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Reviews of Super 8 by Wyndham Joliet

2 out of 5
Super 8 by Wyndham Joliet
1806 McDonough St, Joliet, IL

Reviews

8.0

Very good

Rating 10 - Excellent. 125 out of 248 reviews" "
Rating 8 - Good. 61 out of 248 reviews" "
Rating 6 - Okay. 23 out of 248 reviews" "
Rating 4 - Poor. 15 out of 248 reviews" "
Rating 2 - Terrible. 24 out of 248 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Bill

Travelled with family
Liked: Cleanliness, staff & service
Good stay overall, don’t plan on eating much or well but for the money, good stay.
Stayed 1 night in May 2024
Response from Kp on 9 May,2024
Thank you for sharing your experience with our hotel thank you for posting you have great stay with us thank you we will see you soon again

10/10 Excellent

Bart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Desk Clerk was very polite, friendly, and helpful. You could tell right away the facility was clean and well kept. The lobby area was small and there wasn't anything real special about the breakfast it was the best in the area for the price. We go back to the area often for our son's college sports and this is where we will be staying.
Stayed 1 night in May 2024
Response from Kp on 6 May,2024
Thank you for sharing positive feedback about our hotel and customer service and about pricing and breakfast thanks you we will see you soon

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Staff in the front office screaming at someone over the phone.
Stayed 2 nights in Apr 2024
Response from Kp on 17 Apr,2024
Thank you for sharing your experience with our hotel and we are really sorry for the inconvenience about our phone conversation thank you we will see you soon again

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager very courteous, helpful and friendly.
Stayed 2 nights in Apr 2024
Response from Kp on 15 Apr,2024
Thank you for sharing your experience with us and customer service and clean and very helpful our staff to you thank you again we will see you soon

10/10 Excellent

Marlene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, quiet and clean. Front desk very friendly and helpful
Response from Kp on 13 Apr,2024
Thank you for sharing your experience with us in our hotel and customer service and very clean and very comfortable bad thank you we will see you soon again

2/10 Terrible

Jeremy

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience I’ve ever had staying at a hotel, TV didn’t work, microwave didn’t work, there was bed bugs the size of chihuahuas, the week I spent here was the longest 7 days of my life, praise the lord I survived it!
Stayed 7 nights in Mar 2024
Response from Kp on 14 Apr,2024
Thank you for sharing your experience with us you should told us about tv or microwave didn’t work we can move other rooms or fixed up also we don’t have bad bugs or any kind bugs in our hotel if you let us know we can check it thanks again

2/10 Terrible

Esam

Travelled with family, Business traveller
Disliked: Amenities
Very nasty.
Stayed 1 night in Apr 2024
Response from Kp on 10 Apr,2024
We are really sorry for we did not meet your expectations in our hotel thank you

10/10 Excellent

Jonathan

Stayed 3 nights in Mar 2024
Response from Kp on 10 Apr,2024
Thank you for posting positive feedback about our hotel and customer service and very clean hotel thank you we will see you soon again

8/10 Good

Joann, Lockport

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but nice rooms. Carpet a little dirty with small spots on it. But overall very nice place.
Stayed 2 nights in Apr 2024
Response from Kp on 6 Apr,2024
Thank you for sharing your experience with our hotel and customer service we are very sorry for carpet has little spots we will have shampoo our carpet soon thank you very much again we will see you soon

2/10 Terrible

Milissa, GROSSE POINTE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We left before we stayed , Looked too shady .
Stayed 1 night in Apr 2024
Response from Kp on 5 Apr,2024
Thank you for sharing your experience with us but sorry to say we don’t allow more than 30 pounds dogs in our hotel and also we refund your money you try hard but sorry for that thanks again

10/10 Excellent

Lynx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kp on 4 Apr,2024
Thank you for posting positive feedback about our hotel customers service and clean hotel thank you we will see you soon again

10/10 Excellent

Mayra

Travelled with family
Liked: Amenities, property conditions & facilities
went for a quick little getaway from Houston with my family and we had a great time !
Stayed 6 nights in Mar 2024
Response from Kp on 2 Apr,2024
Thank you for posting positive feedback about our hotel and customer service and very clean hotel thank you we will see you soon again

2/10 Terrible

Phyliss

Stayed 2 nights in Mar 2024
Response from Kp on 19 Apr,2024
Thank you

6/10 Okay

Roman

Stayed 1 night in Mar 2024
Response from Kp on 28 Mar,2024
Thank you

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean n quiet
Stayed 2 nights in Mar 2024
Response from kp on 20 Mar,2024
thank you for posting positive feedback about our hotel and customer service and very clean hotel tank you we will see you soon again

4/10 Poor

Muhammet

Disliked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 3 nights in Mar 2024
Response from kp on 20 Mar,2024
thank you

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gentleman at the front desk was great! Made us feel comfortable
Stayed 1 night in Mar 2024
Response from Kp on 16 Mar,2024
Thank you for posting positive feedback about our hotel and customer service and very clean and comfortable hotel thank you we will see you soon again

6/10 Okay

Joey

Stayed 1 night in Mar 2024
Response from Kp on 27 Mar,2024
Thank you

10/10 Excellent

Jason, Ames

Stayed 1 night in Mar 2024
Response from kp on 22 Mar,2024
thank you for posting positive feedback about our hotel

2/10 Terrible

Joey

Stayed 1 night in Feb 2024
Response from kp on 22 Mar,2024
thank you

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!!
Stayed 2 nights in Feb 2024
Response from kp on 1 Mar,2024
thank you for posting positive feedback about our hotel and customer service and clean hotel thank you we will see you soon

4/10 Poor

Naijah

Business traveller
Disliked: Staff & service
Upon arrival I was check in by Whitney who was very friendly and professional. She made sure I had fresh towels and everything. I am a travel agent and used this property because of the location convenience and to host conferences since I work remotely. My stay was going great until Wednesday morning when I received a call from the manager Ketan yelling stating that house keeping was mandatory. After the call I went to speak with him and explained that I was in the middle of a conference but they could clean the room at 10:45a. He stated that because he pays them to do a job they have to clean my room. Not even 10 mins after speaking with him a housekeeper tried to use her master key to enter the room. I have stayed at a number of hotels across the U.S & have never heard of such things. My room had not been cleaned since check in. Per the hotel policy listed housekeeping is per requested and kids stay free. I filed a complaint with the corporate office who stated that because the hotel was privately owned they have their own policy in which I read very throughly. Upon my arrival Ketan because to yell again because he was as upset about the call he received from corporate. I called JPD to defuse the situation but was told that it was a civil issue. Ketan was rude and unprofessional. I was told I was breaking the rules by having my kids visit however the policy states kids under 17 stay free. My first 2 & last 2 days there my room was not touched for “mandatory” cleaning.
Stayed 5 nights in Feb 2024
Response from kp on 10 Mar,2024
thank you

10/10 Excellent

Subhrajit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, simple check-in process, and exceptionally clean room. Would return.
Stayed 1 night in Feb 2024
Response from kp on 1 Mar,2024
thank you for posting positive feedback about our hotel and staff very clean hotel and easy check inn thank you we will see you soon again

10/10 Excellent

Yasmany, Spring Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kp on 24 Feb,2024
thank you for posting positive feedback about our hotel and customer service and very clean thank you we will see you soon again

10/10 Excellent

Ronda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough hotel for a quick overnight, but limited parking if you have a trailer. Non smoking room was small and bathroom smelled of cigarette smoke.
Stayed 1 night in Feb 2024
Response from Kp on 21 Feb,2024
Thank you for posting positive feedback about our hotel I know we have small parking lot but we can not change it and also room was small cigarette because previously guests smoke in room and we washed everything but hard to get rid off all small so we are very sorry for that thank you again we will see you soon

10/10 Excellent

Joey

Stayed 1 night in Feb 2024
Response from kp on 22 Mar,2024
thank you for posting positive feedback about our hotel

8/10 Good

Juanita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for the price!
Stayed 1 night in Feb 2024
Response from Kp on 17 Feb,2024
Thank you for posting positive feedback about our hotel was very clean and very quiet and very good price for the night thank you again we will see you soon

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from kp on 14 Feb,2024
thank you for posting positive feedback about our hotel and customer service and nice clean quit hotel thank you we will see you soon aging

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to highway
Stayed 1 night in Feb 2024
Response from Kp on 13 Feb,2024
Thank you for posting positive feedback about our hotel closed to highway and very clean and quiet hotel thank you so much we will see you soon again

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Kp on 11 Feb,2024
Thank you for posting positive feedback about our hotel and customer service and clean and quiet hotel thank you we will see you soon

4/10 Poor

Arden Joyce, New York

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Room was dirty. It was an unexpected stop for us so we didn’t have toiletries. I asked for another set as there are two people checking-in, I also asked for extra pillows as the ones they have are paper thin. I was told I had to wait and that they can only give us 1 extra pillow. Both pillows and toiletries never came. We asked if we can check-out 30-45 minutes later than scheduled as we had some errands to do, we were told that it is $30/hr. When my husband arrived after our errands, we were greeted with “you only have 10 minutes to check-out. Luckily I came back earlier and got our stuff packed and we literally had to get out of the room when my husband arrived.
Stayed 1 night in Feb 2024
Response from Kp on 9 Feb,2024
Thank you for posting your feedback about our hotel we did give you pillows extra and toile pepper also but we do change every guest late check out we do change if you didn’t like the room or room was dirty if you mansion we could change your room right away thank you again

10/10 Excellent

Jerome, Ann Arbor

Stayed 1 night in Feb 2024
Response from kp on 20 Mar,2024
thank you for posting positive feedback about our hotel

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and recently updated. Staff was helpful.
Stayed 2 nights in Feb 2024
Response from Kp on 5 Feb,2024
Thank you for posting positive feedback about our hotel and customer service and very clean and quiet hotel thank you we will see you soon thank again

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great and reasonable for us. Ghe staff was wonderful and nice
Stayed 2 nights in Feb 2024
Response from Kp on 4 Feb,2024
Thank you for posting positive feedback about our hotel and customer service and nice quiet and clean thank you again we will see you soon

10/10 Excellent

Vadim

Stayed 1 night in Jan 2024
Response from Kp on 1 Feb,2024
Thank you for sharing your positive feedback about our hotel and customer service and very clean and quiet hotel thank you we will see you soon again

8/10 Good

avtandil

Stayed 1 night in Jan 2024
Response from kp on 20 Mar,2024
thank you for posting positive feedback about our hotel

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kp on 1 Feb,2024
Thanks you for sharing your experience with us thanks you again

10/10 Excellent

Teddi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quick stay
Very friendly staff. Clean and comfortable. More than fair on the price
Stayed 1 night in Jan 2024

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kp on 29 Jan,2024
Thank you for sharing positive feedback about our hotel and customer service and very clean and quiet hotel thank again we will see you soon

10/10 Excellent

Holly

Stayed 1 night in Jan 2024
Response from kp on 22 Mar,2024
thank you for posting positive feedback about our hotel

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from KP on 25 Jan,2024
THANK YOU FOR POSTING POSITIVE FEEDBACK ABOUT OUR HOTEL AND CUSTMOR SERVICE AND GOOD CLEN HOTEL THANK YOU WE WILL SEE YOU SOON

10/10 Excellent

Bohdan

Liked: Amenities, property conditions & facilities
Good place
Stayed 3 nights in Jan 2024
Response from kp on 25 Jan,2024
thank you for posting positive feedback about our hotel customer and very clean and quit thank you again we will see you soon thank you

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience and amazing owners
The owners are amazing very helpful and kind. The are always keeping it the entire facility clean also room service daily!
Stayed 7 nights in Jan 2024
Response from KP on 20 Jan,2024
THANK YOU FOR POSTING POSITIVE FEEDBACK ABOUT OUR HOTEL CUSTMORE SERVICE AND HOUSEKEEPING SERVICE AND NICE CLEAN ROOM AND QUIET THANK YOU WE WILL SEE YOU SOON AGAIN

2/10 Terrible

Aaron

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad Experience
Heat didn't work in our room, neither did the hot water or cable. They would not compensate us for the bad experience either.
Stayed 1 night in Jan 2024
Response from kp on 19 Jan,2024
thank you for sharing your experience our heat and hot water and tv was working you told us when you check out you should let us know right away we can change your room we told you let us check you said it ok it was too cold that day after you check out you need compensate you have to let us know right away thank you aging

6/10 Okay

Emmanuel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
😂 ridiculous area overall, best for the area cleanliness over any other hotel 🏨 near there one thumb👍
Stayed 1 night in Jan 2024
Response from kp on 17 Jan,2024
thank you for posting reviews about our hotel was clean and good costumer service and yeas about area is little noise side but we control over hotel good way thank you

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from kp on 17 Jan,2024
thank you for posting positive feedback about our hotel thank you we will see you soon again

10/10 Excellent

Fleet

Stayed 1 night in Jan 2024
Response from kp on 28 Jan,2024
thank you for posting positive feedback about our hotel and customer service and nice clean hotel thank you we will see you soon again

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from kp on 17 Jan,2024
thank you for sharing you experience for our hotel

2/10 Terrible

Christina

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff told me at check in I wasn’t allowed a lot of luggage. Was told I could not have a guest in my room. Was asked why I was checking out early. Was asked why I was in town. These were not friendly inquires. They were like demands coming from the military. I definitely will not be staying there again.
Stayed 2 nights in Dec 2023
Response from kp on 17 Jan,2024
thank you for posting your experience about our hotel yes because our area little bad side that why we don't allowed any visitor and luggage thank you we will see you soon

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from kp on 5 Jan,2024
thank you for posting positive feedback about our hotel and customer service