Terrace/patio

Reviews of Hotel Shambala

4 out of 5
Hotel Shambala
Bansbari Road, Near Narayan Gopal Chowk, Maharjung, Bansbari, Kathmandu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 103 out of 147 reviews" "
Rating 8 - Good. 37 out of 147 reviews" "
Rating 6 - Okay. 4 out of 147 reviews" "
Rating 4 - Poor. 1 out of 147 reviews" "
Rating 2 - Terrible. 2 out of 147 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
The staff was friendly, helpful. My wife and I caught a cold and the hotel staff called a doctor, and when the prescription order was received, went and bought the medicines and brought them to our room, and continuously checked up on us. The hotel restaurant had a good selection on its menu of local and western foods, all tasty. The buffet breakfast was superb
Stayed 1 night in Feb 2024
Response from Bedant Rayamajhi | Front Office Mana on 9 Feb,2024
Dear John,Warm Greetings from Hotel Shambala!!!!We at hotel Shambala are very delighted to know that you had a very comfortable stay with us. We couldn't thank you enough for your lovely reviews on all outlets, our services and the mostly importantly our Shambala family who catered all the needs that you required for. These feedbacks will always be the center of our excellence and a motivational aspects to grow more.It was a pleasure to have you stay with us and we look forward to welcoming you back soon.With Regards,

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous rooftop terrace/infinity pool to relax after sightseeing/hiking. Staff were all very friendly and helpful - when I needed to leave at 6am for an early flight, they not only booked me a taxi using an app with local discount applied, but also opened the entire hot and cold breakfast buffet an hour early, just for me. Amazing service
Response from bedant Rayamajhi | Front Office Manager on 8 Jan,2024
Dear Lee,Greetings Hotel shambala !!!Thank you for your splendid review on our Hotel, food and our staff. It gives us immense pleasure to move forward to achieve more memorable experiences with more attention to our guest experiences which is our Shambala set vision. We thank you for your review and we hope you would choose to stay with us again in the days to come for more memories to create from.With regards,

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, friendly and helpful
Stayed 5 nights in Nov 2023
Response from Bedant Rayamajhi | Front Office Manager on 18 Nov,2023
Dear Thomas,Greetings from Hotel Shambala!!Thankyou for choosing to stay with us nevertheless we couldn’t be even more great full for the wonderful review. Hope to welcome you again in the near future.

10/10 Excellent

jamyang, Rhinebeck

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from bedant Rayamajhi | Front Office Manager on 10 Nov,2023
Dear Jamyyang,Thank you for your review.

8/10 Good

Jitka, Hagatna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid property. Good value for money. I didn’t have a chance to try out the spa. Breakfast was very respectable with a nice omelet station and plenty of fruit and options. Rooftop bar had a nice pianist one night and the view of the mountains is gorgeous. You need a sweater up there and the water is freezing so you won’t be lingering. Location: about 35 min from airport and reasonable to go seeing local attractions like Boudanath and others. Overall pleased with it.
Stayed 2 nights in Nov 2023
Response from bedant Rayamajhi | Front Office Manager on 6 Nov,2023
Dear Jitka,Greetings from Hotel Shambala !!!We are very delighted to note that you very much enjoyed your stay with us and we are very great full for your wonderful review. Your appreciation towards our staff and the service has been well noted, which is based on our values and principle set by Shambala which is always to cater needs of every guest in the best possible way.We hope to create more memories at Shambala which lasts for life time. Being said that we are always eager to welcome you in the future.With Regards,

10/10 Excellent

Abi

Liked: Cleanliness, staff & service, property conditions & facilities
We had the pleasure of staying one night at Hotel Shambula. After a very long and stressful journey to Nepal we arrived at noon and checked in. But unfortunately, our airline misplaced our baggage so we had a long day of waiting ahead of us. The hotel staff were so incredibly helpful and supportive from the beginning, checking with the airport for us on the status of where are bags were and what not. The hotel operations manager himself even escorted/drove us back to the airport to collect our bags when they finally arrived in Nepal late in the evening! The hotel itself was lovely, clean and had beautiful decor. The overall vibe really helped calm us in our hours of feeling very unsettled, given our situation that we were in all day. The roof bar and pool had absolutely amazing views and had a great selection of drinks and some nice things to eat and the restaurant downstairs had a good selection of local and international dishes to cater to all tastes with a lovely outside terrace, full of beautiful flowers to sit in and have drinks after dinner. We have a few more days back in Katmandu in a week or so, and hope to stay again! We really can’t thank you enough for your smiles and kindness. Highly recommend staying here!
Stayed 1 night in Nov 2023
Response from bedant Rayamajhi | Front Office Manager on 2 Nov,2023
Dear Abi,Greetings from Hotel Shambala !!!We are very delighted to note that you very much enjoyed your stay with us and we are very great full for your wonderful review. Your appreciation towards our staff and the service has been well noted, which is based on our values and principle set by Shambala which is always to cater needs of every guest in the best possible way.We hope to create more memories at Shambala which lasts for life time. Being said that we are always eager to welcome you in the future.With Regards,

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Bedant Rayamajhi | Front Office Manager on 8 Aug,2023
Dear Ms. Rose,Greetings from Shambala !!Thank you for reviewing us. Hope to welcome you again.With Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Bedant Rayamajhi | Front Office Manager on 4 May,2023
Dear Guest,Thank you for the review

10/10 Excellent

Sharon, Valrico

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is superb
Stayed 1 night in Feb 2023
Response from Bedant Rayamajhi | Front Office Manager on 2 Mar,2023
Dear Sharon,Thank you for the wonderful review.With Regards,

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent.
Stayed 4 nights in Feb 2023
Response from Bedant Rayamajhi | Front Office Manager on 26 Feb,2023
Dear Mr. ScottThank you for the wonderful review.

10/10 Excellent

SAMIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hospitality,Good food. Will visit again. Thank you for a good time shambala.
Response from Bedant Rayamajhi | Front Office Manager on 22 Dec,2022
Dear Mr. Samir,Greetings from Hotel Shambala!!We were glad to note that you had a wonderful stay with and really enjoyed our hospitality.Please be assured that we will be ever ready to welcome you again in the future.With Regards,

10/10 Excellent

Jeff

Stayed 1 night in Dec 2022
Response from Bedant Rayamajhi | Front Office Manager on 19 Dec,2022
Thank you for the review.

8/10 Good

LEON

Stayed 10 nights in Nov 2022
Response from Bedant Rayamajhi | Front Office Manager on 6 Dec,2022
Thank you for the review.

10/10 Excellent

Sudeepto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Azalea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2022

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022
Response from Bedant Rayamajhi | Front Office Manager on 1 Sept,2022
Dear Jon,Thank you for your wonderful review.

10/10 Excellent

Raghunath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient, helpful staff, good service.
Stayed 1 night in Jun 2022
Response from Bedant Rayamajhi | Front Office Manager on 17 Jun,2022
Thank you for your wonderful review Mr. Raghunath

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicw
Stayed 1 night in May 2022
Response from Bedant Rayamajhi | Front Office Manager on 11 Jun,2022
Thank you for the review

10/10 Excellent

Lesley Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this hotel. Staff were extremely helpful especially Pawan a t the front desk.I liked the rooftop bar/lounge which had a great view over the city.
Stayed 1 night in Apr 2022
Response from Bedant Rayamajhi | Front Office Manager on 2 May,2022
Dear Ms. Lesley, Greetings from Hotel Shambala!!!!! We are very glad to know that you had a wonderful stay with us and moreover our associate Mr. Pawan's effort has paid off well on your stay with us. We hope to welcome you again in the near future. With Regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Alan and Claire
The hotel could not have been more welcoming. From manager to desk staff, restaurant staff to cleaners this hotel had the most efficient and friendly staff I have ever encountered. Superb facilities including a lovely roof top swimming pool. Food was delicious and location very good. Highly recommended.
Stayed 5 nights in Apr 2022
Response from Bedant Rayamajhi | Front Office Manager on 19 Apr,2022
Dear Mr. Alan and Ms. Claire, Greetings from hotel Shambala !!!! Thank you for the wonderful review. We are very pleased to know that you had a pleasant stay with us. We always try to aim to provide a comfortable, seamless and memorable stay to all our guests. We hope to welcome you again and thank you once again for choosing to stay with us. Regards,

10/10 Excellent

Stewart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great food service and room. Have re booked as a result
Stayed 2 nights in Jan 2022
Response from Bedant Rayamajhi | Front Office Manager on 12 Feb,2022
Dear Mr. Stewart Thank you so much for taking out your valuable time to review on us. We are more than happy to know that your stay at Shambala was pleasant. We shall be looking forward to welcome you again at Hotel Shambala in near future.

8/10 Good

Anand

Liked: Cleanliness, staff & service, room comfort
Overall a good experience
Friendly staff. Nice rooms. Good location. Minor hiccups in billing. I was disappointed that the pool was closed for renovation. Breakfast was adequate. Excellent Spa.
Stayed 1 night in Nov 2021
Response from Front Office Executive on 21 Nov,2021
Dear Anand, Thank you so much for taking out your valuable time to review us. We are pleased to learn that your stay with us was comfortable and memorable. We have duly noted your kind compliment towards the Hotel, rooms, location, breakfast, Spa and our attentive associates. We extend our sincere apologies that you had to encounter billing issues due to the technical glitches. Thank you once again for your feedback. We look forward to welcome you again whenever travel bring you back to kathmandu. Best Regards, Sumin Bhandari

10/10 Excellent

Luz

Stayed 3 nights in Jul 2021
Response from Front Office Executive on 16 Nov,2021
Dear Luz, Thank you so much for letting us know your experience staying at Hotel Shambala. We are thrilled learn that your stay with us was pleasant and comfortable. We shall be looking forward to welcome you soon in our prominent property. Thanking you. Best Regards, Sumin Bhandari

10/10 Excellent

Sangita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Front office Executive on 10 Jan,2021
Dear Ms. Sangita, Thank you so much taking out your valuable time to review us. We are pleased to learn that your stay with us was great and comfortable. Thank you once again for rating us five star. We shall be looking forward to welcome you again in our prominent property in a very near future. Best Regards Sumin Bhandari

2/10 Terrible

Pamela

Stayed 1 night in Apr 2020
Response from Front Office Executive on 6 Aug,2020
Dear Pamela, Thank you so much for your feedback. We extend our sincere apology for not meeting your expectation. We request you to kindly write us back in brief about the experience you encountered so that we can take necessary action and improvisation. Hoping forward to welcome you again and change your perception about us because the experience is you had is not what we deliver. Best Regards, Sumin Bhandari

10/10 Excellent

RebeccaHeartfly, San Diego, California

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first visit to Nepal & Kathmandu. After traveling over 38-hrs from the United States & being solo, this was the perfect hotel for me to arrive at, relax & have a meal on the rooftop & get a massage. It was my home base for my first 3 nts in Nepal until my other American colleagues arrived & we all traveled together to different cities. I loved this hotel & would be highly likely I will stay there again upon arrival to this city on my next trip to Kathmandu, Nepal. Thank you!
Stayed 2 nights in Feb 2020
Response from Front Office Executive on 13 Mar,2020
Dear RebeccaHeartfly, Thank you so much for sharing us your overall experience staying at Hotel Shambala. We are pleased to learn that your stay with us was comfortable and memorable. We have gladly noted your kind compliment towards the Hotel, room, food and massage. Thank you so much for your wonderful reviews and ratings. We shall be looking forward to welcome you again in not so distant future. Best Regards, Sumin Bhandari

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service but hotel facilities is ok. 4 star hotel but 5 star customer service.
Stayed 4 nights in Jan 2020
Response from Front Office Executive on 2 Feb,2020
Dear Wotif, Thank you so much for sharing us your experience staying at Hotel Shambala. We are pleased to learn that you delighted with our hospitality. We shall be looking forward to welcome you again in our prominent property whenever travel brings you back to kathmandu. Best Regards, Sumin Bhandari

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice & comfortable boutique hotel for a great price. Down the street from US Embassy and embassy district. They provide a free shuttle to Thamel but you need to book a day in advance. We were disappointed that they didn't tell us we had to book ahead so we didn't actually get to take advantage of this. Read the fine print!!!! Restaurant served decent food. Breakfast buffet is just OK, nothing special. But lunch & dinner options were good. The infinity pool is indeed spectacular especially on a clear day. They do not provide free airport pickup. A regular Taxi ride to/from airport is about $6.
Stayed 2 nights in Nov 2019
Response from Front Office Executive on 6 Dec,2019
Dear Anonymous, Thank you so much for sharing us your experience staying at Hotel Shambala. We are pleased to learn that your stay with us was comfortable and pleasant. We are located at the short distance to the embassy and city center. A day prior reservation for free shuttle is required to make the proper arrangement of transport. However, we provide free shuttle if our vehicle is available at the requested moment. We are pleased to inform you that keeping our guest request and comfort in consideration, we are planning to add free shuttle in a daytime as well.Thank you so much for your constructive feedback. We shall be looking forward to welcome you again in our prominent property whenever travel brings you back to kathmandu. Best Regards, Sumin Bhandari

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was disappointed with the free shuttle ride to Thamel. It only runs once a day and you have to book it 24 hours in advance. The room was very clean and modern and the bed was very comfortable.
Stayed 2 nights in Nov 2019
Response from Front Office Executive on 28 Nov,2019
Dear Sarah, Thank you so much for your feedback. We are pleased to learn that you like the room and found it clean and comfortable. The policy to book free shuttle a day in advance is to ensure proper arrangement and kindly be informed that we are working to add few more free shuttle to Thamel within a day. Thank you so much for your suggestion. We really appreciate it. Looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Attractive, comfortable & had all the amenities. A refuge of sanity and repose—the perfect place to come into off the road.
Stayed 1 night in Oct 2019
Response from Front Office Executive on 17 Oct,2019
Dear Anonymous, Thank you so much for your feedback. We are pleased to learn that you had a comfortable and memorable stay with us at Hotel Shambala. We have duly noted your kind compliment towards the Hotel, room, amenities and ambiance. Thank you once again for your reviews and ratings. Looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari, Front Office Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect place with perfect food
great
Stayed 1 night in Oct 2019
Response from Front Office Executive on 9 Oct,2019
Dear Anonymous, Thank you so much for your feedback. We are pleased to learn that you had a pleasant stay with us at Hotel Shambala. Hope to welcome you again in our prominent property. Best Regards, Sumin Bhandari

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good value for money. Very clean and staff were very polite and went out thete way to help you.
Stayed 7 nights in Sep 2019
Response from Front Office Executive on 12 Sept,2019
Dear Anonymous, Thank you for your feedback and 5/5 ratings. We are so very delighted to learn that you had a pleasant and comfortable stay with us. We have duly noted your kind compliment towards the Hotel and our attentive associates.Our team members always goes extra miles to meet our guest expectation which we pride on them. Thank you once again for your wonderful review. Looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/out process. Friendly staff. Clean rooms.
Stayed 1 night in Sep 2019
Response from Front Office Executive on 12 Sept,2019
Dear Anonymous, Thank you so much for your reviews. We are pleased to learn that you had a great experience staying with us at Hotel Shambala. It is such an overwhelming feeling to know that our associates took good care of yours and fulfilled all your requirements.Thank you once again for your feedback. We shall be looking forward to welcome you again in our prominent property in near future. Best Regards, Sumin Bhandari

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visitors or tourists at the pool disturb to take a photo
Stayed 1 night in Sep 2019
Response from Front Office Executive on 9 Sept,2019
Dear Anonymous, Thank you so much for your feedback and 5/5 ratings.We are very sorry to know that you had difficulties in taking picture. In such cases, if you would have told our associates right at the moment then we could have solved it by then. In-spite of that we believe you had a great experience.Thank you once for your reviews. We shall be looking forward to welcome you again in our prominent property in near future. Best Regards, Sumin Bhandari

10/10 Excellent

Raag, Seattle, WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a great rooftop pool and view. The restaurant also had some really good food.
Stayed 1 night in Aug 2019
Response from Front Office Executive on 2 Sept,2019
Dear Raag, Thank you so much for your review. We are so delighted to read that you had a pleasant stay with us at Hotel Shambala. We have gladly noted your kind compliment towards the Hotel, infinity pool and food. Thank you once again for your wonderful reviews. We shall be looking forward to welcome you again in our prominent property whenever travel brings you back to Kathmandu. Best Regards, Sumin Bhandari

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place. Staff very helpful. I was able to leave 2 luggages there free of charge and returning a few days to stay for 1 more night.
Stayed 1 night in Aug 2019
Response from Front Office Executive on 31 Aug,2019
Dear Anonymous, Thank you so much for your feedback. We are pleased to learn that you had a pleasant stay with us at Hotel Shambala. We have gladly noted your kind compliment towards the Hotel, staff and facilities. Thank you once again for your wonderful reviews. We shall be looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

10/10 Excellent

Deep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique style property. Rooms and the other areas are well maintained and very clean. Staff is very friendly and professional. Exceptional service in the restaurants. The Roof top bar is a highlight with a infinity pool overlooking the city and mountains.
Stayed 1 night in Aug 2019
Response from Front Office Executive on 5 Aug,2019
Dear Deep, Thank you so much for your positive feedback. We are pleased to learn that you had pleasant and comfortable stay with us at Hotel Shambala. We have gladly noted your kind compliment towards the rooms, service, infinity pool and our professional associates. Thank you once again for your wonderful reviews and ratings. We shall be looking forward to welcome you again in our prominent property whenever travel brings you back to Kathmandu. Best Regards, Sumin Bhandari

2/10 Terrible

Ezzaze

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good but the things inside room to use was too bad. Star hotels should have better atleast. Thats like a normal hotel
Stayed 1 night in Jul 2019
Response from Front Office Executive on 4 Aug,2019
Dear Ezzaze, Thank you so much for your feedback. We extend our sincere apology for the unpleasant experience you had to encounter during your stay. Please be informed that,we offers one of the best quality and varieties of amenities which five star property use in its rooms. However, We strongly believe on enhancing and improving our guest experience so to obtain the highest level of guest satisfaction, requesting you to kindly explain in brief and assists us on identifying the core issues . On positive note, We are happy to learn that you like the location and surroundings. Thank you so much for bringing the issues in our attention. We are looking forward to welcome you again in our prominent property and showcase our best hospitality. Best Regards,Sumin Bhandari

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay. The rooftop pool is spectacular! The food is excellent and my room was very comfortable and clean.
Stayed 2 nights in Jul 2019
Response from Front Office Executive on 6 Jul,2019
Dear Anonymous, Thank you so much for sharing us your overall experience staying at Hotel Shambala. We are pleased to learn that your stay with us was comfortable and memorable. We have duly noted your kind compliment towards the room, food and infinity pool. We shall be looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

8/10 Good

Marina Dangol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Front Office Executive on 6 Jul,2019
Dear Ms. Dangol, Thank you so much for your ratings and lettings us an opportunity to serve you. We are looking forward to see you again in near future. Best Regards, Sumin Bhandari

10/10 Excellent

CW, Washington DC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly professional staff, restaurant food fabulous, nice clean well-equipped rooms and free access to the local gym was hugely appreciated.
Stayed 5 nights in May 2019
Response from Front Office Executive on 2 Jun,2019
Dear CW, Thank you so much for your wonderful reviews. We are pleased to learn that you had a comfortable stay with us. We have gladly noted your kind compliment towards our associates, rooms, foods and facilities.We shall be looking forward to welcome you again in our prominent property.Best Regards, Sumin Bhandari

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The view from the top was amazing. Thankyou everyone for everything .
Stayed 1 night in Apr 2019
Response from FRONT OFFICE EXECUTIVE on 5 May,2019
Dear Anonymous, Thank you so much for your positive feedback. We are pleased to learn that your stay with us was delightful and comfortable.We appreciate for your warm appreciation and acknowledgment. We shall be looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

10/10 Excellent

Fazle A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Nice place to stay. The buffet wasn't good. They need improvement in the food.
Stayed 4 nights in Mar 2019
Response from FRONT OFFICE EXECUTIVE on 3 May,2019
Dear Fazle A, Thank you so much for your feedback. We are pleased to learn that you enjoyed your stay with us. We have noted your feedback on food and we assure you to work on the areas of improvement. Thank you once again for your suggestion and reviews. We shall be looking for an opportunity to serve you again.Best Regards, Sumin Bhandari Front Office Executive

8/10 Good

alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel, I always live here, breakfast is perfect
Stayed 2 nights in Nov 2018
Response from Front Office Executive on 25 Apr,2019
Dear Alvin,Thank you so much for your positive reviews about Hotel Shambala. We are pleased to learn that your stay with us was comfortable and memorable.We have noted your kind compliment towards our Hotel and lavish breakfast. Thank you once again for your wonderful feedback. We shall be looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Front Office Executive on 1 Apr,2019
Dear Anonymous, Thank you so much for your reviews and five star ratings. We are pleased to know that you are satisfied with the hospitality we offered. We look forward to see you again in our prominent property. Best Regards, Sumin Bhandari

8/10 Good

Sudesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to acclimatize in Kathmandu
This is a great place to stay in Kathmandu. It is clean and comfortable, the staff is very friendly and helpful, and the dinner was exceptional. We will be staying here on our return to Kathmandu before our international flight out.
Stayed 4 nights in Mar 2019
Response from Front Office Executive on 29 Mar,2019
Dear Sudesh, Thank you so much for your reviews. We are pleased to learn that you had a comfortable stay with us. It is so great to be appreciated by our valued guest. We have duly noted the kind compliment that you have shared. We would love to have you here again at Hotel Shambala whenever travel brings you back to Kathmandu.Best Regards,Sumin Bhandari,Front Office Executive

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Shambala is an oasis as a traveller. It’s too far to the Thamel market place but it has everything one needs to an infusion of comfort between adventures. AND most impressively, when i departed I paid and unbeknownst to me i left my credit card behind. Gave my new address to the lobby assistant and called a cab. Was settling into my new hotel when someone knocked on my door: THE MAN FROM THE LOBBY HAD DELIVERED MY CREDIT CARD TO MY NEW HOTEL. I was so impressed, surprised, and thankful!
Stayed 2 nights in Mar 2019
Response from Front Office Executive on 28 Mar,2019
Dear Heidi,Thank you so much for your reviews. We are overwhelmed by your appreciation and acknowledgment. It is so pleasant to know that you had a very comfortable stay with us. We are so glad that our sincere team members were able to showcase you the standard of our guest services. Thank you once again for your feedback and compliments. We shall be looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second trip to Nepal and had such a nice stay at the hotel my last visit that I returned. The entire staff are so nice and hospitable! Binita (at the concierge) is absolutely wonderful; she went above and beyond to make sure that I was taken care of and happy. I had come back to KTM earlier than expected (I trekked EBC) and did not have a set reservation at the hotel for those nights--Binita swiftly helped sort everything out! I can not recommend Hotel Shambala enough!
Stayed 1 night in Mar 2019
Response from Front Office Executive on 31 Mar,2019
Dear Anonymous,Thank you so much for taking out your valuable time to review us about your overall experience stay at Hotel Shambala. We are so very pleased to see your compliment towards us and so delighted to learn that you were well taken by our team members. Binita, our associate would be so proud to see your acknowledgment. Thank you once again for your feedback. We look forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari

8/10 Good

NESTOR JAMES, Silicon Valley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY HOTEL OF CHOICE
Very helpful and polite staff. Room is comfortable. I wish I had time to use their infinity pool. Nice hotel
Stayed 2 nights in Mar 2019
Response from Front Office Executive on 19 Mar,2019
Dear Mr. Nestor, Thank you so much for your reviews. We are very glad to know that you had a pleasant stay with us. Such appreciations are the source of motivation and encouragement for us to do better on upcoming days. We shall be looking forward to welcome you again in our prominent property. Best Regards, Front Office Executive Sumin Bhandari

8/10 Good

AD

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and cheerful Good service
Stayed 1 night in Mar 2019
Response from Front Office Executive on 19 Mar,2019
Dear Ad, Thank you so much for your reviews. We are pleased to learn that you had a comfortable stay with us. We have duly noted your kind compliment towards the staff and services. We are overwhelmed by your appreciation. We shall be looking forward to welcome you again in our prominent property. Best Regards, Sumin Bhandari, Front Office Executive