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Reviews of Super 8 by Wyndham Ketchikan

2 out of 5
Super 8 by Wyndham Ketchikan
2151 Sea Level Dr, Ketchikan, AK

Reviews

6.0
Rating 10 - Excellent. 65 out of 427 reviews" "
Rating 8 - Good. 95 out of 427 reviews" "
Rating 6 - Okay. 101 out of 427 reviews" "
Rating 4 - Poor. 78 out of 427 reviews" "
Rating 2 - Terrible. 88 out of 427 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
None of the plugs/outlets in the room were in good enough condition to get work done or charge devices. The toilet ran constantly and the dresser was broken so I couldn't unpack during my stay. 1 ply toilet paper
Stayed 8 nights in Apr 2024

6/10 Okay

Marsha

Travelled with family
Liked: Staff & service
The new staff is very friendly and helpful. The present manager is doing his best to bring the Hotel back to what it was. The Price was right, perfect for travelers on a budget.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel in Alaska. This is more what you would expect for a 20- 40$ hotel not 100$. Figured at the price it was a no frills clean basic hotel. Luggage cart duct taped and roped together still falling apart, dangerous to operate. Various things in need of repair. Looks like they rent to long term sketchy people. People obviously on drugs in hotel and around. Hair on toilet, bed, sink, tub/shower. Drip stains on the walls from beverages?? bodily fluids ?? Weird pink soap residue and brownish yellow reside in shower. Pretzel crumbs on bed around bed under sheets on mattress black dots likely from bedbugs. Pieces of gum wrappers on the floor. Weird smells in hallway and room. Wi-Fi impossible to connect to. I left after 20 mins and got a room at another hotel. No way I could sleep there. Run!!… do not walk away.
Response from AJ on 27 Feb,2024
Thank You for you feedback. We are sorry that your stay was not satisfactory with us. We apologize that the room was not clean as per your expectations. We'll definitely bring this issue with the housekeepers and avoid this in future. We do have long term guests from various ethnicities who work for a very reputable company. We have zero tolerance for drugs. Again We apologize for any inconvenience and hope that you give us another chance when you are back in town

6/10 Okay

Lita, Waipahu

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The breakfast had no good food options, milk was soured, took 2 days to get towels for bathing. Was there 8 days never had restock or trash being emptied had to do it myself with no extra trash bags. Staff did regular walkthroughs to keep homeless out. This was during winter so not sure how it would compare to tourist season.
Stayed 8 nights in Dec 2023
Response from Aj on 25 Jan,2024
Thank you for your feedback. Sorry about the few food options in breakfast. We will add some more items in near future. During off season we service rooms on request only. We thank you for staying with us.

10/10 Excellent

Linda

Liked: Cleanliness, room comfort
a nice safe place
very comfortable, clean, and safe. I would like a 2 seat table in room. but otherwise wonderful
Stayed 1 night in Dec 2023
Response from Aj on 25 Jan,2024
Than You So much for your feedback

10/10 Excellent

Hunter

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient to most travel terminals and walking distance to the cruise ship tourist zone
Stayed 1 night in Sep 2023
Response from Ajay on 6 Dec,2023
Thank You for your review

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to call to get someone to come check in, nobody was at the desk, then wait 10 minutes for them to show up. Got to the room pulled back the covers and saw bed bugs, checked out and requested a refund right away!!!
Stayed 1 night in Oct 2023

4/10 Poor

Harold, Juneau

Disliked: Cleanliness, amenities, property conditions & facilities
No remote for the remote TV. Curtains hanging off of the curtain-bar. Poorly kept hallways and an "iffy" elevator. IT gets worse each time. Enough.
Stayed 2 nights in Sep 2023

6/10 Okay

Andrew

Disliked: Cleanliness
Stayed 1 night in Sep 2023

4/10 Poor

Susan

Stayed 3 nights in Sep 2023

8/10 Good

Alan, Kiama Downs

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property suited our needs ok but the whole hotel is a little old and dated. Broken drawers etc. However breakfast was good and the staff were friendly enough.
Stayed 3 nights in Sep 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pretty Good
Shuttle from airport and clerk good. Sent to a smoky room not good. Could be cleaner but otherwise positive.
Stayed 2 nights in Sep 2023

6/10 Okay

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the breakfast is really bad
the breakfast is bad
Stayed 1 night in Aug 2023

2/10 Terrible

Monte

got covid and expedia would not refund me
Stayed 1 night in Aug 2023

8/10 Good

THEODORA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The smell of the rooms on 3rd floor.
Stayed 1 night in Aug 2023

6/10 Okay

Jeffrey, Grand Haven

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
We were told by many locals that the hotel is in the worst/least safe area in the town. The lady who checked us in was great, the hotel itself is quite old. I would not stay here again. Pay more and stay up the street a ways.
Stayed 1 night in Aug 2023

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

6/10 Okay

Terri

Property needs update
This property could use a major upgrade. Had an issue with door not locking, but they immediately fixed it. Overall ok stay since we were out of our room most of the time.
Stayed 5 nights in Aug 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good first stay in Alaska's first city
Clean, comfortable, quiet, and conveniently located with a free airport shuttle--it covered all needs.
Stayed 1 night in Aug 2023

10/10 Excellent

Roman

Stayed 1 night in Aug 2023

2/10 Terrible

Janie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst customer service ever, took an hour to get checked in at 7:30pm, they only wait on one customer at a time. If the person in front of you asked for a different room, "ocean view", you have to wait until they physically go and try to find a clean room for that person before they will wait on the next person. We FINALLY get our keys and get to our room, 7:30pm, 2 guys still cleaning our room... Hotter than heck, no A/C, have to go to front desk and pray they have a floor fan left. Drug addicts and homeless people sleeping in their cars in the parking lot, police showed up and rifled thru one car, homeless people go to the breakfast buffet and help themselves, no regards for anyone already in line. Food was mediocre okay, no juice or coffee. Homeless people in parking lot doing their drugs, smell waffles thru the rooms from having windows open because of no A/C and it was hot, upper 70's. Manager was rude and put off by customers. Before we even went there, we asked, do you have a shuttle, YES, they do NOT have a shuttle, they call a cab and reimburse, cumbersome and long process sometimes. Horrible customer service. Called front desk for more coffee, no answer, go down there, no one around, called again, no answer, I finally found someone in the hallway. Just all around run down, dirty, old hotel and didn't feel safe with the druggies/homeless in the parking lot 24/7 camped out in their cars.I asked for a luggage cart, she said, give me a bit, I'll have to go find it. SAD
Stayed 3 nights in Aug 2023

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Jeff

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Loud people all night . Staff would pick up the phone
Stayed 1 night in Aug 2023

6/10 Okay

Reuben

Travelled with family
Disliked: Staff & service
Much to discuss but this is Ketchikan and not a boutique hotel - I get it. Difficult to understand the non-English speaker staff. The secure luggage room is left... unsecured. The vagrant/homeless/tweaker population in the parking lot woke us during the night. Rusty corners in the room and it smelled like b.o. The breakfast was unorganized and very dirty. Good thing McD's and Safeway right next door. Great few of nature out the window but for a short stay and low expectations this is acceptable.
Stayed 2 nights in Aug 2023

8/10 Good

Lawrence

Stayed 1 night in Aug 2023

4/10 Poor

Rosemarie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is dated and unkept. The lobby is open at all times. This allows the homeless to wander in the building and breakfast dining area. The breakfast area opens at 6-9am but is not restocked; therefore no food is left by 7am. There is no maintenance or supervisor on evening/overnight shift causing delays in possible emergency situations.
Stayed 7 nights in Jul 2023

4/10 Poor

Jason

Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience. Rooms, carpets places around the hotel are filthy and a lot of drugs being sold in the parking lot. Trash was left in the hallways, asked for room service three different times but they never serviced the room until I went to the front desk pretty pissed off. They ended up just bring up towels and taking our trash. Also left a trash bag in my bed. No AC only a box fan, which was making a very loud clicking noise. I’d never stay here again!
Stayed 6 nights in Jul 2023

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
Hotel smells and is dirty. Get a receipt before you leave if you need it. Tried multiple times to get a receipt and still haven’t been able to get one. Called and got put on hold and then they never switched back over.
Stayed 4 nights in Jul 2023

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Mohdmehdi

Disliked: Cleanliness, property conditions & facilities
Old hotel but looks like motel needs work, Limited items for breakfast. First come first.
Stayed 1 night in Jul 2023

8/10 Good

Robert D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Kevin

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Matthew

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Kristin

Travelled with family
Liked: Staff & service
It is older and maybe the best describe is dingy, but the staff is very kind and helpful! The location is right on the bus riute abd very walkable. Just step out front and you have a beautiful view of sea planes taking off and eagles flying. I would stay again!
Stayed 12 nights in Jul 2023

2/10 Terrible

katsutoshi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

April Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth checked-in and out. Very accommodating person in charged in the reception.
Stayed 1 night in Jul 2023

2/10 Terrible

Kevin

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Old crappy bed, old crappy pillows, ice machine broken, juice machine broken, toilet didnt flush 1st try, shower drained slow, no AC, TV didn't work, elevator was broken. I want my money back.
Stayed 1 night in Jul 2023

8/10 Good

Teresa

Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing experience.
So far, our worst hotel/motel experience. No air conditioning or ceiling fan. No hair dryer or Tissues provided. as at other hotels. The biggest complaint is No shuttle even though Choice Hotels clearly states that a local shuttle is available. When I politely brought this to the attention of the clerk, and, showed her the printout from the Choice Hotels site, I was abruptly told that the Super 8 by Wyndham site has not said a shuttle has been available for over as year. Someone should correct or delete the mis advertising. We cancelled our future reservation at this hotel.
Stayed 1 night in Jul 2023

6/10 Okay

Vivian

Stayed 5 nights in Jun 2023

8/10 Good

Donald

Travelled with family
Liked: Staff & service
Nice staff. Carpet appearance not clean.
Stayed 7 nights in Jun 2023

4/10 Poor

Richard

Stayed 2 nights in Jul 2023

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to clean up vomit, no room service for towels or sheets, no tv remote, smelled of marijuana, when reporting to front desk was told to deal with it. Never would I stay here again. I would not even stay here if it was the last motel on earth I would take my chances outside.

4/10 Poor

Ted

Disliked: Room comfort
Choice Hotels listed this hotel as having area shuttle service. Not so! The clerk argued with me that the Google site clearly states no area shuttle and has this notice posted for a year. I found the room hot (no ceiling fan or air conditioning). No clock or radio.
Stayed 1 night in Jul 2023

4/10 Poor

William, Monroe

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
People and service were great. Hotel is tired and in rough shape.
Stayed 2 nights in Jun 2023

8/10 Good

Martin, Lemoore

Travelled with family and small children
Liked: Cleanliness, staff & service
Professional staff. Blighted area but not too far from the average for Ketchikan. Regular characters in the building and area using marijuana, selling drugs. Building in need of renovations but again not too far from the Ketchikan neighborhood average.
Stayed 4 nights in Jun 2023

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, room comfort
Not bad close to stuff
Short stay but staff was friendly but understaffed, limited ammenities but typical for S8, a little disorganized, keys stop working, bed was comfy, no AC
Stayed 2 nights in Jun 2023

2/10 Terrible

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The people first offered safe keeping of our bags @ early check in and when we returned they were thrown into a storage closet. There were no cups in the room, no screen on the 3rd floor window, no ice, no plug in for the coffee maker (had to unplug the microwave), and the location was behind a Saveway store.
Stayed 1 night in Jun 2023
Response from Kay on 13 Jun,2023
Thank you for your response we are happy for your feed back as it helps us to continue to provide quality service to the public and those in need of a place to stay.

2/10 Terrible

tim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
we were advised by every local person we talked to not to stay there because of bedbugs cockroaches and drugs being delt in the hallways. we went by there it was not very well lit and looked dirty unfortunately we went and payed a premium for a last minute alternative . so i ended up paying for two rooms. Orbitz should be careful who they endorse or represent i have always been satisfied with orbitz until now.
Stayed 1 night in May 2023
Response from Kay on 13 Jun,2023
Thank you for your feedback as it allows us to continue to work on keeping the locals out and 86th from the establishment who are the ones responsible for all and any negative related activities on establishment . Your feedback is highly appreciated we continue to serve the public and provide quality service to the public and anyone in need of a place to stay .