Breakfast, lunch, dinner served; sea views
Check availability

Reviews of Westcoast Cape Fox Lodge

4 out of 5
Westcoast Cape Fox Lodge
Venetia Avenue,800, Ketchikan, Alaska

Reviews

8.4

Very good

Rating 10 - Excellent. 140 out of 279 reviews" "
Rating 8 - Good. 86 out of 279 reviews" "
Rating 6 - Okay. 40 out of 279 reviews" "
Rating 4 - Poor. 8 out of 279 reviews" "
Rating 2 - Terrible. 5 out of 279 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ERICH

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2021
Response from JMeehan on 5 Sept,2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ruth, Oroville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, the property is very nice and the restaurant was great! Sad the tram was not running, that would have been very convenient for shopping and looking around.
Stayed 5 nights in Aug 2021
Response from JMeehan on 5 Sept,2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ermest

Travelled with family
Liked: Cleanliness, staff & service
The cable car to the shopping area was not operational. This was very inconvenient because it required the use of car or taxi to reach the shopping district.
Stayed 5 nights in Aug 2021
Response from JMeehan on 5 Sept,2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Excellent hotel on hillside with great views of town and marina. Close to shopping and downtown, but with the tram out of service be prepared for lots of steps and a steep walking path (the shuttle was very willing to take folks places). Rooms were clean and spacious; very comfortable accommodations. The restaurant on-site had great food and lots of options. I’d recommend Cape Fox Lodge to anyone visiting Ketchikan.
Stayed 2 nights in Aug 2021
Response from JMeehan on 27 Aug,2021
Thank you so much for taking the time to give us a great review. We are so glad you enjoyed your stay. We look forward to you visiting us again!

10/10 Excellent

Brent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property built with natural exposure beam construction. Many Native American pieces of art on exhibit The front desk/reception staff and drivers were outstanding. They were so friendly and helpful. The restaurant was excellent for breakfast, lunch, and dinner. We will definitely stay here again.
Stayed 3 nights in Aug 2021
Response from JMeehan on 27 Aug,2021
Thank you so much for taking the time to give us a great review. We are very happy to hear that our staff were outstanding. We look forward to you visiting us again!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was incredibly good!! The restaurant was terrific, the best in town. There shuttle service around town was amazing and one of the main reasons I would go back again. The location was beautiful. Staff was so nice! HIGHLY RECOMMEND!
Stayed 3 nights in Aug 2021
Response from JMeehan on 9 Aug,2021
Thank you so much for your feedback! Please come stay with us again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing
Stayed 1 night in Jul 2021
Response from JMeehan on 27 Jul,2021
We appreciate your feedback. Thank you so much for staying with us!

10/10 Excellent

Brad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from JMeehan on 26 Jul,2021
We appreciate your feedback! Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how this lodge is perched on the hilltop, our room view was awesome and because tree tops were parallel several eagles entertained us whenever we were in our room. Restaurant is great with lots of options. The front desk staff and gift shop staff were terrific. Def recommend this lodge!
Stayed 3 nights in Jul 2021
Response from JMeehan on 23 Jul,2021
Thank you so much for taking the time to give us some positive feedback! We are so glad you enjoyed your stay and we hope you visit us again!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town. Walking trail nearby. They do need to Fix/get someone to run trolley to creek street. Would help a lot.
Stayed 5 nights in Jul 2021
Response from JMeehan on 15 Jul,2021
Thank you for your feedback. Please stay with us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! We stayed in ketchikan a couple of days and never needed a car. The lodge van was so accommodating on getting us where we asked. One of the drivers, Vicki, was fantastic, and so friendly.
Stayed 1 night in Jul 2021
Response from JMeehan on 13 Jul,2021
We are so happy you enjoyed your stay. Please come stay with us again and thank you for taking the time to give us feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The totem poles! Much expression of local culture
Stayed 1 night in Jul 2021
Response from JMeehan on 9 Jul,2021
We appreciate your feedback. Thanks for staying with us!

6/10 Okay

gary

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from JMeehan on 9 Jul,2021
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and friendly staff.
Stayed 1 night in Jul 2021
Response from JMeehan on 9 Jul,2021
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hotel
It was a heat wave when we got there and the tram or gondola wasn’t working so if you wanted to go downtown Ketichan without taking the shuttle you had a trail which was fine walking down but a steep walk upwards to get to the this hotel. It’s a unique hotel The shuttle van was great to get to the airport and pickup and if you stayed there in Cape Fox Lodge you could be picked up from a downtown location and get the shuttle back to this hotel. Nice bar and restaurant and gift shop too!
Stayed 1 night in Jun 2021
Response from JMeehan on 1 Jul,2021
We appreciate your feedback! Thank you for staying with us!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property condition was great. Lovely location looking over the town of Ketchikan. The onsite amenities were good and the restaurant was excellent.
Stayed 5 nights in Jun 2021
Response from JMeehan on 25 Jun,2021
Thank you for taking the time to give us feedback. Please stay with us again!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were in a room located just above lobby. Music was coming too loud from the restaurant. We asked and begged to either stop the music or change us room. Nothing happened. Never going back. Also check in a disaster
Stayed 1 night in Jun 2021
Response from JMeehan on 21 Jun,2021
We do apologize for your experience. We were completely sold out out that night, so unfortunately, there wasn't another room to move you to. There was a graduation party in our banquet room that had a live band and they played until 10pm on a Saturday night. We have signed contracts for such events like this throughout the year, so asking them to stop was not an option. You spoke with several managers regarding this matter and we tried to make things better. We apologize for your dissatisfaction.

10/10 Excellent

james

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and quiet
Great views and great breakfasts,the only meals we ate.
Stayed 3 nights in Jun 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Fantastic location above Ketchican - amazing views with comfortable walk to town. Nicest hotel in Ketchican. Very quiet, comfortable bed, nice linens and friendly staff. Shuttle service to airport available. Restaurant with full menu - we had fish/chips! Yum... Relaxing. Small gift shop and many displays of indigenous art.
Stayed 1 night in Jun 2021
Response from JMeehan on 15 Jun,2021
So glad to hear you enjoyed your stay with us! Please come visit us again! Thank you so much for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best views of Ketchikan. Room was spacious and the bed was comfortable. Nice lobby and sitting room with the fireplace. The tram was out of service when we were there, however we love a good hike. A few minutes up and down the staircase gets you into Creek Street and into town. We would stay again.
Stayed 2 nights in Jun 2021
Response from JMeehan on 9 Jun,2021
Thank you so much for staying with us! We are happy you enjoyed your stay and look forward to your next visit. Thank you for taking the time to give us feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t rave enough about Cape Fox! We stayed in a Mountain View room and it was beautiful! We were able to request a shuttle to pick us up from the ferry and from that moment we were sold. Ken was amazing and gave us a little tour of town before taking us to the lodge. He helped us with so much! Pam was also tremendous and helped us with any and everything! The restaurant inside the lodge was also a huge hit! We loved eating there and they had live music on Thursday! The view was amazing and the staff was amazing as well!! I can’t rate our experience high enough! It was a truly remarkable experience here!
Stayed 4 nights in May 2021
Response from JMeehan on 30 May,2021
Thank you so much for your detailed feedback! We greatly appreciate you taking the time to share with us your experience and we hope you stay with us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The staff were amazing!
Stayed 4 nights in May 2021
Response from JMeehan on 27 May,2021
Thank you so much for staying with us and thank you for your feed back!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional Customer Service!!! One of the men in our group had a medical emergency while staying at the lodge. The lodge offered and provided transportation to the local hospital. The man ended up having to have his gall bladder removed. the rest of our group had to leave him behind but three days later the hotel brought him his luggage and drove him to the ferry so he could join us in hunting camp. I wold highly recommend the Cape Fox Lodge. Signed: D Jones
Stayed 1 night in Apr 2021
Response from JMeehan on 14 May,2021
Thank you so much for your feedback. We are very happy that your friend is okay. We hope you come see us again!

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from JMeehan on 6 May,2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from JMeehan on 6 May,2021
Thank you for staying with us! We appreciate your feedback

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from JMeehan on 16 Apr,2021
We greatly appreciate your feedback! Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cape Fox Lodge is a wonderful property to retreat to in style when staying in Ketchikan. Although the most spendy lodgings in town, Cape Fox delivers in unmatched views, perfect location for walking the town, lovely rooms and a splendid restaurant to enjoy. I made frequent use of the funicular tram to travel down the steep embankment to walk around town. There's a walking trail if one prefers. The Lodge also delivered me by van a short distance to the nearby trail head to hike up a nice peak. The restaurant has a splendid menu, with views to match and a cozy fire after dark. I recommend the plank salmon dinner and crab dip appetizer. The Cape Fox Lodge is definitely the place for you if you're looking for a peaceful and beautiful stay in Ketchikan.
Stayed 1 night in Jun 2019
Response from JMeehan on 18 Feb,2021
Thank you so much for taking the time to write such a detailed review. We greatly appreciate your feedback and hope you will stay with us again in the future!

10/10 Excellent

Liz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from JMeehan on 4 Feb,2021
Your feedback is greatly appreciated! Thank you for staying with us!

6/10 Okay

Trevor

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Wonderful hotel room great food and beautiful art work but some guy tried selling me crack or something to that nature in the parking lot and I’m not down with that... great for myself but I’m not sure if I’d bring my whole family around that
Stayed 1 night in Jan 2021
Response from JMeehan on 4 Feb,2021
Thank you for your feedback. I am glad you enjoyed your stay with us, however, I do apologize for your experience in the parking lot. Unfortunately, the parking lot is the city's responsibility. We do all that we can to bring these issues to their attention. I promise you, we are a very family orientated establishment & I hope you will stay with us again.

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They racially profiled me and kicked me out of the hotel refused to refund my deposit or the money for the next night which I didn’t stay. Restaurant is nice but the food is horrible. The bartender was a nice guy. But overall it was the worst experience I’ve ever had. I was humiliated in public for no reason
Stayed 2 nights in Jan 2021

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff called the cops on me because I had company. Kicked me out the hotel for no reason.
Stayed 1 night in Jan 2021
Response from GM on 20 Jan,2021
So first off thank you for helping us advertise we protect our guest and our staff in a superior way. You were not asked to leave our hotel nor was the police called on you. Your guest are a different story. When police arrived you did not want them by your room and told them you would just check out. At no time did you talk with management during any of this. We hope you found a perfect place to move to while still in Ketchikan.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020
Response from JMeehan on 30 Nov,2020
Your feedback is greatly appreciated! Thank you for staying with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from JMeehan on 4 Nov,2020
Thank you for staying with us! We greatly appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from JMeehan on 17 Oct,2020
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Salvador

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from JMeehan on 1 Oct,2020
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I would definitely stay there again
Stayed 3 nights in Aug 2020
Response from JMeehan on 23 Aug,2020
We greatly appreciate your feedback! Thank you for staying with us!

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2020
Response from JMeehan on 14 Aug,2020
Thank you for staying with us! We appreciate your feedback!

8/10 Good

theodore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from JMeehan on 8 Aug,2020
Thank you for staying with us! We appreciate the feedback!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Great place if you are looking for old style lodge. During our stay the only item that we dod not enjoy was the hotel restaurant food. Few items were good, but several items are re-heated and not made fresh. Also not so good table servers.
Stayed 1 night in Jul 2020
Response from JMeehan on 8 Aug,2020
We appreciate your feedback! We can only imagine what you would have had that was reheated, however, we humbly apologize for not meeting your dining expectations. We take great pride in the dishes we serve and hope to have another opportunity to exceed your expectations in the future.

10/10 Excellent

Susan M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome with great views, cozy and romantic.
So amazing! Beautiful views, great service, quiet, comfy beds. We will be back.
Stayed 1 night in Jul 2020

6/10 Okay

Karl

Travelled with family, Travelled with group
Liked: Cleanliness
This hotel is in a prime location and as such, you would think they would invest more in the infrastructure. Only some rooms are renovated (those are nice), but the older rooms are poor to average. Also, good service is spotty and staff should know basics like when to leave the hotel for the required ferry ride to the airport. No one knew on the day of my departure what time the ferry left, nor did night staff advise morning staff of van service needs. For a town that is hurting due to cancelled cruise industry, you would think staff would be ecstatic to have guests. Guess not...
Stayed 1 night in Jul 2020
Response from JMeehan on 25 Jul,2020
Thank you for your feedback. We apologize for not meeting your expectations. All of our rooms have been renovated, including the room you stayed in. I do not know what happened with the miscommunication regrading the shuttle. We have a shuttle log for everyday with departure times for the ferry written down. We do have a new person in training, maybe that is who you spoke with. I did see your name written down for the shuttle the next morning, so if you could shed some light on what happened, I would like to hear it. We would like the opportunity to exceed your expectations in the future, if given the opportunity. Again, thank you for staying with us and for your feedback!

6/10 Okay

Verified traveller

Nice view
Stayed 4 nights in Jul 2020
Response from JMeehan on 21 Jul,2020
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful and friendly staff. Loved talking to Ken a local native
Stayed 2 nights in Jul 2020
Response from JMeehan on 15 Jul,2020
We greatly appreciate your feedback! Thank you for staying with us!

6/10 Okay

Loren

Business traveller
Liked: Cleanliness, staff & service
Power out ! No water !
Stayed 1 night in Jul 2020
Response from JMeehan on 6 Jul,2020
We appreciate your feedback! Sometimes, things are out of our control like the power outage throughout Ketchikan. We did shut the water off for about 10 mins due to a pipe burst. We do apologize for this inconvenience and hope to have another chance to exceed your expectations.

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, staff & service, room comfort
Not having the lift working really put a damper on our stay. Otherwise was good
Stayed 1 night in Jun 2020
Response from JMeehan on 5 Jul,2020
Thank you for staying with us! We greatly appreciate your feedback. I apologize for the inconvenience caused by the tram not working. Our shuttle service would have been happy to take you wherever you needed to go.

10/10 Excellent

Nibs, Indian Harbour Beach FL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly and shuttle to take you anywhere. Rooms very nice
Stayed 3 nights in Jun 2020
Response from JMeehan on 24 Jun,2020
Thank you so much for staying with us. We greatly appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2020
Response from Front Office Manager on 28 Apr,2020
Thank you for your feedback! We greatly appreciate it!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and serene
The ambience was revitalizing and soothing. View from room was terrific. Lobby area cozy and inviting.
Stayed 1 night in Apr 2020
Response from Front Office Manager on 25 Apr,2020
Thank you for taking the time to review us. It is greatly appreciated! We are so glad you enjoyed your stay and hope you visit us again.