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Really like the people who work for making me feel happy. Thank you very much you have such an incredible customer service and beautiful hotel with so much good food
Maayan
Stayed 1 night in Jan 2024
Response from Siham Abu Ali on 10 Feb,2024
Thank you for your generous ratings!It is truly rewarding to know that the experience created during your stay was pleasurable, and enjoyable. We look forward to warmly welcoming you back for another superb luxury hospitality experience in Jerusalem.
We regret that your stay at Waldorf Astoria Jerusalem had not been fullfilling. I would appreciate the opportunity to discuss some of your scores in more detail and to that end ask you to provide me with a contact number that I can reach you through.
Having stayed in many places, this for sure is straight in there in the top three place we’ve ever been to. Attention to detail. Parking, breakfast, the room, gym, pool everything simply superb
Aaron
Stayed 1 night in Dec 2023
Response from Siham Abu Ali on 10 Feb,2024
Thank you for your generous ratings. It is truly rewarding to know that the experience created during your stay was pleasurable, and enjoyable. We look forward to warmly welcoming you back for another superb luxury hospitality experience in Jerusalem.
We had a super fantastic stay. The Israeli-style breafast is out of this world! I've never seen anything like it!!! We highly recommend Waldorf Astoria Jerusalem!!! This was our second time back!!! :)
Miri
Stayed 2 nights in Aug 2023
Response from Luma Munayer on 11 Sept,2023
Dear Sir/ Madam,Thank you so much for your enthusiastic feedback! We are thrilled to hear that you had a super fantastic stay at Waldorf Astoria Jerusalem and that you enjoyed our Israeli-style breakfast. It is always a pleasure to know that our guests appreciate the unique culinary experience we offer.We are equally delighted that this was your second time back at our hotel, and we truly appreciate your continued support. Our team works tirelessly to ensure that each visit is as memorable as the last.If there is anything specific you would like to share or any suggestions for improvement, please feel free to let us know. We value your input and are committed to providing exceptional service.Once again, thank you for choosing Waldorf Astoria Jerusalem. We cannot wait to welcome you back for your next visit!Warm regards,
We have been coming to Jerusalem for the past 20+ years and this was our first time at the WA. It is our new favorite hotel in Jerusalem- well-situated, esthetic ally pleasing, excellent service and impeccably clean. We will be back
Verified traveller
Stayed 6 nights in Aug 2023
Response from Guest Relations Team on 11 Sept,2023
Dear Sir/Madam,Thank you so much for your wonderful feedback! We are thrilled to hear that your recent stay at the WA in Jerusalem was such a positive experience for you, especially considering your long history of visits to the city.Your kind words about our hotel's location, aesthetics, service, and cleanliness mean a lot to us. We work hard to provide a memorable and enjoyable stay for all our guests, and it is truly rewarding to know that we have become your new favorite hotel in Jerusalem.We can not wait to welcome you back for another exceptional stay in the future. If you have any special requests or preferences for your next visit, please don't hesitate to let us know. We are here to ensure your next stay with us is just as fantastic as this one.Once again, thank you for choosing the WA, and we look forward to hosting you again soon!Warm regards,
Everyone was so friendly and accommodating. Loved it. Will definitely stay here again. Beautiful hotel and gorgeous rooms.
Jennifer
Stayed 1 night in Aug 2023
Response from Guest Relations Team on 11 Sept,2023
Dear Sir/ Madam,Greetings from Waldorf Astoria Jerusalem.Thank you so much for your kind words! We're absolutely thrilled to hear that you had such a wonderful experience during your stay at our hotel.Our team takes great pride in providing exceptional service and making our guests feel welcome, so it's fantastic to know that you found everyone to be friendly and accommodating.We're delighted that you enjoyed our beautiful hotel and the gorgeous rooms. We can't wait to welcome you back for another memorable stay in the future.If you have any special requests or preferences for your next visit, please don't hesitate to let us know. We'll be more than happy to assist you in making your stay even more enjoyable.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon!Warm regards,
Response from Guest Relations Team on 11 Sept,2023
Dear Sir/ Madam,Greetings from Waldorf Astoria Jerusalem.Thank you for taking the time to share your feedback with us. We greatly appreciate your comments and are delighted to hear that you found everything about your stay to be excellent, with one exception.We apologize for any inconvenience or concerns you may have had regarding our housekeeping services. Your comfort and satisfaction are of utmost importance to us, and we take your feedback seriously.To ensure that your next stay meets your expectations in every aspect, we will address the housekeeping issue immediately and make the necessary improvements. If you have any specific details or suggestions regarding your experience, please feel free to share them with us so that we can better understand and address the issue.We genuinely value your patronage, and it's our aim to provide you with a flawless experience during your next visit. If you require any assistance or have any additional feedback, please do not hesitate to reach out to our guest services team.Thank you for choosing to stay with us, and we look forward to the opportunity to host you again and exceed your expectations.Warm regards,
Very nice stay, perfect location close to the old city、spacious room、good cleaning、delicious food.
Thanks for upgrading room and additional bed for my daughter.
And specially thank lobby concierge George, very nice,we family were very happy,we hope to be back.
PENGFEI
Stayed 2 nights in Aug 2023
Response from Guest Relations Team on 11 Sept,2023
Dear Sir/ Madam,Greetings from Waldorf Astoria Jerusalem.Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a very nice stay and that you enjoyed our perfect location close to the old city, spacious rooms, good cleaning, and delicious food.We're thrilled to know that you appreciated the room upgrade and the additional bed for your daughter. Our team always strives to go above and beyond to make our guests' experiences memorable.It's great to hear that you had a positive interaction with our lobby concierge, George. We'll be sure to pass along your kind words to him, as he will be thrilled to know that he made your family's stay special.We can't wait to welcome you back in the future. If you have any questions or need assistance with anything, please don't hesitate to reach out. We look forward to hosting you again soon.Warm regards,
Response from Luma Munayer Personal concierge Coordinator on 18 Jul,2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
Great and luxurious hotel. The service was amazing and welcoming. Location is superb and the room was great. We enjoyed our stay and will return
Eitan
Stayed 1 night in Jul 2023
Response from Luma Munayer Personal concierge Coordinator on 18 Jul,2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
The Waldorf, Astoria, Jerusalem is probably the very best hotel I have ever stayed at and I have stayed at many fine ones. The concierge Billet provided such excellent service that we were able to take advantage of many of the sites in Jerusalem that we might not have gotten to had it not been for all of his help. The service in terms of the twice daily cleaning of our room and the spectacular buffet were two more outstanding features of this hotel. The friendly doorman greeted you whenever you left or returned to the premises and helped get you a cab when needed. I would recommend that anybody thinking of going to Jerusalem take the time to read the reviews for this wonderful hotel and consider it as their number one option. I intend to return to Jerusalem one day and will definitely return to the Waldorf Astoria Jerusalem.
Elaine
Stayed 3 nights in Jul 2023
Response from Luma Munayer Personal concierge Coordinator on 31 Jul,2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
The location is perfect to walk to old Jerusalem
The property is beautiful and clean and comfortable
The food is amazing
The spa is great
The staff is extremely helpful and nice
Love it
lilia
Stayed 5 nights in Jun 2023
Response from Luma Munayer Personal concierge Coordinator on 18 Jul,2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
Response from Luma Munayer Personal concierge Coordinator on 31 Jul,2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
Response from Luma Munayer Personal concierge Coordinator on 31 Jul,2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
Response from Luma Munayer Personal concierge Coordinator on 18 Jul,2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
Response from Luma Munayer Personal concierge Coordinator on 31 Jul,2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
Probably the best hotel in Jerusalem. Will definitely stay again
Alexander
Stayed 2 nights in May 2023
Response from Luma Munayer Personal concierge Coordinator on 31 Jul,2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
nice room but ac makes room very dry, not so comfortable
joao
Stayed 1 night in Mar 2023
Response from Luma Munayer Personal concierge Coordinator on 22 May,2023
Dear Mr Perez, I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. and I apologize for the inconvenience regarding the room ac,i will take note and pass it to the department manager who will take care of the issue with utmost priority. we are looking for your next visit. Thank you & have a nice day!
Appalling, rooms not ready when we arrived, then they gave us an upgrade and that was not available. Room dusty, balcony covered in bird droppings, rooms not tidied unless we called, facilities advertised not available.
Would not recommend
Clean top with service
Staff are amazing.
Professional
moussa
Stayed 2 nights in Feb 2023
Response from Luma on 2 Mar,2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”
We always have an amazing time at the Waldorf Astoria!!! Everything is great! Food, Service, Room and Caring attitude!
We look forward to coming back this summer!
Susan
Stayed 2 nights in Feb 2023
Response from Luma on 2 Mar,2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”
It was beyond our expectation. Service was excellent. For the life of me i dont know why anyone would be critical of anything about the waldorf.
modechai
Stayed 4 nights in Feb 2023
Response from Luma on 2 Mar,2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”
We had a very comfortable stay, the service was excellent. I am not sure why there were critical reviews against this hotel.
Verified traveller
Stayed 4 nights in Feb 2023
Response from Luma on 2 Mar,2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”
2/10 Terrible
Jean
Travelled with family
28 Dec,2022
Disliked: Staff & service, room comfort
WORST HOTEL EXPERIENCE
It was awful. Such an overrated hotel. The worst service and security I have ever encountered. Rude and unprofessional staff. The worst food. Room service could not get one order correct. Not even tea and coffee‼️. I would recommend staying anywhere else‼️
Jean
Stayed 7 nights in Dec 2022
8/10 Good
Val
Travelled with family
26 Dec,2022
Liked: Cleanliness, staff & service, room comfort
Evrything was great but servicing at breakfast - chaotic movements of waiters resulting in long time waiting of coffee or tea.
Otherwise, pleasant stay - everyone is very friendly and helpful. Special thanks to Ameer - superb management skills!
Location is very good.
The room wasnt clean and it was too noisy from 6AM when staff opened and shut doors infront of the room. This shouldn't take place on a property as this one, including its rate
At the hotel reception they upgraded my room to a suite. Personal treatment for us and all guests. The place is quiet and pleasant. In short, a very high class hotel.
Everything excellent, what I don’t get it is how an hotel such the “Waldorf” the breakfast is only until 10.30am and the fitness center is only open until 7pm….
Some of the staff is very not professional. 11:00pm I called the front desk multiple times, no answer. I went downstairs to front desk, the receptionist was on his cellphone for over 10 min totally ignoring me. At that point I gave up and left. Overall it’s a great place but they need a Siri is improvement with their staff