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Reviews of Juneau Hotel

3 out of 5
Juneau Hotel
1200 W 9th St, Juneau, AK

Reviews

8.8

Excellent

Rating 10 - Excellent. 197 out of 365 reviews" "
Rating 8 - Good. 118 out of 365 reviews" "
Rating 6 - Okay. 26 out of 365 reviews" "
Rating 4 - Poor. 14 out of 365 reviews" "
Rating 2 - Terrible. 10 out of 365 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service
I checked in and asked if they could check heat. The heating system was broken but the gave me portable heat Wes and bent over backwards including a discounted rate.
Stayed 1 night in Apr 2024

8/10 Good

Maxwell

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This is a good place to stay in Juneau.
Stayed 2 nights in Apr 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has 24 hour desk, easy walking distance to town, apartment like accomodation with washer/dryer, cooking and dishwasher. Shuttle is good service, but has limited access. Didn't particularly like Faux News Channel on lobby TV.
Stayed 2 nights in Apr 2024

6/10 Okay

Gerald

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Richard

Travelled with partner
Liked: Amenities
The hotel met our needs. Our room was at the back of the hotel and opened up to oil tanks and what appeared to be a storage area for the hotel. Not the best sight to open your door to.
Stayed 2 nights in Apr 2024

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown. Stayed in a large suite. Clean, comfortable, everything seemed in great shape.
Stayed 10 nights in Apr 2024
Response from Juneau Hotel Team on 29 Apr,2024
Thank you for your positive feedback! We look forward to hosting you again soon!

8/10 Good

Ermin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place for the price. Rooms are very comfortable
Stayed 2 nights in Apr 2024
Response from Juneau Hotel Team on 29 Apr,2024
We're delighted to hear you found our rooms comfortable and our pricing reasonable. We look forward to welcoming you back soon!

10/10 Excellent

Londa, Anchorage

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The easy access to downtown Juneau. Walking distance to the Whale Fountain with a board walk for joggers or walkers. Great location.
Stayed 2 nights in Mar 2024
Response from Juneau Hotel Team on 29 Mar,2024
It sounds like our location perfectly complemented your stay, offering both convenience and scenic walks. We're glad you enjoyed the proximity to downtown Juneau and the Whale Fountain. Thank you for highlighting what made your visit special. We look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 2 nights in Mar 2024
Response from Juneau Hotel Team on 29 Mar,2024
It's wonderful to hear that our staff made a positive impact on your stay! We'll be sure to pass along your kind words. Looking forward to welcoming you back soon.

10/10 Excellent

Kaichen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It has what I need
Stayed 1 night in Mar 2024
Response from Juneau Hotel Team on 29 Mar,2024
Great to hear our offerings align with your needs! We're here to make your stay comfortable and convenient. Looking forward to your next visit.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only review i have is clean your fans! And maybe invest in new pillows. Or an extra blanket. Heater wouldnt turn off however maintenance was there next morning and fixed. Thank you. Would recomend to others for overall stay
Stayed 3 nights in Mar 2024
Response from Juneau Hotel Team on 29 Mar,2024
Thank you for your feedback and recommendation! We apologize for the inconvenience with the fan cleanliness and the heater issue but are glad to hear maintenance was prompt in resolving it. Your suggestions for new pillows and an extra blanket are valuable to us as we strive to enhance guest comfort. Looking forward to welcoming you again in the future.

8/10 Good

ELIZABETH, Sault Sainte Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by a friendly staff member that allowed us to check in early. We were really impressed by how clean our room was, the proximity to downtown, and the amenities. Cons: It took a while to adjust to the noise from the bridge and the temperature of the shower water was lukewarm but comfortable.
Stayed 3 nights in Feb 2024
Response from Juneau Hotel Team on 29 Feb,2024
Delighted by your praise and addressing the noise and shower for your next cozy stay at Juneau Hotel!

10/10 Excellent

WAYNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!!!
We went to Juneau from Anchorage to help do some work on my Grandparents home. They set us up with the Juneau Hotel for 4 nights because house was under construction. We were pleasantly surprised because it was much more than a room. It was actually a two room suite with a full kitchen, including a refer and dishwasher, as well as a washer and dryer. Wow we wish we were staying longer because it was walking distance to down town and being on the water the wharf was right near by. Having a full kitchen saved us on food expense. The staff was also great. After checking out and waiting at my families home before going to the airport we received a phone call from the front desk at the hotel letting us know that we had forgotten a very expensive blue-tooth speaker in the room. Thanks you (I believe his name was Tom) we really appreciated the honesty.
Stayed 4 nights in Jan 2024
Response from Juneau Hotel Team on 29 Feb,2024
Thank you so much for sharing your experience at the Juneau Hotel during your visit from Anchorage. We're thrilled to hear that our suite exceeded your expectations with its full kitchen, washer, dryer, and the convenience of our location near downtown and the wharf. Our aim is to provide a comfortable and accommodating environment for our guests, especially when they're here for important family matters. We're also delighted to know that our staff, particularly Tom, made a positive impact on your stay by ensuring the return of your valuable item. Your appreciation means a lot to us, and we look forward to having the opportunity to welcome you back for a longer stay in the future. Safe travels, and thank you again for choosing us for your lodging needs in Juneau!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk lady was awesome.
It was great and the front desk lady was awesome even though she was the only one there when we arrived.
Stayed 1 night in Feb 2024
Response from Juneau Hotel Team on 29 Feb,2024
Delighted to hear your stay was great and our front desk team, even while solo, made a fantastic impression! We'll be sure to pass along your praise. Hope to welcome you back to the Juneau Hotel soon!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Juneau Hotel Team on 29 Feb,2024
Thank you for the perfect score! We're overjoyed you enjoyed your stay at Juneau Hotel and hope to see you again soon!

8/10 Good

Richard

Business traveller
Stayed 3 nights in Jan 2024
Response from Juneau Hotel Team on 1 Feb,2024
Dear Richard,Thank you for your rating of 8 out of 10! We're thrilled to know you had a positive experience with us. Your satisfaction is our top priority, and we're always looking for ways to enhance our service. We hope to welcome you back soon for an even better stay.Best wishes,

10/10 Excellent

Constantin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed during Snowmageddon, so hard to rate the property in terms of walkability, etc, but in better weather it is definitely walkable to grocery store or restaurants. But those are probably 1/2 mile to a mile away? Huge rooms, very full kitchens, etc. So comfortable. Only thing I noticed was regular horizontal blinds in the room which is find for 17 hours of darkness each day, but in the summer, you may prefer blackout curtains if you want to get more sleep.
Stayed 4 nights in Jan 2024
Response from Juneau Hotel Team on 1 Feb,2024
Dear Constantin,Thank you for staying with us during Snowmageddon and sharing your insights! We're glad you found our rooms spacious and comfortable. Noted on your feedback about the blinds - we're considering options like blackout curtains to enhance our guests' summer stays. We look forward to welcoming you back in better weather to fully enjoy our walkable location!Warmest regards,

6/10 Okay

Edward

Travelled with group
Liked: Cleanliness, staff & service
Average hotel for a high nightly rate
Winter rate was way too high for what you received. Charges over $200/night when nobody was occupying the hotel. Thermostat was stuck on high the entire time, so we had to open the windows when we slept at night. Shower head had too much pressure and basically ripped my hair out of my scalp. Cable tv did not work 2 out of the 3 days we stayed there. Staff was very nice and the room was very clean!
Stayed 3 nights in Jan 2024
Response from Juneau Hotel Team on 1 Feb,2024
Dear Edward,Thank you for your feedback. We apologize for the issues you faced regarding the winter rate, thermostat, shower pressure, and cable TV service. Your comfort is crucial to us, and we're addressing these concerns to improve our offerings.It's heartening to hear you appreciated our staff's kindness and room cleanliness. We value your input and hope to have the chance to provide you with a better experience in the future.Warm regards,

10/10 Excellent

Kristy

Stayed 2 nights in Jan 2024
Response from Juneau Hotel Team on 29 Feb,2024
Thrilled to receive a 5 out of 5 rating! Thank you for choosing Juneau Hotel. We can't wait to serve you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I love the fact that there is laundry onsite
Stayed 1 night in Nov 2023
Response from Juneau Hotel Team on 29 Nov,2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you appreciate having laundry facilities onsite. It's great to know that this feature added convenience to your stay. We look forward to welcoming you back soon!Warm regards,

2/10 Terrible

Cassandra

Stayed 2 nights in Nov 2023
Response from Juneau Hotel Team on 29 Nov,2023
Dear Guest,We're sorry to see that your experience with us only merited a 1 out of 5 rating. We take your feedback seriously and would appreciate the opportunity to understand more about your experience and what we could have done better. Your satisfaction is important to us, and we hope to have the chance to improve your perception in the future.Best regards,

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time we've stayed here because we were so atisfied with the accommodations. Its clean, the beds are comfortable and all appliances were clean and in working order. Its a great location, very close to downtown. I would stay again!!
Stayed 3 nights in Oct 2023
Response from Juneau Hotel Team on 29 Nov,2023
Dear Cathy,Thank you for choosing to stay with us again and for sharing your wonderful feedback! Your satisfaction and willingness to stay with us again mean a lot to us. We eagerly look forward to your next visit!Best regards,

10/10 Excellent

Walter

Stayed 4 nights in Oct 2023
Response from Juneau Hotel Team on 29 Nov,2023
Dear Walter,Thank you for the fantastic rating! We're thrilled to receive a 10 out of 10 from you. Your satisfaction is our top priority, and we're glad we hit the mark. Looking forward to welcoming you back soon!Best,

8/10 Good

Mondest

Stayed 4 nights in Sep 2023
Response from Juneau Hotel Team on 29 Sept,2023
Dear Guest,We're glad to see that you had a positive experience overall, and we appreciate your rating.If there's anything specific you feel we can improve upon to earn a higher rating next time, please don't hesitate to let us know. Your feedback helps us enhance our services.We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Historical Hotel
The Juneau Hotel was amazing!! We had a very clean room with a washer and dryer!! We enjoyed our stay there. The staff was very helpful. I will tell my family and friends about this historical Hotel in Juneau.
Stayed 2 nights in Sep 2023
Response from Juneau Hotel Team on 29 Sept,2023
Dear Guest,Thank you so much for your kind words and for choosing Juneau Hotel for your stay. We are thrilled to hear that you enjoyed your time with us and that our clean and well-equipped rooms met your expectations.Our team takes great pride in providing exceptional service, and we appreciate your positive feedback. We hope you had a wonderful time exploring the historic city of Juneau.It would be a pleasure to welcome you, your family, and friends back to our hotel in the future. If you ever plan another trip to Juneau, don't hesitate to reach out to us.Warm regards

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Juneau Hotel Team on 29 Sept,2023
Dear Diana,Your opinion matters, and we always aim to improve our services based on our guests' input. If you have any specific suggestions or if there's anything we can do to make your next visit even better, please feel free to let us know.We look forward to welcoming you back on your next trip to Juneau.Warm regards

10/10 Excellent

LAURA

Travelled with group
Liked: Cleanliness, property conditions & facilities
We had a lovely stay! Room was comfortable and roomy. Lovely view too.
Stayed 3 nights in Sep 2023
Response from Juneau Hotel Team on 6 Sept,2023
Dear Laura,Thank you for taking the time to share your experience with us! It's always our pleasure to provide a comfortable and enjoyable environment for our guests. If your travels bring you back our way, we'd be thrilled to welcome you again.Warm regards

10/10 Excellent

Von, Colorado Springs

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room amenities. Room was very clean. Pretty much like an apartment
Stayed 1 night in Sep 2023
Response from Juneau Hotel Team on 6 Sept,2023
Dear Guest,Thank you for your positive feedback! Providing a home-away-from-home experience is what we aim for, and it's great to know we met your expectations. If you ever find yourself in the area again, we would be delighted to host you once more.Warm regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean kitchenette suite
Very clean and had everything we needed and then some. We didn't cook or do laundry but could have. The bed was very firm but I'd much rather have that than too soft. It was not close to restaurants however so we did a lot of walking.
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for your feedback. We're delighted to hear that you found your room very clean and well-equipped with everything you needed. We appreciate your understanding about the firmness of the bed. Your comments about the location are valuable, and we hope you had an enjoyable stay despite the walking. If you ever decide to return, we'll be here to welcome you.

10/10 Excellent

Howard, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated, but comfy room, helpful staff, and clean!
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for your feedback. We're pleased to hear that you found your room comfortable, our staff helpful, and our hotel clean. We appreciate your understanding about the hotel's dated aspects. Your comments are valuable, and we'll use them to continue improving our guest experience. We look forward to serving you again in the future.

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked having in room laundry and shuttle service to airport.
Stayed 2 nights in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
We're delighted to hear that you enjoyed the convenience of having in-room laundry facilities and our shuttle service to the airport during your stay. Your positive feedback is greatly appreciated. If you have any more comments or suggestions, please feel free to share. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very helpful
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for your positive feedback about our front desk staff. We're pleased to hear that they were very helpful during your stay. If you have any more comments or suggestions to share, please feel free to do so. We hope to welcome you back to our hotel in the future.

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 29 Sept,2023
Dear Polly,Wow! Thank you for the fantastic 5-star review! We're delighted to hear that you had such a wonderful experience at our hotel. It was our pleasure to host you during your time in Juneau.Should you ever return to our beautiful city, we would be absolutely thrilled to welcome you back. If there's anything you need or any way we can make your next stay even better, please don't hesitate to let us know.Warm regards

8/10 Good

Jürg

Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Dear Jürg,We appreciate your feedback, and if there are any specific areas where we can improve and earn a higher score next time, please feel free to share your suggestions. We hope you had an overall enjoyable stay and look forward to welcoming you back in the future.Warm regards

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the Juneau Hotel the first and last nights of our trip and both times the suite we had was very nice, very clean and comfortable. The suite on our second stay was huge! A great value compared to average hotel prices in Juneau. It's an older building, but well kept. Minimal amenities, but if you don't need a pool, etc. it's a wonderful stay!
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for sharing your positive experience with us. We appreciate your feedback about the value we offer compared to other hotels in Juneau. It's wonderful to know that you appreciated our well-maintained property and didn't mind the lack of certain amenities. We hope to welcome you back to Juneau Hotel in the future.

8/10 Good

Joni

Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 29 Sept,2023
Dear Joni,Thank you for taking the time to leave a review and for choosing our hotel during your stay in Juneau. If you have any suggestions or feedback on how we can make your next visit even better, please don't hesitate to share.We look forward to welcoming you back in the future, and if there's anything you need, feel free to reach out to us.Best regards

4/10 Poor

JOHN, Oakley

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Dear John,We're sorry to hear that your experience fell short of your expectations. If you have specific feedback or concerns you'd like to share with us, please feel free to do so, as it can help us improve and provide a better experience for our guests. We value your input and would like to understand what aspects of your stay were less than satisfactory.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean.
Very clean. Full kitchen and living room. Just past downtown. Close to Foodland. Noisy outside. Did not do triple sheeting. Nice shuttle to airport.
Stayed 3 nights in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for sharing your feedback. We're pleased to hear that you found our rooms very clean and appreciated the full kitchen and living room amenities. We apologize for any inconvenience related to noise outside and the absence of triple sheeting. Your comments are valuable, and we'll use them to continue improving our guest experience. We're glad you enjoyed our shuttle service and the proximity to local amenities. We look forward to serving you again in the future.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Apartment Style Rooms
We stayed here before and after our cruise. The property itself is older and it showed as much in both rooms. It's pricey for what you get. But it has all the conveniences you might need such as washer/dryer and a full kitchen. Shuttle is first-come, first-served so make your reservations early. Generally friendly staff. We probably would stay at a hotel closer to the cruise terminals because it's about a 20-30 min walk into downtown and to the cruise terminals, so not super convenient.
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for your feedback. We appreciate your comments about our property and the conveniences it offers, such as a washer/dryer and a full kitchen. We apologize if you found the pricing not entirely in line with your expectations. Your input is valuable, and we'll use it to continue improving our guest experience. We understand your preference for a hotel closer to the cruise terminals, and we hope you had an overall enjoyable stay. If you ever decide to return, we'll be here to welcome you.Cheers

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Dear Karen,Thank you for your rating. We appreciate your feedback, and if there are any specific areas where we can improve and earn a higher score next time, please feel free to share your suggestions. We hope you had an overall enjoyable stay and look forward to welcoming you back in the future.

2/10 Terrible

Selina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever. We got there late, took FOREVER (45-60mins) to get checked in, the room was 90 degrees with no AC (50 outside) so we had to open the windows but we less than 10 feet from a freeway on/off ramp that was insanely loud, blood stained hide-a-bed mattress with 2 orders worth of McDonalds French fries underneath (I have pics of all of it) INSANELY OVERPRICED, horrible customer service & about the worst hotel in Juneau. I have emailed multiple times to try and correct their mistakes before I made this review with no response from them.
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Dear Selina,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is concerning, and we apologize for the issues you encountered, including the long check-in process, room temperature, cleanliness, and customer service. This is not the standard of service we aim to provide, and we take your comments seriously. We will investigate these matters further to prevent such incidents from occurring in the future. Please accept our sincerest apologies for your inconvenience. If you wish to discuss this further, please feel free to reach out to us directly.Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The airport shuttle was excellent - came quickly when I phoned the hotel. The bed was not good. The mattress should have been replaced years ago. My wife and I kept rolling toward the low spot in the center.
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for your feedback. We're pleased to hear that you had a positive experience with our airport shuttle service. However, we apologize for the discomfort you experienced with the bed. Your comments are valuable, and we'll use them to improve our guest experience. We hope to have the opportunity to provide you with a more comfortable stay in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room great service
Excellent stay. Staff were exceptionally helpful working with me when airline delays caused us to arrive a day late having booked through an external application. Room was more of an apartment than a suite with a full kitchen and laundry in room. Finally easy to schedule shuttle service.
Whale statue is next to the hotel.
Stayed 3 nights in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent stay and that our staff were exceptionally helpful in accommodating your late arrival. It's great to know that you enjoyed the room with a full kitchen and laundry facilities, as well as the convenience of our shuttle service. We look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Ras

Liked: Cleanliness, property conditions & facilities, room comfort
Not the best customer service over the phone/ night staff.
Stayed 1 night in Aug 2023
Response from Juneau Hotel Team on 6 Sept,2023
Dear Ras,Thank you for your feedback and rating. We appreciate your comments about the customer service over the phone and the night staff. We apologize for any shortcomings in this regard. Your input is important, and we'll use it to improve our services. We hope you had a comfortable stay overall and consider staying with us again in the future.

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and lobby are clean. Staff is helpful. The road next to the hotel is a main drag so there is a lot of traffic. It is an easy walk into downtown Juneau. A well stocked grocery is nearby along with a Domino's and coffee. Only issue, which we noticed at several hotels in Alaska, is the scratchy sheets. It will take a couple of days before that goes away. To much bleach maybe?
Stayed 3 nights in Jul 2023
Response from Juneau Hotel Team on 6 Sept,2023
Dear Joan,Thank you for your feedback. We're pleased to hear that you found our rooms and lobby clean and our staff helpful. We apologize for any inconvenience related to the road noise and scratchy sheets. Your comments are valuable, and we'll use them to enhance our guest experience. We hope you had an enjoyable stay overall and look forward to serving you again in the future.Warm regards

10/10 Excellent

Marianthi

Liked: Cleanliness, staff & service, property conditions & facilities
This place was so nice, and the staff were wonderful, highly recommend.
Stayed 1 night in Jul 2023
Response from Juneau Hotel Team on 6 Sept,2023
Dear Marianth,Thank you for your kind words and recommendation! We're thrilled to hear that you had a wonderful experience at our place and found our staff to be exceptional. We hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Craig

Stayed 1 night in Jul 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for your fantastic feedback! We look forward to welcoming you back for another great experience in the future.Warm regards

4/10 Poor

Chris

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I stayed here three nights. In the summer. The outside temperatures were not horrible, mid sixties, however, inside was an oven. This building does not have air conditioning, which I am sure is not an issue 11 months of the year, but in the summer, it is warm enough outside, and if you open the windows to try to cool things off inside you get such ridiculous road noise you won't be able to sleep. The only restaurant that is close for dinner had slow service and mediocre food. There is a good breakfast place not far away. The hotel was a bit dated, but clean and the staff was friendly, but you won't get any rest here if you book in the summer.
Stayed 3 nights in Jul 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for taking the time to share your feedback about your stay. We're glad to hear that you found the hotel clean, and our staff friendly. However, we apologize for the discomfort you experienced due to the lack of air conditioning and the noise from opening windows in the summer. Your comments are valuable, and we will consider them as we work to improve our guest experience. We appreciate your understanding and hope you might consider staying with us again during a cooler season.Best regards

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Juneau Hotel Team on 6 Sept,2023
Thank you for your wonderful feedback! We hope to welcome you back to our hotel in the future for another fantastic experience.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 1 night in Jul 2023
Response from Juneau Hotel Team on 6 Sept,2023
Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back to Juneau Hotel in the future.