We look forward to welcoming you back. Thank you staying with us!

6/10 Okay

Marie

Stayed 4 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on 25 Mar,2024
Greetings! Thank you for reviewing your recent stay. We hope you enjoyed our newly renovated suites and amenities. We appreciate your feedback and will be sure to utilize your feedback to continue perfecting our guests' experience. Thank you for staying!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on 4 Mar,2024
Greetings! Thank you for taking the time to review your recent stay with us. We are thrilled your stay was a 5/5! We hope you enjoyed our newly renovated suites and amenities and had the opportunity to take in the beautiful Jersey City sights. We look forward to welcoming you back. Thank you for choosing Sonesta Simply Suites Jersey City!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly set up for exactly what I needed - a long-term stay in a convenient place for transportation links, food, etc. (e,g, laundry facilities really surprised me). Staff were very helpful and courteous. Unfortunately the property is right at the sharpest corner in the light-rail system, and the noise on that side is pretty bad.
Stayed 13 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on 26 Feb,2024
Greetings! Thank you for taking the time to review your recent stay. We are thrilled that your stay was a 5/5! We hope you enjoyed our newly renovated suites and amenities. We will be sure to share your feedback with the appropriate hotel team members. We look forward to welcoming you back!

6/10 Okay

Vera

Travelled with family
Liked: Amenities
We had problems with the shower/tub drain and a/c
Stayed 2 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on 25 Feb,2024
Greetings! Thank you for taking the time to review your recent stay. We hope you enjoyed our newly renovated suites and amenities. We are sorry to hear that you experienced some maintenance issues during your stay. We will certainly share your feedback with the appropriate hotel team members to ensure these were isolated issues corrected moving forward. Your feedback is used as a training tool to ensure we continue to perfect out guests' experience. We hope to welcome you back!

2/10 Terrible

Dario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Bad service and Rooms.
Waited on line an hour to checkin to the hotel. Charged extra for parking per day even though the amenities listed parking. Noise from the light rail comes through the windows of the hotel rooms and woke us up. Will not stay again. Wouldn't recommend to anyone.
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on 23 Feb,2024
Hello! Thank you for taking the time to provide feedback from your recent stay with us. We are pleased to hear that our location was ideal for your recent visit to Jersey City! Additionally, we understand there was area for improvement based on your feedback. We greatly apologize that we did not exceed yours or our own expectations. We would love to discuss your stay further to regain your trust. We will be sure to share your feedback with the appropriate hotel team members. Please feel free to contact management if you wish to provide additional feedback. We hope we gain the opportunity to welcome you back!

8/10 Good

Ricardo

Liked: Staff & service, property conditions & facilities
The room was good and it looked clean but it didn’t smell fresh. The bed sheets didn’t smell fresh as well. Maybe humidity. Since I stayed only for two nights I didn’t complain about it.
Stayed 2 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on 23 Feb,2024
Greetings! Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed our newly renovated suites! Based on your feedback, it appears there were areas for improvement. We apologize for any inconvenience and will be sure to share your feedback with the appropriate hotel team members. We look forward to welcoming you back soon!

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on 20 Feb,2024
Greetings! Thank you for your recent review and for choosing Sonesta Simply Suites Jersey City! We value your feedback and we hope you enjoyed your recent stay with us. We will be sure to share your review with the appropriate hotel team members. We look forward to welcoming you back soon!

4/10 Poor

Steven

Check in was a nightmare.
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on 23 Feb,2024
Hello! Thank you for taking the time to review your recent stay. We are deeply sorry to hear that your check experience was not satisfactory. We would like to discuss your recent experience further to ensure we regain your trust. Please feel free to contact the property directly and ask to speak with the Manager on duty. We look forward to connecting.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, modern and the price was good.
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on 20 Feb,2024
Greetings! Thank you for your recent review. We are thrilled that your stay was a 5/5! We are pleased to hear that you enjoyed our clean and newly renovated modern suites at a great value! It is always great to share wonderful feedback such as yours with our team. Thank you for choosing Sonesta Simply Suites Jersey City. We look forward to welcoming you back soon!

10/10 Excellent

Santino

Stayed 6 nights in Feb 2024
Response from Team Jersey City on 15 Feb,2024
Thank you for your great review.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience!
Everything was very cozy and clean. Service and hotel staff were cordial and pleasant. Very quiet and peaceful. was able to get a good night's rest. Thank you.
Stayed 2 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on 12 Feb,2024
Hello! Thank you for your review. We are pleased to hear that your stay was cozy and clean! We are thrilled that you enjoyed our newly renovated suites and amenities. We will be sure to share your feedback with the team and recognize them for their cordial and friendly service. We look forward to your next stay!

10/10 Excellent

LaMara

Stayed 2 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on 12 Feb,2024
Greetings! Thank you for taking the time to review your recent stay with us. We are thrilled you had a 10/10 stay. We hope you enjoyed our newly renovated suites and amenities. We hope to welcome you back soon!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sonesta Simply Suites Jersey City on 7 Feb,2024
Hello! Thank you for a perfect 5/5 rating! It is always great to share positive feedback and ratings with the team. We are thrilled that you enjoyed our newly renovated suites and property. We look forward to welcoming you back soon!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and all your needs are met
Sonesta Jersey City is in a great location, is easy to get to, easy to park there. The hotel staff were very friendly and helpful. The room was comfortable and well equipped.
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Jersey City on 30 Jan,2024
Greetings! Thank you for providing feedback from your recent stay. We are thrilled your recent stay was a 10/10! We will be sure to share your feedback and ratings with the team. We look forward to welcoming you back!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to use and cost effective for a biz traveler.
Easy to get to with everything a traveler needs.
Stayed 1 night in Jan 2024
Response from Sonesta Simply Suites Jersey City on 28 Jan,2024
Greetings! Thank you for your 10/10 perfect rating! It is always great to share positive feedback such as yours with the team. We are thrilled that you enjoyed your stay with us. Thank you for choosing Sonesta Simply Suites Jersey City!

4/10 Poor

Panpan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not good as price
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Jersey City on 28 Jan,2024
Thank you for taking the time to provide feedback from your recent stay with us. Based on your feedback, we noticed we did not exceed your expectations. We hope we have the opportunity to host you again and provide an exceptional experience. If you would like to discuss your stay further, please feel free to contact the hotel directly. We hope to welcome you back!

8/10 Good

Churchill

Travelled with family
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Jersey City on 19 Jan,2024
Greetings! Thank you for choosing Simply Suites Jersey City during your recent visit to our area. We appreciate your feedback as it helps us continue to improve and perfect our guest experience. We look forward to welcoming you back soon!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay and only a 9 min walk to the PATH train to get into NYC
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Jersey City on 19 Jan,2024
Hello! Thank you for the perfect 5/5 review! We are thrilled to hear that you had a really nice stay and that our hotel was centrally located for needs. We will be sure to share your wonderful comments with the team. Thank you for choosing Sonesta Simply Suites Jersey City!

10/10 Excellent

Arindam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance from the NJ Exchange Place and Path station. So if you plan to travel to NYC using public transport, this is a good place to just park your car and then come back and sleep in for the night. Parking costs $25 per night plus tax, so be mindful. The staff are nice and friendly. Overall good experience if not great.
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on 19 Jan,2024
Greetings! Thank you for the 5/5 rating! We greatly appreciate your feedback and wonderful comments. It is always great to share such great feedback with the team. We hope to welcome you back soon. Thank you for staying with us during your recent visit to Jersey City!

8/10 Good

Cristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Spacious, clean room. Comfortable. Would stay here again.
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on 19 Jan,2024
Hello! Thank you for your recent review and feedback. It is great to hear that our newly renovated suites were spacious, comfortable and clean! We will be sure to share your feedback with the team. We look forward to welcoming you back!

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on 19 Jan,2024
Greetings! Thank you for taking the time to review your recent stay. Your feedback is important to us as it helps us continue to improve and perfect our guest experience. We hope we have the opportunity to host you again soon. Thank you for staying with us!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location , espectacular service Super professional, easy check in Only thing I didn’t like, service women came a know my door before check out time .
Stayed 3 nights in Dec 2023
Response from Sonesta Simply Suites Jersey City on 7 Feb,2024
Greetings! Thank you for the perfect 5/5 rating! We are thrilled that our service was professional and friendly! We will be sure to share your feedback and comments with the appropriate hotel team members. Thank you for staying with us. We look forward to welcoming you back!